Jim Butler Chevrolet Reviews

I highly recommend this dealership. They helped me when nobody else would. Troy Hardin is the best!

My experience was great with Jim Butler Chevrolet. Fuzz was awesome and no hassles and got us in our Beautiful car the same day!!!!

Was not happy with the way i was treated by the initial person in service dept.will give them another shot at my business only because of my salesperson who is a great guy Brian Andrews

Robert is helpful pays attention to each detail and listens to your needs. Isn t pushy. Did his absolute best to find the right car at the right price. Highly recommend! He s my go to for future purchases! Thanks Robert!

Matt Dawson was THE BEST !!!! He was very knowledgeable and took care of me to the fullest !!! Couldn t of asked for a better experience!!!

Large selection. Friendly and helpful staff. Easy access to information via website. For a straightforward experience, I recommend Jerry Handlang.

Jim Butler Chevrolet is amazing! Everyone is so nice!

Brian was really great and knowledgeable. I spent only an hour in the dealership and even with a few credit issues, I drove away in a 2020. I am very satisfied with my new vehicle. Jim Butter really lives up to their mission. I will recommend this dealership to family and friends. Brian, you were awesome.

Brian Ries was a true professional. He made my experience stress-free with his good nature and warm personality. I will definitely recommend him, and his team!

Just bought my second vehicle from Jim Butler! Had a great experience with Casey Burns, and big shout-out to John who took care of me the day my Traverse was delivered! I'd recommend either one of these sales guys!

Kim hausmann made all the difference extremely pleasant to work with

From the first time I called in regards to a new Silverado, through the purchase of the vehicle, working with Matt Vallee has been a pleasure. He demonstrated a thorough knowledge of the vehicle and buying process, and he did everything possible to make the purchase of my new vehicle as streamlined as possible, including lining up transportation from the airport to the dealership for me. Matt is a very professional and personable salesperson, and bottom line, I would highly recommend Matt to anybody looking to purchase a vehicle. Thank you, -Aaron Nimmer

This place was awesome. I TOOK my grandaughter here her first time buying a car and everyone from my first phone call was absolutely awesome, I will go back here when time to trade or buy a new car and I highly recommend this place to anyone looking to buy a vehicle. Thank you so much and God Bless You All for helping make this an awesome exsperince for my grandaughter!

Thanks guys - everyone was great and accommodating to our very hectic schedule and request for urgency. Very pleased

Brian Ries was great to work with and made the buying process very easy with no hassle. Great dealership!

Horrible..... 2/2 experiences horrible.... they will say whatever they need to say just to sell.....there is no customer service.... jus$$$$

We bought a Malibu for our teenager at Jim Butler Chevrolet in Fenton. The Sales guys were honest and really took the time we needed to decide on our purchase. They explained the car's safety rating, which was a huge factor in deciding which car we purchased for a teenage boy. We have taken the car in for service and they were wonderful in the service department, too. After his first "fender bender", we took it back into them and they took great care of us.

THANK YOU JIM BUTLER AND YOUR ENTIRE STAFF!

Robert is a very kind and understanding salesperson who will take the time to listen to your needs and help find the best fit for you! His easygoing demeanor makes him a pleasure to work with. I would recommend anyone looking for their next vehicle purchase to give him a shot, as you certainly will not feel the need to shop around. He will make it easy for you! Thanks Robert J for being you!

I met with Brett on getting a New 2018 Chevy Malibu, and he did his best to make sure i got a good price on it.

Had to take my 2018 Malibu in because I was getting a error message in the driver information center of my dashboard saying "shift to park" even though the car was off and in park. Thankfully it was under warranty and Jim Butler was able to fix and suggest I get an alignment done as well.

05-21-2020-this is the second time I've gotten a car Brett, this time i upgraded from a 2018 Malibu LS(trade in) to a 2020 Malibu LT the car is great and i couldn't be happier. And thanks to brett i was able to get it I did have to do a little extra to get the payments down as i figured that would the case with a new car, Brett was able to find exactly what i want and i didn't overly pressured to do things as he definitely helped work with me. I would recommend anyone to come see him if they're in the market at all(and no im not getting thing extra to write this review). I told Brett that i was looking to upgrade to a new year model Malibu if i could and he made sure that i felt comfortable with it and made sure that i got what i wanted. the overall fiance experience was good, just had to do a little bit of negotiation to get the payments to where I like them but overall it wasa good experience i didn't feel like they were being mean or anything with. This is also the second time I've done business with Jim Butler and both times

7-8-2020 Guess I've been having bad luck with getting screws in my new 2020 Malibu tires. But thankfully jim butler was able to patch it both times and got me back on the road in no time.

