John Moore Services Review

Dino Jimenez our service tech was outstanding. He was very patient with our questions and completed the required repairs by the home inspector. We sold our home and the buyers inspector came out. Their guy was rude and impatient.
We used your company for many things and Dino represented your company very well. Every technician we have had has the same courteous attitude and professionalism.
Shout out to Dino for a great job!!

Mr. Victor provided an excellent service. Arrived on time and took time to explain what was going to be done. He answer every question that I had. I give 10 starts if I could but they only had 5. I will definetly ask for Mr. Victor H again.

My Electrician Mr. Andrew Estrada did an Excellent job repairing my lighting problems. I will definitely request his services again & will refer him & John Moore services again my relatives & friends!

Russell Herd helped me with a water heater problem. He also advised me on a few things that will need servicing within a year. It s so nice to have experts making sure everything is safe and in good working order.

So happy with my John Moore service at my home today. I called yesterday and was able to get an appointment the following day on a Saturday. I requested a master plumber for my service as I had used another company previously, and we did not seem to cure the problem. The John Moore Services Journeyman Plumber, Russell Herd, who came to our home today is simply AMAZING! If I could give him 6 stars I would. He was timely, polite, and explained to me in terms that I could understand his diagnosis and recommendation options. He's like a teacher who comes to the house! Thank you Russell - I have learned my lesson and now am on team John Moore!

OMG I just hung the phone with John Moore .....they are telling me that they are unable to come out and assess the problem with my AC because of where I live #Crosby...are you kidding me. John Moore has been out here in the past and completed a $10,000+ job for my parents who also live in Crosby.....WOW John Moore!!!! Just when I thought I could count on you! The rep also asked me how old was the unit....I told him 6yrs then he said "how old is the house" my response 6yrs. Then he said, ...yeah well we won't be able to help you right now, maybe you should call someonel else to help you.

Excellent experience with a very professional company from the time of booking, to notifications of arrival, to expedient work. I highly recommend John Moore Plumbing Services.

The service technician visited our house and provided a free evaluation of our AC systems. The other options I approached wanted $49 to visit the house and provide an estimate. The service technician was friendly, knowledgeable, and went as far as to wear disposable coverings over his shoes each time he entered our house. Once he completed his free evaluation of our AC units, he provided me with three levels of solutions to pick from (short term fix, unit replacement, premium replacement).

John Moore may not be the cheapest repair you can get, but their professional level of service would be difficult to match or beat. If you want it done right the first time, with a great warranty on the work, these are the guys to call.

Preformed a maintenance/ service tune up on HVAC System. Arrived on time . Sent text when in route. Performed service in a timely and professional manner.

I always use John Moore. They are professional. They are family owned. They do a very, very good job! The guy today, Henry, was great and very helpful.

Great customer service. Our technician was friendly and explain all the process

Had Hamad out today. He did a great job and diagnosed our issues very quickly. We ended up not using him for the whole repairs since the installing company that I have not liked the best has a full labor warranty as well. Overall a 5 star experience and will use John Moore again.

Excellent experience. Looked for the source of my plumbing leak and found it. I was fortunate the source was found quickly. Let me the two year warranty.

Tech was very nice, polite and responsive. My problem had resolved itself evidently so no repair necessary.

The technician was on time. He was professional and very friendly. I got to give him that. BUT
1) they charged me 69 dollars for him to come out and look at my AC. Took him 5 minutes max and he told me I had to replace my fan motor and my condenser. Total cost? $6199.98 I have a Lenox ac that is 4years old! I almost signed up but I decided to get a second opinion. Local AC guy came to my home inspected the AC and told me it would only take 30 dollars parts plus 50 labor to fix. Turns out my AC contactor was bad. (Capacitor was in prime condition) I thought this was too good to be true so I called another local AC guy who quoted the same 30 dollars part but then 75 labor. What I am saying is John Moore is a crooked company! Always get a second opinion. Both local guys took over an hr inspecting my system before they even quoted the price. Thorough inspection. I know this John Moore guy needs prayers. Honesty in business goes a long way.

Nick Gill was my attendant and he was very professional and knowledgeable with a great personality.

Joseph Garcia came to our home to determine why our new furnace was not heating our home. He determined within a short period of time, wiring for the heat were not connected. No fault of John Moore but a problem with the manufacturer. We are thankful it was not a bigger problem such as a defective part that might have to be orders.

The free estimate call had me replacing all three damper actuators and the control board. The technician spent a lot of time trying to up-sell stuff not related to my problem. And after all was said and done, the quote was for nearly $3,000. Turned out all I needed was to replace one damper actuator that cost me just $200.

John Moore is great, I called requesting service and they had someone out the very next morning. Derrick M. was very helpful and solved our problem quickly! I definitely recommend both the company and Derrick specifically.

