Jim Ellis Mazda of Marietta Reviews

My service technician was Eddie. He was very courteous and nice. My car was ready in the time frame that he stated.

Ask for Hilton Young he is so amazing and knowledgable!!!

Dick Whitney is an excellent salesperson and all the staff I dealt with were great. The car is super (Mazda6) save for the noisy Dunlop tires.

Hi,
I bought a new 2017 Mazda 6 GT from this dealer. I tried with various dealers but here I got great deal based on my requirements.
Sales representative Bill was very polite, helped at that time of purchase like trying to explain every feature of the car. after purchase also his responded to my messages and emails.
Really appreciate your help.

My wife and I have been looking at several different manufactures during the past month and almost overlooked Mazda. We've owned other Mazda vehicles in the past (still own my 94 Pickup) and have driven the wheels off of them. I don't know why we didn't think about Mazda before.

Once we looked at the Mazda 3 5 door (hatchback), we knew right away that it was what we've been looking for.

We started with Jim Ellis and due to a buying program, we were directed to a different dealership. Part of the buying program stated that we must purchase from "in-stock" vehicles. Well...That dealer did not have the trim level and color that my wife wanted. And my gut was telling me that Jim Ellis was where we needed to purchase from.

In short, while our deal was somewhat more complicated than most, the over all experience was just as I (or my gut) expected it to be.

They had the colors (my wife had trouble picking) and the trim level that we were looking for.

Dick Whitney was what you'd want from a sales person. Informative but not pushy. I have a deep hatred for the "what's it going to take to get you into this car today" line and have a tendency to walk away when I hear it.

It was nothing like that. Dick and the Sales manager worked hard to help us get the car that we needed and explained everything to us.

Assuming everything else continues to go as smoothly as the sale did, we'll have nothing but the highest praise for Dick Whitney and the entire staff at Jim Ellis Mazda of Marietta.

Inconsistent feedback on how long it would take to finish the service (brakes). The mechanics didn't even look at the car within the first day.

I've had my car serviced here for the past 2 years. Really great customer service and car service!

Very poor costumer service.
Mazda sent me a recall notice for my Mazda 6 for the passenger seat airbag. I took my car to the Jim Ellis Mazda Marietta dealership to have it replaced. There I was told the replacement part was not available at this time which was fine with me. Instead they offered me to get a rental car which this particular dealership would pay for. So far so good. A few weeks after I returned this rental car, I got a message from my credit card company saying that they charged me the total amount on my card. I thought this would have been a misunderstanding. So I contacted Jim Ellis Mazda Marietta. Since the first time I have been calling , it already had started into a nightmare. Nobody seems to be there in charge and nobody seems to care about their customer. Their slogan "we treat our customers like family" is a big joke. If this is how they treat family, it must be a really dysfunctional family.
This issue has been going since the last 5 months. A standard sentence is "somebody is going to call you back" . But unfortunately, that has been never the case. The costumer has to call back all the time. A lot of times, the person answering the phone gives you an arrogant attitude as well- on top of that they don't want to come up with their financial responsibility which they agreed on. For Jim Ellis Mazda Marietta, the customer comes last. I would NEVER EVER purchase a car there again. I mean if you want to be treated bad, go ahead and enjoy bad customer service as its finest. If you expect to be treated good- go somewhere else.

Excellent car service. The manager over service went beyond his call of duty. I m looking forward to being a long term customer

I was well pleased with the repairs and the service we received

I just recently purchased a new 2019 Cx5 Signature and I cant say enough about my experience. I have purchased a lot of cars in my time and buying from Jim Ellis Mazda was a great experience. They were fair and they were quick.

I would like to mention Rahjan Randall. His knowledge of the vehicle and enthusiasm for the brand was great! I thought I knew a lot about the car, but he showed me many features I was not aware of. If you are looking to buy a Mazda don't hesitate going to Jim Ellis Mazda in Marietta. Ask to see Rahjan.

The car is fantastic!

CJ

I had a nice visit for my 18 month service. They got me in and out quickly and for a reasonable price. However, I am a little put off by the service adviser trying to "up-sell" me for engine air filter and cabin air filter. He says they are dirty. Well, of course they are "dirty" because of what they do. In fact, they have probably been dirty since 1 week of driving. Mazda recommended service interval for these filters is 30 months. I am glad I know about things like this. But I feel sorry for those who rely on the service adviser's "advice" and pay for things they do NOT need and are NOT even recommended.

My Mazda 2011 CX9 would lose braking ability and intermittently die. I took it to a local mechanic (Mike the Mechanic) who diagnosed it as having defective brake booster diaphragms and informed me that Mazda had extended the warranty for this issue. He was kind enough to only charge me half of his posted diagnostic fee.

