Ignite Payments | First Data Review

Very professional service. Frank was very quick to answer all my questions and get me set up. I am very satisfied with the product I got and the service I get. Keep up the good work.

Great sales officer who provided excellent product options, information and competitive pricing. Excellent service - before, during and after sales completed. Definitely recommend using First Data, and have referred others to the company.

I was extremely impressed by how Suzanne V. from First Data organized my transition. I would highly recommend this product to any business owner.

Very soon I'll be opening Play Cafe. I called many providers and they all have pretty much the same offers. The reason I picked Clover is actually professionalism and patience that Pat Horszynski had. Since I am new at business, he explained step by step to me, making everything sound actually easy. He was polite and not pushy like some others. I don't like when people rush things :) I just hope that once I turn on my Clover machine everything with will work smoothly :) Parcel received the next day after our conversation.

Huge thanks to Patrick Horszynski for setting me up with you guys, great guy responding very fast can t wait to get my machine tomororw !

I recently purchased a debit machine through Suzanne Vetere on behalf of our Kiwanis Club of Manotick. We have a number of older members who were very resistant to the purchase of this machine but within a few days, the ease of use and the clarity of accounting has won everyone over. Because we are a Club many Board members are involved in the approval process. Suzanne was extremely patient, without pressure, to allow me the time needed to convince the Board. I very much appreciated her help in answering the many, many questions we had and for recommending us the appropriate type of machine that would work for our fundraising purposes.

Thank you, Suzanne, on behalf of the KIWANIS CLUB OF MANOTICK.

The worst most terrible company ever! You sign a contract CLEARLY stating NOT to ask customers any personal information and then they ask you to provide these private personal information to release your hard earned money! They held over 40 K over the period of almost 15 days. I called their non English speaking customer's service over 4 times EVERY SINGLE DAY! The system was down every single day, every call for 2 whole week! The sells rep KEVIN Plumb was no help at,all he didn't even answer his email or calls; very unprofessional! It harmed my business tremendously and they didn't care. I started working with a lawyer to figure out our next step. Don't bother with them at all. Find another company and pay for a decent service that will not harm your business. I DO NOT RECOMMEND THIS COMPANY EVEN TO AN ENEMY thats how bad they are.

We definitely made the right decision by choosing the Clover payment system for our Vape Shop. We received exceptional customer service from our sales rep, Anisa Sokolovic who insured we has all the guidance we needed during and after setup. Furthermore, the system is extremely user friendly - which allowed us to quickly and efficiently train our employees to use it!

I have been in business for over 20 years and have used Moneris for most of our interact transactions, but when I called First Data to get a quote, I was put through to Sue Vetere. She was very helpful and easy to talk with on the phone. She answered all my concerns and did many follow up calls to check. I am very happy at this point with First Data and I hope that this company will keep the same customer service that I have received so far.

Wonderful experience with the company and especially my sales rep 'James Duncan' I was growing my spa business and unsure how to do all of this on my own and he walked me through every step of it all and clearly explained my options and prices. I sure appreciated it and I would recommend First Data to anyone! :)

MARYAM BIN YAHYA was so very helpful in setting up my account. Very fast to respond. Communicated with me when convenient for me. Got me an amazing deal. I would highly recommend her to anyone looking for a terminal. She helped me get the clover flex. Plus she s a lovely friendly gal to chat with!

Thank you nasrin for your excellent service and I always hope to have your service as support

We needed something to help us with our 50/50 draw as nobody carries cash anymore so I reached out to First Data. I got in contact with Frank Mancuso who helped us get the terminal that we needed at a great price. As we are a not for profit organization, price was our main concern. Thank you Frank for helping us out!

We loved the fast response, set up, accurate information requirement and the excellent Customer Service provided by Frank Mancuso :) Any customer service related issues we have also dealt with Frank. If we had questions he was right there to assist!
We recommend this company 100% and also recommend everybody to deal with Frank ;) Thank you so much for the super fast service. The fees are so much lower then a lot of other companies out there. Very pleased thank you Frank for the transition.

Frank is good and hard working man in the company billa khan

dealt with adil shamim there ,helped me alot in getting the best deal,and follow up with exceptional service,highly recommended working with adil.

Terrible Company totally fraud machine was not functioning properly their Technical department try to pass my 30 days after that they says we cant fix cancellation charges $2100

Continually badger you to buy their products/service via phone and email. At least one email a day requesting a signature for sign up and no unsubscribe button. Calls probably 2-3 times a week. Not the way to sell someone on your services.

