Honda of Serramonte Reviews

Bobby Santos was great he took care of my car washed it when I didn't expect him to wash it he was great him and the team of Honda of Serramonte did a great job on my car I give him five stars in everything and I definitely will be returning again for more service on my Honda Civic 2015 he was very kind and friendly with the great smile and a great personality and service didn't take a long time it was very quick

Fast, good service, full explanation of service with suggestions.

Professional and friendly! Best rate in the Bay area!

They were great! Had an appointment to come in to fix a nail in the tire on a Saturday morning. They seemed really busy, but they were courteous the entire time and were able to give my wife and I a courtesy ride to the mall so we could pass the time until the car was fixed.

Would definitely come back again

The service at Honda of Serramonte is impeccable. Matt, our sales person, and the sales manager took care of us, and my wife and I are very happy with the 2018 Honda Oddysey that we just have purchased.

I can't believe "Eric Chau" that you guy give me the best service for my Honda Civic 2004 Airbag recall service and give me the free ride when I come back to pickup my car over there from your service center. You are the best take care the customer so well and make it easy for that day who come and visit there. Keep it up and Thanks again to all of you who take care my car on that day also.

Another mechanic there Oliver who makes me steer clear of Honda - wanted to charge me $160 for a simple low tire light come on. Always some issue when I make a visit. The mechanic who was checking me in told me this is the busiest Honda service center in San Francisco. No wonder that I was told that a loose interior cover along the hatch would take 2 to 3 hours. I was not told this. On arrival, they had no record of my appointment setup over the phone. So I left after a wasted afternoon.
BTW, the Honda Care warranty is a sham. We had it but still they insisted we pay before they could make a diagnostic check.

the moment you walk in it feels like home everyone is friendly and the store is incredibly neat. Great service! keep up the good work.

Lots of pressed vehicles to choose from, Quick service. Low prices!

I went to the Service Dept. to have my 2015 Accord recall taken cared off.While there, I had my rear brakes and wheel alighment done too.My service Agent (Darrell), took care of all my concerns and made me feel welcome and wanted. The jobs were done in a timely manner and professionally. I m really have no complain.JOB WELL DONE, GUYS !! BRAVO !!

We came from 2hrs away and they took real good care of us. Thomas was super nice and Jimmy in finance was quick and explained everything to us. We are super happy with our purchase and even though the drive was long it was worth it.

Worst Car Buying Experience in 20 years. Run as fast as you can from this Despicable Dealer. Don t waste your money or time.

They'll service your car fine, but will waste an hour+ of your time just trying to drop it off. So only go here if you have an hour or more to waste waiting for someone to do the simple task of taking your car keys and writing down that you want an oil change.

A wonderful experience. Shane and his manager went above & beyond in order to make my transaction run smoothly! I researched and purchased a 2014 Altima from Honda of Serramonte. When I am ready to purchase a Honda Accord, I will be back to see Shane....sincerely!!!! Thanks again Guys!

Jeric Vergara delivers great customer service. He follows up and keeps you informed on the progress of your vehicle. Quick easy service. Thank you again for the excellent customer service.

Ben Rivas

The services are good. Customers will be satisfied with other amenities also.

Friendly personnel, but place is crowded and it's not advisable to just walk in. At the end of recent visit for the unrelated purpose, CSR advised me that time to change break pads is coming because there's only 3mm thickness is left on front pads and only 2mm on back pads so I'd rather do break job soon to prevent rotors damage. Such well argumented advice soon followed by screeching noise while moving forward and annoying one if moving backward. Concerned, I've bought front and back genuine Honda pads. Surprisingly enough, my old back pads had thickness closer to 4mm, while front ones' thickness was closer to 6mm. At the same time, indicator springs, that made such noise to inform owner about pads damage, were deformed on both sides in a manner of being flattened by pair of plyers, and a timing of such noise appearance was also suspicious.