I contacted Jim Ellis Mazda of Marietta to schedule an appointment to have the repairs performed along with two recalls. They scheduled a Saturday drop off with a Monday service along with a loaner car to use during the two to three business days the repairs would take.
When dropping the car off on that Saturday they were surprised I was promised a loaner. They contacted Enterprise for me to obtain a loaner and two hours later I was on my way.

The following Wednesday Jim Ellis called to inform me that the check engine light was caused by two defective oxygen sensors and provided an estimate of $473 each. This came as a shock because the check engine light was not on when we took in the car.

I contacted my new friend Brian at Mike the Mechanic for advice. He informed me that most likely the error codes were generated when the unit kept dying from the brake booster diaphragms, and they would probably clear with time or by disconnecting the battery. If that was not the case, he could replace both sensors at less than half the price quoted by Jim Ellis Mazda.

We declined the repair offered by Jim Ellis and asked them to just perform the brake booster repair and the two recalls. We were called the following Monday (ten days since dropping it off) to pick up our vehicle. We promptly picked it up and there was no check engine light. My conclusion is that either Jim Ellis was attempting to take advantage of us or else they are just plain incompetent.

It has since passed emission testing which I believe it would not with bad oxygen sensors
.

Mike was my sales representative at Jim Ellis and he was amazing. I'm very busy and we engaged in 98 percent of the buying process online and over the phone. His attitude and willingness to help was stellar, not to forget he presented me with a gift as he handed me my keys. Mike created the Best car buying experience I've had to date. Moreover, I was grateful that he scheduled my first maintenance as well. I will recommend Jim Ellis Mazda to friends and family, but I will insist that they seek out Mike. He's amazing and will make their car buying experience exceptional!

In December 2017, I was shopping for a reliable hatchback. My original intent was to buy used, but when I stopped into Jim Ellis Mazda to test drive one of their used inventory, I was fortunate enough to encounter Marion Gilbert. As we talked through things, I realized that I didn't have to stretch my budget much to get a brand new Mazda3 instead of a used one, and a lot of that was Marion's willingness to work with me to get me the deal I needed, but to do so in a low-pressure, helpful way. (any of you who have bought a car know how rare this is!)
Fast-forward to today (July 2020). I call up Rose (Service Manager) and I tell her I'd like to come get an oil change, but that I have some obvious concerns with COVID exposure. She could not have been more understanding, and truly went the extra mile to make sure my concerns were addressed and that I was completely comfortable with the process. She coordinated literally the entire thing with Randy (Shop Foreman), and I could not have felt safer as a result.

I've had good experiences each time I've been there, but I think it really says something when I can say that - years apart - both the sales experience and the service experience revealed the same thing: that the folks at Jim Ellis have that old-school, "What can I do for you?" attitude.
And that's why they get 5 stars, and why I'll continue to drive from Johns Creek to continue to do business with them!

Your Staff and informative (not pushy Sales Staff) stood above everyone else to deal with for buying our new car! (CX-5), My only comment is "I wish it didn't have to take so long to get through the paperwork!"

Took care of battery issue at no charge even though warranty had just recently expired. Much appreciated.

Jim Ellis Mazda Marietta provided the best service with great prices. This was the only dealership I found that would work with me. Mike Fresquez is very friendly and knowledgeable. I would highly recommend this dealership to anyone searching for a new or used mazda vehicle.

Overall- it was a decent experience. The two salesmen and financial dealer were kind and made it a wonderful experience. The general/floor manager (Paul) however was extremely rude and aggressive for no reason. I did not appreciate being yelled at and talked down to. This was my first car purchase as an adult and I almost walked out crying because of his attitude.

Great waiting area, great service front desk, TERRIBLE/unprofessional service manager/techs. Sales staff seem nice and not pushy.

On my CX-5, the heater controls hadn't worked properly since day 1. When you tried to turn the dial to defrost, it wouldn't go all the way and would pop back to floor. I brought the car in to Jim Ellis Mazda to have it looked at, and after sitting around for a few hours in the waiting room, I was told the technician "was getting frustrated" and to take a loaner and come back the next day. Upon picking up the car, the dial felt weird; it didn't move smoothly from setting to setting, but it did move all the way to defrost so I assumed it was as fixed as it was going to get. The techs had also managed to gouge the center console down to the white underlayment. I showed this to Jim and he had them paint over the area. Not great, but acceptable. When I got home, I found they had also left white greasy handprints all over the lower dash panels that I had to clean.

A few weeks later, when it got cold and we needed the defrost, we realized that the technician had gotten the dial to move all the way over, but it didn't actually turn on the defrost, and even worse the modes that had worked before no longer worked! The first three settings all directed air to the front blowers, and defrost directed air to the feet, and the mix settings didn't work at all.

