John Moore replaced my home air conditioning unit ...

John Moore replaced my home air conditioning unit in 2010. I was given an Extended Service Agreement that covered parts and labor for 10 years. When my a/c quit working recently, I called and a technician came out. When I first called and also when the tech arrived, I explained that I had a 10-year warranty on my unit. Upon the tech calling the home office, he was told that they could not find any evidence of the warranty.

The tech told me that if I wanted the repair (replacement of the blower motor) done, it would cost me $500. I replied that my urgent need was to have the a/c working again and that I would contact the home office regarding the warranty. When I called the home office and spoke to "Customer Care", once again I received the information that they could not find a copy of the warranty.

The next day I emailed Monnah Pugh with the copy of the warranty attached. Following up with her afterwards, she indicated that a credit of $500 against my credit card would be forthcoming. She stated that it normally takes approximately 10 business days for this to happen.

It is now several weeks later and the credit has not been issued. When I received my credit card bill, I disputed this charge and explained why. I will never use this company again for any new work and recommend any of you who do use John Moore and receives a warranty, keep your copy of the warranty and always pay with a credit card so when they do not honor their warranty, you can dispute their charges.