Jaguar Land Rover Cincinnati Review

What a great experience I had purchasing my first Land Rover. Ali was wonderful! She was very prompt and knowledgeable. Thank you so much! Love my new car!

I bought a my Land Rover at Jaguar Land Rover Cincinnati and the experience could not have been better. Michael Hamlin is the go-to guy at this dealership. He is professional, prompt and accommodating. I have bought a lot of cars, and this was one of the best experiences ever.

If you are in the market for a Land Rover or a Jaguar, give Mike a call. You will not be disappointed.

I was in the sales process with many dealerships leading up to speaking with Jim Rutter, he was very easy to work with and used a laid back approached which was very refreshing. Gave great service, pricing, education on the vehicle, and he even picked me up at the airport at 7:00 A.M.! It was a pleasure to work with him, along with the rest of the team I met while I was there. Overall, was very happy with the process and will definitely do business with them in the future!

My husband and I had a great experience with JLR Cincy. Our sales guide Jim Rutter was absolutely wonderful to work with and made our experience very enjoyable. I was in an unexpected situation with my old car and needed time to figure out what the best option for us was. Jim was very patient and helped us every step of the way. He took the time to email and txt us to check in but wasn t overwhelming. I intend to always come back to JLR Cincy anytime we need a new car!

Second favorable experience buying a Jaguar/Land Rover. Glen Sullivan has been my go-to sales person during each process and has made the car buying experience quick and hassle free. I'd recommend Glen for your buying needs.

Recently purchased the Jaguar XE from Cincy JLR coming down from Cleveland. Sales Guide Greg Gaver was extremely responsive with all the questions I had during the previous weeks, and was very accommodating with our hectic schedule. Everyone was very attentive to us throughout the process, start to finish. Excellent experience.

Everyone at the dealership was amazing! They treated me like royalty. Ricky Bumgardner went the extra mile to communicate with me and to make the deal satisfactory( and that ain't easy with me! lol). The Rover is fantastic- as good as an S model Mercedes in an SUV!

Always professional. Always sincere. Always excellent at correcting the rare problem that pops up. Quickly too. Straight forward....no BS. Highly recommend. They were booked on appointments for another month, but worked in our LR4 when they could. Charlene made sure we were kept posted. She proved a thorough explanation of what the problem was and what they did to resolve it. Fantastic team!

This dealer was top notch all the way! It was our first experience buying a luxury car and they were excellent from the moment I emailed them to closing, their team was worked together and was great. Ali and Lisa were helpful and very knowledgeable. I would highly recommend them!

Although repairs are pricey, they stand by their repairs and make them right if any problems persist.

We had a wonderful experience from the moment we walked in the door and were greeted by Ali Clarke to when we left the building with our new car. Ali Clarke treated us as we were more friends than clients. She walked us through our whole experience upto signing the papers. Your finance department was exceptional. Lisa Coleman had the paperwork done when we came in to finalize everything and made this go very smoothly. Unlike other dealerships that we sit there for hours. I have already told one of my clients about your dealership. Thank you for such a great experience!!

All of my experiences at Land Rover Cincinnati have been amazing...from by m y first Range Rover 61,000 miles ago, the othe annual service over the last four years. I always appreciate how helpful and efficient the service team is. My last service was supported be Stephen Boster, he was fast, efficient, and thorough. Thanks you!

Fast, professional and courteous. What more could you ask for.

Toby A C Jamieson was extremely helpful and accommodating. My entire experience was stress free. I highly recommend Jaguar Land Rover.

JLR Cincinnati made the car leasing experience as easy as possible. Jeff Knollman and the JLR staff are kind, courteous, and professional. The last time I bought a car, I spent 8 full hours at the dealership. Yesterday, I picked up my new car and had the whole process wrapped up in about 90 minutes (if not less). I couldn t be happier with the way I was treated throughout the process, from ordering to driving off the lot.

Steven was great to work with. Thanks for delivering my car to the house!

I want to thank Chris in the service department for clearing an error code on my instrument panel for no charge.