My account executive, Maryam Bin Yahya, was very lovely to talk to and quickly completed my set up with First Data. This was the best debit/credit deal I have ever made!

This is a worst service provider I ever dealt with. We order a Credit card machine they never delivered it to us but their leasing department started charging us monthly lease for last 1 year. We don't know who to deal with as their leasing department do not take responsibility of delivering the equipment.

Don't use them. They are rude and arrogant, and not very helpful with problems.

Paresh has been extremely helpful, responsive, and really easy to work with.

We have been using First Data for our credit card processing for a couple of years now. We recently switched a Moneris Terminal to First Data and our rep Sue Vetere was very helpful and proficient.

Just received the Clover in 2 business days, super fast! Connected with Patrick Horszynski through Facebook, I saw their ad on my feed. Was very impressed with Patrick s service and having all my questions answered. Thank you Clover and Patrick!

I have been in business for 27 years and I wish I met Anisa years prior, great rates, good service, and always there to answer any questions that I have. Anisa has gone above and beyond to help me and my business. I've referred her to many of my fellow business owners who have also signed up with clover through her, keep up the great work, clover your lucky to have her.

James helped me a lot. He got me the device that I needed the short-term I required it, and helped me with EVERY question I had. For this "little fish", I felt that I got a lot of attention to help me through this experience. I used my device for a sale in the US, and it worked really well. TONS of online support, if needed. Also very friendly and helpful staff.

Our office switched over to First Data from Elavon. Salhar Memon was our Account Executive who helped with our application and account setup. He was very helpful and responsive and was available to provide support on using the terminals, even after our account was setup. The customer service has been excellent.

Patrick Horzynski was an absolute pleasure to work with! (Account Executive) From the time we got in contact over the phone, to the device arriving in my hands, it took all of 48 hours. I am super impressed with the quality of service, professionalism, and the customer service he has provided. He answered every question i had, he made sure i understood everything that was being presented. He was never "pushy" on me to sign up with their services. As i was in the market to explore different options, and he gave me the best option for my business, and his help has been nothing but great. Thanks Pat!

We highly recommend dealing with First Data.
I've been personally dealing with Frank Mancuso for over a year now as we attempted to get our doors opened. We ran into multiple stumbling blocks that totaled up to around 10 months in delays, he still checked in monthly to see how we were making out and was prepared to get our payment terminal out to us within 3 days of finalizing our business purchase.
I've experienced nothing but friendly and professional service from first data, again, I highly recommend them.

Had a great experience with The onboarding from Anisa Sokolovic. She answered all my questions a really quickly and after I bought my clover POS, she s still supporting me when I have questions.

Kuben Naidoo has consistently provided excellent service. I would be giving First Data 5 Stars based solely on his service. But taking into account the painfully slow response of tech support, -1 Star.

First Data Canada customer service has been outstanding from a Merchant perspective. The response time to any issue has been very quick no matter the hour of the day or day of the week. We are very impressed with the company and are proud to be partners.

Very professional from the very start, Anisa was able to set us up and walk us through the process making it very easy to understand. Great service and a great product at a better price than what we were previously receiving. I highly recommend that anyone make the switch to First Data.

this is not a company, this is bunch of thugs running a name...the last time i talked to a sales representative about my issue, he said:" that is not my problem, take us to court, you should have hired a lawyer to read your contract...." an employee who is getting min wage is talking like that,,,i send an email to the head office, and no respond, they have my machine and they are still charging me even after 2 years...i wish everybody know about this brothel ,,,i have all the proofs , i saved everything and i closed my company, and still they are sending me bills, watch up be careful those are thugs

I like to thank Kubendra Naidoo for your help with me in processing for a POS System
I m a west coast artist and do a lot of art shows and I m very excited in getting this to help me in sells for my creations I make
Thank you Kubendra Naidoo
from First Data

HORRIBLE service. Go elsewhere. RUN!!! Make sure you check your bank accounts because the money you collect from clients will not be there.

Good company, was offered very competitive pricing - I was skeptical at first to lease the equipment but I've been with them for 7 months and have had no problems thus far.

always quick to respond to any inquiries I have. Invoices clear and accurate. Very friendly staff.

