I always enjoy visiting Jaguar of Cincinnati. Very nice people. Working with Jim Rutter is great. He goes the extra mile, keeps me informed and follows up after the sale. And who can complain about the XJ body design? Enjoy!
I'm new to the LR game, but these guys made me feel right at home...plus they quickly fixed my needs. Thx Guys
Anthony did a great job in helping me find my dream Range Rover Sport HSE! I love it! Thank you to all at Land Rover Cincinnati that has assisted me in my search and hanging in there with me until I found THE ONE!
I just purchased my third Jaguar from Jeff Knollman. I can certainly recommend him. He is extremely professional, knowledgeable and most importantly, of high character and trustworthiness.
This dealership is extremely detailed in making sure you receive the right vehicle for your needs. Despite the sales person having the opportunity to make more money on a vehicle I had inquired about he suggested one that fit my needs. Thank you for your honesty!
One of the best used car buying experiences I've ever had. My salesman Glen Sullivan was helpful, friendly, and efficient. The paperwork was quick and easy financing and without any unexpected surprises. I am pleased as can be with my car. Great reputable dealer.
Excellent experience!! Eric West was terrific and helped us get the perfect car. Could not have asked for a better car buying experience!
If you are looking for a well operated, organized and professional Land Rover/Jaguar dealership then these guys are the best in central/southern Ohio. My sales associate was professional and responsive. The facilities are impressive and top notch. They also have an impressive collection of classic Jaguars onsite. I live in Columbus Ohio and they will come and pick my Land Rover for routine maintenance etc.
Always a pleasure dealing with Jaguar of Cincinnati. Service Advisor Lee Cromer was very helpful with explanations of the provided service. This my 8th Jaguar, seven from Jaguar of Cincinnati. The service has always been excellent.
Thank you very much for everything!!!!
Greg Gaver You the Best Sales Guide
Thank you guys !!!
JLR Cincy quickly and professionally serviced my EPace. My service advisor, Charlene Salyers, was friendly and efficient.
The best part of the experience was driving the 2020 FPace loaner. The upgraded features have me seriously considering purchasing a new vehicle.
As an extra bonus, I was even given recommendations on great places to checkout for lunch.
Great buying experience! Highly recommend Denise Revely. She is the best and took care of every detail flawlessly.
Test drove six brands in three days and ended up back with Jaguar and Greg Gaver. Great guidance without steering, thanks! I visited six dealers and non could beat the service and over all value of the product and service/warranty package. Save your time and go straight here! KJ
Outstanding customer service. No pressure sales team. My experience was outstanding and would recommend Jaguar Land Rover to all my family and friends.
I had an excellent experience at the Jaguar Land Rover Cincinnati. The entire team was very professional and knowledgable. They made the purchase of my dream vehicle easy, fun and relative quick. I went there while i was on my last trimester of our twin girls and they made every effort to ensure I was comfortable at all times.
Great experience. Appreciate working with people who are professional, knowledgeable, enthusiastic, and courteous. Michael Anthony was fantastic!
Glen was fantastic to work with and totally professional! Mario was also wonderful to work with. Great team!
I inquired about a used Honda CRV on the lot Friday evening and was driving it home by Monday evening. Glen moved quickly to process my information and was very easy to work with. I left feeling very content with the deal i got. Would definitely recommend.
Land Rover service always takes care of me. Had to have service which required a part and due to the weather, it took a little longer than expected. However, they had accommodated me with a loaner vehicle and Jayme was excellent at keeping me updated so I had no worries!
I had a fantastic buying experience at Jaguar Land Rover Cincinnati! Jim Rutter was outstanding! He was engaging but not pushy, friendly but not pretentious. In fact, the entire staff was courteous and professional. They made the drive from Columbus, OH worth the trip. I'll definitely consider purchasing a car from this dealership in the future.
If you are looking for a great experience, contact Greg Gaver. He is great, honest, knowledgeable and wont waste your time. He gave me a heads up on a a Range Rover and let me have first chance. I would highly recommend him.
Great buying experience! Frank Hutson made buying our Jaguar simple. Location and service superb.
Would go back in a second.
Thanks!
What a great staff! Anna Leatherbee was assisting me in the purchase of a Range Rover Full Size. She was very informative and offered excellent customer service! Will definitely be doing business here in the future.
I've been a customer for about 3 years and I can tell you that the customer service I receive from the folks at Jaguar Land Rover Cincinnati is so far above and beyond the service I've every received. The sales folks, led by Dave H. are always accommodating and the service folks do whatever they can to take good care of you and your vehicle. They always go above and beyond whether its scheduling conflicts, rentals, etc. We really like our guys at JLR Cincinnati and look forward to many more years of partnership with them.