Lee did a great job. I felt welcomed and comfortable

Service was closed late Saturday but a salesperson was great about having me pull into the service bay and took info.

Great service and staff! Very accommodating and transparent!

I love going to this place. Everyone are so friendly. The service is great. Thank you guys.

I ordered a new Range Rover and Jim Ritter exceeded all my expectations. He keep me advised of delivery updates and had everything ready for my delivery. I highly recommend the dealership and Jim Ritter in particular!

Vickie Bell

Purchased my first Range Rover here in 2014 and the entire staff is fabulous to work with, especially Frank Hutson, Beau and Bobby Walsh ;)

Will definitely return in the future as they have "earned" my business

Marvin Shotts
Nashville Tn

Our salesman Andy was amazing! We'll definitely by our next car from him. We found our car online, drove down from Columbus and couldn't be happier! Thanks Andy!!!!!!

I just had my first LR service and it was perfect! The service manager (Jayme Fox) coordinated my vehicle pickup and kept me informed on progress along the way. Couldn't have been better!

took my 2006 jaguar in for repair on three issues,they checked it out and wanted a huge price to fix them,radio was one of the problems and he said the wireing needed checked out,huge estimate.needless to say they fixed nothing and charged me 335.00 to do nothing.i would not take a vehicle there anymore.

This last weekend, we had the pleasure of dealing with Jaguar Land Rover Cincinnati. We were from another state, but had found the Jaguar model we were most interested in purchasing at this dealership. The experience could not have been more positive for us. Every member of of the sales organization and management team extended us the upmost help and courtesy. We spent most of our time with Greg Gaver. He handled everything from the trade-in process, through the delivery of our new Jaguar. The entire process was completed in a couple of hours and that included his very thorough review of all the features of the new car plus the customization of all the electronic options. We recommend Greg and this dealership very highly.

Friendly and professional experience from end to end. Nothing short of perfection from a buyer's perspective. Thank you to Consultants Greg Gaver and Anna Leatherbee. - Kirk Woodruff

Great place to buy a car. Jim Rutter was wonderful to work with. Highly recommended even if you are buying used.

Shout out to Jeff Knollman at Land Rover Cincinnati. Jeff was wonderful to work with, as is the entire dealership. So easy going, no high pressure tactics. Fair pricing and just amazing vehicles. My wife got a Range Rover Velar from Jeff, and the process could not have been made any more pleasant. Everyone there is so hospitable. From sales to service to parts. Not easy to find that these days. Great dealership!
If you are looking for a Land Rover, Range Rover, orJaguar, Jeff is the person to see!!!

Made the process very easy. Worked with Anthony Gardner, treated me well and with respect.

I purchased from Greg Gaver this week and the experience couldn t have been any better! Greg is truly pros pro. He s honest, professional and I never felt like he was rushing me into a decision. Greg has remained extremely patient yet professional in following up with me over the last few months as I was doing my research and his attention to detail was second to none. I appreciated his responsiveness because he took ALL my calls/texts/emails anytime even when he wasn t working . Most importantly, he did what he said he was going to do and he did it on time. Overall, my experience with Greg was phenomenal. I truly never felt like he was selling me. I highly recommend Jaguar Land Rover Cincinnati and most importantly Greg Gaver to anyone thinking about a new car! You won t be disappointed with him or your experience!

Great customer service on both the sales side and service side! A big shout out to Glen in sales and Lee in service!

I waited 2 hours for my vehicle because there were no service vehicles available. I did not mind because my favorite service technician,
Jamie Fox, has always helped me out since I purchased my Range Rover! I was so glad to see his smiling face back in the service department.

Great dealership. Made purchasing a new SUV easy. Very friendly place.

We bought our second Jaguar and recieved the same excellant service as we did the first time. Michael Hamlin always excels at his customer service

Out of state buyer, everything was well coordinated. Staff friendly. Facility spotless. Pleasant low stress purchase.

