Jim Butler Chevrolet Reviews

Joe Anatra, the salesman, is awesome. He's very nice, professional, and personable. We had an issue, and he got back with us right away to try and rectify the situation. In the end, things didn't work out with the deal on our end, but if you decide to buy your vehicle here, ASK FOR JOE!

They very helpful,with Awesome customer service.....

Matt Dawson (and anyone else involved) made this a very pleasant experience. Thank you all!

Great experience. Reasonable and knowledgeable sales staff. I have been burnt by other dealers in the past, but I have always been treated right at Jim Butler Chevrolet.

Jen in sales was great!!! The experience was fast, smooth, and friendly! Thanks again!

They were very accommodating to me. I brought my truck in at the end of the day with an engine noise and they brought several techs over to check it out. Promised to get to it in the morning with a diagnosis.

Got my oil changed here today and Bill Timmons is a straight JERK! Try s to upsale me on stuff and when I tell him I m not interested he is a completely different person. I then come back to pay for my oil change and I m confused because I was told that it was $60 for a oil change and tire rotation and when I get back I am paying $68 well it turns out that there is a six dollar disposal fee that nobody bothered to tell me about. So I walk up to Bill Timmons And ask him if he can explain the bill to me and he gets an attitude and just rambles it all off and I He could obviously cared less about me especially after I declined any other services. like so it s not $60 then and he s like well it s $60 with the disposal fee yeah! No one told me about any disposal fee though they just said it was $60 with the tire rotation the dude is a complete jerk though needs to be fired!! He could obviously cared less about me especially after I declined any other services.

Joe Anatra and Paris Amleshi were wonderful throughout the entire process. Highly recommend Jim Butler Chevrolet in Fenton, MO. Price was right on my 2017 Silverado. Love it!

I called ahead to service my vehicle and I knew I would need a rental. I pulled into the service center and they had me in and out with my rental in no time. Thanks for the quick service!

They have the WORST service dept, my sons brand new truck had brakes problems, after 4 trips there they said it was fine, ended up ruining the brakes and had to buy new brakes, rotors, calipers bc of the incompetent mechanics on a truck with 21,000 miles!!

Also ladies beware, I went on a test ride with a salesman by myself and was asked if I wanted fool around and was shown a little more than I wanted to see!! I went elsewhere and bought a new vehicle and was sent pics of what I missed out on and it wasn't a vehicle!

This is the only place I have taken the car since I bought it January 2016 for service.I liked the salesman and the treatment I was given at time of purchase. I also have had the same since taking it back for service. I would recommend Jim Butler to anyone. Pat Diehl

Worst Service Ever! I will not be going back! I had showed up for an appointment to find that the service department was not even open. I was told they called everyone to reschedule but I had never received a call and had no voicemail. When I called to speak to the manager Mike he insisted they called me, and instead of verifying the phone number they called or to try to help me, h interrupted me when I spoke and implied I was lying. Why would I show up for an appointment if I would of gotten a call that the service department was closed???!!!!!!!!!!

I purchased my truck used in a different state. Jim Butler Chevrolet could not have treated me any better if they had sold it to me.

Words cannot describe how grateful I am for the people at this Dealership!!! They have AMAZING customer service, and do everything to make it a perfect experience!! I would recommend EVERYONE to go there!

Absolutely fantastic service !! My salesman Rian did a great job on getting me the best deal ever!! Their finance department is wonderful as well!!

Very personable and knowledgeable! Felt like they had my best interest at heart

I was in town visiting and had a slight issue with my car. Called the service department and they got me right in. Did everything to make sure I had a safe 2.5 hour trip home. Thanks to them I did and didn t worry at all!

John was so amazing with the purchase of our new corvette. We live in Springfield and he made sure all the paperwork etc was ready to go when we drove up. It was the smoothest car purchase I have ever had.

The salesmans name who helped me was Brett Estes. Such a great guy. He is very kind and helped me choose just the car I wanted. He had all the answers to the questions I had and if he wasn't sure he'd fine out. He knew what he was talking about and explained every detail about the cars I looked at (Ended up purchasing a 2014 chevy cruze)He had patience with me having my son with me, it's a bit hectic trying to get a car with a 3yr old, So i was very pleased with my experience here at Jim Butler Chevrolet and with Brett Estes. I already have & will continue to refer my friends/family to here and to Brett.

