Both my dad and myself have bought cars from Jim B...

Both my dad and myself have bought cars from Jim Butler. We have referred several other people.

Jim Butler has made the decision to lose both my dad and I as customers, plus any future referrals over $99.

I had to bring my car into the shop there since it is covered under warranty to see if it was something that was covered. Unfortunately, the issue this time was not covered by warranty and Jim Butler wanted to charge me $515 to fix the issues, where other shops will charge half of that price. I declined to get my car fixed there given the huge difference in price. I'm 9 months pregnant and need to make sure to save money for my baby on the way.

That wasn't even the only frustration. I dropped my car off there last Friday and signed the check in paperwork. At that time I wasn't told about the $99 diagnosis fee. I was only told that as i was walking out to call my husband for a ride home after my car was already checked in. I asked him to waive the fee then since I brought in the diagnosis codes from Oreillys and Autozone. He said he'd try working with me. I was told I'd receive a call on Saturday about the diagnosis. I did not get a call on Saturday. I finally called the shop myself Saturday and had to leave a voicemail. The shop was closed Sunday. I called again Monday and was told the advisor would be in at 930 and give me a call. I didn't receive a call until about 1030. I was told they haven't even gotten to my car. I then received a call on Tuesday with the diagnosis. My husband missed 3 days of work due to it taking so long to diagnose my car. If I had been told they wouldn't be able to get to my car until Tuesday, I would have brought it in Tuesday. I requested the fee to be waived when I arrived to get my car and was told I would have to call back in the morning to speak to a manager. I called back this morning and was told they would not refund the fee.

So, Jim Butler can lose thousands of dollars because neither my dad nor myself will be coming back for new cars, or referring any future customers all over $99.