Joe's Crab Shack Reviews

Food was not good took way to long for our food to come out service was even slower.. The crazy thing is it wasn't even busy. It was slow and horrible the twice we went and the service and food wasn't good....

Weve searched for a Joe's crab shack for years. We are from north dakota and drool every time a Joe's commercial comes on tv. We werent going to miss our chance. Everyone loved it. The crab was delicious, our waitress was busting her butt and we had a great time.

Food is good. Selections seem to be much smaller. Staff does not seem as attentative.

The food was good, but I did have a peace of crab shell in my crab sandwich. But overall a nice spot to eat.

Our server JOHN was absolutely amazing. Seated quickly and drinks and food were out fast! Food was great and service was amazing. Wish I could give 10 stars.

This was a great place to take my lovely date. I will return

Interior is decorated clean looking and not cluttered like your typical joes. Server was very friendly and entertaining. Food was good quality and menu choices have expanded. Price is not much different than a normal joes at a non tourist area. A+

Love it! So glad we found this place! Had the bottomless bucket of crab and it was amazing. Great staff & the place is just perfect for getting your hands messy with seafood!

Doesn't even deserve 1 star. Hostess and host were rude, waiter was rude and my burger came out with cheese after I specifically said twice no cheese. I told them I was allergic to cheese and they took it and scraped it off, turned it upside down and brought it back!!!
Will never come back here again!!!!

If you like sea food, this is a great place. Newer building, great atmosphere, friendly service.

We literally waited for an hour after being seated to even get a drink. There were at least 5 waiters/waitresses talking and carrying on right in front of us, not one of them took the time ask us if we had been waited on. Then as I looked around the restaurant I noticed our whole section was experiencing the same thing. Meanwhile half the staff was on the floor doing the tootsie roll "entertaining" the hungry, thirsty patrons. Don't ever plan on visiting this place again.

Im VERY disappointed in my recent visit to this location. This is the only Joes Crab Shack within two hours of my home. My husband and I had planned for WEEKS to ring in the new year in Galveston and had our whole day planned, at the top of the list was eating at Joes because it s one of our favorite places and we don t often get to go because of the drive from home. Let me start off by saying that the food was great which is the only reason this review is deserving of a one star but everything else was horrible. We ordered a few appetizers and one of the appetizers my husband actually wanted delivered with his main dish because he wanted to eat them together, this was stated to the server and instead they were brought out almost a full fifteen minutes before his main dish and were cold by the time he ate them. Also with the main dish he ordered the chicken Alfredo and wanted to add shrimp, on the menu it says add shrimp for $1 We asked the server if we add the shrimp to the chicken it will only be $1 more? And he said yes. At the end of our meal we were charged an extra $7 for the shrimp when we asked our server about it he said he would be right back and then a manager came out. The manager was very rude and insinuated that we were trying to get one over on them? If we had known it was going to be an extra $7 for the shrimp we would not have gotten it. And the fact that the manager offered nothing for this mistake that was on THEIR part was horrible customer service in my opinion, since we were told something else by the server. I m not trying to place blame on the server because it was obvious from the beginning he was new and needed to have more training, but again that is a management issue not and issue with the server himself. I get $7 isn t a lot of money especially at a place like that but when you re spending $70 already and then also want to leave at least a %20 tip that adds up quick. I m just very disappointed in the way all of this was handled. I will not be going back to this location and I would warn you all to stay away if you don t want to be lied to and then given the bait and switch.

Service bad, prices high, but the worse was the food was bad! Pick somewhere else to eat!

Such wonderful atmosphere wonderful staff and of course the food. The crabs were out of this world super delicious plus the calamari was so tasty

Stay away, service is terrible the hostes makes you fell like you are bothering them. Patio is hot and fans don't work. Management needs to look at training better employees. It's called customer service for a reason .

Enjoyed a great dinner tonight! Snow Crabs were fresh and meaty. The crab-stuffed mushrooms were delicious also. And our waiter, CORY, was the best server we've had at any restaurant in a long time. Attentive to every detail!

Really over priced for what your getting and being in a city that has seafood everywhere and is known for having it.

Large portions, delicious food, excellent service. Very good prices for the amount of food we received.

