Ignite Payments | First Data Reviews

Patrick at First Data, expedited my application and followed up promptly, I would highly recommend Clover First Data to anyone. Thank you Patrick!

WOW, it's always a pleasure dealing with my rep, Patrick Horszynski at Frist Data! He is knowledgeable, super friendly, so helpful and always willing to go the extra step to ensure my requests are handled promptly, most often right on the spot saving me from endless hours of follow ups, voicemail messages etc. I really appreciate that, like many other business owners we don't have time to waste and Patrick clearly understands that. I would strongly recommend Patrick, you won't be disappointed!

Worst customer service.
At the time of selling and introducing their product, they promised for good service and quick response. But after they sold it to us, they start their strategy to not reply. I just asked for Merchant ID and I mailed them last on Dec 10, 2019 and yesterday was Feb 9, 2020.
Still I couldn t get any response from them.
Really, is this your service?
Never Recommended!

Patrick Horzynski was quick, personable and made the switch from Moneris to First Data very easy.

He answered all my questions and concerns (because I read reviews) and explained why some people may have had issues in the past.

While my business isn't open yet due to covid and construction delays, my employees are already familiarizing themselves with the new device and are already enjoying the wifi Clover over bulky and glitchy two-piece I had before.

Be very careful with these people you are signing up for two different things they make it sound like you can cancel without penalty but that does not apply to the equipment lease.

DO NOT SIGN UP WITH FIRST DATA

What a terrible experience trying to cancel a contract without penalty even though it is a legal right based on the Canadian Code of Conduct - First Data seems to think they are above the law! Many, many frustrating phone calls later and I've got no where... they will not provide their affiliate (First Data Global Leasing) with documentation to prove we were within our legal rights to cancel without penalty. And the people in the company that should be assisting with the matter seem to refuse - they leave it to the junior customer service representatives that have no clue how to explain to me why First Data does not have to follow the law or transfers you an automated phone system that takes you no where! They can only apologize and say there is nothing they can do.

BE AWARE - The Canadian Code of Conduct States that "Merchants are allowed to cancel their contracts without penalty following the introduction of a new fee, a fee increase or when a reduction in applicable interchange fees is not passed on to the merchant." "Merchants have 90 days from the date they receive the notice of the new fee or fee increase to cancel their contract without penalty."
"As part of this right, merchants cannot be charged penalties for any related service contracts with payment service providers, such as terminal leases or third-party payment processing."

First data documented that we told them the "reason for cancellation" was that we switched service providers and will therefor not assist with cancelling our terminal lease without penalty. We did not know that we had to site the Canadian Code of Conduct for them at time of cancellation. Is this not ridiculous?? Any reputable business would assist their customers based on their LEGAL RIGHTS - It should be MANDATORY that they check if we were within our rights to cancel and act appropriately.

Point of Sale Devices require repeated replacement. Call centre is confused and has no process that sees device replacements through to the end. Agents neglect to note call records, make false promises. Requires many follow-ups impacting our client services. Agents resolve administrative problems by creating new merchant accounts, duplicating leases and double-billing.

Have been fighting to get my money that disappeared in their "back end". Of course they insist on still charging me for rental, etc. They say that the machine is working and rental fees still apply.....the machine is working, the company isn't. Payments go to them, just not to me! So yes, the machine is working......to make them my money.
As an update.....after dealing with bank traces, clients, etc....the bank sent me proof that first data, in fact, did receive my money back. So, yet again, called first data back and funny.....they didn't even need to trace it. They knew it was there all along. They had just decided not to call or contact me to let me know. Now getting my funds, with charges from first data taken off, of course.....lol. They had no intention of contacting me to let me know my funds were in their account. Just hoping I would forget?

Paresh was awesome to work with. He was prompt to answer my initial inquiry when I reached out to him. He was thorough in explaining the process, pricing and to ensure I had a better understanding of the devise. I'm a fairly new entrepreneur and the world of debit/credit machines can be quite daunting when I have 1001 other things to be working on. I highly recommend Paresh as your go to person at First Data.

Something odd with these reviews. It looks like people affiliated with the company wrote these positive reviews. I will tread carefully.

They steal your money for months and Nicholas says hes the one in charge yet will not give out telephone and Email contact info. They are theives
The rating system should be allowed to give NO stars

Kubendra Naidoo at First Data was who helped us set up our PoS system. We always received a quick response to any inquiries we had. Further, we received the POS system quickly and had the terminal set up in no time. The terminal has been working well without any issues ever since installation.

