David Hardy Review of Jim Butler Chevrolet
We are from out of state and were here for a docto...
We are from out of state and were here for a doctors appointment at Barnes Jewish Hospital. We had a tire that was loosing air. We came in Friday evening around 5:45. Scott was my "maintenance advisor" . They got right on it to look at at it. About an hour later he came in and asked " Is there a reason why you have the doughnut on?". I told him that there was a leak on the tire and it was flat so I put the spare on. He then told me they could not find a leak and it was holding air. I told him that we had taken it to Walmart and they found the leak on the outer sidewall. He said they would keep looking. An hour later he said they could not find anything. I told him that if it was flat in the morning I would be back. So we left and came back to our hotel. I got up early Saturday morning to check and sure enough it was flat and i was there at 7:30 that morning. Again they got right back on it. 45 minutes later Scott came back and told me they found leak and I would need a new tire. He showed me the hole. When I told him I wanted to talk to a manager he got really he got really defensive saying it was really hard to find. He told me it would be $189.00 for the tire. I was already upset that I had to come back and now he wanted me to pay for a new tire. I had no choice so I told him to do it. They get done now its $204.00. Oh there is a $20 for mount and balance. I was not happy at all with the whole thing. The one bright light out of whole experience was the cashier girl Lindy. She was very kind and gave my two young children teddy bears. I hope I or anyone else does not have this kind of experience again.
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