Hyatt Regency Philadelphia at Penn's Landing Reviews

This is our second time staying here. We stayed when it was a Hyatt and as the Hilton. The rooms are ok. Nothing to rave about. The carpet was stained and the furniture is worn but over clean and comfortable. The restaurant had good food but not overly kid friendly. Our reason for visiting was for the location near the aquarium and the neat park on Penns Landing. The location is the best part and the views. We stayed in a Junior suite and it wasn't much better than the regular room we stayed in the previous year. We booked it because of the separate bedroom option because of traveling with kids but weren't overly impressed though two bathrooms were convenient. I would stay here again due to the convenient location but it wasn't a real family friendly hotel.

The Hotel had a awesome staff. My husband and l had a very awesome time. I would recommend this hotel to all my family and friends. The rooms were very very well kept.

Nice hotel with a view and walking distance to lots of stuff.

Great location with easy access to major roads and within walking distance of many of Philadelphia's best areas.

Great service the staff at customer service are excellent but prices are a little high

Pool was LITERALLY ICE WATER cold. Was never informed heating system for pool wasn't working until the next day by maintenance person I stopped while passing him in the hall.. Telephone in room did not work the entire short stay.

We all know that the Hilton Hotels are nice but the room I stayed in was not boss enough for me so I couldn't complete my stay felt closterfobic however I have had better experiences at the Hilton Hotels so I'm going to let this one slide

The hilton is awsome! Would recommend for everyone.

The Good: The rooms were clean, and spacious enough to spread out. Staff was helpful and friendly. Restaurant was decent. Executive lounge had a decent breakfast and lots of room. There are also nut and candy dispensers (nice little treat).

The Bad: The rooms are badly in need of maintenance or renovation, especially the showers/drains. The water valve didn't seem to have proper temperature control and drained very slowly. The second room was worse than the first in that regard.

The Ugly: Did you catch that I wrote "rooms"? I had to switch rooms. The staff was very understanding and helpful and for that reason, I added a star back in. Both the rooms had a warped upper corner, and were undersized for the door jamb. This allowed a great deal of light to bleed into the room. The first room was really bad, but the second room was okay after some creativeness on my part to block the light. Both rooms really lacked adequate sounds dampening. I could here the guests in the next room in both the rooms I stayed in. After moving to the second room, I was awoken at 1:30 am by very loud guests outside my room. I've never been woken up by adult guests in a hotel before. Not the hotel's fault though, but proper door size and sound proofing would have helped. They are currently upgrading the locks to use proximity cards, which is good, but they probably should have put that money into fixing the issues I mentioned. Also, the parking is expensive with valet parking being $12 more. I would recommend not driving if you can avoid it. All in all, it was a disappointing stay, saved only by the staff's helpfulness and desire to resolve the issues as best they could. However, my sleep--the thing I need the hotel to be the best at--wasn't very good. Before staying here again, I'll ask if the issues mentioned above have been resolved.

I enjoyed my getaway their & the price wasn't to bad. They pool opened the day before I checked in & I wasn't aware so hopefully they made the updates on they web site. I will be going back

Staff was very friendly, food fantastic. Parking garage was awkward for a lobby meeting.

Went to the attached restaurant for lunch. Selection was limited, but food was good and deck area is very nice.

Very nice hotel fair prices just kills me how much tax the city charges all the way here we saw billboards come stay in Philly and we get here and the city picks your pocket

Had a great time at this hotel. Rooms were clean and up to date.

Fantastic rooms and wonderful staff. Meals and drinks are a bit pricey but most of them are. Valet parking available around $29 or self parking, about $20 for 24 hours.

Had a wonderful family dinner on New Years Eve at the Penns Landing Hilton until the rude woman with short gray hair kicked us out of the lobby while we were waiting for valet to bring our car around. It was 18 degrees out and she kicked all three of us out (11 year old step-son & mother-in-law).

Great location on the water near historic Philadelphia. Really friendly service. Great rooms.

So we stayed here twice in the past 2 months and we wont go back again. The views from the suite rooms are phenomenal but the service has been horrible. The first stay the whole building did not have hot water for several hours. Our second stay we found that there were card key entry issues for several hours so we needed to go to front desk anytime we wanted to go in our rooms.

Nice hotel with a nice pool and friendly staff. Surprisingly it wasnt overly noisy been right by the highway and water. Will definitely consider staying again if in the area! Parking should be included in price IMO but..

Great spot , right by the river plus they have a shuttle bus for the guests (with in a few miles ) its clean safe and they have snacks by the lobby in the afternoon

Bathrooms need better ckeaning and updati g

Some touch up paint would really go a long way.

Great hotel, walking distance from tons of fantastic history. I changed hotels last minute from a different Hilton (nothing wrong with that one) just to be closer to a morning work meeting, and it was a great decision. Excellent business stay, or for a vacation.

Bar service was exceptional! Was in area to see The Dave Matthews Band and stopped in for a pint of Guinness Stout. Was cold & good as usual!

Stayed this last weekend. One of the worse hilton properties. Hotel is old and rundown. No one wore masks. Elevator had multiple families. No covid-19 procedures enforced. Hotel was a party zone so much noice at night. Halls and elevators smelled like marijuana.

Don't waste your money. Pay a bit extra and stay at the logan or double tree downtown.

Walked in just to look around. Upkeep seems great, very friendly staff. Ended up staying somewhere else because of location.

I've stayed here before, the hotel is modern and offers good views of Penns Landing and the water front. This time I used the Hilton Hhonors app to book my stay and as part of the app to select a specific room. Upon arrival the room wasn't ready and we were given a lower quality room with no explanation other than that housekeeping wasn't able to clean it in time despite a 3pm check. Despite the service on this visit the hotel is modern and clean. It is located close to south st and is a short cab/uber to the stadiums.

