Bradley Hayes

Review of John Moore Services

During the freeze our home's main water valve into...

During the freeze our home's main water valve into the house broke and we called John Moore to come out and see what it would take to replace.

I will not complain about the time it took for them to arrive, I completely understand that this was a difficult situation and they were doing the best they could. I called on Monday and they came on Wednesday, but they did come, which is more than some other plumbers did.

When I spoke to the operator to schedule a service call, I was under the impression that they would be sending a plumber who would be able to fix the problem or offer a temporary solution.

A salesman showed up.

I showed him our issue and he said he would work up a quote for the work. His quote was for $1,200 and he had an additional $5,000 of work he felt needed to be done.

They wanted to repipe the portion of the house where the mainline came in. They wanted to dig up part of my underground line and replace it. They wanted to cut into the drywall on the interior so they could repipe that portion as well. They wanted $600 up front to reserve an as yet to be determined service time (remember they sent a salesman, not a plumber). They could not tell me when they would have availability to have someone out. They could definitely tell me that it would not be fixed that day, and probably not before the next week.

I just wanted a new valve or any solution to restore water to our house. I understood that they may not have the parts on hand and was willing to pay for a temporary fix, with the understanding that they would come and repair to code at a later time when parts and time were readily available.

The salesman insisted that they could not perform work on the pipes as is and any work done would cause more damage.

I did not schedule a service call with John Moore.

On Thursday, Turbo Home Services came out and looked at the exact same problem. Their plumber understood my situation, and while he did not have the parts necessary at the time, he was able to temp a water line into the house to give us running water. The same technician returned a week later and repaired the line to code.

They charged me under $500.