Jim Butler Chevrolet Reviews

The worst experience ever didn't even try to listen to me and what I wanted they try to talk me into what they wanted to sell me and when I said I will go to another dealer he said go ahead I would never buy anything from them and strongly urge you to run go to Johnny Londoff much friendlier and better priced

5 star salesman, 5 star sales manager, 5 star finance department! Our salesman Brian Andrews was outstanding! I have been to a few different dealerships over the past couple months and dreaded going to another after what we went through at a well-known Dodge dealership on Lindbergh in SoCo....it was absolutely awful! Brian works 100% on behalf of the buyer. He answers his phone and text messages and returns phone calls - was I in the twilight zone? No, I had finally found a salesman who cares about his customers and sincerely felt happy when we were happy. He's anything but the average yes-man salesman and we never felt lied to, deceived, cheated or anything but his top priority. Thanks Brian! You have made two lifetime and loyal customers! :)

It was a pleasant insightful and helpful experience.

Went above and beyond. Alex helped me get into what I wanted . And made it so easy.

Chris S. is Very Professional and they doesn't screw around!!!!

Fuzz was great to work with and we think we got a fair deal. 5/5 would recommend.

First class customer experience, I would recommend anyone looking to purchase a vehicle to make Jim Butler their first and only option.

Best place for your next new car. Ask for Chris Saettele! He's very helpful and honest!

Jim Butler definitely puts your interest first!!! The salesman that helped me, Tony Palmer was very patient and professional. If looking to buy a new or used car in the St. Louis area, Jim Butler is the way to go!!!

The sales people are very respectful and knowledgeable. This is the second car I have bought here and I will keep coming back. No hard sell tactics.

A simple oil change was needed, I had a coupon from JB for the works for 49.99. Made the appointment and all was completed in an hour. Wait room was clean and coffee was hot all good. Thanks Mike

Husband picked up his new truck today. Salesman Brian Andrews was GREAT. We could not have asked for a better experience.

When I pulled up for my oil change, the staff was very polite, helpful and pointed me in the right direction (waiting area). While I waited I was shocked at how clean the waiting area was, they offered donuts (which sucked for me as I am dieting), coffee and bottled water - NOBODY does that! The time it took was really no time at all! I absolutely love JIM BUTLER and I am so happy that my sister introduced me to this dealership - I WILL NEVER SHOP ANYWHERE ELSE!

Purchasing a car with Tyler was a great experience. He made me feel welcomed and at ease. The finance manager, Justin also was easy to work with. He was also funny and made me feel better about the large purchase. He made me laugh to no end. Morgan was extremely good about giving me a tour of my new Camaro! Overall experience was EXCELLENT!!!! I would gladly recommend Jim Butler Chevrolet to my family and friends!

I bought my first new car at Jim Butler Chevrolet. It was a fantastic experience. The salesman I worked with Todd Knickman got me an amazing deal on a new spark and was very kind. Even with having no credit they got me approved. I would definitely recommend any of my friends who are looking for a new car to go to Jim Butler Chevrolet.

Great service, great prices, huge selection and no hassle!!

First time financing a car! Eric Ruchala made it easy!

Amazing job done by this dealership. They worked hard all weekend to get me in a great vehicle. Honestly, I will be returning, as I suspect the rest of my family and friends will be. I felt very welcome into the dealership, and into the chevy family. Thank you guys.

The salesman did not go over the car's accessories (or lack of them). He seemed intent on selling me the first car he showed me. I was promised a rebate by the finance dept and nearly 2 months later, I'm still waiting. I've made numerous phone calls and get promises but no action. I will NOT be buying another car from them and am telling all my friends to stay away also.

Friendly, informative, Bill in the service department even gave me a poster that i was admiring off the wall in his office! Insisted that I have it! Now that's something not every place you do business does! Thanks Bill!