This was actually my 3rd truck purchase from Brett and Jim Butler this year. I'll spare you the details as to why it was my 3rd purchase because that doesn't matter. What matters here is the fact that whenever I, a stressed out single dad of two with not so perfect credit, very little $ left to put towards a down payment, and very little hope for getting a decent replacement ride, went to Brett with my problem, my worries were over! It didn't happen overnight which is totally understandable given the situation I was in, but Brett put in the extra effort and made sure that I would soon have the keys to my new ride in hand as quick as possibe. I was treated like family even though I don't even know Brett outside of work. Truly amazing and I'll always be grateful for his efforts! 5 stars aren't enough!

I had a great experience at Jim Butler Chevrolet. All the employees there I dealt with were thorough but low pressure. Eric was especially helpful. I ended up with just what I wanted.

Sales rep was horrible...he beat around the Bush on everything we tried to negotiate and did absolutely nothing to work out a deal. I even bought 2 new cars form them in 2015 so I don't know what happened. If you're planning on visiting Jim Butler make sure Tony Palmer isn't your salesman...he sucks

Eric was great and Mike Johnson takes good care of me also... A Thankyou shoutout for the both of them.

Tyler is the best! I ve had a great experience both times we ve bought cars!

Not only the best price but the best service. They sell you what you want not what they want.
Tim Rhame took excellent care of my aunt and cousin who both bought the car that they wanted at the best price in town.
From here on out I will be buying my cars from Tim. He knows how to take care of their customers.

Jim Butler Chevrolet helped me out a lot I appreciate everything they have done for me and my family I will continue to do business with them in the future

Great job on our vehicle. The service advisor was amazing. She kept us inform during everything that was going on. Very professional and informative. Her name was Kayla. She represents your dealership very well.

Best dealership to buy a car from they may always be busy but the staff is so nice and friendly and you just cant go wrong with here. I've always been treated great, they have went out there way to help me when I was having car troubles so I do appreciate that.

I had an excellent experience purchasing my new Chevrolet Silverado from Jim Butler Chevrolet.
My salesman Matt Vallee made purchasing my vehicle a pleasant and stress free time. He worked hard finding me the right vehicle and made sure I was comfortable and taken care of the whole time. I wish I could give him more than 5 Stars for his efforts.
I also give 5 Stars to Kelly Roussin (Finance) for her efforts to shop and get me the lowest interest rate for my loan.
I would recommend Jim Butler Chevrolet dealership and Matt Vallee if you need a new vehicle.

Chris Saettele was amazing! I have the exact car I wanted and all the numbers worked perfectly. I will definitely refer anyone I can and I'll be back when I need a new vehicle

At Jim Butler the service and staff are always attentive to the customer's needs. Great Place to buy your next car.

The service team at Jim Butler is great, my Tahoe is running good thanks Doug kircher

Absolutely, very nice. Would work with him anytime .

Very efficient,!friendly, and accommodating to the needs I had.
Luckily they had the car I wanted at a price that was too good to pass up.
Dan the salesman was very easy going and helpful.

Generally good folks to deal with. However, my 2019 Silverado with the 8 speed transmission has a persistent issue my local dealership hasn t been able to fix. Occasionally the truck shifts into first gear so violently it feels like you were rear ended. You don t spend almost $50k on a truck that has you looking over your shoulder for the vehicle that rear ended you at random times!

Excellent sales and service team. Excellent buying experience.

I started out frustrated, but my Advisor Kim made sure I was aware of what was occurring with my car situations, and helped with what I needed. She s the best and I will always ask for her whenever my car needs serviced!!

If you are shopping for a new or pre owed vehicle give Jim Butler Chevy a chance to earn your business with their excellent sales and service quality friendly staff that treat you like you are their number one priority from start to finish don t settle for second best!

Great service and they get the job dine in a timely manner... Customer service is awesome and everyone is very knowledgable about any type of service done or needed...

I'm always treated well. Everyone is very nice. Have never had a bad experience.

Butler had without a doubt the largest selection of vehicles I have seen in a dealer! I found just what I was looking for.

The customer service is fantastic. They worked with us with our concerns and got us exactly what we needed and wanted. I highly recommend them.

We had a very wonderful experience, we bought a Chevy trax. Eric ruchala was very understanding and patient with us. He knew what we were looking for, He is very professional and did a excellent job! We thank him and Jim butler for our new Chevy trax. Jim butler is very relax dealer and doesn't pressure you into a car/truck that they know doesn't fit your needs! We will be buying from them from now on if I could give him butler and Eric ruchala more then five stars I would in a heart beat thanks so much!

Fabulous service. Highly recommend Matt Dawson and Tara!