So I brought it back to Jim Ellis again. Jim at the service desk was wonderful and great to work with again- I explained to him what had happened and showed him what was going on with the controls and he had the car checked in to service. While I was waiting, Jim came up to me and said "The guys in the back are saying that that's how it's supposed to work."

It took me five minutes of arguing with both the technician and the service manager that setting the dial to floor should not cause the air to blow in your face, and setting it to defrost should not blow on the floor. If they think that's normal, it's no surprise that they thought it was fixed the first time. I've never had to argue with a technician about something that's obviously broken, and I'd have doubt that any repairs they do are fully functioning.

The service desk staff and cashier are great, very professional and pleasant, but where the actual work gets done could certainly use a lot of improvement.

They do give you free loaner cars when they keep your car for a long time, so that part is good at least, but I'm not taking my car back there until they get a new service manager.

Very professional and courteous service. it was my first time and I will definitely will comeback to service my vehicle at this location.

Thanks.

Eddie provided us with great service while our Mazda was being serviced. Extremely friendly and accommodating. Gave us a ride to Starbucks for some coffee while we waited for an oil change.

To sum it all I expected more. I don t understand how when I drive up there s no cars the attendant says the ve been slow. I go inside and the service advisor says they are busy and may not be able to take my car in for a simpe oil change. They did perform the service in the end after I threatened to leave. But the service advisor had a let s get this over with attitude. I just don t want to remain loyal to a place that does not treat the customer the right way.

Really friendly and helpful people, Mike Maclennan was great and helped me decide on an MX-5!

I have to say that I did not expect this type of experience when dealing with a car purchase. I was expecting to be taken advantage of, and had come from a couple different dealerships that had offered rather subpar deals (for different cars). I walked-in as an afterthought as i was in the area and got excellent attention (even though it was after their closing time).

A couple days later I got the car that I really wanted from them. I received an excellent attention and was patiently walked through all the details of my lease. I found people that were committed to provide good service and made this an al-around enjoyable experience. (It does not hurt that Mazda is in a different class to itself. The combination of sports feel and smooth ride of the CX-5 is better than any other SUV I have driven before.)

On the date of service I had to call Mazda roadside service two different times because my car wouldn't start. I drove it to Jim Ellis Mazda in Marietta and arrived just before they were closing. Fortunately, they took great care of me and my car. Thank you for helping me when I really needed it.

I can't say enough about my experience with Mike Fresquez and the rest of the gang at Jim Ellis Mazda! He was attentive, cooperative, forthright and had great follow through. I purchased my 3rd Mazda Miata, the 2020 100th Anniversary Edition. Love the car and enjoyed the experience! Thanks again for all your help Mike!! Forever grateful:)

I dropped in late for an emergency brake check. These guys are absolutely phenomenal. They squeezed me in and even took care of a recall I wasn't aware of. They were incredibly hospitable and got me in and out quickly.

I did some damage to the under-side of my car and dropped my car off semi-emergently on a Saturday for an appraisal, figuring several hundred in damages and that I d be car-less for a few days. They offered me a free loner car, which I was not expecting, and it made the whole process so much easier. Plus the loner was realllly nice! The damage ended up being minimal and I was able to get my oil change in as well! I had my car back by noon on Monday. Couldn t have asked for a better experience. I was very impressed. Thanks to Eddie and the whole team.

Ever since moving to the new location service has been greatly downgraded. And if you have an appointment expect to still wait 2-3 hours.

The service less than adequate. Jim Ellis is the only place that has serviced my brand my brand new car I purchased from them. After 15000 miles a tire was splitting not only did they not honor replacing the tire by offering a pro rated discount but they tried to sell me two tires and said I had a nail in the other front tire which upon my going back to the service workshop it did not have any problems just a speak on the tire you could flick off with your nail. Really you do not know the difference? When I called the manufacturer of the tire they said it was never rotated thus wear on the tire and it was probably an old tire thus the splitting. Long story short the head guy at Jim Ellis called and danced around the subject and once I sent him the information he requested showing they have probable negligence and some responsibility, I never heard from him again. Would never use this dealership again and I am going to upgrade at end of year. Guess they think once they make the sell they have your money they do not have to provide customer service let alone exceptional customer service, well they are wrong someone else will get my upcoming money.

One of the best car buying experience I had in years. Ivan helped me out finding the best car for my needs. I am truly satisfied working with Jim Ellis Mazda.

Very shady service department. No one can explain charges on your bill. Booked an appointment through the app, like they suggest you do when you purchase your car, but they never follow the guidelines in the service department. There are random charges in my bill, which many employees agree to not knowing why, and when you ask for someone else to talk to they re always on lunch. Surprising.

Of course, everybody is always wary when it comes to dealing with car salesman. I sure dreaded about the thought of walking in and test driving a car thinking that they might pressure me to make a purchase.