Excellent service and Eric Tom was very helpful.I have had a great experience when I go for my appointments. I have had Eric Tom take care of me on a few visits to service my car. I went in there for an oil change and when I left I had something my tire pressure light on and came in right away the next day after giving Eric a call and he immediately took care of me. These guys are people I can trust with my car. They always take care of me. Thank you Eric!

We had great help from salesman, Wei Hu, at this dealership. He was knowledgeable and very kind. It's great to work with a dedicated salesman like Wei Hu. Thank You very much.

Friendly no pressure sales team. Quick and informative buying process. Thanks Honda of Serramonte.

Excellent service. Excellent facilities. Excellent service advisor (Bobby Santos) Thank you.

It's Friday and earlier this week I took my Honda Element to Serramonte Honda's Service Department because there seems to be a problem when I was starting the engine. They performed a diagnostic and determined that something was causing a drain on the battery. They also discovered that the alignment of the tires needed work which I had suspected because I was seeing abnormal wear on the right side tires.

Darrell Wilson is the Service Advisor who I always go to and once again he did a good job of listening to me and keeping me filled in on the details of my situation. As my situation would requires hours of work, I decided to take the Honda Complimentary shuttle back home.

The shuttle's driver was a lady name Leila (I think that's how her name is spelled) and she's nice. We had conversations on numerous miscellaneous topics and that made the ride go by quickly. Thank you Leila for a smooth, uneventful ride.

. L. Ching

The Sales Consultant Constance Liang and General Sales Manager Steven Lee Rock. Highly Recommend A+++++

Great experience with Kevin at Serramonte Honda. Smart, funny and sincere, he listened to what I needed (although he didn't give me a Senior discount!) and I bought a 2016 Honda Fit at a good price.

Great dealer, extremely helpful staff. I did not feel any pressure from sales or finance staff. I love my new car. If you go ask for Ken, he's a great guy.

Awesome HONEST no pressure sales staff. I went in asking for a top of the line Honda Odyssey mini van and in talking to my sales person about what I really needed was very comfortable with an EX-L saving me almost $9k.

Bobbie was super helpful and walked me through everything before they took my car for service! Definitely recommend.

Looking for reliable cars and best customer service, THIS IS the PLACE TO BE! I am fortunate and satisfied with the excellent service that Honda Serramonte had provided. Giann De Castro was very knowledgeable, helpful, and friendly. He provided some insights about cars that I was interested in and he narrow it down to what I need and suits my interest. I recommend Honda Serramonte because of their very warm and hospitable approach to their customer. They make you feel very important and they make sure that you come home with the car you desire the most. Thank you HONDA SERRAMONTE!

Radley Abarrientos has an extremely good in customer services. I highly recommend him for an award or promotion. He showed his expertise & knowledge about Honda Serramonte in repairs & parts.
He is extremely knowledgeable. His excellent customer services will make the company successful.

Everyone at Serramonte Honda is approachable, friendly and helpful. I applaud their efforts in making our purchase as smooth and quick as possible. This is why we are returning customers.

Not honest ,
Asking for 168$ just to inspect so to lay a trap to charge a lot more later.

Very bad service from the sales Steven lee. Last month me and my sister went there for a new car. And the sales Steven gave us a very bad service plus insulting my sister. Saying my sister has a big mouth.Unbelievable he's been working there for over 20 years, that kind of service??? Without even offering a cup of water when he was drinking one. We were so mad. Never go there again.

Great customer service. Bobby was awesome. Clean waiting area with wonderful liquid refreshments.

Very smooth transaction. Sales personnel very nice, knowledgeable. Overall, a good experience.

I purchased a used Honda Pilot in Feb this year. At time of purchase, I noticed a noise with front suspension area. Dealer where I purchased said it was the right front arm and they replaced it. I went back drove it seemed fine and purchased vehicle. Now, noise is back. So, I decided to bring to Honda of Serramonte (HOS) where I had taken my past 2 Pilot vehicles for servicing, so they could investigate the noise and find out if there was a warranty as I was under the 60K vehicle limit.
I was disappointed to learn the investigation resulted in no action being taken nor a recommendation made by HOS. They basically said we can't do anything more, they said it was fine. It's not fine, still makes the sound. I left without any help nor remedy and spent 3/4 of a day during the process.
The wanted me to pay a fee for the service. I refused and they agreed. That's why this isn't rated lower.
I was ok with paying for a reasonable repair. Now I will end up taking it to another service provider.

