I ve stayed at this property a few times. Each tim...

I ve stayed at this property a few times. Each time I ve walked in, been wowed by the lobby, then get sent out to the executive wing or as like to refer to it left field. First you must walk through the scary hallway with low ceilings, then get on the elevators with loud tv showing horrible sports games (not relaxing). By the time you ve reached your room all that charm and wowed impression from the lobby has been forgotten. Then you open the door to your room, if I had a time machine back to 2008, it would be top rate! The furniture is worn, phones are disgustingly grimy. Then there are some newer elements like the television and the soothing noise maker (let s you know this place can get loud when full occupancy). Furthermore I didn t appreciate the 0945a knock on the door from house keeping that woke me up when I d requested and was granted late checkout of 2p at the time I checked in. Chicago is a sanctuary city so expecting people to read English and be educated isn t a priority.

The food choices are lacking severely. There is a shop near the lobby to grab and go. Over priced. Room service is just grab and go items delivered. The restaurant (my rate included breakfast) was disappointing, small menu and the wait staff told me no buffet today not enough guests at hotel . So I had to choose from the very limited selection on the menu. It was fine nothing fancy comparable to a chain restaurant in an airport terminal.

Will I stay again? Sure, but only cause my employer usually books this hotel as there is a free airport shuttle (I m not an airline employee). The hotel is close to the trains to city but if it s cold don t forget your parka. Would be nice if the shuttle stopped there also.