Hyatt Regency O'Hare Reviews

The staff are helpful and knowledgeable. The rooms are fine, though the bathroom is a bit small ame cramped. The 24 hour shuttle to o'hare is very convenient.

Lovely hotel. My office hosted a conference there for 1300 people for five days and they were fantastic.

Very cool place but it's a zoo to get in and out and the parking is ridiculous

I ve stayed at this property a few times. Each time I ve walked in, been wowed by the lobby, then get sent out to the executive wing or as like to refer to it left field. First you must walk through the scary hallway with low ceilings, then get on the elevators with loud tv showing horrible sports games (not relaxing). By the time you ve reached your room all that charm and wowed impression from the lobby has been forgotten. Then you open the door to your room, if I had a time machine back to 2008, it would be top rate! The furniture is worn, phones are disgustingly grimy. Then there are some newer elements like the television and the soothing noise maker (let s you know this place can get loud when full occupancy). Furthermore I didn t appreciate the 0945a knock on the door from house keeping that woke me up when I d requested and was granted late checkout of 2p at the time I checked in. Chicago is a sanctuary city so expecting people to read English and be educated isn t a priority.

The food choices are lacking severely. There is a shop near the lobby to grab and go. Over priced. Room service is just grab and go items delivered. The restaurant (my rate included breakfast) was disappointing, small menu and the wait staff told me no buffet today not enough guests at hotel . So I had to choose from the very limited selection on the menu. It was fine nothing fancy comparable to a chain restaurant in an airport terminal.

Will I stay again? Sure, but only cause my employer usually books this hotel as there is a free airport shuttle (I m not an airline employee). The hotel is close to the trains to city but if it s cold don t forget your parka. Would be nice if the shuttle stopped there also.

Rooms were small with no refrigerator or microwave and a cramped shower. The fire alarm/lights went off due to a storm while we were there and the lights stayed on for 2 days. The last night we were there, we had to wait nearly 20 minutes to get out of the parking lot because of a line of cars that were stopped because of a kink in the parking ticket system. We ended up paying $66 to park there for 3 nights and they were going to try to charge us for storing some left overs in the "mini-bar/non-existent mini-fridge." The only thing that I can say was good about this hotel was the modern design and the comfortable beds. Otherwise, I would not recommend this hotel to a friend--not a good value for the money!

The staff is not just friendly, but genuinely care about their guests.

High quality hotel design and highly professional front desk customer services.

I loved staying here. Everything was clean, and the staff is very proffesional.

My stay included four days and three nights for a work event. My room and other accommodations were comfortable and clean. The bar inside the hotel had good food but was over priced. The only issue I had (which is not a big one) was the workout area was small compared to the number of occupants in the hotel.

Very friendly staff. Hotel is pristine and clean. Very nice and clean and updated rooms. Highly recommended.

A beautiful hotel with plenty of space and courteous, friendly, staff. Love coming here for conventions.

Beautiful hotel, amazing staff, and super comfortable rooms.

Classy architecture with plenty of rooms for all sorts of panels and events. The sky bridge connecting to other hotels and the main convention center is very convenient.

I always stay in the Executive Wing. Great service, as always.

Great customer service! Really made our Convention experience fulfilling.

Sorry we won't be there next year

Cavernous lobby like most Hyatts. Great bar and staff. Comfy beds. HVAC was erratic. Hot water took 3-4 minutes to reach the room, then was erratic. Decor is more than a little tired.

We have been here several times for charity functions. The hotel is huge. Check in is quick and easy. The rooms are big, showers in a few can run rather small. The ballrooms are beautiful, and very modern. We enjoy or stay each time. It's not too far from the convention center, or the outlet mall, which we have walked to without issues.

Nice hotel used by airlines if your flight get canceled. I would stay there if I needed to be out by the airport. Staff was awsome.

Great hotel, love all the plants in the atrium. Plus they have a balconies which is great because a lot of midwest hotels dont.

Had a great time! The Red Bar was great! So was the food and conference rooms for our Expo!

Normally I stay at Hilton hotels when traveling for work but Hyatt had the better rate. First of all the parking was $32 a night. It's in a high traffic area near o'hare so I should have just done my homework...my fault but warning to others about that. I checked in around 630 and had to wait in line and I can usually skip that with Hilton and use my phone as a door key. I don't know if world of Hyatt perks does the same. The room was nice and had an extremely large TV and balcony. Unfortunately from the third floor I could hear people in the lobby cheering and the occasional plane passing by like clockwork. The planes flew by so frequent that I could ignore them pretty quickly. Overnight sleep was good though and checkout was easy. I might stay here again if I need to but I'll take the train from o'hare and request a room higher up.