If you are reading this you are probably with a different payment processing company. I was with Moneris, a great company but expensive.
I gave First Data a call and spoke with Salhar Menon or Sal as he likes to be called. I was impressed right away with his clarity of the payment processing world and that their was no rush or deadline to make up my mind on things.
Change is not hard to do if your saving money, getting a better credit card processing device ( Clover POS ) and great service.
You want better and more of your money ? Call and ask for Sal

Do not deal with this company. Especially small businesses. They take money from your account with no communication.

I've been dealing with First Data for over 8 years and I m very pleased from their service.
My business contact at First Data is Patrick Horszynski who has an exceptional customer service skills. Patrick made our transition, two years ago, to a bigger store with additional debit machines very easy and seamless. Last week I contacted Patrick for an additional wireless G3 debit machine, he was able to set it up and send it within two business days. I won't forget to mention their technical support who were able to help me out activating our new machines or troubleshooting any technical issues with a minimal waiting time.

They have no protection for their customers, and horrible customer service. If you read through their terms and conditions, everything is your responsibility, you pay them if anythkng happens, tons of hidden fees and payments, I've seen it in person. Then they'll threaten with legal action over and over. If you go through their reviews here on Google you'll see a ton of similarities for all of their 5 star reviews hmm wonder why.... I feel bad for anyone who uses this service.

Promises but no delivery. Promised a replacement machine 34 days running but no machine. I can't run a business this way.

We having been working with First Data since September 2017. Keshav S. has been helping us out during this period and we could not be happier. We get help with everything no matter how small and every questions gets answered right away! We franchised our business and I was clear that I would be keeping First Data as their customer service can not be matched anywhere!

I personally have set up a few different terminals in various previous jobs. I would recommend this one in its ease of set-up and great customer service provided by Patrick Horszynski. This company has been easy to deal with thus far.

This company is a robber. They have a department in the U.S called risk management department, which can hold your money for "risk check" for as long as they want (months) and then tell you that base on the info you provided, the momey cannot be released and you have to refund the money. They dont care if you have delievered your service/product or not, refund or they hold the money forever. But they will still charge your transaction fee immidiately from your bank account when the transaction happens, and the fee is not going to be refunded to you even thay asked you to refund the transaction. By the way, they never reply emails. Small business stay away from them, unless you have strong law service.

Great Customer Service. More importantly the speeds and efficiency of the pinpads themselves are second to none in the industry from our experience.

Maryam was a pleasure to work with. She answered all our concerns timely to set up our new POS system for Criterion Wellness Clinic!

I recently switched my small business over to First Data. I dealt with Frank Mancuso and he was able to lower my credit processing rates in several key areas. I am really looking forward to saving some $$$ and having an up to date and modern terminal.

This company is scammers. You have to pay 500.00 for disconnection of plan and another 3,000 for your machine. Big time Freud. Moneries is better no contract at all u can cancel with out any fee. Beware

I was very skeptical of cash machines and phone readers until I got in contact with First Data. Adil Shamim, (Account Manager-Inside Sales) was very patient with me. Honestly it took a week to get through all my questions and concerns. I looked at all the other offers from different companies and I know I made the right decision to go with First Data. I am a small home based business and this will help me with my growth. Thank You Adil for your work.

Amazing little machine. Super handy to have everything online and its completely paperless!

Paresh was very helpful and patient as we made a decision to join First Data. He's a first class representative and we look forward to a long and beneficial relationship with Paresh and First Data.

I dealt with and continue to deal with a Merchant Services Consultant named Kuben Naidoo. He was great during the setup of the account and is still very helpful whenever I have any questions! Great service!

I want to thank Anisa Sokolovic at First Data Canada, and Donovan Atherley at Authorize.Net for helping our little not-for-profit co-operative theatre join the 21st Century with e-commerce. Our theatre has been in business since 1947, and up until the pandemic, we only did business in cash. We closed our theatre in March to help keep our community safe from COVID-19, and we will open when it is safe to do so. In the meantime, we have been able to use our new Internet membership platform to ask our co-op members to renew their annual memberships and for new members to join on-line. Anisa and Donovan helped us through the process of creating our e-commerce platform, and this is going to help our community theatre survive the pandemic, and prosper post-pandemic. Thank you for helping save our little theatre.

