2 Stars, why? Well, when I first came in to the de...

2 Stars, why? Well, when I first came in to the dealership everyone was very kind and greeted me, offered me a water and it was very pleasant. I wish I could say the rest of my experience was a positive one, unfortunately it was not.
I went to Jim Butler after I was highly recommended by two friends one knowing the salesman and one knowing the sales manager. I sat down with the salesman and went over what I wanted out of this specific car (they didn t have what I wanted on the lot but would find it.) The sales manager wrote the price break down of the vehicle I wanted, minus my trade, plus my loan pay off, plus some other fees then there was a total. I specifically asked if that total included my down payment and I was told NO. The salesman then wrote down the number after he deducted said down payment and underlined it. I went home that night and discussed the cost with my S.O.
The next day I told my rep I would do the deal for said amount and I would be there that evening to sign the papers. I get there the next day I sign everything up to the point of the contract paper with the final numbers in which I challenged since it was not the final number we agreed upon after my down payment. The rep comes back and asked how I got to the original agreed upon number?!?! At this point I m in slight shock, those numbers presented to me were from the salesman and sales manager on the Customer Worksheet, their math not mine. So they recalculate and told me a new number! What?! I never in my life experienced a professional business not honor a price they tell their customer. I work in sales and customer service and you suck it up, own the mistake, honor the price, and move on. The worse part about the whole situation was I was made out to be the one who miscommunicated. I m not sure where I miscommunicated because the numbers I corresponded with were those that were exactly presented to me from the salesman.