Frank Hudson was great to work with. Very polite and easy to deal with. He made the whole buying process effortless, and enjoyable.

It was time for the 1st year check up for my Jag . When I drop it off I requested that Ricky Bumgardner the service manager Have it ready to be picked up b4 4:00 so as not to get stuck in traffic .At 2:30 I was called to pick it up. I thanked him and was home in no time . THANKS

Top notch customer service! My service advisor, Chris, was knowledgable and very accommodating. He made things as easy for me as possible. Tip: Have your car detailed while it's there. It's like I have a new car again!

Great service! Tony Campbell had my car picked up, serviced and returned all clean and shiny! What a wonderful experience!

Best car buying experience I've ever had. Jeff Knollman was our sales rep and he was so nice to work with. Everyone at the dealership was professional and friendly. Highly recommend doing business with them!

Great experience. Knowledgeable and helpful staff, especially Jeff Knollman who was great to work with.

I recently bought a used vehicle from Land Rover Cincinnati. I got a fair price and I am extremely happy with my purchase. The staff, particularly Patrick and Lisa, were very accommodating and friendly. I would definitely recommend this dealership.

WOW what service so glad I shopped here....I now own a Range Rover Sport! 518 HP Supercharged what fun to drive

Just completed our first service appointment! Everything went so smooth, especially the drop off/pickup. The loaner was amazing and the communication from our service manager, James, was spot on. I was a little nervous at first as we didn't purchase the vehicle there, but they treated me as if I was a lifelong customer!!

Great dealer. I worked with Jeff Knollman on a pre-owned out of state purchase. Jeff was timely in getting me the info needed on the front end to feel comfortable about making the 2-hr trip over. Once arrived, the car was detailed, parked out front, and ready to go. Negotiations were easy and an overall pleasant experience. Would purchase again from this dealer.

Chris Peters did a great job, returned my car washed and had it driven to my place of work. Overall great job!!

I could sum up our experience in one word, "culture" but that would leave out the great service provided by our professional sales rep. Denise. Not only were we impressed by her commitment to excellent customer service but the hard work she put in to make us feel valued as a customer. I think I even gained a pound or two from the snack area that exist within the lobby area. I have since returned to get our vehicle washed and the vehicle washing staff treated our vehicle as if it was their own. They were careful to give our vehicle the detailed attention that it deserved! What a culture, what a service, what a place to look forward to visiting, again and again! Thanks! The Coreys

We worked with Tony Campbell, he and everyone there were AWESOME! It's one thing to buy and everyone is great, but for service - that's impressive:)

Frank Hutson was wonderful to work with. We were in the market for a car for our daughter and he was very patient and honest with us. He let both my husband and I drive the car we were interested in and said to think about it and let him know. He never once pushed the sale which was so refreshing. From the phone call to walking into the dealership we always felt welcomed by himself, receptionist, financial manager and service person just walking by. He even sat with our daughter after bringing her in to discuss everything about the vehicle before driving it off the lot after the purchase. If you are in the market for a car, contact Frank. I highly recommend this dealership.

The purchase process could not have been smoother. I was provided multiple options on purchasing my vehicle and I could not be more pleased.

Yesterday my husband and I went to Land Rover to look at cars, then he surprised me with the New Velar. I have to say I was completely overwhelmed....we have owned 5 Range Rovers, I drove an Evoque, which I loved. By the time we left I was driving the Velar, and my only regret was not being able to have had a proper goodbye with my Evoque, which was an excellent vehicle, can't say enough, it was a great car. Thank you Jeff Knollman for the stellar service you always provide making the transaction as smooth as could be. Thank you Rachel for making me feel like a long-time friend while you attempted to show me everything I needed to know.....I will be calling you for a refresher course, LOL! Your service and kindness are truly appreciated. We will be back!

Awesome purchasing experience-great people! Special thanks to my sales guide Michael Anthony!

If you want to work with an awesome sales consultant ask for Patrick. Patrick was patient and professional while addressing all questions or concerns I had about the vehicle I was interested in. He made sure I was 100% comfortable with my new vehicle before I left the lot. A great experience!