Excellent rates compared to other credit card processors. I had the pleasure of dealing with Nasrin and she was wonderful. She answered all my questions in a professional manner.

Thanks for all the help ..Even though I have small business this company give my quick setup I'm so thankful .I highly recommend this .. Keep up the good work

Great service from start to finish from Patrick Horszynski through to the set-up and use.

Kesh did a great job looking after us. Great experience.

Kuben was very helpful getting us the information we needed to set up payment processing with First Data. Very friendly, understanding and reliable.

Thank you Andre Sanchez for your excellent service!
He answered all my questions quickly and was very polite!

Hey I was helped out by a gentleman his am name was Andre he helped us so much and helped us grow!
He was so patient and amazing costumer service !!!

O customer service. When your machine is down God help you. As a small business owner running a convenient store in a busy location, time is letteraly money. They should be there for us, but they are unreliable. Keeping us on hold for over an hour and getting disconnected multiple times while trying to reach an agent is unacceptable. Save yourseld the headache, time and money.

Great product and great customer service. I was helped by Kuben and he went above and beyond to explain the services offered by the company to me and showcased impeccable customer service.

service was amazing and i will recommend more people to Mr kuben for the first data merchant services

From the moment I contacted clover, my dealings with Maryam have been exceptional. She helped me understand how the products worked and how it could benefit my company. Erick

Great services , I highly recommend Nasrin, she was such a great help everytime I called for support or other issues .

Great friendly and personable service, fast and efficient!

The lady I spoke with was Maryam Bin Yahya and she provided excellent service and I would recommend her to any one. She was very sweet and soft spoken. She was a HUGE help and very patient with me.

I had excellent service from Maryam Bin Yahya...I was explained everything step by step and all my questions were answered promptly.

Customer service was not very good. Got transferred to another department cause agent couldn't help me even though I had pressed the technical support button. Waited on hold for over a hour and half and gave up. Would have been nice if they had sent out an email regarding any updates to their software. Software update was to take place June 13, 2019. Our machine stopped working the third week of May 2019. Been trying to call customer service everyday, but cannot get through. Thinking of switching to another interact provider.

I enjoy my First Data machine very much, and so do my customers. I also enjoy dealing with First Data as a company. My very first experience was when I inquired about joining, and I met Suzanne Vetere, who became my contact person. She is, in a word, amazing - excellent customer service skills and very knowlegeable. Suzanne made the entire process go very smoothly, and it was accomplished in a very short amount of time. Whenever I need technical assistance or have questions about my account, I always receive prompt, accurate information from the respective departments. Everyone is so helpful, and wait times are minimal. It is great service from a great company!

Very good and Paresh' was a great help and wonderful to deal with always there to help me and deal with issues. Excellent Service

This people are terrible. they are overcharging for the lease of the machine every single month!!. when you want to cancel, they hold you to a 5 year contract, eventhough you only signed for 3 years with the merchant and then they want $2200 to get you out of their contract! On top, the customer service is terrible, very rude and they just hang up the phone. This is a crooked company do not sign up with them!!!! If you check their reviews with mostly US clients, they only get a 1 star rating from over 350 people because of their deceitful business practices. Stay away!!

Patrick Horszynski was an absolute pleasure to deal with. The rates were great. They are lower than their competitors. Always responded to my emails and phonecalls in regards to any questions I had about the Clover Flex. Was always upfront, and never dodged any questions. My business had to be delayed for opening due to COVID-19, and Patrick always kept in touch during the time I was not open yet. Thanks again!

The constantly call and hang up and when someone finally was on the other end of the line he called me a wuss when I asked to be taken off the list. Any they keep calling..... can't imagine dealing with them. Also the # on the call display does not work - constantly busy.

keep calling and hanging up on me - can I give 0 stars?

We've been leasing a machine from First Data for almost 2 years now and our machine stopped working two weeks ago. We've been on several phone calls with their tech department who refuses to send us a new machine and claims that the reason our machine no longer works is because of the cell service in our area. Their ONLY solution is for us to break our lease, pay all the penalties, and go on a new lease with them in order to be sent a new SIM card to see if that might make our machine work again. I was spoken to like I was a 2 year old being mansplained to about how their systems work. I've been warned that merchant services are "money-grabbing schemes" in the past, but these interactions have shown me that they truly care nothing about their customers. If I break our lease, I will certainly never be working with First Data again.

