I've had a small business VOIP system for 24 years and switched service to Improcom in 2012 when Time Warner terminated it's small business division. It is a decision I will never regret Improcom has been a tremendous and reliable communication business partner.
my dealings with Improcom Golabl Telecom have always been highly professional and very responsive. They provide me with my office phone lines and the service is good and price is excellent.
I was reluctant to make the switch to having any VOIP lines. Improcom made the process easy, and their customer service still remains fantastic more than 5 years in. Tim is on top of everything.
I have been using IMPROCOM for almost 10 years and have only positive experiences from this relationship. Their sales, service and customer support has been on par all of this time and I am not even remotely interested in exploring any other companies.
My office is using the service from Improcom for more then 10 years, from 2001. Great service, 24/7 support, reasonable low price, never had a problem. Thank you!
We have been using improcom for our voip phone service for couple of months now, and the money they saved us is mine blowing. Not to mention no more dropped calls or interruption in our service.
Been with them for over a decade, always there for us if we have technical difficulty, have the best equipment , best phones and extremely great and reasonably priced service!! Staff and management are great too!
I've been doing business with Improcom for over 8 years. Never had an issue. I've moved offices a couple times over that period and they've always made the transition easy and effortless. Highly Recommended
Fantastic service and professionalism. So happy to have Improcom for all of our telecommunication needs! Would recommend them for all businesses of any size. Customer Service is always immediate.
I am a Doctor and owner of my medical office. We have 9 phones, unlimited number of phone lines and 4 phone numbers, all of the above are served by Improcom for more than 15 years, from 2005. I would like to say that Improcom provides great customer service and support. We use the web portal to scan received calls, to forward calls, to read voice mails of the computer, getting notifications of missed calls and voice mails. Improcom support is very patient to explain to me and my staff what we can use and how to use all the features. I am able to reroute my phone to my cell or to my secretary at any time virtually from my smart phone. I also enjoy using Improcom s application on my phone that allows me to make phone calls from any place of the word as I am at my office, patients getting office ID number. When my front desk secretary got sick, I asked my former secretary, who moved to another state, to handle the phone calls and patients requests. Improcom was able to mail the phone to her overnight and she was connected to the office as she would be next to me in the office. She was able to pick up all phone calls and transfer them to me when necessary. There are lots of features we don t even use but they are available for their customers. Whenever I have a problem or need to do some changes in setting of my business/ vacation hours, transferring calls, accepting calls, I email to support@improcom.com and they respond immediately, even during weekend and late evening hours. For more than 10 years I did not have any problems with Improcom. Even during the major Hurricaine Sandy where our area was destroyed, our service was not interrupted, all phone calls were immediately rerouted to my cell phone number, Imrpocom was one of the first companies , who restored their service after Sandy. I recommend Imrpocom service to all small and large businesses, you will not be disappointed. You are always welcome to email me with any questions at perloffmedical@gmail.com. Sincerely, Dr. Perloff
Improcom Global Telecom provides and services all of the communications equipment in our medical office. If there is ever an upgrade needed they are here taking care of it immediately. If there are relocations or service required, one call and they are on it in an hour.
I can t say enough about the good service this group provides to keep us up and running. As a medical office handling all types of emergencies, communication is paramount to our operation and Improcom knows this and it shows in their sense of urgency.
The staff at Improcom are so helpful and professional.
You get an immediate response without being on hold and transferred
all over the place. I highly recommend them.
Improcom has been handling the VoIP for my Physical Therapy practice for the past two years and it's been absolutely a breeze. From voicemail forwarding and dictation, to faxing, it's been really top notch. Highly recommend, great customer service when needed!
As manager of trucking company I understand how important to provide high class service! Micheal Gutman and his team doing great job! It's easy to reach them, easy to set up whatever you need. I am strongly recommend Improcom as VOIP company for your business.
We've been with TopVoIP for two years. The team is knowledgeable, responsive, and budget-conscious. They make it easy to add employees and manage changes to our outbound messaging when needed. Call quality has been excellent. Highly recommend.
Great reliable service! My Law offices signed our first contract with Improcom in 2002, since that time we are Improcom's customers. I love all the features and possibilities Improcom provides us with. We use unlimited phone lines, web portal where we can schedule time for the phone to ring in the office and to be forwarded to voice mail at night and vacation time or during other time to forward calls to my cell phone. We use different voice mail greetings for different situations like if we are in the office but busy, if we are out of the office, if we just want all phone calls go to voice mail, etc. I use iPhone application whenever I am not in the office (even out of country), I am making calls as I am in the office from office caller I.D. When you are abroad, the application let you make calls to any local numbers in USA using internet ,Whatsup or Viber let you call only to smart phones, not to local numbers, and there is no additional cost for making calls to USA from other countries. When there is a problem I email to Improcom and get their response in no time! Thank you! I do recommend Improcom to all business people. They are great and reliable.
Been with Improcom close to 20 years. Excellent customer service and very knowledgeable IT staff.
Great service, 24/7 support. We have been with Improcom for over 10 years.
Great company, works constantly to improve its services. Perhaps at times hard to reach but they'll respond to emails immediately.
Great company!
Professional staff!
Awesome pricing!
VoIP service are similar from each company, but how the service continues is the deciding factor where to buy. WE decided to work with Improcom, since they had the solutions we needed and best prices. We so happy the customer service is so wonderful as well!
Working with Improcom gave me an edge in my business. Easy to deal with the staff and fast reply to my questions or issues. Call forwarding and landline to text are two of the best features I always use. Would recommend every time.
The definition of the word "Reliability" is the quality of being trustworthy or of performing consistently well. This is exactly what I can tell about Improcom Global Telecom company. We are always rely on the service is provided by the company. Outstanding technical support and an assistance, friendly staff.We are very lucky to have Improcom as our phone service provider for more then 10 years.
It s always a pleasure dealing with Improcom! Fast service and professional response to any inquiries, ingenious solutions from top level engineers and computer specialists to any business requirements, no nonsense excuses.
As a business executive with over 25 years experience, I can say with certainty, here is no better telecom service provider out there!
We've been doing business with Improcom for over 6 years.
Highly recommended.
improcom.com
