K

Very poor costumer service.

Very poor costumer service.
Mazda sent me a recall notice for my Mazda 6 for the passenger seat airbag. I took my car to the Jim Ellis Mazda Marietta dealership to have it replaced. There I was told the replacement part was not available at this time which was fine with me. Instead they offered me to get a rental car which this particular dealership would pay for. So far so good. A few weeks after I returned this rental car, I got a message from my credit card company saying that they charged me the total amount on my card. I thought this would have been a misunderstanding. So I contacted Jim Ellis Mazda Marietta. Since the first time I have been calling , it already had started into a nightmare. Nobody seems to be there in charge and nobody seems to care about their customer. Their slogan "we treat our customers like family" is a big joke. If this is how they treat family, it must be a really dysfunctional family.
This issue has been going since the last 5 months. A standard sentence is "somebody is going to call you back" . But unfortunately, that has been never the case. The costumer has to call back all the time. A lot of times, the person answering the phone gives you an arrogant attitude as well- on top of that they don't want to come up with their financial responsibility which they agreed on. For Jim Ellis Mazda Marietta, the customer comes last. I would NEVER EVER purchase a car there again. I mean if you want to be treated bad, go ahead and enjoy bad customer service as its finest. If you expect to be treated good- go somewhere else.

Comments:

No comments