I am orginally from Chicago and have been away fro...

I am orginally from Chicago and have been away from the city for 35 years, I have never stayed at the iconic Hyatt before, I was on a business meeting and had very low expectations about the hotel in general. My opinion srarted to change when on the shuttle bus from the Airport staff members were checking in our group with I pads and scanning keys for fast room keys. I received mine and was very pleased that the hotel was up to date with technology and service. I went straight to my room but the key would not open the door, Disappointing since this is a large hotell and bit of a walk back to the front desk, The desk quickly made the repair and I went back to my room which was clean and retrofited for business needs. I attended my meetiings and returned to my room and found a cheeze tray and a personal note from the GM apologizing for the key problem. I have stayed at 5 plus hotels across the world and this impressed me becasue it was so unsolicited. Service is the hotels strenght, i found it in the meeting halls and dining rooms also.