Could have been 5 stars, but it was not so busy and still took 35 minutes JUST to take our name. But after that, food was Excellent. Servers need a little more training on checking on their tables.

We enjoy our self a food was awesome. Good drinks...

The food was great, but took a very long time to get. Prices are a bit pricey, but it is seafood. The outdoor seating is a little annoying due to birds, but the birds aren't any real problem.

Service was great. Food was pretty good. Only complaint out of our group of 6 was the creole rice was a little heavy on the sage.

Wow, I thought Joe's had more class than this.. I was there yesterday and the experience I had was just plain awful. I've been to Joe's a hundred times and enjoyed every minute. But this place is not what would come to mind when you think of the popular restaurant. The waiters were rude, distracted and uninterested in helping. I'm not one to judge but honestly speaking, they all looked to be on heavy drugs. They acted like it too. The food was awful, stale, cold and tasteless. The establishment itself was hot, dirty, grimy, and not well kept. At all. I will never return to this restaurant and it saddens me to see such a nice place like Joe's go down the drain like this location has.

Classic Joes. Good boil pots. Kids loved the fried seafood. Good job social distancing.

This is a great place to go afterwork to just unwind.

Joe's Crab Shack what can you say? Well do not sit near the bar with your family unless you want to listen to the waitstaff complain about their work, and talk about parties they may or may not be invited to. Very distracting for people trying to enjoy their vacation. Despite the laid back vibe of crab shacks, I expect a more professional experience. The young waitress was not very attentive to us, but she was with her co-workers behind us. When I plan to spend a hundred bucks on dinner, I do not expect to ask for drinks to be refilled.

The restroom design makes it impossible for children to wash their hands without being hoisted up. Can disabled people reach?

Good food and atmosphere!!!

I love this Joe's... it sit right off the seawall and the views from the patio is beautiful. The service was good and so was the snow crab.

I visit this Joe's everytime I go to Galveston.

Everything was wonderful. The waitress preformed her job wonderfully and we were treated with kindness with the exception of 1 employee whom was incredibly rude to me when I brought it to her attention that I couldn't go outside to smoke because the door wouldn't open. She than proceed to the bacc to rant about it with her fellow employees but she was making hand gestures as if she wanted to have a physical altercation so when she came out again I did say I'd slap the glasses off of her and it was wrong of me and I apologized to management. There was not punishment I seen to the waitress who was very rude to paying customers who were treated badly by a franchise employee.

It's usually a bit of a wait when you go during busy season, but overall it's always good.

We had a really great experience here tonight. We are here from Houston for the Mardi Gras weekend and we absolutely enjoyed everything. The wait wasn't long, the server was perfect, & the crablegs were excellent!

Love this place. Any time we go to Galveston, we stop & have lunch or dinner. Great menu, great service.

Horrible service the waitress from Turkey didnt understand a lick of what we was saying never did bring us our correct order and never brought my friend her change back.

It's a chain but the atmosphere and food are one of a kind

Fresh seafood, excellent service and a fun decoration. We love to order the Crab Pot it is delicious. For the younger one they an excellent pizza. So no worries there.

Horrible place. The lady at the front had her head down when we walked in like she did not want to be bothered. A family walked out while we were waiting outside and mentioned the horrible service and tried warning us. The place was not busy at all. Not a go to spot for Galveston. I hate when greeters have attitudes.

Food was delicious and our server was absolutely great! He was alot of fun, interacted with the kids which they loved and made it a great experience. Love that it has an outdoor play area. We will be back!