That was not the case at all...

It all started when I sent a message through CarGuru and Mike Fresquez replied. When I was at the location, he was there with the car ready and hardly a wait. He was very thorough with the features of the interior and exterior of the car. During the test drive, we talked about the car and then because we were stuck in traffic due to heavy road constructions, his personable personality made the horrible traffic less noticeable.

I knew that he wasn't after the sale when he was ready to bid us goodbye and looked surprised when we said "Let's talk." That showed me that he just love his job and treats everybody like their VIP.

I was still teeter tottering with a car from Lexus and INFINITI (both I've test drove prior to this) before this Mazda test drive. I don't know if it's the combination of the awesome test drive and Mike but I made the purchase right there and then. I NOW have a beautiful brand new RF that is turning heads everywhere.

Thank you Jim Ellis of Marietta and a big thousand thanks to Mike!

Great Service Department. Eddie is the best. Always feel welcome and my car is always ready at or before the time frame they give me.

I trust what Eddie Goins (Service Advisor) tells me -- if he says I need it, I need it. I have a 2005 Mazda 3 and he could tell me I need a lot of things, and I would not know the difference. But I have dealt with him since Day 1 and know how trustworthy he is. He takes care of me and my car. Thank You, Eddie and Jim Ellis Mazda.

This was a great experience. I called ahead and talked with Doing about an issue with my car. When I brought it in, he had a free loaner car waiting for me. He called the same day with a diagnosis and estimate for the repair. He did recommend other work that I needed, but didn't know about, with an absolute no pressure sales tactic. I had my car repaired and back on the road in just a couple days. From beginning to end, this is what customer service should look like. Thanks Doug and the Mazda team.

Notable experience.
Vehicle repair was expedited quicker than anticipated.
Thanks!

Everyone here is very nice, I did not end up buying from here though.

The best car buying experience I've ever had. Everyone was extremely helpful. A very relaxed and non stressful atmosphere and the salesman and manager worked with me to find me the exact car I was looking for. My new car was detailed and the salesman walked me through the operation of all the technical doo-dads. Extremely pleased.

The response to our interest in purchasing another Mazda was very quick - especially compared to the competitor car dealership. They are very efficient and friendly...explaining every step in the process along the way. This is my 2nd Mazda. I love the cars and the quality service.

It was a very pleasant experience buying a car. Mike (Sales Person) and Rick (Sales Manager) understood my needs and did not oversell me. They made the buying experience very easy not forcing me with any dealer additions to the car. Mike explained all the features of the car patiently and promptly took care of delivering the car to the agreed time.

This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget it. When I went in for my first oil change, the service tech insisted that my 2016 CX-9's oil needed to be changed every 3,000 miles. I questioned that, and even showed him the owner's manual, which he stated was incorrect...the CX-9 is special, he said. Bull.. I finally asked to meet with the service manager, who straightened it out. The next time I needed service, last month, I called the Service department four times to make the appointment. No response to my voicemail messages. I then called the main number the following week...receptionist said let me connect you, no answer. This happened another three times. I finally drove to the dealership and scheduled my appointment in person. I asked why I couldn't reach a service tech by phone...our phones aren't workling. For two weeks? The day of my appointment, I arrived on time and presented a Jim Ellis coupon. The estimated time to complete my oil change and tire rotation was an hour longer than promised, but to their credit, they did complete it 30 minutes early (but still 30 minutes late). When I went to check out, they declined to honor the coupon because it was from the "other" Jim Ellis Mazda dealership in Chamblee. I'm OK with that, but I would rather have heard that BEFORE they did the work, so I would have had the opportunity to walk out. Bottom line: This is the last car I'll be buying from Jim Ellis period. These experiences are consistent with the sorry post-purchase service experience I had at Jim Ellis VW. There is no excuse. Do yourself a favor....buy elsewhere.

Face it, cars are a major purchase. We keep our vehicles a long time so it's also the start of a 10+ year relationship with both the car and the dealer.

I like to do my homework and that means using the web, visiting the dealer, driving the car, repeat. Overall , this was really a positive experience. Mike Fresquez was incredible helpful - he knew the car and it's features, he understood I had a process I was going through, and he was always ready to help. This is our second experience buying from Jim Ellis Mazda and we've been satisfied each time.

I don't think I'll be going back here to get anything done on my car again. I took my car in for a recall fix, and I definitely felt as though they tried to take advantage of me. The recall had to do with my emergency brake, which could rust due to a faulty seal, which in turn could ruin my brakes. If you didn't have the issue, they were supposed to put a boot of some sort on it and send you on your merry way. If you did though, they had to replace the part. They told me they put the boot on, then they tried to tell me my brakes needed to be replaced out of my pocket (it was going to be $265 for something I could buy myself for $40 for all four tires!). My dad did the brakes himself, and turns out, they replaced the part entirely! The recall had affected my brakes and instead of doing the right thing by replacing my rear brakes, they tried to charge me. So glad I have mechanics in the family. You're way better off going to a mom and pop shop than going to most dealerships. I do not recommend this place by any means.