Purchased a 2020 Equinox recently and couldn t be any happier. Great customer service all around but definitely appreciate TJ and all is help. I would recommend them to anyone I know.

Excellent place to purchase a new vehicle. Brett Estes is a great salesman. He went above and beyond to make my purchase comfortable and fast.

This dealership exceeds-If you are going to buy a vehicle this is a dealership that is efficient, with comprehensive service. We took another vehicle for repairs they have a wonderful waiting room, coffee, charging ports-service personnel kept me updated as to progress.

A good deal on a nice car and a hassle-free buying experience.

I had an amazing experience at Jim Butler, the staff was courteous, knowledagable and was able to close the deal quickly. Our salesman John Zensen was able to get us the most money for our trade-in and lowest price on the purchase of our new equinox than we could find at any other dealer in the area. Thanks Jim Butler!

I have been buying cars from Dale for at least 10 years it's always been a pleasure. Easy to deal with.

We have bought 3 cars from Jim Butler and is has been nothing but amazing! We always deal with Casey and he is wonderful at his job. We also have dealt with Mike who is the service manger. He took the time out of his busy day to help us with an issue with our car. I will never buy a car from any other dealership! These guys here are great at what they do!

1st Class Service every-time I m there ,,, Thanks guys !!!!!

Tyler Sparks was great! Listened to what I wanted and really put the effort in to help me. Justin from finance was great as well, answered all my questions in depth and got me the best interest rate he could find. Thanks guys!!

This was my first NEW truck buying experience, it went effortlessly and amazingly fast from (2) test drives to out the door with my new truck in only 2 1/2 hours. No pressure sales from my Salesman Gary, I couldn't ask for a better experience! I'll definitely be back for sure.

Matt Vallee and Tim Rhame were excellent to work with and provided a hassle free experience!

There was some spots on the car that had the paint messed up. It was from the factory so they fixed it for us. We were very pleased with it when we got it back.

We had a great salesman and it did not take all day to buy a car. Very happy with my purchase. I am also a repeat buyer, but they owe me money back and I can t get it. Been waiting since June 11th.

I strongly encourage everyone to visit Jim Butler Chevrolet! My experience there was great! Everyone was courteous and the process buying my new 2017 Traverse with Chris Saettele was fast and easy! Thanks so much!

My credit was less then perfect and had tried three other dealership and got turned down, Jim Butler was able to get me in a good new reliable car without any problems. My salesperson Kurt was awesome! And I highly recommend him to anyone. Thank you Kurt and Jim butler

Chris did a great job of helping me purchase my first car, a Chevy Cruze. He was helpful and answered any/all of my questions. I would definitely recommend coming to him for all of your car purchases. Thanks Chris and Jim Butler Chevrolet!

Great place..wonderful people...very helpful and kind. Will always have my business!

David was very friendly and incredibly helpful. He even offered to help me with some of the technology in my new car. The cashier was also very pleasant.

Absolutely love this place!!! I had went in originally to get a recall fixed on my car at the time I had a 2012 Chevy Cruze that I had gotten from insta credit Automart in Arnold. I had only had this car for about 2 months, while only having this car for such a short time I had issues with the car, it got so bad that when driving I kept looking down at the temperature gauge. So while I was at Jim butler and they were fixing the recall on my vehicle I decided to see if there was a way to get out of that car and into something much better, that was when I met my awesome car salesman Todd Knickman! Let me just say that this guy is amazing, he was totally understanding and wanted to help me get out of my old car that I was basically scared to drive and into a brand new 2017 Chevy Cruze. After having such a bad experience at insta credit, he turned the experience I had with him into an awesome one! I got into the fresh start program that they have there, and was able to get a brand new car! I absolutely without a doubt love my new car and would recommend Todd and all of Jim Butler Chevrolet to anyone! Thank you thank you thank you for making this car buying experience one I won t forget and I ll definitely be coming back to Jim Butler for any future cars I may wanna get. Thank you Todd for being so awesome and Eric the finance manager for making this easy! You guys are amazing and I really appreciate y all taking your time to help me!!

Great place to buy a new car clean .neat .helpful staff

Jim Butler was great to deal with. We got an amazing deal!!!

This is the second car Troy has sold me and both experiences has been amazing!!! He does not pressure and makes you feel you and your needs are his priority!!! Highly recommend. I will always use Jim Butler

I've only had a working relationship with them for about two months now but so far I have to say I am impressed.

