John Moore Services Reviews

Casey w He was very professional and very attentive to our needs, He responded to all questions asked professionally, He completed the job, We were very pleased I would Highly recommend him Always.

Emergency repair in parent's bathroom of a tiny water leak that had caved in the ceiling. Came out at 8:30am on Sunday after being contacted late in the day Saturday. Solid work, great technician, wore mask, cleaned up afterwards. Pricey, but worth the extra cost in this instance due to circumstances.

Jesse is the best. If you need someone who is extremely professional and also easy to work with, you need to ask for him to help with any improvement project that you have for your home and/or business. I am his number one fan.

John H. came out to look at our HVAC when having trouble with our Nest thermostat. He was on time, friendly, helpful, and informative. Also advised us of some duct work needing to be done but was not pushy. Will definitely call again when we need help!

I had an issue with my thermostat wiring and needed help getting a diagnostic test / evaluation of my HVAC system. Tom L. was unbelievably helpful, knowledgeable, and professional. I'm a first time home-buyer so I wanted to soak in as much information as possible as well, and he was happy to talk through long-term maintenance and issues. I've had several HVAC professionals perform maintenance before, but Tom walked me through exactly what he was doing and helped me understand each nuance of the process. He worked quickly, but made sure his work was done properly with several validation checks along the way. A+ customer service, I would highly recommend Tom's work and most importantly, his customer-centric focus.

I had my furnace inspected. It was thorough and affordable. The service was great.

I have a hole punched in my wall by their hvac installers, they didn't say anything to me before they left, I've called several times with no response after I just spent 5 figures with them. My wife is not happy.

Christopher E told me and providing estimates for a new AC unit, furnace and water heater. I knew the AC unit and furnace should be replaced but the water heater I wasn't sure. He showed me pictures that he supposedly took of my water heater, rusted out in several places. I told a friend if mine and he doubted the description of the pictures. Asked did he give me a copy. If course the answer was no. We went in the attic and my water heater is not rusted. Go figure. I'll call someone else that I hope will be honest with me.. Additional post, today is 5/26/2019. I've left 3 voice mails with the number listed below. Left home and cell phone numbers. Still haven't heard from customer service or anyone. No resolution, no return call, nothing.

Michael Shackleford was extremely professional, courteous. We never felt uncomfortable or rushed. We really love the work that he did for us. We felt like he was a relative.

Kevin Jaczek worked wonders at getting my sink fixed! He was quick, professional and affordable. I wouldn't think twice about calling him in the future. Very happy customer here! Thank you Kevin!

Read was very courteous, pleasant, professional and explained all that he was doing as well as what he had done w/ pictures...even a video !!!
John Moore will definitely be my go to company when I need help !!! Thank you very much for your service.

Amazing, service. They will be back tomorrow to fix everything but definitely love that they go above and beyond to help us.

They helped us with our AC thermostat and showed
kindness through the process. My daughter and I were very pleased with John Moore.

Our experience with Joshua was just wonderful. From introduction he was friendly, professional and made us feel at ease that he could handle the job. He worked quickly, efficiently and was always available for questions. Truly deserves five STARS!!

Commenting just on the appointment experience - Koby was great about communicating when he was actually coming over and efficiently completed the work. He also took good covid safety precautions and wore booties into the house.

Roman was a very knowledgeable person. He did great work on my
roof..

Very nice young man. Very impressed with his knowledge and his politeness.

I had problems with service call but John Moore is not calling me back to discuss

Derric was punctual and straight to the point. He listened to me, did his diagnostics...and solved the problem. I appreciated his fairness.

Kiel was very experience,a great employee,he answerall of my questions,and was very honest,and knowledgeable,Thank you kiel for doing such a great job.

Guy was very good explain everything and was very professional. The best person I have ever had to come to my house to work. If I need something else I want him

Excellent service by Tom Lee today! Called this morning and in less than three hours the Field Supervior, Tom, was at our door. He spent over four hours here and thoroughly diagnosed and corrected our issue. Can t go a day without AC in Houston in the summer... so we are so thankful someone came so quickly and was able to leave our house with cold air blowing. So very thankful and appreciative!!!!

Dino was great! Very helpful and informed, knew his stuff! Well use John Moore services again. Thanks!

Friendly, knowledgeable & able to diagnose potential problems. Able to fix problems that need attention. Excellent job, excellent service. Able to take the August heat too! Philip did great!

Alex repaired a leak in the main line. He was very professional and provided great advise on solving this recurring problem. He arrived well before the scheduled time which was great as it was thanksgiving day.