We Will See Just Dropped Pick Up to Find Out Why Battery Goes Dead On My Chevrolet Colorado
Since I Have to Put a Rating but Really Do Not Know Yet I Will Give One Star

Very friendly staff and great deals. This is my second car from here and hopefully more.

It was quick and everybody was very nice-- couldn't have asked for more- They took my car right away and did a full service -- everything went well

Brian Stienlage was great! The whole experience was smooth, he made sure i got the best deal, and left with my car feeling confident in my purchase!

The greatest service and friendliest staff!!! If I could give it 10 stars, I would.

A friend of mine recommended Jim Butler for service a few years ago. He had purchased a vehicle from them, and they used to be pretty quick on oil changes and normal service/warranty work. Recently, their shop has been so busy that oil changes are typically taking two hours or more. We have both had this same experience and plan to change service centers for this reason.

The larger issue I have is when I wanted to pursue two warranty claims on my truck that I purchased at Laura GMC. The first warranty claim was an interior door panel that they replaced with no issue. The second issue was heavy peeling of my steering wheel. The service manager looked at the steering wheel stating it was "normal wear and tear". I don't feel that a leather steering wheel peeling on a 2018 truck with 33,XXX Miles to be normal wear and tear(steering wheels should last a while). If the truck were 10 years old with 150-200K.....I would be more understanding. The shop manager advised me to contact GMC customer care directly.

Now the rest of the story. Instead of contacting customer care, I first spoke with Laura GMC where I bout the vehicle. Sent the service manager photos, received response in 24 hours that it was approved, and scheduled the appointment with no issues. Would have been much nicer to get it all done at one stop and save some driving and wait time.

Overall, I have no issues with the quality of their work. My only complaints are excessive wait time, and a lack of effort in my warranty issue.

I had a great experience at Jim Butler Chevrolet when purchasing my 2016 Chevy Equinox. The staff was very knowledgeable and friendly.

Great experience, extremely friendly and helpful staff. Will continue to purchase cars from this dealer in the future.

Great place to buy car but the service department is a mess

Looking to buy a car? Check out Jim Butler Chevrolet in Fenton MO. Want a pleasant, stress free experience in finding a car and working through the details check out salesman Mike Gray.

Our Salesman, Brian Steinlage, made our car buying experience the easiest and most pleasant we've ever had! Told him what I was looking for and he had a vehicle ready and waiting to test drive. It had everything I wanted on it and was a great deal

The best sales and finance team. Thanks Brandon and Bill

This was the best car buying experience my husband and I ever had! Fuzz was so easy to work with! Brian in financing explained everything perfectly without wasting our time! highly recommend Jim Butler Chevrolet!

On Dec-18th 2017 I went back up to Jim Butler Chevy with Elizabeth to purchase the Midnight Edition Z71 Silverado. Our sales Associate Casey Burns, he was an amazing Sales Associate. He was very patient and very informative, and knowledgeable about the whole operations of the truck from beginning to end. If he didn't have the answer he was willing to go find out. Casey was honest and trustworthy. Casey is a very friendly person that you kind of get drawn into because of his humbleness and his character. There are plenty of competition in this auto industry. And for Jim Butler to stay on top and be awarded so many awards, it takes the effort of employees like Casey Burns to do just that for Jim Butler. Jim Butler by its self would never be successful without the outstanding and dedicated work done by such employees like Casey Burns. There is a very high turn over rate in the auto industry , and auto industry should always do their very best to keep their very finest and always acknowledge them for their performances. If once in awhile the upper management within Jim Butler would just personally shake that salesman's hand and just say thank you that alone would be a great step forward. I didn't buy a truck that day from Jim Butler, I bought a truck that day because of Casey Burns and few other members of the staff that represented Jim Butler. So Thank you Casey Burns keep up the great work.

For the Service Dept.
I really enjoy the customer service from the service dept. The entire staff are always so very friendly and outgoing. They are always ready to help and assist me with any concerns I may have about my trucks. So two thumbs up to the entire staff. Again Jim Butler should be proud to have these employees that have made Jim Butler one of the leading Chevy dealers in the Mid-West.