Emily Royse did a great job! She delivered the car on-time as promised and did a great job training us on all the car features. She even downloaded the jaguar app and programmed our garage doors! Great customer service!
We drove 4 hours to get the best prices and Land Rover Cincinnatti came through for us. We got the exact vehicle we wanted and they treated us fairly throughout the entire process. Thank you for making our car buying experience great!
These guys are useless when it comes to service/repairs. However, over charging they're experts.
I just moved and I was in-between finding a new mechanic, so I decided to try the Cincinnati Jaguar stealership as they were close.
I ordered a new shock bolt from them in person, it was incorrect & I had to return it and use the original bolt.
I had a vibration in the front side when turning at speed, Cincinnati Jaguar diagnosed it as an unbalanced wheel and wanted $100 to balance all 4 tires. They also told me both rear shocks needed replacing.
I had a small leak in a small coolant line on top of the engine, Cincinnati Jaguar wanted over $500 to replace the hose and labor.
Instead, I found an indie to look at these issue and the front vibration was a bad wheel hub and the shocks didn't need replacing. The indie also replaced the coolant hose for under $100.
I couldn't recommend these guys for servicing/repairs, go elsewhere!!
The saleslady Denise was extremely helpful to explain and present advantages of choosing Land Rover over other brands without hard selling, once the decision was made, the rest process was well connected and efficient - from finance to service, and to supporting team members. It was a great experience!
I picked up my 2015 F-Type CPO on Saturday. What a beautiful vehicle. Michael Hamlin my sales guide worked with me diligently to get me in this car. He fullfilled all my requested concerns about small blemishes. He supplied me with touch up paint and all the service records. Look him up if you're in the market. He is very responsive to questions and works hard to earn your business. Love the experience so much I went back for a second purchase. This time I purchased a 2016 XF S AWD CPO for my wife for Christmas. Michael was my go to guy again. My wife looked at the car on 12/22/18 and I drove it off the lot on 12/24/18. Showed up at the house with a big red bow on it. Follow up on 12/1/2019. Both vehicles are exceptional. Still impressed with performance and reliability. Service has been spot on and completed the first time. Michael treats me as a friend not a customer. He takes time out of his schedule when I come in for service. 12/31/2020 my annual service was due on the 2016 XF. Made a service appt. and showed up at 7:30 and Charlene was my service adviser handled my requirements. I always like to discuss how my service went with the tech and that happened. Service dept. is top notch and have always done right by me.
Shaun Clark was super awesome to work with. We drove from the Columbus area to visit this dealership and left with a beautiful Land Rover Evoque. Thank you
Excellent prompt service with solid communication!!!
Tony was my Advisor this time and he was terrific. Very professional, he got all the details right and made "service" a great experience on my Jaguar F Type R. A great experience.
Always top notch service! Tony is great to work with and takes care of everything for me!
I bought a vehicle from the Jaguar Land Rover Cincinnati dealer on Dec. 30, I worked with Greg Gaver. He was very friendly which made it easy and awesome to make a deal! I Would definitely recommend him 100%! Thanks again Greg !!
As always the service is top notch. Tony Campbell is a fantastic representative for Land Rover s Sevice Team.
Great service, Tony Campbell explained what was going on and time frame,
Thanks,
Mike
Jeff Maddox...best salesman ever. Great dealership.
Just want to share what an amazing experience we had this week working with Frank Hutson at Jaguar Land Rover of Cincinnati. I purchased my daughter a Range Rover thru Frank, and he was very comfortable, professional, and a pleasure to work with. He made the whole process so easy and went out of his way to provide more value added services than the norm. This is our 3rd Range Rover in our family and we just love the quality, service, and personal relationship with Jaguar Land Rover.
I had my Range Rover Velar serviced this week at Land Rover Cincinnati. They are simply outstanding. I had a loaner car waiting when I arrived. My car was cleaned to perfection when I arrived to pick it up. Scott was my service representative and he was very friendly and courteous. Thanks for a great service experience.
I live my new F Pace!!! The dealership didn't have the exact car that I wanted so our sales consultant, Eric West helped us have it built to order. He really knows his stuff; and actually made the whole process a good time! Lisa also made our closing painless.
