This is the second car I've purchased at Jim Ellis...

This is the second car I've purchased at Jim Ellis. They're awesome when you're handing over $40,000 for a car, but if you want good service, forget it. When I went in for my first oil change, the service tech insisted that my 2016 CX-9's oil needed to be changed every 3,000 miles. I questioned that, and even showed him the owner's manual, which he stated was incorrect...the CX-9 is special, he said. Bull.. I finally asked to meet with the service manager, who straightened it out. The next time I needed service, last month, I called the Service department four times to make the appointment. No response to my voicemail messages. I then called the main number the following week...receptionist said let me connect you, no answer. This happened another three times. I finally drove to the dealership and scheduled my appointment in person. I asked why I couldn't reach a service tech by phone...our phones aren't workling. For two weeks? The day of my appointment, I arrived on time and presented a Jim Ellis coupon. The estimated time to complete my oil change and tire rotation was an hour longer than promised, but to their credit, they did complete it 30 minutes early (but still 30 minutes late). When I went to check out, they declined to honor the coupon because it was from the "other" Jim Ellis Mazda dealership in Chamblee. I'm OK with that, but I would rather have heard that BEFORE they did the work, so I would have had the opportunity to walk out. Bottom line: This is the last car I'll be buying from Jim Ellis period. These experiences are consistent with the sorry post-purchase service experience I had at Jim Ellis VW. There is no excuse. Do yourself a favor....buy elsewhere.