I have two vx680 3G and they are one of the best devices I have had to use. First Data is always ready to help me with my questions. Great quick service, I have recommended this device to all my Food Truck friends. The best thing is the funds are in my account the next day.
Thanks for all your service!!!

Very professional and fast... excellent service and amazing after sales service... I recommend any small business owner to go with First Data... A special thank you to Maryam Yahya for her amazing service

Shamim Adil was so helpful, very quick to contact me after my first inquiry and had everything set up and done in just a day. Great Rates and customer service was fantastic. He was very knowledgeable and was able to provide me with answers to my questions in a timely manner.

Customer service is amazing -- they were able to beat my previous rates, and application process was super easy. Frank Mancuso was very personable and super quick to handle any inquiries or concerns I had. I was very impressed.

I worked with Kesh on setting up our new terminal for our rehab centre. He set us on the right foot and processed our order in timely manner.
The rates are also very comparable to other processors.

after a rocky start with an independent sales person signing me up for a lease when it was supposed to be a rental, i called the head office and got Patrick Horszynski! he is amazing! he fixed everything for me and got me an even better deal. The call in service center has also been great when i call in to change something on my terminal, they walk me through everything. Patrick even called me after hours to make sure i had everything i needed.

I worked with Nasrin. She was very knowledgeable, helpful when filing out the forms, cooperative, answered all of my questions in a timely manner. I would recommend First Data.

"Suzanne Vetere was extremely helpful in providing our charity with the best rates and services for our organization. In today's competitive world every donation dollar matters."

Frank Mancuso did an amazing job in our transition. Excellent Customer Services, fantastic Company and the money goes back into our local Chamber of Commerce! It's a Win-Win for Everybody!

I set up an account with them for a store I wanted to open but couldn't because city denied zoning permit. I called and explain my situation and asked to return the terminal but the wanted me to pay a high penalty around $2600 or keep the terminal and pay the monthly fee. Now am stuck paying $45mth for 5 years for something that was never set up or used. Am extremely disappointed.

We recently changed our credit card processor to First Data. As a 3 store operation, we were concerned about the transition. Ian and Paresh worked hard to ensure a smooth transition. Well done gentlemen!

Maryam was extremely helpful and patient with us, as we set up our account with First Data. Maryam helped with all the questions and emails and because of this, it was the key factor in us going with First Data. If the paper work went well I believe the rest of the set up to go just as smooth.
thanks
Wendy-

Many thanks to Patrick Horszynski at First Data for his assistance signing on Little House Alcohol & Drug Addiction Recovery Society as a new user. Our grassroots organization is set up and ready to take credit and debit card payments remotely.

Patrick and the gang at first data have been very helpful in getting my business set up with a credit debit terminal and taking care of my data needs . I always appreciate getting good service and having things done right the first time. Thank you for all of your help .

If I could a negative star I would. I bought a company in November and the previous owner had warned me about the POS companies (mostly the sales people bad customer service ) but the rates were great so it was reccomend I stick with them.

I did. I have regretted it ever since.

It has been nothing but headaches ever since. In December it really started as they for some reason closed my account twice. Withheld approximately $10,000 before finally releasing the funds in early January, reason why I still do not know.
They also billed some of my clients twice in one day during the period of dec 21st-27th. I received the amount I was supposed to and so i did not realize this had happened until the new year when clients started calling to report this to me and ask me what happened. The money was not in our accounts so we initiated an investigation with First Data. It is now January 26th and they have still not rectified the situation, or even contacted me to tell me where they are at. We reached out to our clients once we had determined a time frame and are now sitting at 12 clients that were double billed

And to top this all off they are randomly withholding funds every day since early January, they currently have over $13,000 of my money being held of my companies money again with no answers as to why.

I have called this company daily with hopes of getting this resolved, trying to get management to do something, they have had over a month to "review" this account.

I am now having to look into legal action against this company in order to get the money they owe me and the apologies and money that they took from my clients back!

Who thought credit card processing could be en enjoyable customer experience! :) Salhar has been amazing. Hope the products they release live up to my expectations.....I don't have any doubts based on my experience so far. Awesome to work with a Canadian company.