Went in to have the brakes checked; Honda did their full inspection of brakes, fluids, battery, etc. and showed that the brakes are still good for a while. Eric wrote up the charge: $0. Doesn't get better than that!

Patrick was very helpful and walked me through the whole process.
I was given all the information and follow up. Other dealers make you feel you are an inconvenience.
I will recommend to all my family and friends.

I found out that my service representative isn t honest about the work that s been done to my car in the past few services. It was a really bad experience and it makes me hesitate about the honesty of their work and my willingness to go back.

Service rep Oliver V. was exceptionally prompt in responding to questions and request during servicing my Odyssey. Thank you, Oliver!

Everyone there is extremely friendly. They helped me walk out of there with a new car the same day.

This was my first service visit during Covid and I felt very safe. Someone immediately acknowledged me that I d be taken care of in 5-10 minutes which was accurate. Jeric Vergara was my service advisor and I appreciated the thorough walkthrough of what my car needed in addition to communicating some additional critical items that needed attention. Even with these unexpected requirements my car was still ready on time as Jeric advised. I appreciated feeling very taken care of from start to finish. Thank you and stay safe!!

The salesman Jose Hangad made me feel welcome from the first moment. The showroom was clean and presentable.

The folks did a good job for me, getting me out of their location as quickly as they could and turning around my repairs promptly. They also did well not to unnecessarily charge me, though the initial estimate included a fee for "reading" a service engine code.

Not coming back to have services done at this dealership. Estimate to fix a power sliding door was outrageous. A power sliding door motor does not cost $1,100 dollars, plus $500 for labor! And they did not even offer to waive the $160 diagnostic fee if I wanted the repair to be done. They won't even give an estimate in writing with the parts required and the number of hours for labor. This is a great example of a "Stealership".

I gave 2 stars overall because everything else was handled professionally.

Very helpful. I was advised of the needs that requires immediate attention for my car and recommended future services. Excellent customer service

Honda of Serramonte continues to provide me with excellent service. Darrel was very courteous, kept me informed throughout the process and returned the car to me ahead of schedule

My regular Service Advisor, Darrell, is absolutely the best. He remembers me, always gives me straight forward & honest answers & fair prices. The wait time is usually fairly reasonable, and they have a good waiting area with TV, newspaper, coffee, and some pastries (although the recently downgraded to some cheap supermarket muffins that have a long, long shelf life). The also offer a very good shuttle to nearby places (shopping center, home, BART,etc).

I loved the service. Eric was so helpful and nice. I will come back next time I need service

Bought my car from me for a very fair price. Ling made it completely effortless.

Great service. 1st time coming to Honda Serramonte nd never felt lost. Thx to the help of Xavior. Great customer Service and I appreciate the follow up calls. If you need help with any service with your car, i recommend Xavior

I come here instead of another Honda closer to my house because the service is always excellent. The service writers are very welcoming, give good advice and make sure your car will be done in a timely manner. Oliver made my experience at Honda excellent. I definitely will bring my car here in the future and will recommend anyone else to come here.

Darrell went above & beyond to find me a warranty that I didn't even know I had. The customer service experience at their service department was excellent!

Joey Hangad was very helpful and made it easy for a senior folk like me to understand the smart features of the car.Look for Joey if you ever go to Honda of Serramonte .

There's a lot of public opinion out there not to trust a dealership's service department. I'm sure your local mechanic can do the job adequately and for less money, but Serramonte Honda hasn't done me wrong yet. I bring my car to this dealership because of the friendly and knowledgeable service reps and mechanics. You are getting genuine Honda parts and technicians who have probably seen everything with any type of Honda and so I trust their expertise. They recently diagnosed an unusual sound coming from the front of my Odyssey and they provided a reasonable solution for it. I'm sure if I shopped around I could have saved a little bit, but not significant enough to forego the OEM parts and Honda knowledge.