To Tim Raines,
Thank you for keeping your end of the bargain for keeping your word that you would help Elizabeth and me to get into another truck that would better suite my budget. Because of you and Casey and Mike the finance guy I have given my business to Jim Butler twice since June of this year. So thank you for your patience and for all of your hard effort for working with us. You guys are truly the power house that keeps Jim Butler's name on top of the other leading Chevy dealers. Thank you

Wonderful experience at Jim Butler!! John Zensen went above and beyond!! So helpful and made sure I was completely satisfied!! Will definitely return!! Thanks again John!!

Your dealership needs to be better with communication. We got our trunk serviced at a Chevy dealership closer to our home and they were the ones to let us know we have free oil changes. We didn't get a free tank of gas or any oil changes with our purchase. When we bring in our vehicle, we were over by 39 miles. Manager let us know that our oil changes expired even though we had no clue they even existed. Sure, we got service emails but none of them stated they were complimentary or else we would have saved money and brought our vehicle in during the almost two years we owned our vehicle. Manager was very rude when I spoke to him saying "we don't have access to Dobbs' information"...well clearly wouldn't think Chevy would. Brian Andrews was a great salesman and very kind, but the service department was piss poor and cold.

My salesman, Robert Mason was very helpful and knowledgeable on the truck options. I'm very pleased with the service Robert provided.
This was my second purchase from Jim Butler Chevy. I will definitely shop there again!!

Awesome salesman, very easy to work with. Will keep doing business here. Thank you, John! John was amazing! My whole experience at Jim Butler meant my expectations of buying my first new car. John and the rest of the team we re great at doing everything they needed to do to get me in my new car. I will definitely be bringing my business back here and be telling all my friends.. Very comfortable and easy. They were all very friendly and helped me get my new 2019 Chevy Cruze.

Mad about my purchase experience. Too much to write..arrrghhhh!

I really enjoyed dealing with Jim Butler and all of their employees. Blake Snow was my salesman. He went above and beyond and helping me make a deal. Patrick Piper the sales manager also did a very good job. Never once did I feel pressured or like I was being sold. I feel like I got the best deal possible and would recommend anyone to go to Jim Butler. Also I have dealt with their service department several times and they are as good as gold. I mean where else can you get free donuts. LOL

I want to say thank you to Danny Carr & Luke for going above and beyond for me. I was in a sticky situation and these two did everything they could for me to help me into a new car. I appreciate everything you did for me and I will be back and send friends your way. You guys are awesome!! Thank you again.

On 11/25/2016 was the best experience I have had with a dealership! I didn't receive a survey on my experience from GM, so I would like you all to know! The staff was very nice and polite! Everything was explained to me in detail! I'm very satisfied with my experience at Jim Butler Chevrolet and my new cruze! I have and would recommend anyone! Thank you all so much!
Sincerely, Justin Bennett

Scott Johnson went above & beyond to make sure I was happy with the vehicle I was leaving in!!

My husband and I came into Jim Butler not really sure what we were wanting. Donnie helped us find something we liked and worked with the finance dept to get us approved and in our new(to us) car!

From time we pulled in till we left with the new truck we were handled with kit gloves. Tony made this buying experience a treat. When I get the chance I'll be more than happy togive referral.

My wife Paula bought a Chevy Captiva from Sales Associate Joe Anatra in late January. My wife was very happy with Joe's laid back approach letting her drive an Equinox, another compatable SUV before she finally decided a Chevy Captiva was the right fit for her driving needs. She test drove the vehicle on a Saturday left her Elantra with Joe so it could be appraised for trade in value and drove it untikl Wedneday when we officially purchased the vehicle. Joe was the reason my wife bought her Captiva from Jim Butler. Joe was awesome!

Courteous, and took exactly the time they said it would. 90 minutes for oil change and tire rotation.