Coming here was by far the best decision I ve made for myself and my car! From the moment you pull in, the team is ON IT and ready to get you and your car in and out with as little hassle as possible. My Service Representative, Norman, was awesome. He called me to give any update on my car- and was very clear throughout the entire process. Great work team! I never thought I d say this, but it s almost as if I can t wait to get my car serviced again, just because they did it so well and again, with no hassle. 100% recommended!

We are very pleased with the experience we had at Cincinnati Jaguar/Land Rover. The staff we dealt with were so friendly and nice, no pressure. Our sales person, Jeff Knollman was very knowledgeable and informative in helping us make a decision with the purchase of our F-Pace Jaguar. We would also thank Emily, Rachel, Mario and the people who preped our vehicle. We feel as though we have a relationship with these folks and will enjoy working with them as we continue our service with the dealership. Thanks to all of you at Jaguar/Land Rover Cincinnati.
John and Teresa

Love the RR. Key reason I continue to purchase is the Service Department. I have worked with Tony Campbell for 9 plus years. He is a gem!

I was very impressed with the efficiency of the staff. Our sales lady, Denise Revely, was exceptionally knowledgeable and patiently kind when explaining the functions of the Jaguare F-pace.

We can t say enough about the professional and personalized level of service provided by Jim Rutter and the rest of the Land Rover team. Jim customized the car buying experience to fit our needs and helped secure the perfect vehicle for our growing family. We are so happy to be in our new Land Rover!

First experience with Land Rover. Previously purchased bmw, Mercedes, Volvo. Pros & cons with comparing these makes, but modern Land Rovers are the real deal. Also, the purchasing/sales experience was the best I ve seen. Even with high-end vehicles in this showroom, there is no haughty taughty going on. They encourage you to take a look, get in, fully know what you re considering buying, go figure! The representative working with us, Frank Hutson, went above and beyond to help us get into a vehicle that met all of our needs. Zero pressure, zero selling , just the facts. Extremely knowledgeable, professional, and down to earth. Understanding of course with our small children and crazy schedules, Frank was truly a pleasure to meet and to have working with us. We will go back to Land Rover and Frank when the next lease is up. Thank you again Frank!

Cinti Land Rover did a great job on my servive visit this week, nice work Norman and service team...

I came in to look at the Jag F pace and worked with Jim Rutter. He was incredibly helpful and very knowledgeable about the SUV. During the test drive he talked to me about all of the attributes of the vehicle. He discussed them in comparison to other brands which I am familiar with. This was incredibly helpful for me in making my decision to make the purchase. Jim s very professional and detail oriented in managing the entire transaction. We had great help from the IT guys in setting up the app and I m able to use all the tools available day 1. It s a great place to buy a luxury vehicle!
Thanks Jim!

Exhilarating. Uncommon. Fun. Buying a car of this caliber can be daunting. However, Jaguar made it a top-flight experience, with me transported to a higher plane of automobile excitement. Appropriate for a car which is nearly a rocket. Nice job.

Both Glen Sullivan in sales and Lisa Coleman in finance really made the Land Rover brand one of my new favorites by creating an easy, seamless and service oriented experience! They worked with me to get an amazing deal on a vehicle that suits my needs and I m really happy with. I ve taken part in the process with several other luxury auto makers and highly recommend this dealership and working with these individuals bar none!

My service experience was exceptional. Jayme was extremely informative, prompt and extremely accommodating. Every one I spoke to from answering the phone to the gentleman who delivered my car was professional and friendly. Thank you for making a somewhat stressful situation (car issues) so easy!

Cincinnati is not the closest dealership to me, but I refuse to go anywhere else! They are always accommodating and keep me updated throughout all service appointments. Charlene, my service manager, was friendly and helpful throughout the entire process. I couldn't ask for a better experience.

Tony in your service department is one of your greatest assets!