They came to my house ahead of time and was able to fix problem. The workers who showed up after the tech installed the new part in a few hours and did a good job. Not happy how they left my attic, I found 11 screws and a nail on my attic floor when I went in to look at the work. For what I paid I should not have to clean up after there work. Ac is working great.

Javier came in, demonstrated concern and used his knowledge/experience to unclog my shower. He took time after to educate me on how I can maintain it in the future and clearly explained how and why it happened. He contacted the company to let them know about the problem on the outside of my house caused by the remodel and I am waiting to hear from them regarding a fix!

I don t know if it is your training or if Anthony is one of the rare young well-mannered, professionals left in this country. He added the stamens pice to our kitchen along with reconnecting our dishwasher and garbage disposal in record time. Thank you John Moore for sending your best technician.

The technician was very patient and thoroughly answered all of my questions. He demonstrated that he genuinely cared about my home and not just doing the job.

I called John Moore services with a Sunday emergency and they came out without charging anything for an estimate and to help. That made me happy. When the work was all done, our problem was fixed and it was done professionally and promptly. Thank you John Moore services!

Vincent figured out what was causing our sewage back up. He was very knowledgable and friendly. He explained everything well and showed us directly what was happening.

Anthony went out of his way to help us get our water back. He came over after dark and repaired one leak but another appeared. Since he didn t have all the material needed for the second leak, he promised he would return the next day. He did! Outstanding job!

I called John Moore come out to do an A/C inspection for a house I was attempting to buy. Diego was outstanding and was very informative, gave me a quote for repairs and was honest and professional. 10/10 would recommend. John Moore just saves me from buy into a 12yr old system that s about to go out even though in the listing it states NEW A/C . Thanks so much Diego!

If I could, I would've given them 0 stars. Don't ever ask them to come to your house to fix anything. We had a plumbing issue and they came the next day and fixed the problem. ONE week later, the problem came back and it was even worse. We called them asking if they could come and fix the problem because it was very serious and we wouldn't be able to shower or use the restroom if needed. The man that came to fix my problem said he was SO confident nothing would go wrong. A lie. They said there was NO ONE that could come until tomorrow. Our only option was to call for someone else where they actually did a great job. We called John Moore services and complained to the manager and he said he could get a technician to come in 30 minutes... what happened to no one was available? Anyways, don't ever call them even if your life depended on it. They suck and they charge a lot of money. Don't get ripped off.

Jesse was at our home today and besides discussing business, also had a wonderful talk about general business practices. The options he gave us were top notch and I'm looking forward to the finished product.

Just needed an estimate. Michael B was professional and did not pressure my wife and I one bit. He was empathetic to our plan on getting multiple estimates. Michael also made sure we understood all that Jim Moore would do for us so that we knew why the estimate was what it came out to. Its gonna be hard to go with a different company.

John C. came out to our home to fix what I thought was a plumbing issue. He quickly identified that the issue was with the roof rather than plumbing. From there he quickly got a hold of someone in their renovations department. In about 20 minutes he had us scheduled for a same day appointment to get the roof taken care of. I could not be more pleased with John's professionalism, i would absolutely recommend the use of John Moore Services. They put their costumers first which has become extremely rare, especially in the service industry.

Journeyman Russel Herd was very knowledgeable, honest and a joy to have come and do the repairs on the shower faucet . Recommend him and John Moore for great honest work.

The representative, Pete Costelo, was very knowledgeable, courteous, and informative.

Great service .. from a well trained technician!!!! And that s Richie raw s word baby !!! Great job !!! Emerson!!

Was very responsive and quickly found issue and repaired. Very pleased they came within an hour of when I called on a Saturday.

He was great. Check out ac. All was well.so I had the plumber here and the ac person , to my house and they were great people. They know their trade. Once again call John Moore and get more!!!!

I called John Moore out to give me an estimate to replace our full AC system. The estimate was very thorough and done quickly with three pricing options. They also have options on payments and scheduling. The estimate was free. Ray was very personable and professional and laughed at my dumb jokes. Thanks, Ray!!

Jedd Johnson was professional, kind and did a good job, he adjusted our fluorescent light fixture

Joseph Garcia came to replace the evaporator coil discharge plenum and install a condensate catch shield, which had not been installed as part of the coil replacement. This was needed because condensate was accumulating in the plenum and leaking out into the house. The repair has been completed and we will see how it performs. John Moore was very prompt in responding to the installation problem and installing a fix. Much appreciated.