My Experience with Land Rover was great from the time i sent my E-mail request thanks to Nikki very knowledgeable about the vehicle and explained the process of making an appt for seeing and test driving the vehicle . I was introduced to Glen Sullivan sales rep who was very professional and friendly and worked with all my needs and wants did a phenomenal in getting the vehicle ready and expediting all paperwork so I was able to take my new Range Rover home with me I truly enjoy my Vehicle and look forward to many years of enjoyment with my Range Rover I like it so much that Glen is looking for one for my wife , I also appreciate the fact that being from Dayton , Chip and his sales staff offered to pick my vehicle up for me when it needs to be serviced they go above and beyond for customer service ,90% of dealers would not do that , so 5 stars for your customer service . We as a customers purchase these types of vehicles which are luxurious. and the vehicles speaks for itself and you know what your buying , but it"s up to the dealership to make that transaction go smoothly and provide great customer service thru out the whole process from buying the vehicle to serviciing the vehicle which is the reputation that your dealership provides so yes Jaguar Land Rover Cincinnati you have earned another customer with my family in the years to come . Nice Job guys . Thank you Robbie Di Salvo
Great service, Lee did an awesome job communicating everything to me and getting everything taken care of. Thanks!!!
I had an excellent experience with the Assistant Manager, Toby Jamieson.. He was completely professional, knowledgeable, and helpful in assuring that my car was repaired quickly and in an affordable manner. I have owned a Jaguar X-Type for 14 years and have always been impressed with the service that Jaguar of Cincinnati has provided.
Denise Revely is the ultimate sales guide. Was very patient and extremely informative. Made the buying process less stressful for me and kept to her word on every aspect of the deal from the beginning to the end and beyond! I also had a pleasant experience with other departments including finance (Beau), lot crew (Dakota), manager (Rich), detailing etc. They treat you like family. If you're in the market to purchase a new or used Jaguar or Land Rover, please see Denise Revely. She's super professional, knowledgeable, honest and highly recommended!
Great staff! Everyone, and I mean EVERYONE, will greet you with a smile and ask you if there's anything they can do for you or get you a drink or snack. Lol. Zero pressure from the sales department. Jeff Knollman is the best and makes you feel like you're buying your vehicle from your best bud. Lisa Coleman is the finest Director of Finance I've ever met. She won't steer you wrong and has the customer's best interest at heart. Tony in Service is top notch and makes sure to keep you updated on your progress as well as double and triple checks the work before the vehicle is returned. If you need a loaner brought to you or your vehicle delivered back to you, ask for DJ, he's always happy to go above and beyond to get your vehicle back to you safely, with a smile. So worth the drive from Columbus, OH! Do yourself a favor and experience Jaguar Land Rover Cincinnati.
Glen Sullivan was very professional and answered all my questions promptly.
I am thoroughly satisfied w/the service and appreciate all their help. Would definitely do business with again!
Lee was extremely helpful in educating me on the service for our car and make sure it was completed promptly. The dealership was very clean and everyone was extremely friendly.
We have dealt with Rich Allen for over 12 years and we just purchased our 5th vehicle from him. The last (2) purchases we have also dealt with Jeff Knollman and I can honestly say I have never felt more comfortable in any major transaction than with these guys and this Dealership. Professional, Competitive , Consistent and Kind . Thanks Guys.
The team at Jaguar LandRover Cincinnati is a very professional and customer focused group that makes the car buying experience a very positive one. Jim Rutter was extremely helpful and knowledgeable throughout the sales process.
We lost a tire to a road hazard on the morning drive to work. Called JLR-Cincinnati for help. Within an hour, JLR roadside assistance had us underway on the temporary spare and, by midafternoon, our JLR service advisor (Lee) got our car scheduled in and we had new tires before. Just in time as the winter weather arrived later in that same evening.
Friendly environment. The service professionals offered to take me to Kenwood Mall to shop while my Rover was being serviced. They called me when it was finished and picked me up. Great service and truly wanting to make customers happy.
The entire JLR team was exceptional yesterday, as always. I appreciate the help that Lee Cromer gave me on the Service side and the help I got with some questions answered by Anthony Gardner in Sales. Great group.
I purchased an F Type from here last month and these guys were great. Easy to work with and the process was quick. I would definitely recommend them.
I am one of the longest customer with Jaguar Land Rover , Cincinnati since they opened dealership for Land Rover in 1989-90.
I bought 9 wheicles in the past 27 years including the most recent Range Rover 2017. Needless to say I am very satisfied with each transaction.I live about 3.5 hours away from dealership, but every service trip the staff make me feel at home, accommodate to my needs and make my 7 hours road trip worthwhile. I like the wheicle, the new show room and service department and provide the same service tech ( Stan ) each time when I asked.
Driving about 3.5 hours for each service, each trip was made pleasant and complete, Every one in service dept. understand my time and effort and take great care of my cars as well as me too. Change of place and people but the great culture to keep me highly satisfied .Very enjoyable time i the building and waiting r
Everything about the process of purchasing a vehicle through this dealership was perfect! Shout out to Ali for being amazing, and so helpful! I absolutely recommend this place to anyone looking to purchase - it was by far the best car buying experience we ve ever had.