Had a tripped breaker box problem.. Andrew Estrada , the electrician, identified and resolved the problem quickly . He shared some suggestions and helpful tips regarding our lighting fixtures that would reduce heating and result in cost savings. Andrew was excellent.. very professional, had a nice personality, and you could tell he enjoys his job and helping people! I am happy we used John Moore and would recommend them for electrical problems.

I like the quick response for service. and the quick trouble shoot to find problem and the on time as scheduled.

Found and removed clog, ran camera in pipe found broken drain line. Great job

The workmanship was archaic, the actual workman was rude. Sadly I would say Look eleswhere.
Roped into expensive water remediation. Company recommended by JM. Equally as disappointing.

Troy Watts was AMAZING to work with, very knowledgeable and professional. I asked a lot of questions and he was patient and made sure we were fully comfortable with the path forward. We had a great experience and I would highly recommend them.

My technician is very through and informative on my AC unit. I would highly recommend my technician

Use this company if you want to wait five hours on a Saturday only to be told after waiting five hours that their warehouse is closed on Saturday so they never could have done the install. Let them talk you into a Monday appointment and wait another four plus hours for them to show up with the wrong color and they would have to special order the right kind no thank you

Response time was fast, John was professional & identified the problem, offered solutions & I hope once we make a decision that we will have a good solution. I like y all & plan to use your services again.

So far everything has run smoothly. Everyone has acted promptly, friendly, professional and knowledgeable. My initial email was quickly returned with a phone call to set up an appointment with the first available time. We were assigned Dardouk who came promptly on schedule. He checked everything and explained all options. He will be back with parts to complete the job. So far so good thanks

Humphrey our service tech., was very knowledgeable, personable and helpful beyond expectations. Ruben and Carlos our installers, were very cautious, courteous and gave us complete expert installation. Our complete HVAC System install was done in one day.

I contacted John Moore because I had a broken pipe in my garage and it was leaking water all over my porch and into my yard, John Moore came out and took care of the permits needed and handled everything for me. I will definitely use them again!!
Thank you Steve Concha

Charles was very professional and very good at what he did. The work required imagination and workmanship which Charles handled very well.

Darrell was great. It is always nice to get someone that really knows what they are doing.

I was the most recent rape victim of the John Moore company. What a load of crap this whole experience has been!! I WISH I had taken into account all the previous comments about the horrible experiences with John Moore before I agreed to have them repair the water main that burst in our front lawn. Now I have a 5 year loan to pay back the EXORBITANT bill for the amount of work performed!

They charged over $7000 to replace the line from the meter to the house, here's how it went: John Moore contracted three guys from Guatemala to dig a 60 foot trench at $7.50/hour (since I speak Spanish it came up in our conversation) from the meter near the street to our foundation, then laid $60 worth of pex tubing down and made 2 connections. In the process they disconnected my lawn sprinkler system and wanted ANOTHER $1000 to hook it back up! He claimed the backflow preventer needed to make the connection cost $999. After consulting Home Depot, I found several for under $90. Lies and deception. I guess I'm in the wrong business, I should have been a plumber!

I will NEVER use their "service" for anything EVER again - and NEITHER SHOULD YOU!!

STAY AWAY from John Moore! Don't make the same mistake I made and disregard all the horror stories. Don't fall for the catchy little jingle on the commercials, or the staged fake pictures of happy customers, it's all a lie!

Call John Pay More...

Outstanding service. Professional, courteous, knowledgeable. Henry was excellent.

Henry Tamacas was great!!! He was very detailed in explaining everything!

Zayne got here quickly, explained everything in a way that made sense, was efficient, and fixed the problem! Very satisfied!

The service reps were professional, courteous and provided quality work. Will continue to utilize John Moore for my home services.

Our service tech was very knowledgeable. We would use them again

Dino arrived promptly, made every effort to locate the source of our problem and was helpful with several suggestions.
Will definitely use again.

If I can give them a zero I would. I had the tech call me stating that it s his early day so he won t be able to make the appointment. Who says that to a customer? Then they assured me that someone will get to me after I called them and told them what the tech said. 4 hours pass and no tech. I called and they said we cancelled the call upon tech arriving which no one made it to our house. Never owned up to their mistakes and I m here now trying to find another company in the weekend.

Unreasonably high price. Unnecessary technician.
Customer service staff was friendly.

Mark was very informative and professional. Presented all options with pros/cons.

My kitchen drain was clogged. It was the only one in the house that wouldn't drain. I called seven local (Katy) plumbers, all of whom refused to quote me a price for running a snake through a cleanout until their technician had "assessed the problem". They're betting you'll pay their inflated price and not want to go through the whole scheduling process again since their technician will be standing right there ready to run the snake. John Moore quoted me a price on the phone for a couple of different scenarios. The plumbers that wouldn't quote a price could get there that day. I waited till the next day for John Moore because they were willing to quote a price on the phone. Their technician was courteous, prompt and actually arrived 15 minutes before the appointment window. I was very pleased with the service provided by John Moore and they will be my plumber of choice in the future.