Sales: Originally I was not even looking to buy. I was bored on a Friday night and went to look at used cars. Tony Palmer was the used car salesman at the time. Tony is downright outstanding. It's been said that any good sales guy can sell you a car when you are shopping. A great salesman like Tony can do so much more. He took the time to understand what I was looking for and found the best options to fit my needs and budget. He had my needs as the #1 priority and that says a lot. After working the numbers on a used car Tony and finance came back to me and explained to me that it was actually better to go with a new car because the incentives at the time actually made for a much better deal. Again; any sales guy could have dumped me into a used car and sent me on my way but Tony worked very hard to make sure I had the best deal for my money. My car ended up being a dealer trade from another dealership... and at the last second that other dealer backed out of the trade. Tony, finance, and the sales manager all worked very hard to find me another car. In fact, they actually found me a better car than the one I originally selected! Pricing and options were clearly presented to me without any pressure, sales jargon, or "foursquare" tactics. I was very impressed with my experience.

Finance: The finance manager Keith played a key part in helping me choose a new over used car. He not only told me it was a better deal but explained to me why. He presented me with all options for my contract selling me the things I needed and didn't try to pressure me into buying things I didn't want. I recommend the wheel and tire package as well as gap insurance. I had a slight hiccup with my paperwork when doing the deal. Nothing major and Mike Zarlingo the finance director personally made this right and did so quickly.

Rental: The rental team is was quick to get me in a loaner for my service appointments making sure all my needs were met.

Parts: I've only worked with the parts team to look up upgrades for my car but they were very helpful.

Body Shop: I had a minor touch up that needed to be done to the door of my car. Excellent work.

Service: I've worked with both the service advisor Kevin Kenefick and the manager Mike Simms. I'm very pleased with the service department. From the moment you pull on the lot the service intake staff is very quick to get you checked in and the ladies working the service reception area are very nice. I brought my car in for a rattle that it was making. As anyone knows these can be a nightmare to diagnose. At first we couldn't find it. Honestly there wasn't much service could do if we couldn't locate it. However, after taking the car home and the weather getting colder I was able to narrow it down to a general area. That's where Mike and his team come in. Mike personally came out to look at the car and brought several people out to take a look at what this could potentially be. They spent a great deal of time and effort to fix this problem. They also did one thing that I truly respect. They listened to and valued my input. We worked together to fix the problem which is something you don't always get. Joe the service technician for my car did top notch work getting my rattle isolated and solved. Before the rattle was fixed I was starting to hate my car. Thanks to Mike and his team I am as excited today as I was the day I bought it.

I look forward to a future with the Jim Butler team.

Have purchased several vehicles from this dealership and went really smooth!

I had a wonderful experience buying my new car. Brian made it so easy and smooth starting with my test drive, to my trade in, then to finance. They went above and beyond. I couldn't be happier!

Great staff TJ Watkins was great got me in a new car and a good payment on it

i had to figure out what happened to my vehicle after i had my tires fixed because someone else was allowed to pick my car up without my permission

I bought my car from Jim Butler in October. They worked with me and stuck to their word. Then I went in for an oil change last week, and they were awesome again. They even gave me a free car wash. If you're looking for a car, definitely check them out.

Awesome as usual! This is my 3rd new car from Jim Butler and the whole process was so easy and Tyler is a very good salesman! Highly recommended to all my friends and family!

Bought a used truck from them 3 months ago and after a terrible sales experience I'm still dealing with the service department in getting something fixed that was part of the sales agreement. The truck has been there 4 diff times, they actually have it now and for the last week, when they told me it would take one day. On a good note the finance guy was great as he actually made the sale, everyone else I've encountered has been completely unprofessional.

We were very pleased with everyone who helped us. John was very knowledgeable, gave us all the options we asked for and made the buying experience very enjoyable. We are very pleased with both vehicles purchased.

I had a wonderful experience at Jim Butler! Todd Knickman found me exactly what I was looking for and made the process painless. I also appreciated the finance department. The whole deal was seamless and positive!

Great service
Great service advisor
So thankful for all you guys do
Very understanding and always going the extra mile for the customer to make the experience so good

Scott Johnson is the glue holding Jim Butler Chevy together! If you need a car buy it from him. He ll see the deal through to the end (even a year later.)

We have gotten our last 3 vehicles through Jim Butler. Always satisfied, love our new 2018 Equinox. We always receive great service, from the purchase all the way thru to the service department

Needed a lower milage pickup in a hurry,but with at least a few of the options I like. I got on your Web site and found exactly what I was looking for! The truck had just come in! I dealt with "Fuzz", I thought he did everything he could to provide me with an enjoyable buying experience, and a fair deal. This is the 3rd vehicle I have purchased at Gravois bluffs Jim Butler dealership, And will continue to do so with my vehicle needs in the future.