I really love the way they work there! Marcelo is the professional!

Simon Chen is an amazing sales associate. He is extremely knowledgeable, friendly, quick, and patient during the entire process. I am very grateful to have connected with him for our purchase. He made it a painless experience. I will definitely send referrals his way and hope that we can work with him again on a future purchase. Thank you Simon!

The ambiance and the customers services are excellent and very professional. The whole staff are very professional as well as friendly. From 1 to 10 I will give 10 to Honda Serramonte. Thanks

I feel like I was taken advantage of and pressured by the financial manager Aung Than.

My old car died last week, so i needed another one fast. Car Gurus listed a gently used Certified CR-V from Serramonte Honda for a very good price, i made an appointment for a test drive and ended up buying it that day. Shane was sweet and patient dealing with dealership drama, because apparently there were several people very interested in it (but i guess i was there first!) Overall, very good experience (even their financing guy was friendly and cheerful, and usually they're not so nice). Car drives like a dream; still getting used to all the new technology since it's a big upgrade from my old clunker. Convenient location, clean modern interior, super busy so i guess they're popular!

Great car. & Financing. Took too Long waiting for finance. Hate to wait.

We recently bought a used car from Honda of Serramonte, and it was not functioning properly. We notified the issue, they took the time to inspect the car. The used car required major work to be done. We got in touch with the GM and we came in agreement on a deal that would work for both parties. We traded in the used car we purchased and bought a brand new Honda for a very reasonable price. If you need to see a helpful salesman, ask for Kris. He helped us with the used and new car we purchased.

We would continue recommending our family and friends to come to Honda of Serramonte if they are thinking of buying a new/used Honda. People here at Honda of Serramonte really take care of their customers and value their integrity.

Marcin & Aung were so friendly & helped me so much! They made the whole process simple for me. Thank you so much!

Nelson Tam was fantastic from the very first email inquiry. He was extremely responsive, collaborative, patient, honest, and fair. When he wasn't able to answer something he confirm with the manager, Simon, who was equally wonderful in all the same aspects! I'm very happy with the whole process!!

Bobby always take good care of us by providing excellent service. He will review each detail with us after the vehicle service. If there is anything wrong, he will let us know right away by calling us. He is straightforward, honest, and respect our decision without pressuring us. Whatever concern we have with our vehicle, he will make sure our concern is answer. Whenever we needed services, we will make sure Bobby is working that day. Thank you very much for always take good care of our vehicle.

Oliver was very helpful, prompt and informative. It was a pleasure working with him.

Great car buying experience. Edmund and Kris were super helpful and answered all our questions a and were not pressuring or over bearing. Explained all the options and gave us a great deal. I love my new civic coupe and definitely recommend buying your next car here.

I always get great service from Honda of Serramonte. They are honest and clear about the service that my car requires.

I was impress by the service at Honda of Serramonte. Mr. Teddy was nice, polite and very helpful. The technicians got my car done very quick. The shuttle bus service was so nice. I didn't have to wait that long. It arrived quick on both drop off and pick up. I will definitely come again to have my car service here. Thank you for an excellent services.

great service. answered all questions about the service and vehicle.

Teddy did a fantastic job with my car and helping me out with my options. I brought the car in early morning and was fortunately enough to leave my car there for the whole service day as I figured out what I needed. Teddy helped with that and so I m glad I was able to get my brake pad replaced along with the fluid flushed out.

I asked to see a white CRV and I heard the front desk call for one. 5 minutes later I decided to ask again, wondering where my help was. Immediately a sales person came over. So, what happen to the first guy who was supposed to come? Waste of my time. They didn't even have one to show. Couldn't hr front desk at least check their inventory on their computer before wasting my time?