I wish there was an option to give 3.5 stars. They are not bad, but nothing exceptional either. I wish I had one point of contact (one who worked on my car) to speak with about the service they did. It's like nobody here likes to discuss the work they did. When I asked what was done, the female at the billing counter read it out from the invoice. Well, here's a thing, I can read that invoice myself. I would rather talk to a person to know what was done and if they have any suggestions. I wish their customer service manager could work on a better 'service experience'. Mine was neutral.

Eddie, Doug and the whole crew here at the service department always keep my Mazda cars in fantastic shape. They recommend the services I need for the cars and that helps me avoid doing that myself. They are quick, efficient and get me back on the road fast. I highly recommend them. Keep up the great work.

Service was great. They shuttled me to work after dropping my vehicle off for service .

Jackie B. and Bill S. were a treat to work with and were knowledgeable and engaging, without pressure. I communicated with Jackie for 2 wks (while doing research), prior to ever meeting at the dealership. She was professional, knowledgeable and insightful re: what I was seeking. I was referred to Bill on the day of the purchase, since she was off, and he was equally as engaging and informed. I hit the jackpot in dealing with them both. Bill provided on site info. and 'in the car training' far beyond what I'd expected. It was the first painless car purchasing experience I've had in over 30 years.

First time taking my car to get service here. Staff was very friend and up front about cost and what they were doing. It was a little pricey but after getting my car back it was running smooth.

Service department treated me like a lifelong customer even though I didn't buy my car there and was just in for a oil change. Thanks for everything.

Make sure to ALWAYS check your automobile when you pick it the up from the Jim Ellis Mazda service department on Cobb Pkwy in Marietta. I took my CX-9 there twice in the past few months for service to to have a recall fixed and both time I had to go back in to have them fix something they forgot to reset or that they broke.

Really friendly and no pressure sales people. They went out of their way to make sure I was comfortable. Hilton Young spent a lot of time with me to make sure I knew all the great features of my new car. I'm super happy with my experience here.

Jim Ellis Mazda is an excellent dealership. What makes them good is the sales professional I was lucky enough to get. His name is Hilton Young and he is frankly the best rep I have ever used period. He is the ultimate professional. He covers every detail with overkill and is as enthusiastic as he can be. The service manager, Eddie Goines is incredible too! Eddie and Hilton are "salt of the earth" people who are second to none!

I go in for a couple of parts for my Miata. It has been strewn across my garage for the last two weeks for a front main seal leak, and I'm finally at the point where I just gotta refill fluids and get it going again.
Granted, when I first talked to the parts manager, I misspoke, and told him the brake line hose I needed was off the valve cover, rather than the intake manifold. The washer I needed was on the valve cover but was for the banjo bolt at the back end, for the vvt actuator.
No parts numbers.
So, he comes back in after looking for what I needed with the wrong size washer. (I have mine on hand)
I tell him that it's the wrong size, and correct what I had said about the hose. I pull up a picture of my engine and zoom in on the parts I need: that hose there, brake line off intake manifold. This copper crush washer off the back of the vvt actuator, on top of the valve cover.
A body shop guy had come in, and needed parts. The parts manager looks at him, gives him an exasperated look, and says "I'm gonna be.... A minute."
Like I'm not standing right there and can see the look on his face.
So, manager comes back in, give the body shop guy his parts and tells me they have to order the crush washer. Ok.
He then pulls up a diagram of the valve cover and points to the hose that attaches to the pcv valve.
"This is the hose you asked for on the valve cover.."
-What? No, the hose I need is on the intake manifold.
He sighs.
"Just show me the picture again"
When he comes back the third time, he tells me Mazda doesn't make that hose anymore.
After this experience, I'm inclined to not believe him.
It's for an 02. Not an 89, which I might expect, but an 02. The NB's went to 06, if I'm not mistaken, and this experience seems more like he felt like he was wasting his time.
I understand I misspoke, and I understand I didn't have parts numbers. But those looks, sighs, and the tone of voice was completely unnecessary.

This is my first time back at the Mazda dealership after leasing my 2018 Mazda CX-3 in Dec 2017. The first service is FREE when you return to where you got the car which is lovely!!

I should have written this review a year ago- the service is incredible- Jackie was my sales rep and she was so patient, kind, knowledgeable & more. I was going back & forth on the finances (as you do when getting a new car)- and the entire team worked with me on getting me a price for my trade in & the new car that I was comfortable with.