David, Justin and Brian do a great job. They work hard to make everything go right.

Russell Herd repaired a busted water pipe and did a great job. He was very courteous and knowledgeable.

I called John Moore this morning at my father s recommendation this morning and it s true: Father knows BEST! Called at 10:25am and spoke with Melinda and she was able to schedule me right away. Issues were low hot water pressure and water was not getting hot throughout the home. It s now 12:30pm and Miguel Santana, my technician, has already come and gone with both issues resolved. Miguel was so knowledgeable and explained everything he was doing in detail, including the different components of the water heater and how it all worked. They are capable, efficient, great communicators and very personable! Thank you so much Melinda, Miguel and the John Moore Company! I highly recommend this company just like my father and will be a repeat customer for years to come!

This company is ripoff.
They charge you three times more than other company does. And the technician is really rude.
Don t ever use them.

Outstanding service. All your employees should follow his lead. He was courteous, very knowledgeable and wore his mask.Next time I need service from John Moore, this technician is who I would ask for.

Fee abnormally high and my credit did not go through. I'm on fixed income and DOOMED for now

Try not to become a man of success. Rather become a man of value."- Albert Einstein
I can say that I have had the pleasure of meeting and working with a man of value- Anthony Taylor. His valuable expertise helped settle me and get my mainline unclogged and the whole house working just like it should> I also appreciated his positive thinking and determination to get the problem fixed and on his birthday no less! I am hoping to not need this particular service again but if I need further plumbing help, I look forward to working with him again!

I called early Sunday and got Brian on the phone. He was super nice and talkative. He was able to get someone out the same morning. So Alex P came out to find a leak in our ceiling. He was very upbeat and friendly and arrived exactly when he said he would. It only took him a few minutes to find the problem and showed me what was up. I made an appt to have someone come look at the drywall damage. This is not the first time we've chosen John Moore services and we have always been happy with their employees and services. Our go to people for most home emergencies.

*update 10/8/2020 - had some unrelated drywall repaired since someone was already coming out for the ceiling. I wish I could remember the young mans name because he really did a fantastic job. Even with a flashlight and standing right in front of the damaged area, I cannot see where the holes are anymore.

Thanks again, John Moore for your support in maintaining our home. Replacing the AC unit and Installing the exhaust fan have made a world of difference for the upstairs. I'm counting on them to keep it like this when the real summer comes along. The tech was thorough and exact on the inspection and provided some options to resolve the problem. The installation crews were on time, kept the area clean and did the jobs professionally. I appreciate your assistance with my house maintenance projects.

I had a great experience my first consult and nice technicians but the second time they acted like they hadn't been to my home before and didn't seem to understand that the homeowner had already given permission. I was just too outdone with the ridiculous request like someone is trying to pull a fast one.

John Moore Services put in an air conditioning unit that I m having trouble with, that s under warranty mind you! And I called today to have it serviced and it s over 90 degrees IN THE HOUSE and someone was supposed to be here, confirmed by text message, and now the person has car troubles!! I am THOROUGHLY disgusted and will NEVER use this company for anything!!!

Our Technician Javier, as very polite, kind, and very understanding when our issue fixed itself (sort of). I would highly recommend John Moore and their technician Javier!

David Lawrence was by far the best plumber I ve come across; and that s a lot of plumbers. He does a superb job and is professional, proficient and most of all very nice. He was also very considerate of my concerns in the aesthetics of the house when having to cut the dry wall. Thanks so much for making an unexpected project very pleasant!!!

My tech Andrew Estrada was on time, thorough and educated us on our situation that made us realize we were in great hands!

What a great experience. Polite, knowledgeable and professional. I always use this company and have never been disappointed. Highly recommend it

They were on time and completed the work in a reasonable time frame.

I called about a plumbing issue. Victor was at our house in 2 hours. I didn't expect anyone today at all after a holiday. He did an excellent job of explaining everything. They are replacing what we need tomorrow. Outstanding service for water remediation also. Thank you.

Prompt service and professional staff. Pete and Justin were quick to find the problem with my A/C unit and to contact the manufacturer about the warranty. Will use John Moore in the future. Give those boys a raise!

Leonard exceeded my expectations on the work he performed on my home. He was very customer oriented, professional and time efficient totally redeeming my overall experience with John Moore.