Been using Honda of Serramonte service since I purchased my 2003 Honda Civic Hybrid new. They have always been helpful, performed the services I asked, recommended services I possibly required, and managed to get my car in top shape with minimum hassle. No hard sell, just good service.

Took my car in at 1:30 had to go to work at 3:00 Did a walk in! They immediately took my car had it done before 3:00! Great customer service and kind!! Love Honda!

Great service on our Honda Pilot. Great advice from adviser Xavier, got our used Pilot up to date on all service needs, running great.

Teddy the service consultant is really good,I highly recommend him.. The mechanics works fast too. Hondas are known for reliability and at this facility they also match it with good sevice, you can't go wrong.

We just bought a new CRV EX from Honda of Serramonte last weekend. It was a very pleasant experience. Ms. Constance Liang presented the beautiful white CRV to us and went through all the features and answered all our questions. She was very sweet and patient. We were very happy with her service and the overall purchasing process. We certainly recommend her and this dealership.

The staff was very professional. As soon as I got there, a service culsuktant came out to greet me. He said it would take at least 2 hours, but ended up taking a little over an hour. It was very efficient here.

The Service Dept. at Serramonte Honda is simply exceptional & I will bring my vehicles there until I have to move far from the area. I trust the Service Dept. to take good care of my 2018 Honda Civc Type R...

I bought new Honda Accord Hybrid 2017, love it so much. Service of buying car was great, but finance department not so good. After we close the deal, I came back to get Perma Plate protection. But the finance department double the price when I came back the next day. Especially the finance manager, she given the price even more expensive.

Xavier did a great job. He was very professional, made sure my car was properly repaired, and put my keys at the front desk so i could pick up my car after hours. Give Xavier a raise, he's awesome!!

Jeric was very helpful and I appreciated how patient / thorough he was with my questions about the services. The waiting room was spacious and coffee was decent, though I wish the wifi connection was a bit better. Overall, I was very satisfied.

Wing was an excellent salesman. I was lucky to have him answer my online request after hours. I just picked up my truck and am very happy with the experience Wing and Mele provided.

The wait is pretty long due to the overwhelming bookings.

BUT I will still give a 5 star because of the customer/advisor service i received.

Brian Wong is so terrific. He is so helpful and thoughtful. Keep me posted on the progress of the repair and service. He put his best effort to make my experience a wonderful one! Yes , i did have an awesome experience.

I will definitely visit Serramonte Service Center again!

Charles Pruitt is who you want to look for to help in assisting you look for the best car! He is patient not pushy, very classic & respectful

My experience at Honda every time I bring my car is always excellent. Darrell Wilson always takes his time to answer any questions I may have.

I am not happy with the service to this location period! I just don't like this location not a friendly environment. Customer service not good! And every time I go to this place for the service of my car...always have a problem. I am not happy about it. Now it's about to time change my car to a different car! No more Honda!

We were personally greeted by our Salesperson Ela. The atmosphere was not overwhelming. Because of this it allowed us to make the decision we needed to make for a good purchase. Ela was willing to go to bat for us and make sure we left the dealership satisfied and happy.

Went in to repair a power window, they tried to sell me on about 7Gs of repairs, ratcheting from 800 to the eventual 7 grand plus. At first when quoted at 800 for the simple inspection, they ignored us in the waiting room while sending electronic updates that saw the price skyrocket with added repairs. After waiting over 5 hours, I went in to ask how long this should have taken to be sneered at and be given a sardonic response of "You expected this done today?" Did I mention that I had scheduled this before coming into the dealership? Needless to say I asked for my car to have all further work suspended and still had to pay almost 1200. The absolute worst place you could bring your car for repairs. This place has terrible managers who want your money and good reviews, but couldn't care less about you. Save your money and your time and avoid Honda of Serramonte unless you want to feel like a walking ATM for them to dip into. I went to Tony' Auto Repair in Pacifica and he did the necessary work for about 1/8th the quoted price. There are better places to bring your ride.