Honda of Hayward Reviews

Honda of Hayward Service Department check-in wait time has significantly improved. I took my car in for A1 maintenance on November 3, 2019, and I was able to check my car in within 5 minutes of my arrival. Their check in time for customers with appointment is a lot better than what it use to be.

Honda of Hayward was a great help. They were straight forward with me and explain the process clearly. I was helped until the end of my purchases. I left happy and with an excellent experience. Thanks to the whole team!

I came for oil change and tire rotation. I told Alisha that there is a leak on the right rear tire and to take a look at it. I was told I needed the 30K maintenance - I agree and paid $630.
After a few days my wife noticed the exact tire in the same spot leaking so obviously there was no rotation. I brought it back and they fixed it but the whole experience -
* the fact that the tires were never rotated
* Customer service is totally lacking from the rep, manager, cashier... Donna the shuttle driver was the only pleasant interaction.
...and I am an easy going person but definitely never going back there.

The service was extremely, polite and friendly as well as timely and on a highest level possible. I liked the waiting room very much, really convenient, could work from there. Thanks for free WiFi and coffee :)

Waiting is very long more than 2 hours when I made appointment they said it will take one hour. Plus I got new tires they told me that I need new tires. Every time I go here there is long waiting so if you planing to go this place keep in mind you have to wait long time.

Great experience working with the one the only Mike Fraga - He took complete care of me and made the process so easy. I highly recommend the folks over at Honda of Hayward!

Robert at Honda of Hayward service department was very welcoming he made sure he doubled check my warranty s. He was very pleasant to talk to, the waiting area was nice and clean my overall experience at Honda service department was awesome. Robert went above and beyond to meet my service needs.

We purchased a car last week and very pleased with the service they provided. Eugine was amazing. He went through the deal with patience. Addressed all our concerns. He made sure we were happy at the end. Ray his partner was very good too. He took us to another parking lot to show other cars and very nice with us. John the finance guy was also very very good. He took time to go through the contract, explain things and also he made us buy the extended warranty for good :)
What stood out was even though it was midnight, Eugine and John did not compromise on anything. They went over the whole process with energy. I would recommend this place to anyone anytime.
Drawbacks were: Emails were not answered sometimes and the finance was scheduled very late in the night.

The transaction was quick and people were nice. We finished everything in 1 hour.

They were not upfront with us when dealing with the purchase of our car. Disappointing for a Honda dealership. Their service department is great though!

AnnaMarie & KC were prompt, professional, and exceedingly pleasant in helping us with our Honda CR-V. After a very rough, "bait & switch" experience at another local dealership, we were beyond pleased to have worked with Honda of Hayward.

Beware of this dealership they sell you a vehicle that is certain model and put you in a model that is a base model for more money to where you can't get out of it and I'm stuck in a six-year loan and can even refi it because the loan is worth more than the car is

I want to give 0 star if I can. Let us waiting for 4 hours just to sign the documents.

Happy to get my Honda Civic sport 2019. Free coffee and great customer service. Test drive and All paperwork was done within 3 hours on a Saturday

Waiting more than 3 hours only for oil change this is ridiculous.....

Got a letter from Honda my CR-V needed a software update to correct a potential problem in the CVT transmission. I made an appointment immediately and Hayward Honda took care of it. No hemming and hawing.

One of the best locations on the east bay. We will definitely go back.

The service representative Ronald Smith is very helpful and knowledgeable and also easy to talked to.

I did most of the communications through emails and texts due to the COVID-19 situations, they responded quick and willing to work with me on the price I wanted, thanks to Hayward Honda Sales Team for working with us, hope to do business again in near future with them.

I was very impressed with knowledge and expertise of the workers. A personal shout out to Gio and Ari, Both answered my questions honestly and I was happy with the deal I got. I highly recommend the Sales team at Honda of Hayward.

Very accommodating and worked quick to have my car ready in time for me to continue my day.

I had a bad experience here. I did a bunch of work these guys did not want to honor the coupons, and they did not test the car before, I had to drive it back to the honda service center and pay a big chunk of money before they fixed everything. Working with the service guys, I felt like I was being ripped off. They had a shady way of adding up the bill. I will never go here again for service.