My glove box was in disarray when the car was returned to me. There was a tear in the center arm rest that was not there when I deliver and my vehicle to Jim Butler. I had to return a second day because technician did not reset tire inflation system after tires were rotated. Other than that employees were very professional and courteous.

Good service Most dealers don t look twice at a 22 year old looking to buy and actually got honest and quick answers will definitely be back here!

I bought a truck there in 2018 and spoke with the salesmen about buying a car there recently. Their best deal included a $240 charge for nitrogen. He said they include that on all cars now. What a complete scam. I am sure the owners have more money than 99.9% of us will ever have and it's not enough. They want bilk us for a little more. Needless to say, I didn't buy based on principle alone.

From the girl on the. Phone to the salesman. Matt to Eric in the fincining. It was a awesome experience

Horrible. This place is pushy, and do thier best to sell vehicles with accident history for over retail prices.

The dealership is very comfortable and wait time was minimal. Robert Mason was incredible. I had an unusual trade in scenario that he was able to simplify and the whole transaction was completed in under 45 minutes from test drive to walking out the door with the key to the car.

Purchased a used vehicle here and was pleased with the deal. I guess I got a decent deal on the price and my trade in, good enough for me to buy. Salesman was nice, knowledgable and not pushy.
Got into the finance manager timely and the process was quick and very little pressure.
Jim Butler has a great selection of new and used vehicles. All in all I was satisfied and would purchase here again if they had the vehicle I wanted.

Absolutely loved the customer service here! First time at a dealership and I could not be any more thankful for how patient, wonderful, outstanding, not pushy, and way beyond helpful with me and thankful for the best first time experience in a dealership! Thank you to Fuz, Brian, Tyler and Tj for the great experience here. Would highly recommend to everyone and will be going back for every car buy I make!

I had the best experience with Brian Steinlage First time getting a brand new car if he made it so easy he explained everything to me he is the best thank you again I love the new car.

I recently traded my 2013 Chevy Cruze in for a 2015 Chevy Cruze LT1 with the RS package and I couldn't be happier with my decision!! This is the 2nd car I have purchased from Jim Butler Chevrolet and I would honestly recommend anyone I know to do the same! The friendly and accommodating staff makes the stresses of buying a car that much easier!!

Received wonderful service at Jim Butler. Tim and Dan went above and beyond to make this nothing short of the best car buying experience. They took their time to walk around the lot with us, answered every single question we asked, and were never impatient. They helped us compare the specs on a variety of vehicles, offered opinions, but were never pushy. Financing was easy too. I was not looking forward to buying a car, but they made the process simple and stress free. They were definitely wroth the drive from KC! We have recommended them to numerous friends and will continue to do so!

Brian ries was excellent in helping me find the right vehicle. The whole Jim Butler staff was very friendly and informative. I will recommend many people to Jim Butler Chevrolet.

Thanks Mike Gray for getting me into my new 2019 Cruze

Why did I schedule a service appointment when they won t even look at your car till 4 days later? I won t recommend this place at all.

Tony P. Was a pleasure to deal with! He was very kind and patient with us as we tried to make the right choice for our family! Everyone we came in contact with was ready to help us and did an amazing job. Thank you all!!! Jim Butler gets my seal of approval and I will be back when I need to make another purchase! But can you tone down the paperwork?

Todd Knickman was a great salesman, he was very laid back and easy going. He made the buying experience more enjoyable than with the average salesperson. I've been pressured into looking at certain vehicles and price ranges with other salespeople, but Todd showed me the vehicles I wanted to see and helped me into the vehicle I wanted. Please ask for him if you're looking for a new or certified pre-owned vehicle and tell him I referred you.

Best car buying experience every time I come to Jim butler chevy Dylan is very knowledgeable salesmen would def recommend him

I really like the no pressure sales approach. And that fact that everything is right there in front of you. I have already recommended your dealership to people!

I purchased my vehicle at another dealer and was not impressed with their service department. When it came time for my first oil change, I went to Jim Butler. It was the fastest oil change I have received. All of the staff that I encountered were very professional and kind.

