Top flight experience once again. Brought my Evoque in for an upgrade to a module and to get a windshield replaced. Service was all ready for me when I got there, got my paperwork squared right away. Called me the next day to let me know all of the service was done, the car was ready when I got there, the work was done with the quality you'd expect, and the service team are all all-stars. I won't shop anywhere else for my vehicles.
Andy Wise was great to work with, no pressure tactics and always available when needed!
Just got my yearly service on my F type pulled into the Service Garage and the service tech opened my door and greeted me with my name shook my hand and my salesman Frank was there shook my hand asked me how I liked my car ask me if I wanted something to drink then sat down to do the paperwork with my service advisor Tony Campbell said my rental car was ready they put me in a brand new Jaguar the quality of service is unbelievable that is why my fiance has F pace and I have a F type I totally recommend Jaguar of Cincinnati five star service
Chris Peters is a real asset to the service team at Cincinnati Land Rover. He kept us well informed of the progress of repairs and our options. Yes, you may pay a bit more at the LR dealer, but their knowledge and thoroughness are worth it. Highly recommneded
As always. Perfect service. A customer for 12 years and before that Jaguar. They make it painless!!
Great Service and Customer Service. My service coordinator, Jamie, was fantastic with communicating the status of my service. My only comment is I will need to reschedule a follow up service, as the part I needed is on a two week back order. But, this is out of your control. Otherwise, keep up the great work!
Great Dealership - Frank is top notch salesman and will help you get what you need.
I had an amazing experience working with Anna at Jaguar Land Rover Cincinnati! She went above and beyond to try to find the car that we wanted! She continually reached out to me if she had anything at all that we might ve liked. I could not recommend this dealership more! They are such wonderful people to work with!!! If you are looking for a car or just have some questions, please call this dealership! You won t be disappointed :)
This was our 5th Jaguar purchase from Jaguar Land Rover Cincinnati. Our experiences have always been incredible! Eric West, the Finance Manager really understood our needs from a leasing standpoint. Glen Sullivan, the Sales Manager, Ricky Bumgardner, the GSM and Jayme Fox made the purchase painless. I would like to make a special shout-out to Logan Heffernan who took time on the last day of the month to review with my wife all of the new features on the F Pace vs her current XE. I cannot think of any dealer that takes care of us like this TEAM does!
I found everyone from my salesperson Ricky to the finance department to be incredibly helpful, honest, straight forward and joyful. I normally dread car buying but not this time. It was actually fun.
Great experience....salesman Jeff Knollman is a class act and did an outstanding job. Would highly recommend him to anyone looking to purchase a new car. Knowledgeable and honest. Everything was done with me as the customer in mind. Overall great team.
Great service experience, every visit we make is always perfect. Ricky Bumgardner is a great service advisor, knowledgeable and professional.
I just leased a Land Rover Discovery and it was the easiest car experience I've had in my 50+ years of driving. Frank Hutson and his entire professional crew made it stressless,timely, and even enjoyable.
I give the rating a two star for now, I've only talked to the parts dept. Over the phone and they were quite helpful at that time. I've yet to come to the dealership and order the part in person so i look forward to experiencing the team first hand..... See you soon !!!
Excellent experience at Cincinnati Land Rover dealership! Thank you Glen for your expertise, prompt responses, flexibility, and customer service centric process. I really enjoyed working with the whole team and was welcomed into the Land Rover community with open arms. I highly recommend this team to anyone considering a Jaguar or Land Rover.
This is the second time we've driven down to Land Rover Cincinnati from Columbus to purchase a car through Frank Huston. He is great to work with and truly focused on exceptional customer service.
Anna Leatherbee and Anthony Gardner were exceptional to deal with, very professional and continue to keep in touch making sure everything is OK with our vehicle, very impressive, Thank You.
First time in the dealership. Everyone is nice and courteous. Good snack bar. Lol
Smooth and easy transaction. Probably the most hassle-free new car purchase I've made. Glen Sullivan, my advisor, was on the ball and very thorough.
