Jim Butler Chevrolet Reviews

WONDERFUL SALESMAN, THEY GO THE EXTRA MILE TO SEE YOU SMILE!!!!

I purchased a 2013 Silverado Crew-Cab last week and from the minute I inquired on the internet about the vehicle, to the minute we drove home, the experience was fantastic. Jim Butler Chevrolet ALWAYS does a great job with everything they do. We live in Fenton so these guys are our local dealership and we wouldn't go anywhere else! Tim & Pat were outstanding.

Thank you!

Great experience with dealership Mike Marshall was great and Stacey in finance was great I gave them a number on payment's and they made it workwork. Way to go The Butler Group

Great people! Thank you John for a great experience!!

If I could give less then 1 star I would! Jim Butlers service department is the biggest joke ever! Little to NO customer service skills! They ve had our vehicle over a month with no movement. They put the blame on everyone else. I highly don t recommend taking your vehicle here for service they slap a bandaid on it and don t save the service notes.

The financing was easy and they stayed within the payment range I gave them. The sales department really listens to what you are looking for and need and does what they can to get you in the right vehicle for your family.

The Only place I go to buy my vehicle. I purchased 3 vehicles already. My wait is never long here. Love this place. I pass all dealerships to come here.

There are many reasons why I give Jim Butler five stars. Just to name a few, I initially received excellent service when I purchased my new car. Thereafter, the service I received each and every single time in the service center has been five star service. The staff takes their time to explain everything to you in Layman's terms. They take pride in ensuring you are kept up-to-date when if you are waiting for your car to be serviced, and they are extremely pleasant to work with. The staff goes above and beyond each time I go on there and no matter who I deal with, I receive the same service. I highly recommend!

Simple and professional. Brandon made our car buying experience quick and pleasant.

Good car service. The car lot for service is very small; it was difficult to find my car and when I did, another vehicle awaiting service partially blocked my vehicle.

There is no way it takes 2 hours for an oil change but it did people have stuff to do and sitting for 2 hours is not one of them

Hands down best place to go for your new car!!! Best selection anywhere and cant beat the deal!!! Will absolutely be back for any future car/truck purchases!!!

Great dealership who takes you very seriously and love to help out

My experience at Jim Butler was quick and convenient. The staff was helpful and compassionate. I have never had a better experience with buying a new car. I recommend speaking to Tyler and he we take care of everything.

Came in the wrong day for my appointment and they couldn't have been more accommodating. Great service

I have purchased 4 vehicles from Jim Butler Chevrolet over the past 6 years. Not only do they provide an ultimate experience but the level of service they provide is second to none... I always use and send my friends to Tim Rhame as he as always provided us with the best service you could ever experience at any car dealership... Highly recommend both Jim Butler and Tim Rhame when looking for your next vehicle.

We purchased 2 vehicles from Brandin Greenwell in 2016. He is by far one of the nicest car salesman i have spoken with. He is very knowledgeable about the vehicles and helped us find exactly what we need for our family. I have sent many friends and family members to him as well. If we purchase again in the future he is the go to guy.

We purchased a new 2020 Chevy Equinox and we're very pleased with the service we received. Professional, knowledgeable, and courteousness are all appropriate terms to describe our visit there. Our salesman Scott Johnson was outstanding. Scott answered all of our questions even some that were pretty tough. It is not hard to see why he is one of their top salespersons My advice would be to ask for him by name.

Matt Vallee is the go to guy to buy a new car or truck! Thank you for fulfilling all our needs. I LOVE my new Trax and looking forward to buying a new truck for Larry.

Great experience all around....would recommend to anyone looking for great service and a great deal!

Bret Estes went above and beyond to make our vehicle buying experience one of the best! He didn t stop working for us until we got the deal we wanted! We ended up with a car and a truck! Thank you Bret!

Just bought a car from Troy Hardin. With the help of his manager Alex Cox and Keith Paszkiewicz who did the paperwork, this was so easy. I can't stress enough how much I appreciate you guys being patient with me.