I came in this morning & the new dealership is gorgeous. The service team was prompt & thorough to the point I don t mind waiting an hour + for the car (tv, nice lounge with tons of outlets for charging phones/kindles, etc), soda, juice, snacks, coffee, etc. I even saw Jackie who remembered me & greeted me with a huge hug. I cannot say enough about this dealership & will 100% return for my next Mazda. This is also coming from a HORRIBLE experience at a Ford dealership in Sandy Springs... couldn t be happier to have made the change!

The service department is a joke and tries to scam you out of money!!! Don't trust this place!

Have been buying a car almost every single year for the last 4 years and experience at this place was by far superior to all previous experiences. They had gotten most of the paperwork ready before we even got there, car was ready to go, finance guy was waiting for us and did NOT push any extras (this is HUGE to have a good finance experience!) and even gave us couple days to think if we wanted to add any options! Including the test drive we were out of there in just an hour! Mike is a great sales guy and seemed to be very sincere about the service he provides. Highly recommend this place and hoping to be back soon!

Always a great experience. Doug Aldridge is the best service writer out there. Very communicative and seemed to know exactly what was going on before the technician even looked at the car. Very fair pricing and fixed the first time. Love this place.

Bad service experience. Left my car for specific fix, received a call with itemized cost. Obviously they found some extra things to do. I mentally added and seemed about 800. To my surprise the total was 1100. Quite a bit more.

I won t be coming back. If you ll leave your car here, make sure they give you the total or a written proposal.

Ed Burns is very knowledgeable about the product, was not pushy at all. I appreciate that. I was surprised that they acutely had the car I was looking for. I will be back

My experience was just that- MY EXPERIENCE, and so, please don't take it as the big picture of Jim Ellis Mazda, which I am probably missing. Jim Ellis is better than most, which I why I gave then four stars, but the whole business of car buying and selling is..."nasty" is the first word that comes to mind, but it's more subtle than that, because the distortions of humanity that are played out there are generally accepted as "just the way things are", and so, not generally considered sensibly railed against. But I feel the need to speak up, and hey, they ASKED for my opinion.

I am not really wanting to blame anyone. I just want to say, hey, this whole process is insane, and here is why. This puts the responsibility both on the buying public, and the dealer. I will try to keep this focused on a meaningful critique of Jim Ellis Mazda in particular, but it WILL be in the context of my feeling about the industry in general.

I want to start by saying that every person I met at Jim Ellis, and at every dealer I went to in fact, in my buying process, were "good people". "Professionalism" is not the question here. Everyone every place I shopped was acceptably "professional" in my assessment.

My "problem" with...well, business in general, but with the car buying and selling industry especially, is that the people who work there are under tremendous pressure to be less than human. They are required to ACT as human as possible, and then, at the same time, required to limit their expression to forms that serve the profitability, first of all, of...if not the local company itself, the corporate monster-head that has set the policies that shape all goals and behaviors in a top-down hierarchical fashion. In other words "humanity" is a corporate POLICY if it is asked for at all, and in THAT form, it is just as much an affront to our natural sensibilities as Evil itself is.

The salesman must gain your trust as he is setting you up to be taken advantage of by the business office. He is not allowed to warn you off of THEIR final attack upon you, through their (the finance/business guy's/girls's) very skilled use of fear and confusion and the selective presentation of "facts". All of this with smiles all around, which is exactly what make the experience so crazy-making.

Jim Ellis does all this, but with more skill, and so, I am giving four stars to the effort they make, and the level of polish they have achieved, which is, apparently, the best a human can do in a dehumanizing world in which we are manipulated by the higher levels to act in this self-serving way, pretending that we agree that it is natural.

I bought a used Honda Accord Coupe. My Salesman was very helpful and put himself in my shoes and did not push. I felt honesty throughout the whole process. We are not people who buy cars frequently. I felt the price I paid was fair. Overall a very pleasant experience. I would buy a car at Jim Ellis Mazda anytime. I truly appreciated the salesmen's professionalism, interest in our happiness with this big purchase and his kindness.

Recently went here for the first time and I was very impressed with the service, they know what they are doing!

I would give 10 stars if possible.
Between Mike, Miguel, and the GM Darryl, I couldn't be happier. They went out of their way to get me approved for a car. My old car broke down, and I desperately needed a car. They jumped through several hoops, and did it! TY all!

I bought a certified used Mazda6 with 15k miles. After sometime with the car, I began hearing a clicking sound when I turned. And while other Mazda dealerships pretended not to here the clicking noise when I turned, this dealership fixed it.

Great service at a fair price keeps our CX5 running like new. Thanks

Good experience with service. Needing service now for another reason but unable to secure a loaner. Wife isn't happy and neither am I.