We are extremely fortunate to be supported by Jayme Fox and Patrick Rooney. While the style and elegance of our Jaguar vehicles was our initial attraction, it is really the service and support excellence that these two professionals bring to the table that keep us coming back.
Great service-found a problem and took care of it! Even changed my windshield wipers! Love that!
Chris Peters did a great job, from the time my appoint was made until the car was ready to be returned. I spent minimal time after arriving and was called when the car was ready. It was a hassle-free experience, as always with Jaguar of Cincinnati. That type of service is why we just purchased our 9th Jaguar over the past two decades.
"Fabulous customer service! They are knowledgeable and customer friendly. Can t say enough good things about the Service department.
Very pleased with the entire service operation!
Lee was very courteous and helpful.
We LOVE the Cincinnati Jaguar Land Rover dealership! We have now purchased six vehicles from this dealership and the outanding salesmanship by Jeff Knollman continues! In fact, the staff at this dealership from Jennifer when you walk in the door to Tony and the crew in the Service Dept are all excellent! We dealt with Lisa in Finance for the first time for our Jaguar F-Pace SVR purchase and she was incredible as well!! Thank you, Cincinnati Jaguar Land Rover for exemplary service- this dealership should be the standard nationwide!
Land Rover Cincinnati had a huge inventory, and a great sales team. Very friendly and great at what they do. great Knowledge of every vehicle on the lot. This is my second purchase from them and they treated me the exact same as they did the first time. This is the only place I'll buy from.
Michael Anthony is a great guy if you looking for your new Land Rover car, he is really straightforward and friendly. Happy to do business with him.
Bought a used Cadillac very nice people didn't get the price I wanted but their prices are extremely fair.
Timmy, my service rep, was very upfront with the scheduled service to be done. He called me when additional work was required and informed me of pricing. He then also updated me by phone when it was completed.
I would recommend Jaguar Land Rover Cincy for servicing your vehicle!
WE have a very pleasant experience at Land Rover Cincinnati. Our salesman Jeff Knollman was very helpful and accommodating. Everyone from the salesman, finance and the tech personnel were cordial and courteous. I can highly recommend this dealership to friends, families and relatives.
Great experience. Service people were honest and helpful. Savannah Dalton was my service advisor. She made me feel like I was her only customer. She was honest, personable, and professional.
The car is my first Jaguar!
I m so immensely happy with it.
My first service appointment was made
and they immediately sent me a reminder
I pull up at my scheduled time and it took only minutes for Jason to put me in my loaner vehicle
He was so courteous and valued my time
He texted it was ready only a couple hours later
As I pulled up my beautiful car was washed and serviced waiting for me
Thank you to the entire service team
Excellent service appointment
Everyone at JLR Cincy was professional, patient and great to work. The best car buying experience I've had. I would recommend them to others.
Michael Hamlin made our experience simple and professional. Best car buying experience ever. Thank you
I always enjoy taking my car in for service. Mainly, because the staff are so attentive to my needs. From the time that I drive through the service door up until the time I pick my car back up, I am always greeted with a smile and a question..."can I help you?" I would give the entire team at Land Rover Cincinnati an A+ for their professionalism, genuineness and ability to handle any problem with my car when I bring it in for service. Keep up the good work.
I recently purchased a 2018 "F" type convertible. My sales guide, Jeff Knollman, provided excellent customer service, communications and support. Customer service is lacking in so many businesses anymore and it was nice to find great customer service @ Jaguar/LandRover Cincinnati. This dealership is very friendly and makes the buying experience very comfortable. They have a beautiful state-of-the-art showroom which adds to the ambience and comfort. If you're interested in a Jaguar or LandRover, make sure you stop in and see the professionals here! I just recently had my annual car maintenance check up and once again, Jayme and Lee extended professionalism, courtesy and efficiency. This dealership has a very professional and personal staff!
Jim Rutter and the team at Jaguar Land Rover did an amazing job and made an experience I usually dread, extremely enjoyable. This was likely the best car purchase experience I have ever had. Looking forward to working with them over the life of the vehicle.