Great price and no nonsense purchase. I have worked at dealerships most of my life and this it the first purchase I have made since not working at or for a dealership. I know the good the bad and the ugly. I have seen it. This experience was so smooth it is unreal. Started off looking on line and finding what I wanted to look at online. A few text messages later to Jen Moyer and telling her what I was looking for she went to work to see if the truck was still available. They have a massive inventory and she wanted to make sure it was still available. They found the truck got it cleaned up and ready for me to look at. They were upfront and told me it had 5000 plus miles on it because it was a demo and asked if I was OK with that. NO surprises!!! Great job! Arrived at dealer with truck sitting out front clean and looking awesome. Saw a salesman running around taking care of a customer. As we were walking up to the truck someone starts the truck with the remote. OK, they know I am here. Same salesman, John Zensen, that was just running around comes and introduces himself to me and my wife. To make this short. Very knowledgeable about the truck. Knows his stuff, no BS. Straight forward answers. We test drive it and I ask to test drive a different one and he finds what I ask for and we drive it. Decided on first truck. Price was laid out, I knew it was a great deal. I always have to think about it though. He let me drive it home that night. Checked with a few people at dealers that I still have connections with and they said that is a deal you better purchase. Went back the next morning and had an awesome experience with the finance guy. No gimmicks, straight forward, once again no BS. Ready to leave with the truck and a hiccup. They could not find the second key. Salesman says he wants to find it and to give him some time to find it or he will make a new set if necessary. I am good with that. A few days later a text message from John, found the keys. Awesome once again. I am a talker and talking to all of these people as my deal was going down they all were very happy to work for this company. They shared past experiences with previous dealers they worked for and how much better this dealership is to work for. That is hard to find at dealerships. Happy employees! Happy to be working for the man that owns the dealership. That shows through how they treated me. If you have happy employees they will make their customers happy. Great, Awesome experience. I will recommend your dealership to my friends.

OIL CHANGE-TIRE ROTATION-INSTALLED BUG DEFLECTOR. MY TIRES WERE NOT ROTATED.

Went for oil change & tire rotation. First told I needed to spend approx $500 in maintenance items. Next got told my battery needed to be replaced bc they had to jump start my car 2x. I started my car 6x after I left the dealership just to see if I had any issues. My car started up each time with no problem. They wanted to charge me $170 for a battery I can purchase for $94. Then they didn't reset the tire monitor system and told me i had to bring it back up to them to fix bc they use a special tool to reset the tire monitor. Wrong! I looked it up on YouTube and it's a simple set of instructions. No "special tool". This dealership is frustrating and full of b.s.

What a outstanding dealer jim butler in fenton,mo.. a great buying experience. Sales guy Brian was nice and answered all questions I had. And can't forget the finance guy chris which did a outstanding job.
I went to this dealer cause jim butler in linn,mo. Did not do us right rude and hateful people there. I can't believe I bought 3 vehicles there. I just love the 2020 equinox with the 2.0 lots of power. You guys have a great team. We will be seeing y'all in the future for our vehicle needs or just stop in just to day hi.

They had the greatest trunk n treat. The people who work there are super friendly. Thank you!

Everyone involved made the process operate smoothly, and David was a pleasure to work with! I am highly likely to purchase future vehicles at Jim Butler and recommend to my friends and family.

Salesman (Tyler) was very helpful towards the purchase of my vehicle and was a pleasure to do business with. Dave (financial guru) was also very helpful in the financing portion of the deal. Buying experience was overall a pleasure.

Great service from our salesman Scott
and we got a great deal

Bought my truck here. Very nice service staff (for the oil changes that came with the purchase) last time I was in for my oil change they were selling shirts for officer Snyder. With 100% of sales going to the family. Very noble of them. Thank you. As a citizen who has family in public service. It is appreciated.

My recent car buying experience with Jim Butler Chevrolet was terrific! I kept having problems just getting up there , but they worked with me each and every step of the way ! Brian and Jen were totally awesome .

