Very poor experience trying to negotiate a price f...

Very poor experience trying to negotiate a price for a Honda Civic with Tamu, Internet sales rep. I emailed all the details of what I wanted with the car and first I got call where he hadn t even read the email. Then I get an email with a price that didn t include the add-ons I specifically requested in my email. Then when I again told him I wanted an all-in, out-the-door price, I got a ridiculously high quote, with the add-ons marked up well above the MSRP on Honda s website. When I questioned that, I was told that it s because they include installation. Really? How much does it cost to install all-season floor mats or a trunk tray??! At the same time, we were negotiating with Honda of Oakland s internet sales dept and they were very reasonable with their quotes. Serramonte - you need to up your game in internet sales if you expect to compete with other dealers in the Bay Area.