I Recently Purchased a 2018 Jaguar FPACE! My call to Jaguar Land Rover put me in touch with Andy Wise and it was The Best call I d made all week! Andy made himself available, listened and answered all of my questions
with knowledge and professionalism!
He was personable, and made me feel
very comfortable with my purchase!
Everyone was courteous, kind and professional ... I felt special! I absolutely Love this car!
Thanks Andy!
The service department went above and beyond to make sure that I was happy with the job that they did for me.
Terrific experience buying a new Range Rover from Jim Rutter. Jim made the entire process seamless. And the Encore experience with Rachel Selby was invaluable. Thanks to both for dedicating yourselves to my buying experience!
Jayme was so helpful and made my drop off/pick up for my oil change seamless. Always great service at LR Blue Ash.
The whole experience was seamless and Michael Hamlin was exceptional in making the process enjoyable .
Great experience. My salesman, Glen, really took care of every aspect. The customer service is exceptional. Highly recommend.
It' been a year that I purchased the Jaguar XF. The first service is excellent and fix the many problems of the car! They also took me to the market while I was waiting. Really nice service!
My service experience was excellent. I was glad to have Lee as my Service Manager. Not only was he friendly, but he kept me up-to-date with any changes to my service and expected completion time. Lee is an asset to Jaguar Land Rover Cincinnati!
Glen Sullivan and Andy Wise made my 1st experience with Jaguar Land Rover of Cincy remarkable. I will absolutely be back!
My service advisor Lee and Jayme did a great job, was professional and communicated effectively with me throughout my service process. My experience with Land Rover Cincinnati has been fantastic.
Frank Hutson was exceptional! He worked my entire deal and trade sight unseen and got me into the vehicle of my dreams at the price I needed it to be. He and the rest of the staff made me enjoy the car buying process again! I traveled down from Columbus and it was worth every second. Lifetime customer! Thank you all for the superior experience and amazing vehicle!!!!
Best dealership I have ever worked with. Glen was great. There was no pressure on selling me a vehicle. The entire process was seamless. I left a dealership for the 1st time, feeling like I wasn t taken advantage of. I will definitely buy from this dealer in the future.
We have worked with Jim Rutter for several years. He is fantastic - you're lucky to have him on your team!
Wonderful experience getting my Evoque. Rickey, Tim, Alicia, Mario were all a pleasure to deal with. Easy in and out purchase. Fantastic automobile, as always!
I received excellent service from Anna! She answered all of my questions quickly and professionally. I did not end up purchasing a vehicle from this dealership but would definitely consider doing so in the future!
I highly recommend Jaguar Land Rover Cincinnati. Thanks, Andy Wise. Best car shopping/purchase experience ever!
Tony was great to work with! My car was fixed as promised, and it came back to me clean as a whistle!
I truly love the ability to have them come and exchange cars however; this last issue with my car has been a nightmare. My thermostat blew on my 2015, it took a while to fix, I went to pick up my car got on the highway and the engine light came on and I turned around immediately and left my car again. This time it was a week, no one contacted me about the problem until it was time to pick it up. I had someone pick my car up since I was out of town and when I returned and drove it to get gas, engine light again on. At this point, I will be driving back there on Wednesday to drop it off again..ugh. Lastly, it would be nice to have the car washed while there too for so long :)
Greg Gaver was excellent to work with. He was knowledgeable of his product line, had various car units to choose from. Most importantly he was patient with my wife and I. At no point did he pressure us to close the deal or up sell us on something we didn't need.
Jaguar Land Rover Cincinnati did an outstanding job from the moment I ordered my vehicle. Jeff Knollman guided me through the entire process. His friendliness, expertise, and professionalism made this experience wonderful. I am excited to be part of the Land Rover Family!
Came here didn t know what to get until i met Jim Rutter helps me to find the most beautiful and reliable vehicle ever The Rang Rover Sport. He is very honest, Educated, well Acknowledge Thank you very much Jim, you got my business and my entire family and much more to come.
Highly recommended.
Purchased my first vehicle (2020 Jaguar F-Pace) from Jaguar-Land Rover Cincinnati and the buying experience was like no other I have had. There were no high-pressure selling tactics, which made me feel very comfortable and confident in my decision throughout the buying process. The entire staff I came in contact with was friendly and knowledgeable from start to finish. Internet Manager Anna Leatherbee replied to my initial online inquiry promptly and professionally. Sales Executive Glen Sullivan patiently showed me a couple of different vehicles I was interested in and answered all of my questions without trying to pressure me into buying "today." Glen was also very thorough in showing me all of the bells and whistles included in my F-Pace after I made the purchase. Sales Manager Nikki Leper worked with me on the deal which I felt was very fair, and Finance Manager Andrew Giacomo was very easy to deal with when it came time to sign the papers.