The service represenatives are polite and listen to your concerns.
They process a lot of traffic through the dealership so it seems the wait
is extended over what a smaller shop may provide. The price seems fair and I like that the service personnel are GM trained. So far now I will continue using their shop.

Awesome salesman I had. Brandin Greenwell hooked me up!

The service and advisor were very helpful and prompt. Had my truck done first thing in the morning. Great job!

My wife and I stopped by Saturday to trade in an old Jeep. We really had no idea what we wanted, other than a more practical family vehicle. We were greeted by Fuzz, who was easy to talk to. He asked the right questions to help us figure out what we really were looking for. Hands down, it was the best car buying experience either of us have ever had. We'll definitely be back.

I would like to thank everyone at Jim Butler Chevrolet. My experience has always been excellent.

I was very pleased with this dearlership. From sales to service department and customers service I would tell anyone to pay thwm a visit

Outstanding car buying experience with John! Very personable and professional. He went over everything about the vehicle with me and answered any question that I asked. I would highly recommend taking to him if you're looking for a vehicle..

Easiest car buying experience my wife and I have ever had. Dave Wucher was our salesperson and he was great to work with. Answered all our questions and had no issues throughout the process. Also worked with Stacy in finance and he was tremendous too. Overall, we are extremely happy with our purchase and dealing with Jim Butler. Thank you

Bought a new truck from them. Chance Kuhn and all the staff were easy to work with.

Awesome experience! I was really nervous about going in & being talked into some crazy deal. It was nothing like that. Brian was so easy to deal with & did everything possible to get us into something nice, new & with affordable rates. We were in & out in an hour with a brand new car with no pressure at all.

If you want to purchase a vehicle and conduct business with the most cordial and professional staff in the field, there is simply no reason to shop anywhere else. I have purched 4 vehicles from here, and every experience has been exceptional. Whether you engage with sales, finance, or service, the experience is the same, the people are great! Most notably "Fuzz" in sales, Dave in finance, and Tim. It's employees like them that make Jim Butler's reputation, one that continues to draw me to return. Awesome work guys, once again, you have perfected the car buying experience. Thanks!

I have Purchased a Silverado and Traverse in the past two years. Very nice facility, friendly personnel, competitive prices, however, ran extremely poorly. Closing on a vehicle is extremely time consuming. Service department is deplorable and consumes most of your day. They never honor appointment times so don t bother making one. Basic services like oil changes take 3 hours. The service area is inefficient and needs to be completely overhauled. This frustration will likely result in my family going elsewhere for our automobiles.

Ask for Matt Vallee. Definitely went the extra mile to make sure I was happy with my purchase. He even got my kids some snacks at the vending machine when they got restless.

Bought my last vehicle here and appreciate that they work to make sure you're satisfied!

They just ripped me off for over $2000 on repairs top my 2017 Duramax! Truck has stranded me on highway 3 times since 9/18/19 of this year with 74472 miles. Towed to Trenary in Union first time with code P018B. Trenary said air was trapped in system. Cleared codes and reinstalled old fuel filter and returned truck to me no charge on 10/4/19( I did pay $281 for a bad w/s washer pump). Second breakdown occurs on 10/26/19 at 75882 miles. This time towed to Butler Chevy. They have same code P018B. I'm told my low pressure fuel pump in the tank is bad and is excluded under Chevys powertrain warranty. I was told it would be around $1150 to repair. I gave them the ok. It took them until 11/26/19 to fix my truck. Almost a month. They want me to pay $480 for a rental car I had for 2 weeks plus the repair for $1230. I did. I then post on social media and the owner of Jim Butler decides to refund the rental car to save a little face.... Finally, good on them. Unfortunately the truck breaks down again the exact same way it had the other 2 times on 12/14/19 at 76805 miles. Towed back to Butler. Guess what? Same code P018B. The service advisor tells me it's the module and he's going to replace it. Calls me back next day and asks me to come in and see something. I get there and he shows me debris in my fuel tank and proceeds to tell me that I have to pay for this because someone has put this debris in my tank if it wasn't me. I ask him if it's more feasible that the mechanic accidentally got debris in my tank during the time he had my tank out for repairs and completely open sitting on their shop floor for weeks waiting on my pump? He says "I know that didn't happen". So, in the end I've paid over $2000 for a 2 year old truck still under powertrain warranty. Bill the service manager is a rude, unhelpful, lazy, and most of all dishonest. The one time he calls me back during month plus they had my truck he tells me to pay for the repair or I can come get my truck as it sits and he wants his loaner back today. Then once confronted he's even worse in person. Bottom line is from the owner, to management, and on down Jim Butler Chevy is joke!