My family has bought 4 cars from Jaguar Land Rover Cincinnati. The buying experience was excellent. More importantly, after working with their service department over the last 5 years I have found them to be truly exceptional. I have owned many, many cars and have never had a better experience with service than I have had here.
The best Land Rover dealership around!! Greg Gaver is an awesome sales representative and went beyond to help us with everything! Land Rover was it easiest car buying I ve ever had.
The service at Land Rover Cincinnati has always been great! During my last visit, Tony greeted me politely and exactly on time per my appointment and took care of the paperwork quickly and professionally. They also provided me with a loaner vehicle for the duration. My car was repaired on as promised and brought back to me washed and ready. After long day at work, it is good to know you are in the care of people you can trust!
This is by far the best Land Rover dealership in the Appalachian region!
Cincinnati Range Rover Service dept is the best Jamie always greets you and makes sure he keeps you informed during your wait The best auto service experience
Ali was great the whole day! The entire team was great! This was the best experience we've ever had at any dealership - or probably anywhere! Their customer service was unparalleled, by far.
I cannot speak highly enough of Land Rover Cincinnati. No one "wants" to get their car serviced, but when you have DJ bringing you a loaner and taking your car to be serviced, it truly is a fantastic experience. He shows up smiling and greets me with a hug. He's "family" and I know that my car is in great hands when he drives away. The whole team at Land Rover from Chip the GM to my Salesman Glenn to Jayme in Service are truly the best of the best! I couldn't be more pleased with every encounter I've had with this dealership and would highly recommend them to everyone.
5 STARS for me! Thoroughly impressed with the service and their anticipation of every need! Jeff Knollman and the entire team were awesome!
The saleswoman Jen made my wife and I feel right at home. The process was simple and easy, because of her we are staying in the Land Rover family a bit longer.
The process of buying my car was quick and easy; my salesman Andy Wise was massively helpful throughout each step and has been great about continuing to respond to any question or concerns I have had even after the purchase.
Greg Gaver made this process so easy. Everyone was great. They were very helpful, knowledgeable, patient, pleasant, and fun. I truly feel as if they went above and beyond to take care of me.
It was time for the annual service on my Jaguar and my wife's Range Rover. Jayme Fox was our Service Advisor for the annual services, and he worked with Eric to also coordinate the paint sealant renewal using "Fortify". They made everything easy, and got it all down right. Eddie was also great in setting up our "loaner" for us since doing both vehicles and their services took several days. The Dealership has a great team that makes everything easy, keeps you informed, and gets things done right.
Great dealership! Everybody was very helpful and friendly and my sales rep Frank Hutson really worked with me to help get me the vehicle I was wanting. I highly recommend him and this dealership! A+ experience.
My sales professional Michael Anthony was very good. Exposed me to all aspects of the dealership, vehicles and provided service on a unique situation before I had even bought a car. Highly recommend Michael and Jaguar/Land Rover of Cincinnati
Thanks for making my annual service easy and efficient
.
Always a great experience at Jaguar Land Rover Cincinnati. Tony is a great and honest service advisor. Would definitely recommend!
It was great working with Frank. He made sure our deal went through smoothly and helped us set up everything after our purchase. Very good service.
Great experience with Jeff Knollman, our salesperson. He made it fun with his great personality, yet remained professional throughout. Every person with even just a little adventure seeking in them should take a test drive with Jeff at Jaguar Land Rover. You won t be disappointed. I ve purchased many different brands of vehicles over the years, but never enjoyed the experience more.
Thank you Ali and Shaun Clark who teamed up with Ricky Bumgardner and Brian Hawley to help me the past several weeks. Everyone at JLR Cincinnati was knowledgeable, honest, and fun to work with. Thank you for making my car buying experience fun.
4 stars only for Andy Wise, he deserves it. The best sales person I have met in my car research, very very patient in answering things and always reacts with a smile.
I m taking off one star only because of Jaguar finance team, customers should know well in advance of what all will be needed to purchase or lease the car. The terms and conditions should be set well in advance and not in the end.