Nice hotel. Attentive staff. Good conference areas.

The room was very nice. It came with clean, comfy beds and a huge TV. The bathroom was a bit small but I guess that's my only complaint.

Staff as absolutely amazing, rooms are clean and the 24hr shuttle is great. Stay here every time I'm in Chicago

Nice hotel, good restaurants and plenty of convention space for hosting a big event.

As an event-goer and not an overnight guest the Hyatt is average at best. They don't offer free WiFi and get poor cell reception, so hope you don't need to contact anyone.

Very good hotel for both business and leisure travel. Convenient to restaurants, the airport, malls, and downtown.

Great service. Professional staff. Attended an awards dinner at the hotel. Food was good.

They handle many major conventions well, with an array of nice rooms.

Great staff! Very friendly and attentive to the customer!

Our stay was pleasant, save the lack of a microwave or fridge.

Great place to hold a wedding reception. The space provided for the cocktail hour and the grand ballroom for the reception were fantastic. The food was also amazing!

Pros: nice updated room, very clean, friendly staff. Cons: building architecture is dated, restaurant food was terrible.

Amazing catering, great rooms, and good bar. I've never had an issue

The amount of space that is available for conventions is fantastic

If you need a place to stay close to the airport...choose Hyatt over the Hilton. The Hilton's only convenience is that you do not have to walk outside of the airport to get to it. The Hyatt, on the other hand, usually has a cheaper fares, has free internet, and the rooms are nicer. For comparison, I was able to get a room at the Hyatt for $170, while the Hilton was giving me a quote of $380.

Great service. Great room. Polite staff. Nicole at the front desk gets a big

Great business hotel with all amenities at fingertips.

I spend a ton of time at this hotel, its my home away from home. I'm always so comfortable and its always smooth sailing when checking in. Great dining, clean rooms and helpful service throughout the whole hotel. Thanks Hyatt!

Check in was super easy, valet was friendly and got my vehicle within 10 mins

Nicely maintained but on the pricey side. Awkward access from the street though.

The service was good special! I loved everything about the wedding where we celebrated all night! Everything was fine!

Extremely comfortable rooms with huge television. Staff are very friendly and accommodating. The "Perks to go" food cafe has some really tasty fresh food. Overall great and restful stay. Thank you!

Plenty of room for a convention space, the employees were wonderful and the small store inside came in handy.

We stayed at the hotel and attended the wedding reception at the hotel, and it was a really nice experience. At the end of our stay, my wife unfortunately had a medical emergency and the staff/security were excellent. Tom, the head of security, was very professional and empathetic. Everything turned out OK, thank god, thanks to the paramedics and the staff at the Regency

I am orginally from Chicago and have been away from the city for 35 years, I have never stayed at the iconic Hyatt before, I was on a business meeting and had very low expectations about the hotel in general. My opinion srarted to change when on the shuttle bus from the Airport staff members were checking in our group with I pads and scanning keys for fast room keys. I received mine and was very pleased that the hotel was up to date with technology and service. I went straight to my room but the key would not open the door, Disappointing since this is a large hotell and bit of a walk back to the front desk, The desk quickly made the repair and I went back to my room which was clean and retrofited for business needs. I attended my meetiings and returned to my room and found a cheeze tray and a personal note from the GM apologizing for the key problem. I have stayed at 5 plus hotels across the world and this impressed me becasue it was so unsolicited. Service is the hotels strenght, i found it in the meeting halls and dining rooms also.

Google tells me I was here 4 years ago and wants a review.

Some people might like a complimentary breakfast. They do not provide that at this hotel. If you have $25 the breakfast buffet is quite satisfying.

The room was fine. The conference rooms were perfect size with great AV equipment.

We did a park sleep fly stay here. The ease of getting us back a forth from the airport and providing a safe place to park the car made the stay more than worth it. I highly recommend this to anyone flying out of O'Hare

Beautiful hotel, getting an accessible room for my mom made our trip so much more comfortable. Staff was super nice and helpful, even before we finished getting in the door. I read complaints about the noise from planes, and even brought my earplugs just in case, but I didn't really hear anything from my room on the 7th floor.

Plane delay from ORD, stayed here overnight. Reception desk staff were nice and helpful, knew how to handle the flight carrier provided room voucher. The room was very nice.

I was only there for a work event, but the hotel was large, updated, and the staff members were very helpful. Everyone in charge or helping set up and break down the event was marvelous.

Nice hotel for an unexpected layover. Comfortable room. Restaurant was okay.

The lobby and halls were clean and well maintained, staff were present and helpful. The digital directory was very useful.

The staff is great,and so is the service. The tv's never work properly tho