I recently purchased my second Range Rover from Jaguar Land Rover Cincinnati and Jeff Knollman. Jeff is extremely knowledgeable, personable and willing to go the extra mile to get you the car of your dreams. I'm extremely happy with the purchase of my new vehicle and the outstanding service I received throughout the entire process.

Fast, friendly and convenient. Also, great updates on estimates and time to complete.

I just picked up my new Velar. Love it! Jim Rutter was a tremendous help with the sale -- very friendly, informative and no pressure. The entire team is focused on customer service. A great experience!

Jim Rutter was amazing!! Easiest and most seamless transaction ever.

Jayme helped with the service of my Discovery sport, was a great experience didnt take to long and we was given a loaner vehicle to drive around until the repair was done. Amazing dealership, changed my opinion on dealerships was a great buying experience and will buy again from them in the future.

Terrible experience. purchased a brand new rover $145k and Frank was the salesperson. he didnt know which was was up. he was lost. on test drive the vehicle was a filthy mess. he botched the paperwork after we went over it 5xs, ignored my simple requests. when i went to take delivery od 2019 rover not ready. floor mats missing , battery dead all the carpets and parts still in plastic bags laying on the service dept floor. i complained several times to dealership even called land rover direct its been 5 weeks dealership NEVER reached out. they dont care!!

Great location but every thing I wanted to drive was sold by the time I got there.

Jayme, Eddie, Glen and crew were/are great. I did not have an appointment, but Glen told me to just come in to have some minor service done. Did not wait long and was treated like royalty. Thanks Jaguar Cincinnati!

Frank is very knowledgeable about JLR vehicles. He is great to work with and made the purchase and paperwork very quick and easy!

Lets start with my sales rep Frank Hutson. He will go out of his way to make you feel part of the Jaguar family. He made our purchasing experience fun . I would recommend Frank as your go to guy if you ever consider a jag. The finance person Lisa Coleman was very friendly and informative . She was very thorough in explaining all our options. My wife is totally elated with her new car and we definitely made the right decision. Thanks Jaguar of Cincinnati.

L R service is always the best! Chris did a terrific job!

Service Dept. was able to fix our problem with our Velar defrosting issue until the permanent fix is available. Pleased with the results and the service provided.

The service at Land Rover of Cincinnati was outstanding. The service person, Tony Campbell, always assists me in a professional manner, when I take my Jaguar there. During my last visit on March 16th the owner, Ed Neyra, took the time to stop and say "hello". I highly recommend this dealership and their service department.

Really love this dealership, but especially the salesman Jeff Knollman!!
He sweats all the details for me , always listens, and finds me the Right Car, no matter how long it takes, then gets me an incredible deal every time !!
That is why i keep buying Rover !!!

Ask for Jeff Mattox, best sales professional I have had the pleasure of dealing with. I can not say enough great things about the dealership and Jeff.

It s truly a great experience buying from Jaguar Cincinnati. Ali Clarke our sales guide was so great, not pushy and giving us total control as she met all our request. The total process was a great experience.

The service department was top notch as always. Jayme was great to work with and kept me informed as to the status of the repair all during my visit.

This was my first time dropping off my car to Land Rover. Everyone was very friendly and Jayme had my car finished within a few hours. Great experience!

Jeff Mattox did an excellent job during the evaluation process and the whole sales process. He explained all options available to us and we are very satisfied. Shaun was also very helpful with the car set up, very detail oriented and patient.

Great Service before and after the sale. They just serviced my vehicle by driving close to an hour one way to pick it up. Service was smooth as silk.

Land Rover Cincinnati service department is exceptional in their customer service. They are professional and extremely friendly/easy to work with.

Lee was very helpful and responsive. They called with updates and had a loaner car available for me as planned.

I just leased a new Range Rover Evoque and it was the best experience from start to finish. Jen Hampson was amazing. She talked me through the entire process, set up the car for me, and was incredibly knowledgable about all things Range Rover. I highly recommend everything about Land Rover Cincinnati and Jen.

Greg was great to work with. We would highly recommend!