When rules are flexible you will never loose customers.
Anyways Andy Wise was the best! I recommend him
Michael Hamlin made our experience completely stress free. From the time we entered the dealership to the time of delivery of our vehicles we felt he was refreshingly professional. He handled every detail, there were many, with great care. We would absolutely recommend anyone seeking a new vehicle to pay him a visit!
Michael was very helpful and honest! I enjoyed my experience and absolutely love my new Range Rover!
Best place for your car repairs! Thanks to Lee my service was awesome!
Lee was very professional and courteous. I ve had nothing but outstanding experiences at this dealership.
Land Rover Cincinnati never disappoints! Quality customer service every time service is needed. DJ is always so friendly when he comes to pick up my Range Rover for service! Eric West who was my salesperson back in 2014 still checks in after every service..such a great team to work with! Thanks again!
My car just got serviced and checked after a small incident driving over a tire on I75 :/ My service manager was Lee. It was an absolute pleasure working with him! Very attentive to my concerns, thorough and prompt in providing answers, quote and service. My car also got detailed and ____ (sorry I didn't get his name) did a beautiful job. Thanks to all involved!
The service I receive at Land Rover of Cincinnati has always been consistent. Service advisors, Tony and Jamie along with Eddie the lot technician take excellent care of me and my cars. Because of their highly professional attention to detail and always resolving the mechanical and maintenance issues, I will continue to purchase Range Rovers or Land Rovers.
I have been so impressed overtime I have had to use the service department at any Jaguar dealership. They are always so helpful and go out of their way to make whatever I need taken care of a simple task done right the first time.
AWESOME experience. I will do all of my future car buying through them. I highly recommend them. They were very honest and helpful.
I enjoyed my visit to the dealership. i worked with Jeff Knollman who was both knowledgeable and a great guy. Jeff had answers to all of my concerns and made the purchase of my Jaguar easy and fun. I was referred to them buy a friend who has purchased cars from them for many years and would join him in sending other friends to them.
I would especially like to thank JIm Rutter for is help. He made the experience pleasant and easy. He was knowledgeable and extremely helpful
Shocked to see that other people have had good experiences with this group. I have had them do everything from damaging the turbo changing out the air filter, to forgetting to fill the fluids, removing a clamp allowing coolant to spray all over the under side of the hood, ordering the wrong parts several times, forgetting to tell me the car was low on oil, not telling me they felt like there was a timing belt issue......honestly nothing but two years of issues with the service department.........shop at another dealership
I recently visited dealership and i received terrific service from Ali Clarke and Ricky Baumgardner (Sales Manger). Ali was so patient with my wife and I, as we asked so many questions. She explained everything very clearly and was very understanding. Ricky, too, was so welcoming from the very beginning and extremely helpful through everything. They both gave us incredible service and we are very thankful for all of the help we received.
Thank for being Awesome!!!!! Lee was so helpful and made sure that everything was done right!
Nice and Clean Dealership
A lot of good people I worked with and I want to thank Glen Sullivan for all his help in the delivery and spending his time on a Saturday (Busy Day) going over all the options on the car Thanks again Glen.
Pretty good experience. Excellent interactions with all dealership staff. Two opportunities: (1) the service appt. was made mainly due to complete failure of the garage door remote buttons, which I explained in detail when making the appt. Because the dealership refused to get the (warranty-covered) part in before my service date, I was forced to return for a second service date, an oddly-avoidable inconvenience. This was a small/light part, easily shipped. Dealerships routinely move parts around. In this case, the dealership should have obtained the part before my service date, without hesitation versus making me come-back. Again, we're not talking about an engine block here, just a rearview mirror. (2) The auto-up feature of the driver's window had stopped functioning and was checked during the first service appt.. Some sort of reset was done. But a couple days later, the same exact problem came back. Seems like the "fix" was only temporary. I'm hoping it can be fixed more permanently on my re-visit for item (1) above.
Tony Campbell, our Service Advisor, is always very courteous and helpful.