Was told to come here buy another jim butler location to have my traverse looked at because the check engine light came on and my air stopped working after 30 days. They didn't seem to want to take care of the problem at all. I called the jim butler where I bought the car and they made the whole situation right. I will never take my vechical here again!

John was very knowledgeable. There was no pressure to buy or do any kind of upgrade. There was no pressure.. I told John what I wanted and he found the perfect vehicle for me at the perfect price. Everyone was extremely friendly and courteous. There was always an offer to go above and beyond what was expected. They found me the perfect vehicle at the perfect price. I highly recommend.

The service manager and all of the service employees are more then friendly and are willing to go above and beyond. For me being a veteran this place makes me smile. I do prefer Jim Butler over Sapaugh, that's why I keep coming back here.

Chris S was GREAT!!!! He was patient, friendly, and honest. The dealership is clean and everyone you bump into is friendly.

I recommend that no one patronize any "Jim Butler" business entity. I purchased a vehicle from Jim Butler auto Plex. Since I was concerned about the replacement cost of the tires, the salesman assured me that I wouldn't need new tires for three years. Within nine months and under 5000 miles, I spent $705 replacing the tires.

Top notch service. Polite knowledgeable service reps. I wish the vehicle I purchased could match that record. I will never by another Chevrolet vehicle again.

We had a great experience. Everyone treated us very nice. Our salesman was very helpful. And very happy with our new truck

After purchasing two vehicles from Eric with complete satisfaction, it has been an easy process to continue to maintain our vehicles at Jim Butler in Gravois Bluffs. The staff is always helpful no matter what the request. I have also found myself going to Eric with additional questions about my car and he is very helpful. Great job!

Joe Arco was awesome and made car buying a pleasure. If all your sales staff is like that then anyone would be foolish not to give you all a chance and it would be there loss. And let's not forget Adrienne and Tyler , thanks for everything.

Such a great group of people to work with when looking for a car!

I had to take my vehicle back 4 TIMES and each time something else would be fixed and something else would quit working. All things were working when I took the car in. They needed to replace one item and then messed up something else. Each time this happened and they acted like they were doing me a favor 'not charging' for each subsequent visit. Ridiculous! Each issue was a result of the initial repair!

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Very professional (John Gibbs) awesome to deal with they are my lifetime dealership.

Casey bauer is excellent always so kind also goes way beyond his job to make everything run smoothly thank you Casey for all your hard work

Transformed me from a Ford Man to a Chevy Man! Arti did me solid, can t wait to see it with side boards on it !

Robert was fantastic and made sure I knew what I was doing and what I want !!!! Thanks guys

Awesome dealership. My husband and I bought both our vehicles here and they continue to provide great work. Tara and John worked hard to create a great deal. They called us the next day to redo our paperwork which gave an additional rebate. They truly care about saving us money and having the best deals.

Everyone was friendly. They provided plenty of space for us to social distance.

Very pleased with the service here, The original Chevy dealership I bought my truck from (Jim Trenary) didn't do me any favors but David K. was very helpful and definitely helped solve a pain for me. Will be getting my truck serviced here from here on out.

Had a great experience buying a new truck at Jim Butler Chevy. I would recommend their staff to anyone.

Got a great deal on our new 19 Tahoe, they made sure we only purchased additional feature's that were important to us.

Tony was great to work with very personable. Financing was quick and easy and we were able to get a good deal on our trade in. Great experience all around.

If I had to describe Jim Butler Cheverolet in one word it would be...AMAZING

I had and appointment and still had to wait 2 1/2 hrs

I bought my very first car from here 6 months ago and it was the best thing I've ever did! I will also return here to buy my vehicles and recommend anyone that I know that's looking for a new car to come to Jim Butler. Robert M. was my sales person, and he was more interested in what I wanted in a vehicle and my wants and needs than just selling me something. He took his time to make sure that I got what I wanted!

Jim Butler's service department is the best as well! I will always take my car back there to be serviced ( Not because I only bought it from there). Their service depart are the best people that I've worked with! Always informative and answers you questions if you have them! You always get a smile from the ladies that help you pull in to the gentlemen that are at the desk that gets you checked in!

All in all I would highly recommend both the Service and Sales department at Jim Butler!

Great experience! Kelly in finance was wonderful to work with! I would absolutely recommend them to anyone. Thanks!

Great place and service the while experience was excellent !

3rd car purchase, I get my service done here as well. Tons of cars and usually a bit cheaper than other dealers if you do your research.