Service department needs help. Scheduled an appointment only to be told I'd have a long wait because they are 1 1/2 days behind in work. So why schedule? Poor customer service.

One of the best service appointments we have had The service was friendly and very quick we got there early as we had an appointment to get to and the service department got done really fast and allowed us extra time to get to our appointment just wished we had more discounted visits for oil changes They use to give us a book and they stopped

Very professional, on time for service, shuttle service and referrals for dent repair

It was a great experience, easy and hassle free, and danny was very helpful

My wife and I had a very enjoyable experience during our recent visit and new truck purchase. We were met by Brett Estes and he took exceptional care of us throughout the purchasing process. We highly recommend Brett to anyone looking for a new or used vehicle.

I really liked Jen Vawter. She was thorough and knowledgeable, upbeat and friendly and not a pushy salesperson. I never felt like I was being sold, only that she wanted to help. Perfect for us!

My dad and I both bought new vehicles from Jim Butler Chevrolet. They have always been great with customer service and making sure you are satisfied with your vehicle and their service. Joe Anatra sold new vehicles to both my dad and myself and I highly recommend requesting him as your salesrep. He goes above and beyond to help you out!

Very enjoyable experience, our salesman Chris did a fantastic job. Stacey in finance and Theresa in internet sales also made the purchase quick, easy and painless. Great group to work with.

We had the best salesman there. Very friendly. Made sure we left happy with exactly what we wanted

I have purchased my last three vehicles from Jim Butler. Their service department and sales staff have always treated me very good. The service department is always very helpful and polite.

Give john a huge raise. Great service great experience

Jim Butler is the only place to go when your looking to purchase a car! The friendly and inviting staff treat you like family while assisting you in your search for a new/new to you car. This is our second time in the last year being assisted by Eric Ruchala, one of Jim Butler Chevrolet's best. 9 Months ago Eric Ruchala helped us upgrade into a newer car with more options than our old one. A few weeks ago our amazing car was totaled after being rear ended. We reached out to Eric and let him know the situation and also told him what we are looking for, Eric responded almost immediately and we met with him the next day. We test drove a few SUV's and found the one we fell in love with! Eric and his team at Jim Butler are caring, knowledgeable, and they go the extra mile to make your dreams come true! Thank you guys so much!!!

Big thank you to Tim and Chris for helping me get into a brand new Camaro. They made the process so easy and helped me tremendously, even after I purchased the car.

Got me in quick when I arrived. Kept me updated and only took like 2.5 hours.

I simply stopped in to look at the price of a Mustang they were selling

Doug was attentive, answered my calls quickly, and kept me very informed. Thanks for your help!

Since buying my car in July the Jim Butler team has gone above and beyond to take care of anything I need. When asked about getting a spray in truck liner they told me that they could set the appointment up for me! They also are getting my windows tented for me. It makes it a whole lot easier to have them take care of it, instead if me trying to find time to call around myself. Big thanks to Mike Marshal and the Jim Butler team for going above and beyond the call of duty!

II filled out an online App Monday evening on Tuesday morning I got a call from Tyler I was at work, so I text him back. After a few questions he and he said well would you like to come get your car today? I was very nervous because my credit is not all that. He kept telling me to calm down he would not have had me up there if I was not approved. About 45 minutes later I was driving home in my new 2018 Chevy Trax. Tyler you and Chris really helped me out and took your time explaining how to work the car and the financing part of it all. I just want to say thank you soooooooooo much and give a big shout out to Tyler Forbus and Chris Brinley for all you help and support. If you are in the market for a new car call Tyler at Jim Butler. Thanks again Tyler Forbus you are AWSOME.

Honest. Friendly. No pressure to buy. Best prices in town. Could not be more happy with the complete experience. No wonder they sell over twice as many cars per month than any dealer in Missouri and Illinois. Keep up the good work. See you next year!