Just wanted to say I love my new Discovery. So glad I made the purchase. Everyone was so professional & helpful especially Frank. This is the second car i have purchased from him. He Followed up with me and made sure I knew every aspect of my vehicle. HE showed me the service dept. and made sure I was comfortable. You all deserve an A+++. It s just the small
Things that make your entire experience!!
Over the years my wife and I have owned many premium vehicles, from Mercedes to Maserati's and everything in between, your team at JLRC was by far the most professional team we have had the pleasure to deal with ! Totally happy with the Car but even more happy with how everyone we worked with treated us , Ali is a pure professional and really made my wife who was the first to come in and look at your vehicles feel very welcome, she also followed up on everything we asked including calling to "follow up" the next day. next time we are looking for a new vehicle, you will be the first place we go.
Thanks Again Charles & Lisa Brown
( Dayton,OH)
The Service People are always kind, helpful and thorough. They explain what needs to be done and my car is always clean after each service. The waiting area is clean and comfortable.
Unexpected issues happen. Stephen and Jayme went the extra mile to be able to handle it immediately! Thank you!
This a class organization. I dealt with Michael Hamlin for the purchase and he is a polite and professional guy who is a real advocate for his clients. This was the best dealer experience I have had in all of my years buying cars. Just had my first annual service and dealt with Tony in Service and DJ picked up my card and dropped it off same day at my office. He also took the opportunity to show me around the new Velar. I love being wowed with great service and Land Rover of Cincinnati does just that. Ricky Bumgardner has a heck of a team in Cincinnati.
This time I have been there for service, had a quick service of my car on time delivery. But the car wash has to be improved I felt like some water is poured on my car and returned and didn't even feel that the interiors are cleaned. I still recommend this place for the friendly staff.
Great service experience. The vehicle was done before their estimate.
Cincy Jaguar is an awesome dealership. We were just in for service and Lee our service advisor is great. He is absolutely the best addition to the Cincy Jaguar family.
It is unlike any other dealership we have found. In for service and Lee makes sure everything is taken care of and our sales guy Eric always checks on us when we come in for service just to let us know he is around if we need anything
This place seems to understand customer service!
This was hands down the BEST car buying experience I've had at a dealership PERIOD! My sales woman was Melanie and she was as personable and honest as they come. I wasn't there to purchase a $120K Range Rover but she treated me add of I was she ran laps around the place catering to any want and need I could have she has an extensive background in sales and it showed. This is a upscale dealership, but her humble demeanor and attitude sold me alone. Everyone in the place congratulated me on my new purchase. It's been 2 days and my sales woman Melanie has been in contact with me to check up on me even inquired about my travels. Now for the car It was immaculate a Convertible Jag at an incredible Price "thanks Melanie" If your in the market for a Jag, Rover, or any car for that matter check their inventory and then call and go see MELANIE.
My service advisor, Tony, does an excellent job of taking care of my vehicle's service. I am very pleased with the service experience provided by JLR of Cincinnati!
From the time we walked in to look at car options to the time we drove the car off the lot and beyond we have received first class service from the Cincinnati dealership. Logan was friendly, knowledgeable and prompt with the support he provided.
Zach and Lee were very courteous and attentive to my concerns. Service was efficient and completed in the time promised.
Jaguar Land Rover Cincinnati was an amazing experience in buying a new car! Jeff Knollman was a very professional sales guide. I didn t feel pushed to buy and I was very comfortable. Highly recommend Cincinnati Jaguar and Jeff Knollman!!
Frank Hutson was very helpful and the follow-up conversations after purchase are much appreciated.
We stopped by to look at Range Rovers and had a really great experience. To be honest, Range Rover was towards the bottom of our consideration set, but after seeing the cars + having such a great experience with the sales team it became our top choice. We worked with Jeff Knollman, who was a pleasure to deal with. I would highly recommend Land Rover of Cincinnati to anyone in the market for a new or pre-owned car.
Best dealership for Jaguar purchase. Jeff Mattox was our salesman and was extremely helpful from beginning to end of purchase. We travelled 500 miles from home because our local dealership was no help at all. Thanks Jeff!
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