Once again Eddie Goines was very helpful. The service manager and Eddie worked with us and provided excellent customer service.

It is the service that is provided after the car purchase that matters to me. The service that we receive from Jim Ellis Mazda makes me want to buy another Mazda. I have not experienced this consistent high level of customer service at any other dealership ever.

Thanks for another great experience Eddie!

Update 7.23.18

I do my own maintenance and go to the dealer for non maintenance items. Once again Eddie Goines has throughly impressed with his outstanding customer service. Thank you Eddie for always being transparent, reliable and dependable. I have yet to experience the same service and customer service from any other industry period. Eddie is truly an asset to the dealership and company. Keep up the great work!

I just got a new Madza 3. Very professional, friendly salesmen and a very positive atmosphere.

Jackie Burns is absolutely fantastic! She helped me look at all the cars I wanted, made sure I took my time and didn't become attached to a car before buying, didn't pressure me at all, walked me through everything to look at while test driving, and made sure I stayed within my budget.

I went in to the lot feeling like I would have to be guarded and look out for pushy sales techniques, but I didn't experience any of that. She told me that I could come back later if I needed to, but she helped me get an amazing deal on the Mazda 3 that I wanted and I bought it the same day. She stayed past their usual closing time to make sure I had everything I needed, made sure to walk me through all the controls of the car, and was so polite and professional throughout the whole experience. She definitely treated me like a close family friend. The rest of the staff was equally polite, I wish I could remember their names as well; I can not recommend this dealer enough.

The lot is a bit confusing to navigate at first. Google will navigate you to the entrance easy enough, then you have to take a right at the top of a parking deck and just drive through to find an empty parking space along side their inventory of cars. When it's busy it can be a bit tough to maneuver so make sure you take it slow once you get inside. The offices are like make-shift trailers with ramps so just look out for a sales associate to point you to where you need to go.

Very satisfied with the Jim Ellis Mazda experience. Mike Frezquez was great to work with. Very informative and not your stereotypical car salesman.
Service after the sale was fantastic. Beyond satisfied with our Certified Pre Owned CX9.

Ask for sales consultant Bill Secor. He is an astonishingly great character in the otherwise frustratingly ridiculous industry of car sales.

While I was fairly satisfied with my experience, I did have issues with the way they handled some of their business. After test driving the car, they gave me the choice of 3 vehicles of the same model but with differing mileages. It wasn t until after I signed all the paperwork and driven home (which was about 2 hours away) that I realized they d given me the wrong car with a different mileage than the one We both agree for, I followed up with them to fix the error, but even still, they said they could not give me the correct car. Whether the mix up was intentional or simply a mistake, I would have hoped a dealership would have been more careful when conducting business.

Doug Aldridge is the associate that assissted me. He was amazing! He got me in and out quickly when he knew that I had to go to work. He made sure that he understood the issues I was having with my vehicle, and was very thorough in trying to find the problem and fix it.

I see the great reviews regarding the service but this is opposite of what I experienced. So several months ago I purchased a new vehicle from the dealership which was an alright experience but at the same time I was told that my other vehicle needed a recall fix and I was told I was put on a list to be notified when the part was in stock. I contacted the service department regarding the recall on my vehicle and getting the issue fixed the other day only after the recall part failed. They proceeded to tell me I wasn t put on any list to be contacted. Which then led to them telling me that part is on back order and that I need to wait a month. I then was transferred to several other groups because the first answer was sufficient as the recall was almost a year old. I finally got to the parts department and they said the part was in stock. I was transferred back to the service department and told that it would take 2 days to fix the recall and that they would not have a loaner car for a month. During the whole course of the process no one seemed to care about my issue and that fact the part being recalled was failing and almost wanted me to almost stop bothering them. I then proceeded to contact another dealership about the recall and ask them if they had the part and they said yes and asked them how long it would take them to correct the issue and they said 2 hours. I then asked are you sure don t mean 2 days because that is what I was told at another dealership and he said no 2 hours. Needless to say these confirmed my feeling that Jim Ellis Marietta wanted me to just go away and I guess warranty/recall repairs are not worth their trouble because they don t pay.

Very welcoming. Mike was great. Overall a pleasant experience

I was there to get a diagnostic test done on my Mazda CX-7. The waiting room is nice and have complimentary drinks and coffee along with snacks. Free Wi-Fi and a friendly staff. Didn't the repair done but overall good experience. Took longer than expected but it's Saturday so I can understand they're busy. Mr. Douglas Aldridge was my advisor. A nice guy. Thank you!

First Oil Change For My CX-9

Took my CX-9 in for it's first oil change. When I went to check-out, found out from the Service Advisor Eddie Goines, that it was the policy at Jim Ellis Mazda the first oil change & service was free. The rotated my tires, checked all fluids, the depth on the tires & the brakes. They also checked for any recalls on my CX-9. This was a great Christmas Present.