Very welcoming and very polite people!! I had a good experience in buying a car from them. It was my first car and the dealer was very helpful explaining about the cars in detail and very honest about the deals that they were putting out. I would definitely recommend this place to my family and friends. I recommend making an appointment with the dealer name Steve. He will definitely find the right car for you.

I am a regular customer so I write this with deep concern. My appointment was scheduled at 11:40am. I waited in the car for more than 30 minutes for a team member to finally acknowledge me. After getting the primary inspection and my paperwork done so I can leave the car, Robert (the specialist) was very persistent about completing extra things to my car. Total ended up costing almost $300! After I thought it was settled I ended up waiting for 4 hours for what turned out to be a simple oil change, fluid change, and tire rotation. I ve done this before and the longest i ve waited was 1 hour. This was definitely my worst experience:

Shopped online for a 2018 Accord. Received a great quote via email from the Stevens Creek Honda, but Anna Marie matched it over the phone which was much more convenient to me in Hayward. No bait and switch or hidden fees when I arrived, and very easy and smooth process to buy the car that same day. Thank you Anna Marie!

Honda of Hayward is very straight forward.best customer service . Go see Steven Li he will help you out. Shout to the manager Ana I came in and got my car Sunday so I had to come back Monday to detail the car. Ana was very helpful she herself came out and explain the process . She personally drove my car to get detailed..my wife loved her Honda clarity..

Service is always tops. Staff is friendly and helpful. Been here numerous times for my 2003 Honda Pilot (with over 328,000 miles) and they have never gone over their cost estimate.

very nice services friendly patiently explaining all the problems and possible situations.

Thank you, Honda. Of Hayward

Shonong Wang

Thank you Anna Marie for your professionalism, care and knowledge with helping me purchase my brand new 2018 Honda! You made this experience so enjoyable for me - that I will certainly be referring people to you and seeing you again for my next purchase. Many Thanks Anna Marie!

Both Steven and Michael were fantastic from start to end. Got the best deal on my car in the whole east Bay Area. Had to re adjust our contract and Michael helped us without any hesitation . Overall a great experience working with the Honda Hayward team. Very professional.

This is my first experience at sonic Honda Dealership so awesome people very kind and helpful every detail. They are nice people no pressure with customer., I feel very confident while I talk to them. Thank you for your helping me at Honda Dealership with your honest people .

Brian was such a great help! It was a great smooth experience! Promised me he will give me a call by a certain time and kept that promise !

I buy Honda CR-V 2017 from Honda of Hayward last week . This is my 2nd car from Hayward of Honda . I have good experience to buy car without having any problem from choosing car to finance everything went very smooth only took me there one and half hour. Thanks to Ashwin salesman.

Just took my 17 Civic for oil change and tire rotation. The representative was nice and professional. He explained the service needs and proceeded with only the items requested. No unwanted sales pitch. That is always a good thing in my book.
Will be returning to future Maintenance on my Civic.

They're very busy there and fit me in before leaving town! The team there is great and very professional will definitely keep coming back for regular servicing to my vehicle!

Great communication. Easy to work with. Smooth process and good service, competitive price, very happy with this purchase.

Brian may my visit very pleasant, knowledgeable and courteous it makes your day great

They lied about having a car, even after I had them send over a bill of sale and TOLD them I'd be coming in the next day to pay for the car.

Then later they magically "found" the car in their inventory. Took me in total like 7 hours to leave with the car even though I already had a check for everything made out.

These guys are rats, and I'd rather drink bleach and slit my eye balls with a lime-dipped razor blade than ever go back to this hellhole.

Only go here if you like being taken advantage of at every turn, and being lied to constantly. The manager is a huge liar, the finance people are the scum of the earth, and the salespeople are amongst the worst I've ever encountered.