Scam alert! Big mistake ever!
I called John Moore and got the John to the backside.
First technician (Jason) came by and said that my pan is dry, but my blower and motor on the inside unit is out and gave me an estimate of $1600.00. I said I would wait and seek a second opinion, so he quickly lowered to $1400.00 (red flag). He also gave me a quote to replace the inside and outside unit for $13,000.00.
The next day, a second technician (Mire) arrive to do the work, but left after he arrive to go "pick up" the parts which took 4 hrs from 10am -2pm. After he finished there was a trail of metal debris from the inside attic ladder to my first floor. He didn't bother to clean up his mess. I have to clean it up.
Right after the work completed (first day), there was water overflowing to my outside roof. I reported this to their customer service when she called for a follow up and she said that she will send someone else out to fix the problem free of charges.
Next day, Jason called me and said that it sound like I have a clog line and that they didn't do anything to the drain line, this is the same guy that said my pan was dry when he first inspected it. So, he said that he can come by and "remedy the problem" but it will be a charge. I told him no thanks and I will call and pay RAS to come and fix what John Moore created. Never heard from John Moore and their representatives ever again after that.
I will NEVER, EVER use John Moore again even if it free.

Tech was professional. However, I felt the cost of service to repair/replace cut off valve of $810-1k, was pricey. Was it Covid or commercials driving prices?

Van #26066
M38638
Driving erratically, speeds well over 65mph, almost ran me off the road. Luckily I know how to avoid idiot drivers!
Just happened 10min ago. Teach your workers how to drive properly!

John C was such a nice man he was very professional he knew exactly what he was doing he made me feel very comfortable with his knowledge and I would use him again and I would recommend John Moore to all my friends and family

I was in need of an A/C tune up, so I called and within 2 hours John Moore tech was at my door. Now that is service, the tech was very professional, informative. Well done John Moore!!!

I had an issue with a toilet that belonged to my handicapped brother that needed to be pulled up and re seated I called and was given a time frame of 12-4 pm the service man Robert called right on time and arrived exactly when he said he would he was extremely professional,honest and knowledgeable. He provided the information I needed to be able to make an informed decision.He was able to make the repairs the same day. I am very satisfied and would definitely recommend this young man to any family member. Thank you for your prompt,professional,honest services.

I really appreciated all the effort from the JM team. Humphrey showed me exactly what the issue with my AC unit was, and recommended a few different options that he clearly explained as well. After I decided what I wanted to do, they were able to get techs out that evening to replace several of my AC components. It took two techs just over 8 hours working nonstop, but they stuck with it and finished up just before 2am. They never even complained about having to go up and down from the fourth floor over and over again!

I don t have any comparison on cost so can t speak to that, but I can say if you want the work done right the first time then I would definitely recommend John Moore. Thanks guys!

Rey was outstanding and professional. Very pleased with his work. Price is much higher than I expected.

Very good, very personable. Good experience working with all team members. Maintained communications and did not leave us guessing and upfront on pricing.

Andrew was my service man. He was punctual, courteous, and very knowledgeable. I would have him do all of my electrical work in the future.

As always John Moore sent the most knowledgeable and responsive people out to my house with solutions after solutions do fix whatever problem I might have! They re always extremely professional and Courteous! Thank you John Moore for always being my ONE STOP SHOP!

Very satisfied with my delivery person and overall service everytime

we ended out of AC with a special Need child, Called out to them, and they found a way to get a Repair technician that found the problem quickly and solved it even faster for us. Always use John Moore.. !

The technician was very professional and arrived on time. Received estimate in a timely manner.

I used John Moore for inspection for my AC system. The service rep was knowledgeable and punctual. Would definitely recommend them.

This has been a horrible experience for me on my home. I spent over $5000 and my house is still leaking. They said it was one thing after another and still leaking. Also paid for low water pressure to be fixed charged me before it was fixed. Never check the meter to see if fixed. My handy man showed me that. Terrible.

Art was very professional and courteous. He got the job done in a very efficient manner. We will definitely use your service again in the future.

Carl showed up first thing in the morning and got my estimate done quick, scheduled me this week and we were done. Would definitely do business again. Nelson also did a fantastic job on the work he came do to at our condo, very professional great looking finish..

Recheck tankless water heater to make sure it was operating properly.

SEBASTIAN PROVIDED GREAT SERVICE AND SKILL IN HIS JOB.

Jack Judman, did a good job and wonderful service!!!!

We've been using Edward w/John Moore Svcs for years. He's cordial, respectable, and to top it off, he does great work!!!

I needed to have an electrician come out to assess the outlet for my stove. My technician, Derric Briscoe, was extremely polite and professional. He asked all the appropriate questions to determine how best to address my problem. He kept me in the loop about what was happening and asked for my approval before moving on with the recommended work.

Once he starting wrapping up, I asked what would it cost to have another service done although I had not requested it. He offered to take a look and gave me an estimate. He completed the job I was unable to do with ease. I really appreciated that he took the time out to look into the additional work.

He had a nice sense of humor too. All in all, it was a very pleasant experience!