A friend of mine recommended me. I dealt with James Duncan outstanding customer service gave me fair price... setup was very easy and fast.....I would highly recommend Others to try First data services...... thank you

Great business and customer support. Highly recommended vendor
Patrick Horszynski was an example of a business professional, always responsive and helpful.

Can't get through to a human no matter how much I try.

I have a wonderful experience buying my first ever Clover Flex machine from them. Pat Horszynski was very helpful and professional. He explained everything very nicely and answered all my questions regarding my debit machine. Thanks for all your help.

They won't disappoint. Service is efficient and thorough

Salhar was awesome to work with. He was thorough in explaining the process, pricing and to ensure I had a better understanding of the device and how it all works. He provided me with a comparative summary between First Data services and my previous service provider which helped me visualize my savings. I highly recommend Salhar as your go to person at First Data.

SRJ Chartered Accountants

Their business development representative Keshav Seechurn took the opportunity to carefully explain every step of the way, and provided exceptional customer service to our business in a profound manner. He really went above and beyond at helping us in terms of how to what to and whom to , you guys did a very good job at training your employees for your customer service experience. My overall experience has been amazing, splendid team and Keshav definitely deserve a promotion!

Great experience! Pat Horszynski helped me navigate through the entire process and went above and beyond my exceptions of service. Rates are great and the Clover terminal solution is ingenious!

Outstanding customer service.
Paresh great person to deal with.
Equipment received in two day.
Thank you!

Paresh was awesome. Provided complete information and transparent rates, answered any questions I had and followed up enough to be helpful but not enough to be annoying. Terminal is now in hand, and so far the experience has been very positive.

Just Want to say thank you to Anisa Sokolovic for all your support
and customer service. Awesome machine works well . I strongly recommend to others who are looking for debit machine for their business.

I had the pleasure of speaking with Maryam. Very helpful and clear on every question I had. She was a great help and knew what she was talking about.

Being a brand new business owner it is very difficult to know what to do and who to to trust when dealing with POS systems. I have had the pleasure of dealing with Frank Mancuso. He was professional, friendly, and very patient.
He walked me through everything I needed to know and supported any challenge I had. I recommend First Data to anyone looking for a reliable partner for their business. ...And hopefully everyone is as lucky as I was to have dealt with Frank Mancuso!

I recommend Faris Dagher very professional and efficient. Helped me find the right solutions for my business. Thank you first data!

the clover is a great tool for debit and credit transactions. easiest one i have ever set up right out of the box. The interface on the clover is as easy as any smart phone, had it up and running in about 5 mins. Salhar Memon our first data rep, was amazing, very helpful thru the whole process. His follow up has been very professional and very timely.

We like to think of Skynex Global Drones, and any other business, as a group of people who share a common interest and passion, in our case, drones. Within the period of time we ve spent organizing the day-to-day business and affairs of Skynex since its incorporation on 09-11-2017, we ve come to realize that the ability of Skynex Global Drones to succeed in a technologically advanced and interconnected global marketplace, and to continue doing what we enjoy most, is highly dependent on the help and continued support of established businesses in our neighboring community, and more importantly, of the experience and knowledge of the people that shape them. Of the various business relationships Skynex Global Drones has and continues to entertain, none has been more important than the relationship it entertains with its merchant processor. Of the various merchant processors Skynex Global Drones has had the occasion to deal with, none has been more helpful and appreciated than First Data. We attribute this to the person within First Data, Frank Mancuso, that goes above and beyond his call of duty to understand the unique needs of a start-up e-commerce business like Skynex, and to find effective solutions to propel our business forward into the future. Thank you, First Date, and Frank Mancuso. We look forward to a long and prosperous business relationship.

the biggest mass scam ever dont do business with them dont do business with them customer service is never available. sales consultants are liars and cheats.

Absolutely terrible customer service, I have never seen something so bad in my life. I got my terminal last week, it was not accepting debit when I payed for it to accept debit. They told me they didn't know we wanted debit... but they charged me for it? The first guy I spoke to said he was going to look into it, told me he will call me back after he does some research, I didn't get a call, then the second guy I spoke to told me he will have it fixed after the weekend. I called monday morning, and the guy said it can't get fixed Monday because it takes 4-6 business days for it to go through. I ask to speak to a manager he puts me on hold for 8 minutes and tells me that she is unavailable "on another call" and that she'll call me back in 4 hours.... I didn't get a call back. Absolutely horrific experience.

