I got the opportunity to stay here for a couple of...

I got the opportunity to stay here for a couple of nights on new years eve and day.

The hotel looks nice and is in a good location. However, the service received was not of a good standard.

Arrival:
Firstly, when I arrived, I was told by the concierge that I could not park In the hotel car park as they apparently had no space, this was obviously not true as I did see a handful of spots that were available when I questioned this I was told they were reserved disabled spots... I then explained that my partner was unable to walk long distances due to an injury and was advised that the alternative car park was just 'around the corner and a 3-minute walk' and that I could drop my partner and bags in the lobby. Having no choice I left the car park only to find the concierge offer a spot to a more flashy car than mine. in addition to this that 4 min walk was actually 10 minutes...

Hotel Room:
The rooms were nice and fully furnished and reception staff was polite, unlike the concierge.

Cleaning and staff:
staff across the building were polite and helpful, I asked for some slippers and they came promptly.
Cleaning on new years was not done until 7 pm. Really not pleased to find my room not cleaned and freshened up after I returned back.

I had a quick nap only to be woken up to someone whistling in my bathroom.. turns out it was the cleaner.. who did not notice I was in bed... very traumatic experience. In addition to this on two separate occasions, my door was opened without staff knocking prior to opening it... which I found absolutely frustrating.

Breakfast:
Breakfast service was fast to get seated. However, the quality of breakfast and service was absolutely ridiculous. Firstly the variety was very poor in comparison to other 4 star hotels in the area and not worth the premium price.
I had ordered fried eggs and pancakes. My pancakes arrived cold 30 mins after I ordered them and my eggs did not come at all. I notified staff 3 times only to be told they 'were coming and the kitchen staff was busy'. After waiting an hour I gave up the wait and headed to reception to make a formal complaint. I was then told that I could not get a refund now or any other days I was staying as I had already pre-booked breakfast. which was a shame, I was told that I could get free room service and that there would be no charges. However, when I checked my invoice I had seen I was charged.

Overall to sum up my experience not what I expected from a 4-star hotel. Fair enough, its new years but seriously disappointed with the concierge, housekeeping and the premium breakfast I paid for. However, I can say the views are nice and the staff were friendly and helpful. the Birmingham group definitely falls behind standards compared to other hotels part of the Hyatt group I have stayed at.

Hope my feedback helps and I hope you don't experience the same service I did.