My mechanic (son) ordered a specific part for my 2007 Saturn Aura and paid EXTRA for over night. It was a simple part we were crystal clear on what I needed. They managed to give me the COMPLETELY WRONG part!!!!!! Now were behind on repair of my car thanks to their ignorance. I hope that they are at least willing (when I go BACK in tomorrow) to make things right. I dont expect it tho. CAREFUL if you really need an item, I would look around and find a company that knows what they are doing!!!

Jennifer was very easy to work with. Told her what I wanted & other than my color choice, she nailed it. Got everything done in one day & drove my 'new to me' car home that afternoon! Would highly recommend Jim Butler. Just tell them I referred you!

Do not buy a 2017 Chevy Cruise!!!!! My vehicle had 3 miles when purchased and within the first few months of driving it I had coolant fumes leaking through the vents into the cabin of the vehicle. My daughter and I had been breathing it in!!!! I took it to the dealership and they couldn't find a leak, then I took it back a second time and they said it was the water pump, then two weeks after the water pump was replaced a piston broke which required major engine repairs. Thank God I bought the extended warranty otherwise these repairs would not have been covered. Do not buy this car it is a death trap!!!!! They also blocked my vehicle in when I used the after hour pick up service for an oil change
( see the below picture). Now because of all these major issues with the car I went to the service team to discuss a trade or a buy back option and no one will help me. They gave me the number to GM who is also not returning my calls. Oh, and one more thing... Who in the world thought it was a good idea to make a Chevy Cruise that DOES NOT have cruise control!!! (sigh)

I called around 10:30am interested in a few cars to test drive later in the day. All 2012's. Sadly one had just been sold but I came in around 6:00pm and drove both cars right away. Both were in very good shape but I leaned more towards the 2012 Honda Accord EX-L.

I was in there until maybe 8:30pm and had the car!

They worked very fast and got me what I wanted and still call me to make sure everything is ok with the car and that I'm happy!

Tony was my salesman and he knows what he is doing!

Thank you guys for everything!!!

I had an excellent experience purchasing a new car at Jim Bulter Chevy in Fenton. I did not feel pressured at any time. Ethan in Sales and Stacy in Finance were both knowledgeable, kind and respectful. It was a pleasure working with them.

I have been in Jim Butler service dept. 4 times. The first time they did not put the right amount of oil in and the low oil message came on my dashboard 5 minutes after I left the service dept. The next 2 times were fine . The last time it was over 2 hours for an oil change. I finally went to the service desk and asked about it. Apparently it had been done for some time but the paperwork never made it to the service desk.

Ardi was great. He made us feel welcome and comfortable. Our experience with him was great. 2 very enthusiastic thumbs up!

Tons of fake reviews beware. Had a sales manager try to buy my trade in car on the side for his Uncle . Smh

Called loking to talk to someone about a commercial van purchase. After being put on hold 4 times, I'll just call someone else who wants so sell vehicles.

My husband and I went in to Jim Butler last weekend to see about purchasing a used car, not really expecting a favorable outcome. We told Ardi what we were looking for as far as price, size, and monthly payments. I was impressed with how friendly Ardi was. He respected our wishes, did not try to sell us a more expensive car, and helped us find the perfect jeep patriot that was in budget and would fit our family size.
We discussed needing a second vehicle soon, and he was super helpful with that as well. He and Chris in the finance department managed to get us into two vehicles that were perfect for our needs, while working with our credit challenges. I never felt judged or like I was wasting my time.
I expected to be there all evening but the guys made it pretty fast and easy. I was pleasantly surprised at the end of our time there to be driving off the lot in not one, but two vehicles.
Thank you, Ardi and Chris, for making the experience fast, and all the help finding us what we wanted. We will be lifelong customers, and will definitely send friends and family to you first!