Kuben Naidoo was excellent in his service, explained things very well, and walked me through everything thoroughly. I felt very comfortable in contacting him. His friendly personality put me at ease at all times.

One of the worst customer service experiences I have ever had, is with this company

Great first impression of First Data! I've recently switched providers due to the high fees of other companies. Looking forward to seeing some changes! Maryam Bin Yahya was great to deal with on the phone, VERY prompt in setting up the account!

As a first time customer, I could not have asked for a better sales person. Sue Vetere was very helpful, accommodating and made the process stress free! Highly recommend to everyone.

Worst customer service ever. They ppl have no clue what they are doing. I have a feeling half of them got hired from Scam centers In India. It is not worth to be nice to them over the phone because u will not get anything done. U need to be an a$$ so they will eventually help you or put u on the hold for 30 min

We just started to use a payment gateway integrated to SAP B1 and moved our merchant services to FirstData. In my opinion, Paresh s, FirstData Business Consultant, input had been substantial and helpful in this transition.

I was in the market looking to switch from my previous provider as I was paying way too much, plus had an old machine with no tap. I had a chance to connect with Sallar for my company Shafi Education. Sallar was extremely professional and made sure he answered all my questions. I was very iffy before going ahead, he did not push me at all. He let me take my time, do my research and gave me great rates. He also provided me with a brand new clover machine which I actually really like!

Thank you so much for all your hard work, and look forward to working with the team at first data as we grow further.

For many years I have dealt with other companies such as Moneris, TD BANK and I always thought TD Bank was the best until I realize, not only were they over charging me but the service was horrible, I have dealt with an agent Maryam Bin Yahya, at First Data and I have to say that this agent was prompt and efficient and provided me with the best service with the least amount of service charge. Everyone at First data has been especially pleasing and accomodating, Maryam, however, set the pace and made the initial experience even more beneficial, her soft spoken voice and encouraging emails has helped me to be more relaxed and business has been very good so far much better than when I was with TD bank.

The worst experience of my life...
After setting up an account through my broker First Data held almost every transaction our company processed. They held our funds for more that 2 weeks with no call or email from the rep who was handling our account. Tony Rodriguez was the employee who was assigned to our account, very unprofessional individual that I am assuming represents the companies values and lack of customer service. Once my funds were released they held a portion for no specific reason, I now have to follow up on a daily basis to try and get my funds released even though we have moved on and are satisfied with Elavon (much better company) smoother experience and great customer service. DO NOT TRUST THIS COMPANY, they have a very unorganized model and lack quality control. I wish google reviews allowed you to score a zero!

worst customer service and they lier. At First Ask i don't want contract and they put me in contract and now i have to pay thousand of dollar to cancellation. unbelievable
please before sign anything ready the whole thing the rep your money badly. after 2 years using there equipment, they charge me $1490. i wish i can give them 0000

Service is horrible. Customer Service Reps, team leaders are confrontational, arrogant and condescending. They do not have any customer service skills and do not care to solve problems. Put you on hold for 20 to 30 minutes. It is a true nightmare.

I recently purchased the clover mini for my business and I am so happy with everything from the device, the look, the options it has, the convenience of everything, and the customer support - especially Anisa! She has been so helpful throughout this whole process and has made everything easy and stress free for me. THANK YOU THANK YOU THANK YOU ANISA! Clover is so lucky to have as an employee!!

Excellent! With Maryam Bin Yahya's advice, help me meet what I request. First Data is really good at following up with the client so as to ensure I am never left in the dark. Great job!

These people are the worst to deal with especially Janice Rudd. They can never be reached and talk to you like second class person. Show no remorse for the impact they have on business and deny any wrong doing. Do not deal with this company!

Using first data from 2 years and regret not using their services from more than 10 years being in business. We used moneris, global payments and TD merchant and by far first data is the best among all the companies, their prices are the lowest, their terminals never have any problems and customer service is fantastic

I put a call into First Data about getting set up with a payment terminal after hearing about them through "Kensington Area Chamber of Commerce", and quickly received a call back from Paresh who got me up and running from start to finish within a week! Great service and highly recommended !

terrible service - I was cancelling the account and got hung up on twice before a 3rd call finally put the cancellation through. A very frustrating experience.

Sales Rep. Paresh Karkhanis was a great help in getting our POS up and running. There were a few bumps along the way, but Paresh stayed with the process and he is excellent with his follow-up calls. Much appreciated Paresh.