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In December 2017, I was shopping for a reliable ha...

In December 2017, I was shopping for a reliable hatchback. My original intent was to buy used, but when I stopped into Jim Ellis Mazda to test drive one of their used inventory, I was fortunate enough to encounter Marion Gilbert. As we talked through things, I realized that I didn't have to stretch my budget much to get a brand new Mazda3 instead of a used one, and a lot of that was Marion's willingness to work with me to get me the deal I needed, but to do so in a low-pressure, helpful way. (any of you who have bought a car know how rare this is!)
Fast-forward to today (July 2020). I call up Rose (Service Manager) and I tell her I'd like to come get an oil change, but that I have some obvious concerns with COVID exposure. She could not have been more understanding, and truly went the extra mile to make sure my concerns were addressed and that I was completely comfortable with the process. She coordinated literally the entire thing with Randy (Shop Foreman), and I could not have felt safer as a result.

I've had good experiences each time I've been there, but I think it really says something when I can say that - years apart - both the sales experience and the service experience revealed the same thing: that the folks at Jim Ellis have that old-school, "What can I do for you?" attitude.
And that's why they get 5 stars, and why I'll continue to drive from Johns Creek to continue to do business with them!

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