I bough my minivan here because they matched a low...
I bough my minivan here because they matched a lower price given to me by a different Honda dealership but it was a painful experience every 4/4 times. During the purchase, the finance guy would not take no for an answer. He kept trying to sell me warranties and all the other stuff to squeeze every bit of money from me. I get that this is part of his job but it is just sickening that they can tell these lies to you and leave this as the final impression as you leave with your new purchase.
Moving on to my next experience, I received a coupon in the mail for an oil change at a certain price. No where on this coupon did it say that it limited to a certain type of vehicle but apparently when I got there, he said that they would "honor" it even though that this coupon was sent out in error. Then this service manager tried to tell me that the 0w20 oil that Honda recommended is not covered. After a couple of back and forth negotiating, the service manager agreed to the 0w20 oil change....Thanks cuz that's what the coupon states!
During the wait, these clowns kept coming back repeatedly telling me that my suspension was messed up, then the allignment, wipers, etc. This was on a brand new Honda Odyssey by the way! This whole oil change experience took at least 2 hours.
The 3rd experience was very identical to the 2nd. I got another coupon in the mail from the dealership so I used it again because it was pretty cheap for a 0w20 oil change. Same painful experience....."we'll honor it this time"...thanks again (sarcasm)
The 4th experience involved getting quotes for a scheduled timing belt change. I am not a mechanic but after doing a little research I realized that the majority of the expense in changing a timing belt and the other components is in the labor. I asked them to quote me a price on the timing belt replacement and also asked them to include "all the other stuff" typically done with the timing belt replacement. I did not know that I had to list out every single component but you do when it comes to these crooks. They gave me a price of about $800 which was about $200 cheaper than at the other dealerships. This crook of a service manager when giving me the quote made it a little unclear whether or not the tensioner was included and when I asked specifically, the price then jumped to about $1000. I guarantee it would have been a situation where during the work, they would have brought me some random broken tensioner and said, " uhm...it turns out the tensioner is bad. While we got this thing open, I'd recommend changing it out". I wasn't born yesterday so please stop treating your customers this way. Needless to say I am using my usual mechanic in Powder Springs whose price never changes and so far has done great work 3/3 times.
I am also reading positive reviews about the sales staff. I too had a great experience with the salesman. He was an older man and I don't remember his name. The lady at the parts desk was also awesome.