Was on time with service. Gave me a quote for how much the repairs would be.

I LOVE THIS COMPANY, THEY HELPED ME GET A NEW CENTRAL AIR CONDITIONER IN 2015.
LAST WEEK MY HOT WATER HEATER WENT, I CALLED AND THEY REPLACED IT WITH A NEW ONE!!!
ALWAYS ON TIME, AND THEY''RE SO PROFESSIONAL!!!
i PROMISE YOU , WILL BE SO PLEASED.
I GIVE THEM 5 GOLD STARS!!!!!

John Moore Services was on time, efficient, and professional. The plumber they sent, Christian Lopez, was knowledgeable and helpful. I highly recommend them.

Very professional,and it me hypothetically speaking so far I have had six technician come in the home .I would like to grade the service after they are finished

Mark Welch was great. Work and advice both excellant

Can you give NO STARS? They gave me an estimate to do a roof repair. They did not let me know when they were on their way, nor did they tell me the job was ever completed. $2,000.00 charge for work I don't even know was completed correctly. Poor customer service experience all the way around. No communication about the project or status of the work. VERY DISAPPOINTED ABOUT THE ENTIRE SITUATION. They wanted to give me a $50 discount for my inconvenience. I know that I will never call this company again.

We called these folks out to do some plumbing work on our kitchen they came and took apart our whole kitchen! After the water and things had been drained out the dishwasher and the walls i called them a week later to see when they were coming to do the rebuild, they told me they didn t know when they were going to have someone available to do the rebuild. My first thought was why would u take apart someone whole kitchen and not have someone to do the rebuild when it was time. My great grandmother is 97 years old and doesn t have anything in her kitchen! No cabinets anything they took apart everything and told us they didn t have anyone available or didn t know when someone was going to be available. I wouldn t recommend this company to anyone we are highly upset and plan on taking legal action! Shouldn t no way my grandmother should be living like this!

They were at my apartment within 4 hours of my original call. Layth identified and fixed the problem in 15 minutes. Great service!

Leonard installed 2 ceiling fans for us in 2 different rooms. Friendly, knowledgeable and efficient. He is welcome here anytime.

Gildardo Nieto and the crew working with him did an out standing job replacing our HVAC duct work. JMS has always done very professional work for us and I would recommend them.

I have used John Moore services for MANY years. JD Daniel just did some work for us and happy to say, Thank you for a great job and professionalism.

On time, called in advance, was professional and knew what he was doing. Problem resolved in short time. Good job.

We had a ballast go out on one of our lights and the tech was very professional. He was very personable and the prices were fair. He offered three pricing options and explained everything he was doing. He even asked questions about what our company did and really was very pleasant. We always use John Moore for electrical and plumbing work and have been pleased every time.

John Moore's staff cleaned my ducts and did an outstanding job. They were on-time, pleasant and very efficient

Our Tech Van was great! Knowledgeable and Friendly, he made sure I knew what he was doing at each step of the solution!

JD was very professional and explained very thoroughly.

Juan spent an extraordinary amount of time to be sure everything possible was done to be sure all was taken care of.

Jonathon H is my tech. He is a problem solver is very punctual and is old school respectful of people and property. Somebody raised that kid right. I say I ll admit when I first met him he was working for a competitor. Upon his move to John Moore I didn t think twice about switching. Very happy with the people and services.

Wow, imagine anything positive that can be said about a service call. This had it all. The Master Plumber they sent, Frank, was over-the-top good. He made the awful situation into something positive. I'm definitely using them again. After the call, several customer service reps called to check on me and the finished job. From start to finish, John Moore had five start service... Steve and Renae made my day by calling to make sure I was absolutely satisfied. Thanks again John Moore!

Very knowledgeable, said what I had googled already and he beat me to my house! Hope we don't have to meet too often, but it's nice to know you guys take it to a new level..the chic fila of the plumbing industry..lol

John Moore is worth ZERO stars. If you expect service do not call them. My business office called Monday (June 13, 2016) and needed service on our A/C as it suddenly stopped working over the weekend. They assured us we would have someone out between 12pm - 4pm. At 4:43pm the technician (Humpfrey) called and said he was at least another hour out and he could just reschedule for the following morning between 8am-9am. Well I just called to confirm and it turns out we aren't even scheduled to have a technician out until 10am - 2pm. Needless to say we will take any and all other business else where. I can't believe how poor their customer service is.

John Daniels, the estimator, arrived right-on-time. He was courteous, respectful, did a thorough survey of our needs, gave helpful suggestions, and provided a clear estimate for our repair work.