Pleased with service appointment process for scheduled maintenance using the MyMazda app. Technicians inspection recommended front brakes for my CX-5 which was reasonably priced and added less than a hour to my time. I ll be back next month for schedule maintenance on my other Mazda. Always recommended this dealer for Mazda sales and service because of the great staff.

From the time I stepped onto the lot, Bill was courteous & respectful. He did not pressure me to make a decision or even ask what I did for a living. Negotiation took less than 5 min and was also effortless. They did not have the style I wanted on the lot so Bill personally drove to an outside dealership to pick it up. I was happy to have my car the same day. Bill had patience to walk me through the main tech features of the car & answered all my questions. This is the best car buying experience I've ever had.

The manager has terrible way to make business. Won t recommended. Bought a car before and treat you not in the best way.

Genuine friendly customer service. The service was completed in a timely and sufficient manner.

Great job! service and customer service is why I continue buy Mazda vehicles.

Very disappointing! I will never recommend them to anyone. I have actually purchased a Mazda from Jim Ellis in 2012 and was a loyal Mazda customer with two other Mazda s I had owned prior to that purchase. I drove the 2011 Mazda 3 until the engine blew for reasons unknown last week. I still held no negative ideas about Mazda as the car had 195,000 miles and I thought it must have been time. You would think with my Good credit score and great history with Mazda s I would have been treated much better. The sales man was aloof, he could tell I was ready to buy immediately and acted as he was doing me a favor. I filled out the credit application on Wednesday evening and he said he would call me back that night. Never heard from him. Then never heard from him all morning the next day, until 1pm after I had left multiple messages and sent a text. He said still waiting on the bank to get back to me, I ll call you back very soon. Nothing for hours I called, no answer, and no response from text. So I drove up to the dealership as it had been 24 hours since I gave my info. The salesman was sitting at his desk when I arrived, not busy with a customer or even on the phone. I asked him was there any news, he gave me the runaround and said he would call in the next hour. He did not call in an hour but did call almost two hours later saying he was still waiting on the bank. It was almost closing time for him so he said, as soon as I hear something I ll get right back to you. Didn t hear from him again until Friday after 12pm, through text saying sorry he can t help me. What a waste of time! I checked my credit report he checked one lender and I later found out that results from banks to dealerships is almost instantaneous. Maybe 30 mins tops. I have a special credit situation because of an ex 4 years ago so I understand that some lenders may deny a loan for me. But the dishonesty, no respect for my time, and no explanation of what my options could be, followed by an impersonal text for denial was beyond me. A car is a very large purchase for most people and to be treated that way was inexcusable. I found another dealership that magically had my credit and finance info for me in mins and an approval for a brand new car with a great APR and payment! I will never buy another vehicle from any Jim Ellis and will share this horror story to everyone I know. Shame for Mazda they lost a loyal customer of 15 years.

Doug was super helpful in getting me in/out for my car's tune-up. The waiting area was also very nice and had plenty of places to sit and connect my laptop. I also appreciated the ease with which I was able to schedule the appointment. Overall, great experience and I will absolutely be back for my car maintenance.

I personally have never had a Mazda before or had anyone I know have one. I had looked at Lexus, Infinity, and Audi brands before making my decision. It was a great experience coming to this dealership and all the staff I spoke with, was so helpful. I absolutely love my new car and excited to see the memories it brings me!

We had a great experience buying our new Mazda here. We bought a new CX-9 to replace our 2013 model, so we were familiar with Mazda. The selection at our local dealer wasn t great, so we expanded our search radius, which led us here.
We did most of the deal online the day before, which was straightforward and made things simpler when we got there. The dealership was nice and comfortable to do business in and everyone was friendly. I d be remiss if I didn t single out our salesman, Marion Gilbert, as well. He was very friendly, professional, and, best of all, highly knowledgeable. He was able to point out many of the the things that had improved since our old Mazda and explain how many of the features worked. All in all, it was a great experience.

We just purchased our 3rd vehicle from Jim Ellis - last July we purchased a 2012 CPO Volvo S60, and a 2010 Volkswagen CC. Last week we bought a 2012 CPO Mazda 3. We are very, very happy with our experience at Jim Ellis. Tommy Fain sold us the 2 vehicles last year (in one week I might add!) so when my daughter wrecked her car, and we needed a vehicle for her, we wouldn't go anywhere else. Tommy was absolutely fabulous, and so was Dane. There was no pressure, and we felt like we received the best deal possible for us.

Thank you so much for having such a caring, professional, and no pressure staff. We always recommend Jim Ellis - and wouldn't buy a vehicle anywhere else.

Sincerely,
Sharon and Don Poland and Erin Beeco