Went to this location 5/25/19- waitress was nice. Service was poor, our appetizer came out before we got our drinks, waitress told us they were out of ice, so we had room temperature drinks, my beer was also warm. Waitress messed up on my order, I asked for blacken shrimp tacos & no avocado dressing, because I am highly allergic to avocados, food order took forever to come out, my order was wrong, they brought me Mahi mahi tacos with avocado dressing, I told the waitress it was wrong and she took away my plate, ten minutes later the waitress said it would be 5 more minutes, she never checked to see if we needed anything then here comes my food and every one else was done eating, I had to flag the waitress down again to ask for kids drink refills and to get another beer, my friend asked for a beer as well and I had a feeling the waitress didn t understand that, so I flagged the waitress down again and said you understand we want two beers right? The waitress said oh no I didn t get that, 10 min later my warm beer came and then 5 min later my friends warm beer came. Our food was warm, not hot my Queso was cold and chips were stale. So I left a review on Joe s Crab Shack ratings from Landry s and the Manager Carey called and left me a voicemail, I called him back and he said I heard you had a bad experience with us because your beer didn t have salt on it and a manager did come by your table! I responded actually no that s not correct and explained my experience (same as above) no manager stopped by my table either and Carey s response was well sorry about that, that s not good, ok we ll have a good day . I was shocked, I use to work in the food industry and I have been in customer service my entire career and his response was BS! No wonder this restaurant was horrible, it s ran by horrible management! I will never go back and never recommend it to anyone and I ll make sure i let everyone know about my experience!
Thanks,
Nicole Nila

Great food, kids were disappointed since the playground was closed. I also miss the old Joe's atmosphere with the loud music and dancing

Good food but really glad I did not get something spicy since the waitress never did bring me a refill for my Dr pepper until she brought the check.

I always enjoy Joe's. Only bad thing is that they closed all Houston locations, so now I have to go to Galveston just to get some.

Gotta love the playground for kids, great food! Busy place for sure. Great employees

Service was good and food was good. Waitress was very friendly and helpful.

I love Joe's..but our service was very lacking..she so busy selling a membership that our drinks went empty ,our food took an hour,and our bill was incorrect. We were a large party(5 adults 4 children)so we tried to make things easy by having all choices made by ordering time,no changes, still incorrect,and a very long wait,with so few people in the restaurant. And should not have ask every adult individually to get membership. Again,I love Joes,just a bad experience.

Impeccable attention and food, very good atmosphere ... the price is good

This is a newer remodeled version of the Crab Shack, we have seen for years. But the designer should be fired. If you go almost right next door to The Spot you will see every seat that has an ocean view is full. The restaurant has put a wall up between the bar and the ocean view. The bar should have had an ocean view not a beer cooler view. This is the dumbest thing I have ever seen. This restaurant was empty compared to The Spot. The bartender was great, the food was good but even though there was hardly anyone there it took for ever to get our Pirate Plater! Just something to think about!

Tried to go to Joe's tonight at 1040pm. Was told the kitchen closes 20 min early. Will not be back to Joe's in Galveston. Why don't you update your hours to 1030pm instead of treating customers badly

Just left joes party of 6 an the only reason it gets a one is because it want let me add anything.first of all had 3 dogs come out on leashes from the patio that wasnt service dogs.was the there 2 1/2 hours food was disgustingly bad needless to say we didnt pay

Love the food and the atmosphere, very friendly staff!

Food was great, and the atmosphere and view was spectacular. We were seated on the outside over looking the sea and the beach.

Food was alright but they do have a great play area for kids

Customer service with a smile, good value and a playground for the kids!

Fun and noisy. Attentive staff. Loved the dancing by the wait staff.

Visited here Early March 2018, what I liked is that the food was really good and not too expensive. There are a few things though that I think this particular Joe's crab shack on the Galveston sea wall should improve upon.
#1 Noise, this place is entirely way too loud, this is due to the loud music playing on speakers, the concrete floors, and no soft surfaces to absorb sound. You cannot have a normal conversation at this restaurant without screaming at people across the table.
The management should invest in additional walls and carpet and sound absorbent cushioning on walls and ceilings. I used a smartphone app decibel meter and it was routinely over 80 dB. (I know it's not calibrated actual instrument but it helps you understand the picture)
#2 Good God, what a horrible idea to utilize sand at the playground! Needs to be replaced with concrete with a recycled rubber padding. Kids throwing sand into each other's eyes and dragging sand all into the restaurant.
#3 Call ahead seating and reservations need to be implemented, because this place gets busy.

Good food. Good drinks and great service. Enjoy every time we visit here.

Miss Kay Kay was the best! I wanted to bring her home with me. Lol. Her customer service is worth the visit.

Loved Joe's Crab shack, wish we could take it home to Oregon with us, great food amazing drinks and an equally amazing wait staff.

friendly waitress made sure to attend to our every request. will return.