Miguel Santana ..very professional knows his job he came into our home as a sales person but left as a friend. Very impressed with his communication skills he answered every question and a couple he hasn t gotten before but he called and got the information we needed to choose John Moore over my other estimates.

David was incredible!! He taught me so much about my own home i just purchased. Incredible customer service. He was extremely helpful and nice!!

Alex was very professional. But unable to do repairs at this time.

The technician was very knowledgeable and polite. He was able to fix my issue with parts off his truck, including one we did not call him out for. Great company, I will use them agian.

Glenn did an amazing job. He was prompt and was able to diagnose the problem quickly. Very professional and helped to set up the future service to get it fixed.

Fred C. is fantastic. His customer care is second to none. He is the best and I'm so happy with him and the John Moore team!!

Had some vendors out for new water heater. While not the least expensive, they weren t the most either and their service and professionalism was very much appreciated. Troy represented his company well. Good reviews foe company. Happy so far, installation to take place soon so we ll know more then!

Just from the moment Jesse walked through our front door he began the process of making us feel like we are in GREAT hands. Explain everything thing step by step what we are facing how to fix it and that again we now can relax and let them do the work. No question was a wrong question. We are older and he took his time to make sure we understood. Answered our concerns and fears, made us relax and know that John Moore and their staff are there for us once again. Thank You Jesse this helps me Diretha Diamond and Earl Diamond to take one less thing off our list to complete. God Bless You.

Thanks for coming out and giving us an estimate on new mini-splits. Your experience on the details of the technology is greatly appreciated.

I like the way the pricing was done... This is a no nonsense approach and know I was not being taken advantage of.

Fred did a awesome job very professional and John Moore was very helpful and understanding thanks a lot guys

Anthony did a fantastic job of unplugging our toilet. Pleasant attitude also

David Mize was quick to respond and get someone out to our house. Great service! They responded quickly when our pilot light went out on our water heater! Thanks guys!

The water main to our house was busted by what ended up being a tree root. John Moore had a team on site with-in hours and they were able to locate, repair and have our water service working with-in the same day.

This company is a complete scam. They initially offered me free diagnostics for an issue with my heater and then as soon as they come to my house, they state that they need to charge me $299 for diagnostics because my system is "complicated". Then when I call the Houston office upset at the situation, the office staff claim that diagnostics charges are not a thing and will "talk" with the technician. The technician still didn't diagnose my system and used diagnostics from my 1st company that I had called, as John Moore was my second opinion to give me an estimate. This is a complete sham of a company and very unprofessional.

I called John Moore for my summer AC tune up and technician said I was low on freon/refrigerant(1/3 full) and there was a possible leak. He looked at my inside system and said he saw no leaks so it was probably really small or the system was not charged with freon appropriately. He said it would cost me $399 to recharge it and I figured I would think about it. I called my home warranty company and they sent someone out who said NOTHING was wrong with the system. My system was FULL AND DIDN'T need freon. This is soo UNETHICAL! He would have charged me $399 and done DONE NOTHING because he can't add freon to a system that was full.

Thank you John Moore Services and technicians! My experiences have always been pleasant with knowledgeable technicians that care to get the job done right. I appreciate the quick and flexible times in which to service our needs. Thank you to your entire team and their professionalism !

Wow! Great customer service from the start. Super nice people. Told you when to expect them and were right on time. Efficient, knowledgeable, and thorough.

John Moore is a hot mess. After 11 days my parents was still without a commode. Sure wish if I could upload the pictures to show what a horrible job, they have done. And did not complete, I had to find another company to do so. The bill was over 4,000 for a half bathroom. A wrong piece of 24 by 24 sheetrock, and a faucet that was not correct as well.

No permits was pulled, if any was needed. Who is allowed, to do plumbing work, or structural work without permits?????

Fixed furnace. Service was fast. Technician wore a mask (this is Jan '21) and shoe covers. Clean and knowledgeable. Can't ask for much more.

Needed to have a thermostat replaced in our baby s nursery. Called John Moore and a tech was able to come within an hour. James Robinson was our tech and he was very professional and helpful. We will continue to use John Moore s services. They re the best around!

They replaced my air conditioner and heating unit thermostat very professional job well done but today Services was to come out and check my thermostat the relay switch had been turned off he found it within minutes it showed up on time very professional and very kind and very knowledgeable

Christian Lopez at John Moore is great. John Moore is a company that definitely goes the extra distance and cares about the local community!