I purchased my 2013 Equinox at Jim Butler and have taken it there for every oil change. Most recently my last 3 oil changes the wait (with appt) I have waited if not 2 hours, 1 hour and 50 mins. Each time I get up to ask is my vehicle was ready , on my last visit (6/2018) 2 workers were standing around talking, one said to me, he was just about to inform me my car was completed. Little did I know when going to my unlocked truck that my key bob had been pushed all the way through by one of the service men. On the next business day which was Monday, I called and spoke with the service manager Bill who told me that sometimes the guys do punch too hard and accidents do happen. I explained to the service manager that this happen on their watch and how unprofessional it is to discover that a service person broken the key bob and let me discover this on my own. The service manager said I could bring it in for repair no appt needed. Two days later I bring the broken key bob in, waited 15 mins only to be told that The service manager was gone but was notified of the situation and there was nothing that could be done. Mind you it took me 1 hour drive to get to jim butlers. I was also told that it was bound to happen eventually, it so happen to be that day., and if the workers did push too hard they would have said something, because they don t want to get fired. So THIS long standing used to be customer who drove 1 hour, that could not get their key bob fixed is a liar. From that moment on I will never patronized jim butler and will tell everyone I know including my large family to tell their family and friends never give jim butler business. I vowed to use social media, inform a good friend of mine who is a salesmen at Weber Chevrolet to tell my story and deter customers from using Jim Butler. How sad that a service worker can break your personal belongins, the service manager drops the ball along with the worker who normally checks me in and out on oil changes. If this is what customer service has gone too, what an all time low. I give 1 star and thats for Having free water bottle.

Buying process was quick and easy, very knowledgeable and friendly salesman. Dan was the best and did his best to get us the best deal!

Jim Butler helped this single mom get into a brand new car.

Super professional , wanted to make us happy and get us in a car. Quick process , is definitely the fastest car buying experience I have ever had. Walked me and my wife through all functions and answered all questions pertaining to the vehicle. Amazing experience. Again quick professional and genuine. I will purchase all future vehicles from this excellent establishment.

I recently filed bankruptcy and went to go purchase a Saturn Vue from them. The process was quick and the vehicle was in good condition. Shannon and Beth were both awesome. Beth even entertained my energetic two year old and gifted her with a Teddy Bear!! The finance guy felt like family we talked about everything while he processed my paperwork line by line (im a little OCD) Even when I was leaving a gentleman said you are the best customer! I felt loved... I will buy my next car from them.

Large selection, Knowledgeable salesman, & best price in town. They are willing to work with your needs, listen, and deliver a great deal overall. Thank you!

This is the third car I have bought from Jim Butler Chevrolet. The staff is always very personable and friendly. I will continue to be a repeat customer.

Mike did a great job of keeping me in the loop and making sure that my Camaro was back home as soon as possible. 10/10 would recommend Jim Butler Service

I had a great salesman who was very kind and helpful

This is the best dealership!
Ardi is a great salesman.
Everyone is super friendly and willing to help.

Had the greatest experience buying my vehicle from jim butler Chevrolet. Tim Rhame and Troy Hardin did Andre's amazing job of finding exactly what I wanted at the best possible price. Thanks so much.

I saw a post of a preowned Malibu and called right away. I dealt with Chris Saettele who checked out a few things before I made the hour and a half drive to your dealership. Gorgeous car, like new, everything ready to go when I got there. What a deal, what a guy!

Service answered with no delay. Appointment was easy and when I needed it. They charged me less than the estimate when they found a much less expensive problem causing my issue.

I didn't buy my car there but I will from now on. Honest, polite and friendly!

Thanks Butler service!

Brian Andrews is a very professional salesperson. He is very friendly and polite. He don't just want to sell the car he gave me the facts and what I should know about the car that I'm buying and finally I decided to purchase Spark with him even I didn't plan to. For the reason that he is a very fair and honest person.
Jim butler should have more of a salesperson like Brian.

This was a great buying experience but not my first with this dealership.

Jim Butler was the most pleasant experience I have ever been through at a car dealership. It helped to secure financing and an estimated KBB value. But, Tyler was excellent to work with. He was on top of his customer service. Car buying experiences often take hours, but he made sure to keep checking in to make sure I was alright. They really worked with my financing options, and made it quite frankly painless. I will definitely recommend Jim Butler, and Tyler Sparks, to anyone looking for a vehicle. They have a great selection, and anyone you speak with is incredibly friendly and helpful. Go give them a look! You'll be pleasantly surprised.