Fantastic for electric vehicle owners. There is a chargepoint DC fast charger that has combo and Chad MO

I just purchased my First New Car, I was amazed with John Zensen ! Above and beyond the best experience I ever had. He still checks on me to make sure I'm not having any problems and always available to answer my questions...its Awesome to feel like its not just a transaction. The best part is I got to buy a new car from a really cool person not a salesman. He got me great deal of money in rebates, among so many other things I could tell you my trade in broke down in the parking lot and he went out and fixed it its unbelievable!!! Jim Butler family for life......

Had my 2018 Silverado High Country in for its first oil change and also noticed both of the tires on passenger side of the truck were starting to pull apart at the seam near the rims. Pointed it out to my service advisor (Mike), who immediately suggested that could be problematic and shouldn't be driven on much further. Long story short, he was able to get 2 matching tires ordered overnight and had them installed to replace the defective ones, along with performing oil change, etc so I didn't have to make a separate trip back to the dealership to deal with the tires situation. Within 15 minutes of my arrival, Mike had everything lined up to be taken care of and had me in a loaner vehicle so I could leave my truck overnight. Made entire process very painless and smooth.

My fiance and I hust purchased a vehicle from here. Zach Knott and all the other staff were very friendly and were able to get us into a new vehicle. We will definitely recommend them to our family and friends. Thank you again for everything you all did for us!

I wish I would have. Known about this place for my last 3 cars. I'm very happy with my new Silverado and the financing. Thank you Jim Butler Chevrolet.

I recently purchased a 2017 Chevy Cruze from Jim Butler Chevrolet in Fenton. Todd was my salesman. He was the best!! He made everything so easy for me. I never had a new car before and he assured me that I would be leaving in a vehicle. I left with a vehicle!! The Finance guy, Eric, made sure I also left in a vehicle. I highly recommend Jim Butler in Fenton to anyone looking for a vehicle. Ask for Todd!!

I just want to say that my experience at Jim Butler in Fenton was nothing short of fantastic and easy. I went in there and walked out with my car three hours later . Everyone from my salesmen ( Tyler F) to my financial advisor ( Patrick P) treated me with respect and worked hard to get what I wanted. I would recommend Jim Butler to anyone. Ive gone in since to get a oil change and was again met with smiling faces and all questions answered.

Fuzz was great , thought he was going to be another salesguy but turned out to be genuine .overall I think I found a place to keep going .

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26

NOV

2019 Chevrolet Silverado 1500 Purchased From John Zensen

John was completely professional, very knowledable of what he is doing. He went theu my new vehicle showing even the smallest things and how they operate, although he did not have to do that, you will be able to tell he cares and loves what he does. This was the best and easiest experience i have hahad to purchase a new vehicle John is the best sales rep by far i ha e ever had to deal with.

Nate

From the beginning Brian Steinlage our sales rep was amazing. We knew which vehicles we wanted and what we were comfortable paying each month. Brian not only kept us in budget but wasn t pushy. We were treated like celebrities and weren t rushed into making decisions. The entire team here is amazing and we will continue to buy from this location from now on. Thank you so much!

Bryan Andrews is something else..
The day I went in to buy a truck he told me the truck was sold..
He looked in the inventory, told me to sit tight.
He left and came back after talking to his manager.
He said there is a truck that is due to come out of the fleet but not for a few more months.
He said the manager said he could sell it to me for the price they had advertised ...
The truck is awesome .....
Bryan told me Call me when ever I need anything
Any time I call him he s take care of the problem and steps up and and beyond.
If you re in the market for a new car or truck,
Go see him...
Thanks Jim Butler for making this man a part of your team.
Thanks Bryan... I

Courteous service at fair prices. They deliver on time. Waiting room is comfortable with free donuts!

I was so pleased with the experience I went through that I already have told people to go here. They made it as easy as they could and appreciated there hard work.

I bought a brand new car from JB about 10 mos ago. When we did the paperwork I noticed that "somehow mysteriously" an extended warranty was included on my financing and I adamantly refused this when asked. When I brought it to the attention of the finance guy he acted surprised and apologized for the error. He promised he would fix it. Told me not to worry, no need to call the finance company... All would be well. Yet, here I am trying to refinance my car 10 mos later just to discover that he NEVER took care of it. It's still there, I'm still paying for it. I called JB, spoke to a manager that told me he would cancel it immediately and I should hear back from them the following day. I can't help but feel scammed. It's a sickening feeling. I will NEVER be setting foot back in this dealership again. It's a shame.

The most polite and professional people you would ever want to deal with. I have found the only dealership I will ever buy from again. Thanks for the great deal.

