I wish there was an option to give 3.5 stars. They...

I wish there was an option to give 3.5 stars. They are not bad, but nothing exceptional either. I wish I had one point of contact (one who worked on my car) to speak with about the service they did. It's like nobody here likes to discuss the work they did. When I asked what was done, the female at the billing counter read it out from the invoice. Well, here's a thing, I can read that invoice myself. I would rather talk to a person to know what was done and if they have any suggestions. I wish their customer service manager could work on a better 'service experience'. Mine was neutral.