Brett Estes is THE guy to go to if you are looking to buy yourself a new or preowned vehicle. He made sure that everything I wanted/needed was taking care of. Great friend, better salesman! Brett made sure that I got the exact 2020 Silverado Trail Boss LT that I was looking for. If you need a car, he s your man. Overall, I had a great experience at Jim Butler. Even got me out on time to get to my hockey practice.

Wonderful ! Nice people there I wouldn't go anywhere else when shopping for a new car. Thanks to everyone at him Butler!

I never leave reviews but I gotta say, I just got my 7th new truck from Jim Butler and I could not be happier. My sales rep, Brian Ries is awesome and I like the fact I always get to work with Mike in financing. I called about a week ago looking for a specific truck and like always Brian and the team found exactly what I was looking for. I was in and out in less than an hour! Thanks guys!

I recently bought a black v6 Camaro from Jim Butler Chevrolet. I was impressed already since they actually had the car that I was looking for when I traveled to 5 dealerships before hand who couldn't provide what I wanted. The salesman Danny Carr was extremely nice and worked with me to close the deal on the car that I wanted.

However the dealership has been incredibly difficult to work with to get the title for the car. I would love to get my car licensed and pay the sales tax but I have no idea where the title is. I spoke with Tara Lavine originally about the title and then later I spoke to the manager Mike about sending me the title. It's frustrating trying to get help when you aren't at the dealership.

Going to JIM Butler was a great choice. Every time I m there you meet people that are ready too serve you. John Z is very professional at his job, goes the extra mile too get the job done. Big Thanks !!

I got a great deal on a new truck. Chris Saettele was my salesperson, and he was awesome. I lucked out and randomly got the sales manager, Tim, on the phone, and he really went above and beyond to find me what I was looking for and get me in touch with Chris to make it happen. Great price, very friendly and well informed staff, and the service was impeccable.

Ardi is our salesperson and he s very down to earth and knows everything you need to know, great recommendations but not pushy either, everyone there greeted us and asked if we had been helped, felt more like talking to friends rather than customer reps... even gave us a cheaper price than a Chevy dealership that was closer to our home. just an overall amazing experience. Ardi even went out of his way to get the exact vehicle and color I want that was not at their location. Definitely recommend over anyone else!!

I'll spare you ALL the details...we had a initial disagreement about cost and trade in value. Scott Johnson did everything he could to get the deal done, and then it was in the finance dept's hands. In the end, after a "battle royal" (that happened after an accumulated FOUR hours) we got a great deal on the new car. It was obvious that they went out of their "comfort zone" to make this deal happen. I can appreciate that. That will make me a repeat customer next time around. I can't buy a car unless I feel like I got a good deal. I got a GREAT DEAL. Thanks to Scott, and Chris.

Albany, NY, my home, could not deliver.

I sent an express of interest, via email.

I was acknowledged, the following day, and 10 minutes later I received the necessary documents.

All within a 24-hour period I got the vehicle that I wanted.

Upon delivery, the courtesy was Above and Beyond my expectations.

Was told that I needed a AC compressor and the part was on back order because I have a new car. The guy to me when I checked out to pay for my diagnostic fee that if I bought the part online and bring it in they would put the part on for me. Long story short I got the part made the appointment and they told me they don't put parts on that customers bring to us. Waste of time and money and I will never get my car serviced there.

Had a amazing experience. We were denied everywhere but here. Special thanks to our sales guy Todd!!