We came close to a great deal for me but it wasn't very good for them. Happy place. Good people.

They was super helpful and went above & beyond to help me out

I have always received outstanding service from the Jim Butler service group!

Brandin Greenwell was my salesman and he was great to work with! He got a deal done for us that we thought couldn't happen. He's a straight shooter and will get ya taken care of!

The gentleman that assisted my check in for service on my vehicle was very kind and helpful.

Very laid back. Worked with us to find perfect vehicle that met our needs, both financially and spatially. We had a dog crate and we needed to to fit, so they happily let us try it in several vehicles until we found the best one. Great service. Would shop here again, down the line.

Tyler was awesome!! With me and my hubby credit being a little damaged, he still made a way for us to leave in a 2019. It didn't take him all day to do it either! It took me the longest being so undecicisive, other than that awesome dealership! I am apart of the Jim Butler family, and I absolutely love it!

Brandin was very helpful through the whole process. He was honest and accommodating to everything we needed. We love our new car and will definitely see Brandin for our next car purchase.

It is not your specific dealership, but Chevy as a whole. You have designed expensive repairs into your cars. On the malibu and cobalt you have designed the AC in such a way that the release gets blocked and the only way to fix it is to go through the dash $100 part $2000 in labor. Chevy has installed the cheapest clutch and thin clutch plate known to man. Again not selling the components separately but as a whole making the repair much more expensive. I had almost 250 thousand miles on a car without having to replace the clutch but my Chevy cobalt every 60,000 miles like clock work. My next car will not be American made because of the poor quality Chevy cars have, For gods sake my friends Malibu's dash melted (in the sun) Chevy should be ashamed to sell such low quality trash and call it American

Response:
Because your dealership does not back what you sell.

We're trying to buy a truck and need a good deal if it works out we'll buy a car too

Came in to have my Genuine GM accessory remote start added on to my Silverado. The service rep and staff that I interacted with were all great and very accommodating. Price was a little higher than what others on the internet had quoted but its a job only a GM tech can perform. Turns out when you mess with the keyless lock system it also resets your TPMS sensors so those bugged out but the techs were able to reset them for me in 3 minutes for no charge the day after. Overall great experience. I'd use them again for this GM specific electronic work.

He was very nice and respectful! He answered all my questions.. It was smooth and easy!

Sale lots of vehicles from Fenton and surrounding area

Scott and Ethan were very helpful! I Love my new z71!!! Thank you guys for the great experience!

I knew when buying a car, I'd have a difficult time being approved. Other dealers were giving insane rates on older cars.
Victor completely changed my mind on how car buying works. He made it so simple and showed us a newer nicer car than what we were expecting to be approved for.
TJ found us an incredible deal with an awesome rate.
Thank you guys so much. You've got a customer for life!

Their fresh start program is no different then a buy here pay here dealer please do not waste your time because you ll get a $6000 car and end up paying 18,000 with 175,000 miles on it.The lady I talk to on the phone is very misleading I went down there to have a option of three cars I told him I had a family of six in one of the cars they offer me was a two door in the car that I did get had 175,000 miles on it in the car traded in only had 166,000 into 10 years A fresh start program shouldn t be a car with 175,000 miles on it be careful of this place

This place is full of thieves, they give dealerships the real name of stealerships. They are dishonest here, horrible customer service, an they go back on their word. PLEASE DONT GO HERE.

We had a very positive experience at Jim Butler Chevy. John answered all of our questions and was very patient and helpful.

First time ever leasing a car and it was so easy and satisfying. Brett Estes did a phenomenal job on helping me out, I recommend him to anyone and everyone. Thanks Jim Butler Chevrolet!

Their service dept. is above the rest! We've been experiencing issues with our vehicle that we purchased there years ago. Kim was the face of that service dept for us and is a dedicated employee and customer service provider. Her knowledgeable and sincere assistance in getting our issues fixed made the whole process stress free. We will definitely use their services again on issues above my pay grade or don't have the time to do myself.

I travel from out of town to have the maintenance completed on my Buick Envision. My time normally is very limited.I am so impressed with the service rep and the customer service when I have questions or concerns they always come thru being proficient, knowledgeabled and courteous.I can't begin to express how I appreciate that.

Chance the Rapper, No. Chance the Chevy Salesman! This guy is AMAZING. Not only does he listen to the wants and needs of the customer, but he actually cares about making the entire buying experience enjoyable. In today's market you come across so many sales people just trying to get a quick sale without paying attention to the customer. Chance is not that guy. If you want a remarkable experience and someone who actually cares then Chance is your guy!