Richard D

Review of John Moore Services

I had damaged to my galvanized pipe during the fre...

I had damaged to my galvanized pipe during the freeze. John Moore came out and temporarily fixed the leak so we could have cold water for the time being and we agreed to replumb the house with pex at the next available appointment. So they capped off the damaged pipe late one evening with the promise to come back the following evening to increase water pressure for the shower and bath tub. Two weeks later, the technician decided to correct the issue after multiple calls/texts to remind him. (Note: we have a one year old and had to drive across town to bathe her during this time) One week later the replumb started so I was little annoyed but ready to move forward with getting the new piping installed. Pex installation went pretty smooth. Upon completion I signed off, but was told the divert valve in the master shower needed replacing. As soon as they left, we noticed the master shower slowly dripping even when turned off (we never had this issue before but equated this to freeze damage). John Moore came out the next day and looked at the part and said a new cartridge was needed and was on order. Two weeks later, the technician came for what I assumed was the install/replacement but come to find out...he came to get the model number of the part required. Two weeks wasted! I was lied to and it has since been a nightmare communicating with the technician, main number and customer care. Over a month since the completion of the pex replumb, I still can t use the master bathroom and shower. Luckily we installed isolation valves to this bathroom and have function throughout the rest of the house. Needless to say, I do not recommend this company.