He was very helpful and knew information about the product very much and was able to answer all my questions.

Exceptional customer service! I contacted Adil and he had my company set up within one day and received my machine on the second day! Thank you Adil!!

i give full stars for First Data Fast and easy which is essential for small business as time is short ! Thank you so much Nasrin !

Frank Mancuso, the sales representative that I worked with last year and just very recently, helped me tremendously setting up my accounts for my Mobile and Hard Wired terminals. Frank was really easy to work with and was understanding that I did not own a small business in the past, therefore some of the information was new to me. Thank you Frank!

A single star is beyond generous for this company, stay away.

I dont give bad reviews but this is the worst service possible. Everytime I call Im sent to Dominican Republic and no one can answer my questions. Clover Flex terminal not worth the cheap transaction fee's when you take into account all the unaccouted for charges, holding funds for more than the promised "next day deposit". Inkas Payments along with First Data and Clover Flex are horrible for service. Stay with the big banks for your POS terminals. The security and customer service is worth the small savings if any.

Paresh is the best. Super helpful and personable. Easy to get setup, super fast machines...customers are always mentioning how fast it is! Highly recommend!

Paresh made the process seem easy and painless - was able to get our organization set up quickly, when other providers turned us down. Paresh took the time to follow up as we had done any activity - I was having issues and he fixed it for me. Enjoyed the dealings with First Data and largely due to Paresh.

I cant say enough good things about this company.. ANDRE has been more than helpful with ALLLLLL of my questions lol and I mean I ask him a new question daily ... prob more than one... he is quick with his response.. I started using my clover device just this past week and my client's and myself love it ... my payment is deposited into my account the next business day .. I just referred my gf who is a hair dresser to get one of these for her business as well! thank you for helping me with this part of my business and making it seamless !

We are first time business owners, and first data was recommended to us by other local businesses. Being new we were not well versed in merchant services. Our experience with first data has been phenomenal from the start. Paresh took the time to educate us, as well as to develop a friendly relationship. He takes the time to check in with us to ensure we are doing well and is very friendly and informative. Our equipment was shipped to us fast, and set up was quick and easy. I highly recommend first data, thank you Paresh!

Andre has helped me from the start and has been nothing been amazing and supportive. Especially starting my new business, he's been wonderful at addressing all my needs and getting me started!

James Duncan helped us get setup with mobile payment options. Everything works great! Thanks James.

First Data approve my application within two days and I got my machine on the third day. Patrick Horszynski ,my rep was very professional and helpful, he answered all my questions an provided the information I needed.

We are new customers to First Data. Patrick Horszynski set us up, explained the process and answered all our questions in a prompt and efficient way. It has made it an easy transition.

Thank you Patrick for your hard work and getting back to me with all my questions promptly!

Very helpful. Reasonably easy to set up terminal. Gave us options to choose from that were suitable and affordable. Concluded the application and approval quickly. Frank Mancuso was very personable, knowledgeable and easy to work with.

My interaction and the support provided by Adil was extremely good. Setting up a new business has it's challenges and it was a comfort knowing that I had real support on my merchant service requirements.

Salhar Memon was absolutely great to deal with. Fast with emails and calls, efficient and very helpful
Pleasure to work with individual like that.
Thank you
Smile up Dental Hygiene Clinic

Hello had a very pleasant ecommerce account setup experience with First Data. The rep Seechurn, Keshav was very patient and helpful through the entire process. Have dealt with First Data for years and are looking forward to the years ahead.

We've had a great experience thus far and James Duncan was great to work with. We are a non-profit so saving money was really important. The best part is we didn't have to sacrifice on quality of service.

I dealt with Maryam to set up my merchant account and she was incredibly efficient at getting my service up and running within a couple of days. Great service!

Maryam Bin Yahya was very helpful in showing us and explaining a step by step process for their product. Her explanations were understandable which made it a way lot easier. Her way of communication was very kind as well.