Overall, an excellent buying experience!
My buying experience was simple and enjoyable. Jeff Knollman was great to work with!
This the best dealer experience I have ever had. The service advisers are very courteous and helpful.We have liked this dealer service so much we bought a new jaguar xjl from them.
Jeff Knollman was absolutely amazing to work with!! I have never had an easier car buying process. Everyone was so easy to work with, very accommodating to my small children and myself, and very hospitable!! I cannot thank them enough for their amazing service! I would recommend anyone to go visit them for their next car buying experience!!
It was nice as the owner of an 15 year old Jag to be shown such courtesy and respect when I brought it in for service. They were helpful and actually very giving. A wonderful surprise!
I had an exceptional experience with Michael Hamlin & Matt Fairbanks while shopping for a used Lexus. After I called to confirm the vehicles availability, Michael had it pulled up front, shining, and all ready for a test drive at our scheduled time. After which he wasn t pushy at all & respected my timeline for making a decision. They were completely transparent every step of the way, leaving no questions left in a grey area. I highly recommend you visit JLR Cincinnati for an experience that will exceed your expectations in a new or preowned purchase. Thanks gentlemen!
After a lot of research and waiting, I found they had the perfect car in stock. We went in, ready to buy. The staff said our salesman would meet us into the lot for a test drive.
We waited in the lot but he never showed up. Went inside, the welcome desk was empty. No big deal, we had to leave but they had our info, they should call us soon, right? No one called. A week later and the car has sold to someone else.
This is not the level of service I expected from Jaguar, but maybe I expected too much. We have now focused our search to more customer centric brands.
Tony was quick & efficient and gave me a great loaner car :)
I cant say enough of how wonderful these guys are, they make my experience wonderful every single time!
Greg Gaver was a pleasure to work with. From start to finish he was professional and courteous. Even though I was buying a used car he made me feel just as important as anyone looking at a high-end luxury vehicle. Customers notice and appreciate sincerity! Thank you Greg!
We had a wonderful experience working with Ali Clarke while shopping for our Discovery Sport this past week. Not only was she extremely knowledgeable about the different vehicles but she was incredibly responsive and patient with any questions we had. I find car buying to be sometimes intimidating or overwhelming but Ali made the entire experience fun and easy. Everything from the sales manager Ricky welcoming me in and making sure everything was going smoothly, to working with Ali on finding the right vehicle, and signing papers with Lisa was such high end customer service. I highly recommend working with their team on your next car buying adventure! You won't regret it!
I am so pleased I can buy a RR from outside of Columbus and have it serviced far superior to what I have had in the past. The personalized service that Eric (the one who sold me the car a year ago) and my service representative Jamie Fox give is just wonderful. Jamie made it so easy and even worked in a detail for my car that I know went above and beyond. I recommend to all my friends that own RR's to buy their next one from Jaguar Range Rover of Cincinnati. That's how I found out about them. Excellent! 6 stars!
This was the first time I had taken my Range Rover Sport to Land Rover Cincinnati. I was given great guidance not to drive it there for safety reason and Charlene took care of getting my car picked up and delivered home within a few days. The work done by the dealership was fantastic and quick. Charlene's constant contact with me around what was going on and when my car would be returned was awesome. I will definitely continue taking my car to Land Rover Cincinnati even those there are closer dealerships around.
Everyone I have dealt with at the service dept. have been wonderful. Tobey has been helping me lately and does an outstanding job. I know he cares about giving me a great experience while helping to keep my LR4 operating at it's best.
Just recently acquired my first car from Land Rover a week ago and I have to appreciate the professionalism of the Sales Rep Denise; making the vehicle purchasing experience very easy for me. I was not planning to buy a vehicle that day and I did; while in some other instances I would just leave a dealer for feeling unappreciated or harassed; all the contrary she was very respectful, patient, not pushy and helpful in all questions that I could have. I also appreciate the Manager Chip's efforts in having the car ready in a timely manner. Now, I am looking forward for the Service experience. Thank you! O.Sevilla
Friendly, relaxed and comfortable start to finish. Eric West provided the easiest and fastest auto purchase I have experienced! His knowledge and expertise made the transaction not only streamlined, but I feel I received a great value too. Thanks to Eric and the staff at Jaguar Land Rover!
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