I have Purchased a Silverado and Traverse in the p...

I have Purchased a Silverado and Traverse in the past two years. Very nice facility, friendly personnel, competitive prices, however, ran extremely poorly. Closing on a vehicle is extremely time consuming. Service department is deplorable and consumes most of your day. They never honor appointment times so don t bother making one. Basic services like oil changes take 3 hours. The service area is inefficient and needs to be completely overhauled. This frustration will likely result in my family going elsewhere for our automobiles.