Anisa from first data is great and was dragged threw a lot of data from my accountant and passed
even for my accountant to Liston to people for more then 10 seconds they need to be great at what they do and know what they are selling
but at the end of the day the numbers where better then all the others out there

I spent 4.5 hours on hold with customer service, to find out what happen with my monies. They held all my deposits for most of October and Novrmber with no explanation. only after I found my account in overdraft, did I start inquires. They don't care how there action affect my business . They release on November 23rd and released my monies, just in time for Doug Fords announcement on new restriction for retailer. Tie up a small business for almost 2 months without cash flow. in time for more hurdles. Then I tried to pick up on Christmas orders and noticed charge backs of 6k without an email, call, or explanation again. December 7th and I am no closer to finding out what therir doing with all my charges. They were nice enough to give me an application to see my account online, which takes 7 days to approve Nd then 7 to 14 days to appeal any charges. Great...just in time to miss my xmas sales with no resolution. I would stay far away from this American company. But I'm not going away quietly until I get all my monies back.

Pat Horszynski handled our account and he was great to work with. He made sure that everything would go smoothly and was upfront about all fees.
Highly recommend working with him.

After much time researching POS systems, I chose First Data. My representative, Adil Shamin helped make my decision easier by presenting me with an easy to understand platform and by following up throughout the sale.

Andre provides us a quality and professional service for setting up Clover. He gave us a good pricing and the machine works well.

Amazing service, unbeatable prices and first class customer service. The team at First Data went above and beyond to ensure all my business needs and concerns were met. I will always highly recommend First Data!

We are in disbelief at how difficult it has been to work with first data. Once our contract expires we will not be returning as customers.

I was looking for a Merchant system and my Chiropractor uses Clover in his 5 business so I contacted them and was greeted with great help and customer service which was great, had one small issues and they where able to help me out quickly. Thank you Daniel Leake for the work you did to get me up and running.

Excellent customer service expecially Patrick Horszynski. Always patient and quick to respond to any request. Would highly recommend First Data.

Wow where to begin... the absolute worst and unbelievable experience I have had to date and I m beside myself about this company and I would never ever suggest using this company even if it was the last one on earth. I m beyond frustrated by the fact that no one can answer why I m being charged after cancelling my contract long ago, spending hours on the phone with multiple operations transferring me from person to person and spending hours wasting my time. So beyond frustrated.

Bringing my small business to new hights! Thanks to Frank at First Data Canada I am up and going and very competitve to the Big Box store. Fast, friendly and polite!

when i signed up with first data i was told that i could cancel in the first 2 months i tried to cancel the next day here i am 1 month later and having a difficult time cancelling can't speak to anyone all i get is answering machines did not even accept debit machine don't have one and i got a letter in the mail that they are taking lease charges from my bank account on March 5th and i have no debit machine . i have seen 100 bad USA reviews and it seems it is starting here

Excellent services. Kuben was awesome and responsive!

So horrible. I am with them now and ready to call it quits. So I signed up with them thru a company last year, then another company approached me with better rates. We cancelled my lease with the previous company (both companies deal with first data) anyway, returned their horrible clover device and since July, they have been charging me my monthly rental since July for the machine I had returned on-top of my monthly rental fees with panda pay. So they've basically robbed $400 from me and will continue to do so obviously when they had said that they would reimburse me and stop last month. Robbery if you ask me

I recently opened my own hair salon, and using Clover was a no brainer. Daniel Peake explained everything extremely well, was always quick to respond, and really made the entire set up process easy and hassle free. Thanks Daniel!

I have been getting calls from a call center telling me they are from First Data al 3 times weekly. I ask them not to call again, but every other day they call.. First Data claims it is not them, but a broker that sells their services. It is all the same to me, their agent is harassing people. Nobody at First Data that I could speak with seems to care that their agent are calling when asked not to.

Been using first data for a few years. The very best service and prices!

100% sure these reviews are fake....Ive got pricing of 1.42 % for visa and master card.but end of the statement they took morethan 2.75%.please stay away from theseguys....worst service

If you have a business to run, I dont reccomend using this company. Been on hold for the last 5 hours straight. No assistance given , staff were rude on the phone. Dissatisfied with service 100%

Easy,fast and professional. I appreciate the help Patrick offered when choosing and ordering the clover flex POS

Salhar has been very helpful in properly explaining of all the services which shall be provided by First Data. I admire the way he represented his company in winning the business. Am happy to have a good deal and hope this Business relation go a long way.

We had a great no pressure experience with James Duncan, great information on units and features. Over-all a great experience and the product is working as promised! Thank you!

I deal with people in sales and customer service all the time. Few have Patrick Horszynski's follow-through, friendliness, and knowledge. It's easy to trust him and that's why I signed up, and stayed.