Pls make sure that u do a walk through before u rent ur car from Avis. The car we rented was damaged I didn't notice until I left the garage, we had to go back 2 Avis 2 report it. How they didn't notice a cracked windshield is beyond me next time I'll make sure to record the entire car inside and out b4 driving off the lot. We could've bn charged a lot of money for damages we didn't do.

Very nice stay as always. Thank you Laurel for your super hospitality.

I had a really nice stay at the Hilton Philadelphia at Penn's Landing. Any short fall I experienced was taken care of pretty well by most of the staff. You will always get someone that just doesn't want to step up and go out of their way. Good thing I only had one guy that I felt wasn't on board with their level of hospitality. The view from my room was spectacular on the city side. Everyone should check it out. You can just go for yourself!
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Beautiful rooms and views. Nice lounge and restaurant. Staff was extremely friendly and helpful. It's close to entertainment as well. All within walking distance.

Well located on the water's edge. Very courteous staff. Good restaurants in the area.

Nice hotel with good service. Restaurant food was better a year ago and restaurant food is way overpriced.

Not so easy to get to but once you've there rooms very clean and comfortable staff great and very friendly

Bathroom smells like mildew. Not worthy of a "4 star hotel". Furniture is worn out and tired. Care not taken in cleaning. Entire hotel is a bit run down. Like a lot have said, 3 elevators to get to your room from the $35/day attached parking garage. Staff was very nice. A really decent cup of coffee at the cafe. Great view. If you are not a clean freak, this is the place for you. Pictures of Room 914 for reference.

Great views. Awesome location. Friendly staff. But why my French doors to the bathroom have a 2 in gap whole, right to the bedroom? For my bf to hear my bubble guts from the long drive?!?! No privacy.. no bueno... Hilton? Pffff

The venue was the perfect setting for the Preserving the Love fundraiser. Lots of money raised for a wonderful cause.

Underwelming. Good location. Walking distance to Old City, Society Hill and even Center City. Room needs work, I expect much better from the brand for the price. The room needs updating and the shower flooded. Service was not up to par.

Valet somehow cracked our car windshield and the car of the gentleman in front of us. Filled out a report and haven t heard back from Hilton. Will not return.

Difficult location. Dreadful garage. Food and drinks ok.

Great stay with very clean rooms! I will return again for my next business trip.

Every event I have photographed at this hotel over many years has been excellent! My sister is one of the three keynote speakers at a conference there and she loves the accommodations! I had interactions with the concierge, two different valets and I believe a lady that was probably their boss! She was superb, had great energy and finger whistled for a guest to grab a ride into the city! Keep up the good work #HiltonPhiladelphia!

Front desk always cheerful and welcoming. Great views from all rooms.

Great hotel in a prime location. Rooms were large and the views very appealing. Rooms appeared to have been renovated recently.

Overnight double room. Beautiful building with wonderful an helpful staff. Room was pretty and clean. Tempertaure and circulation fan was adjustable and easy to manipulate. Wifi was complimentary but not utilized. All regular amenities present. Comfortable bathroom with adjustable showerhead. Overall pleasant and effortless stay.

So lovely to wake up next to the river in my city !

The room was great. Nice, clean, great view. Breakfast was included with the room and it was also good. It was a buffet style breakfast and a station for ordering omelettes

Super place to stay when on Philly close to many great attractions

Decent space. The hotel is a bit dated and could use an upgrade. Location is okay, not really easily walkable into Center City but it has easy access to I-95 if getting to and from the highway is of importance to you.

Stayed 2 nights in 2 different rooms checked out this morning room 618 was city view the other was river view. Went downstairs to request one soap receptionist with glasses brown hair white lady said no we only get the one soap in our room... I also advised her she needed to slide key card & signature card under plastic thing so we wouldn't be inconvenienced having too squeez out hand throw plastic covid thing to grab everything she needs to put it threw

After spending $200 a night on rooms we were charged $20 per person for what was at best a mediocre breakfast buffet.

That's the last money Hilton is ever going to get from us.

Wonderful hotel in Philly, right by the waterfront and boats..so much around within walking distance....I wanna go back ASAP

WiFi never worked in the hotel and staff was unwilling to look into it other than telling us to call their IT line.

The hotel accommodations are beautiful and the location is excellent, however the restaurant staff is very inexperienced handling soy allergies and has assured me on several occasions that food is safe for to eat which is not actually safe. For anyone with a food allergy, I would strongly recommend eating anywhere but here.

Love the staff the room , the location, the concierge its fabulous, only stay there when need a breathe, since it's in pa, and I live in NJ, so its love , namaste view from room

You will get what you paid for. But the hotel staff is exceptionally friendly, very nice work!

Staff was very friendly and helpful. Rooms were spotless and well maintained. Location was excellent... especially for the ice rink next door.

Very good hotel. Comfortable and affordable. Good location. Great brunch

Awesome service and you get the opportunity to view penns landing as well as the sights of the camden river.

Good hotel, although one would expect more than a 4 star, very good breakfast (for a fee) and excellent location, would go back

A very beautiful place. Rooms had views, Guest liked the large room and enjoyed the pool and guest appericiated the friendly, professional staff. I loved this place!!

Super nice hotel in the heart of Philly. Amazing views and super friendly staff. Rooms are a good size and very upscale and clean. The hotel has a bar and restaurant inside. Walking distance to all the main attractions in Old Town Philly

It's a Lovely Hotel, has a cute little bar with outdoor seating patio for drinks. There's a lovely Ballroom upstairs for special events and occasions. It's also not too far from South Street in order to attend other nighttime venues.

The hotel and rooms are great. The restaurant and room service are lacking, and parking is a hassle.