My experience with Jim Butler Chevrolet was absolutely perfect. I have dealt with Jim Butler several times as also my family. Our salesman Troy is amazing. Very kind, informative and helpful in all areas. Knowing Troy and Tim so well and helping my niece Alisha Dibley with all of the Making Strides for Breast Cancer events I feel as though I am part of the Jim Butler family. FABULOUS DEALERSHIP!

buying our truck was a great experience. .. the staff was very helpful and friendly...

We purchased a new Chevy Malibu Hybrid from Jim Butler and 4 months later it was involved in an accident and they totaled the car. So I called my Salesman Dylan told him what had happened and they got me a new car and had it ready for me when I was ready to purchase. Always a pleasure to work with.

I had a fantastic experience buying my car yesterday with Brian Steinlage. He was extremely helpful finding me a car within a decent price range with all the bells and whistles I wanted. I will definitely be recommending Brian and the dealership in general. Thanks so much, I absolutely love my car!!

Excellent service and people! Will always take my Chevy vehicles here for maintenance.

Scott Johnson and Tim Rhame were excellent. They answered all of my questions, were not pressuring and they were very efficient as we worked through looking at the vehicles. I would definitely recommend them both to family and friends.

Ardi and the finance lady were great to work with and so far my wife and I love our 2019 silverado.
Thank you

Fast service - clean facility - worth the drive from north county

The original plan on buying a new truck did not work out. Brett took his time to find me a truck that fit budget. At the end of the deal I have a truck that I'm very pleased with. The truck was not quite ready it was still in the shop being look getting it 172 point inspection he was able to get it push threw and get the truck detailed and ready for me the next. I was very please with customer service on all levels Brian Steele in the financial office was a big help he went above and beyond to get me a price that work for me.

I believe my transmission was under warranty and GMC was saying it wasn't I believe it was ended up having to turn my car back in cuz I can't afford to have it fixed while going through bankruptcy

Amazing customer service which you rarely get a dealership everybody try to sale you a car any car but they worked with me and made sure I got the car I wanted if you decide to go to Jim Butler talk to Ed Kirk he s phenomenal

This is the second vehicle with Butler and we've had great experiences.

Horrible Customer Service!!! If zero stars were possible, they would have earned it. Told me they would call me right back, and had me waiting for nearly two hours. The finance guy was rude and acted like he was doing me a favor just by talking to me. The secretary was smug and horrible, not friendly at all.

We are from out of state and were here for a doctors appointment at Barnes Jewish Hospital. We had a tire that was loosing air. We came in Friday evening around 5:45. Scott was my "maintenance advisor" . They got right on it to look at at it. About an hour later he came in and asked " Is there a reason why you have the doughnut on?". I told him that there was a leak on the tire and it was flat so I put the spare on. He then told me they could not find a leak and it was holding air. I told him that we had taken it to Walmart and they found the leak on the outer sidewall. He said they would keep looking. An hour later he said they could not find anything. I told him that if it was flat in the morning I would be back. So we left and came back to our hotel. I got up early Saturday morning to check and sure enough it was flat and i was there at 7:30 that morning. Again they got right back on it. 45 minutes later Scott came back and told me they found leak and I would need a new tire. He showed me the hole. When I told him I wanted to talk to a manager he got really he got really defensive saying it was really hard to find. He told me it would be $189.00 for the tire. I was already upset that I had to come back and now he wanted me to pay for a new tire. I had no choice so I told him to do it. They get done now its $204.00. Oh there is a $20 for mount and balance. I was not happy at all with the whole thing. The one bright light out of whole experience was the cashier girl Lindy. She was very kind and gave my two young children teddy bears. I hope I or anyone else does not have this kind of experience again.

The team at Jim Butler is one of the best I've seen! They work well with the clients and each other to get you the best deal possible. I'd definitely use them again and I highly recommend them!

I went in to this dealership knowing what I wanted. My rep Chris as he did not push me to get anything else. There was no pressure. When it was time for me to close the deal Bob was great. I received hospitality as if I were family. This is my 2nd car buying experience from JB & I will be a forever customer.

Parts department is absolutely the greatest,parts manager Andrew was very helpful,will do business here again