This is just based off their communication. Called...

This is just based off their communication. Called and was given an option to leave my number for a call back. Did this twice and never spoke to an actual person. Understand there are a lot of people trying to get a plumber right now in Texas. But change your message while people are waiting from "someone will be with you in 60 seconds" if you know it isn't possible. Over the span of 5 days I never talked to an actual person. Ended up going with someone else, doubtfully will ever use them as they handled this situation poorly.