AIR BAG RECALL WARNING! I brought my car to the service department in for passenger airbag inflator to be replaced. They did the work. I realized that the passenger dashboard indicator light was no longer functioning properly. I notified a service advisor and brought it in no later than a month after the did the work. They charged me a hefty diagnosis fee. They told me they fixed the problem. I told the the vehicle was doing the same thing. I asked them why the light would not remain off. They had to do some research and told me that it stays on for 5 seconds then turns off. It only illuminates if the seatbelt is latched and no weight is on the seat. I recall the light illuminated at all times except when someone was in the seat.

They made my car purchase very easy. They were knowledgeable and gave me a great deal on a 2017 accord. Steven Lee, Ali, Edward Lee and Noel were extremely helpful! I would definitely recommend coming here to purchase a car

I have appointment with a saleman this Sunday with a confirmation with the director to test drive two cars. I have confirmed on Saturday that I would come, but when I showed up to the dealer, they told me both cars were sold, and the saleman confirmed to see me was gone and not at the dealer. If the cars were sold, at least let me know so I didn t have to drive almost 2 hours back and forth. What s the point of making appointment and then you didn t keep the appointment with your customers. So disrespectful and unprofessional!

Chris was great at helping us find a car and super good at explaining stuff to us.

I have no issues with the people who helped me there, but the prep and detailing of the car has some huge issues. I test drove late in the evening and I noticed what looked like bird droppings on the trunk. Turns out it was white enamel. In the daytime I discovered that the car including Windows had been over sprayed with clear coat. The first warm day I started smelling cigarette smoke. Normally, these things are done better. I was able to clean the Clear coat spots off of the windows and mostly took care of the white paint drops. I will have to pay to have the smell removed. When it's warm it is very smelly. The deodorizer covers it whenit'so cool. I really like the car, but the prep crew really failed this one at my expense.

Mr Ron Smith was the best representative I have encountered in the business of auto dealership service. He took care of the main problem which involves a recall and more!

Got my first car here, a little over 2 years ago a Honda Fit. Just traded it in for a Honda CR-V since my lease will be ending soon. Excellent Service, friendly staff! Ella was such a dear! Go to her if you re looking into Honda. Will always come back here when my lease is up or whenever I m ready to own. :)

Fast & great Customer Service assistance. Well done waiting area with coffee and cookies.

AnnaMarie is so awesome!!! I just purchased a 2016 Honda Civic and she made this experience of getting a new car a wonderful feeling!

I used to take my vehicle to the Southbay because that s where I work but I change jobs and now I bring it to Hayward because it s closer to me now. I was worried if I will get the same service. I got great service both advisers have been very nice in my last two visits.

Had a great experience with repairing of my car, Robert Miller did an amazing

Atmosphere is pleasant and the ppl are very friendly. Great place to buy a car

Went to get my car checked and had such a great experience here. great people very nice and friendly.

First time there, great customer service, will definitely be back.

Worked with Ron at Honda Of Hayward. Great customer service along with great work. thank you.

Good place and very kind they helped me with my first car I recommend it

I had to take my 2015 Honda Fit into the Hayward dealership for a recall on some hinges installed in the doors that might be subject to corrosion and I was treated very well by Preston one of their service managers. My only complaint is the amount of time that it took to do the job.

Every single employee was helpful and pleasant to work with. I am SO glad I purchased my car from them! I went in looking for a used car because I thought it would be cheaper however with the Black Friday deals I got a brand new Honda Civic (mine all mine!!) for a better price per month! I couldn't be happier!

Excellent, on time fast services. But, need prepare some cars for customer in case, customer's car was staying over night.

The Service Advisors @ Honda of Hayward were kind and very knowledgeable!

I recently went to Honda of Hayward for A1 service (oil change and tire rotation) for my Honda Civic. My service advisor, Genaro, was great. He listened to my concern about my noisy windshield wipers and ensured that the technicians looked into, and fixed, the issue along with the great maintenance service. I always come to Honda of Hayward because of the service. I'm never sold on anything I don't need and always get great advice from the service advisors. Honda of Hayward keeps my beloved "Civvi" safe and reliable on the road.

I was deceived and lied to from day one. I was so excited to be able to get a car at a dealership for the first time. It turned out to be a nightmare. The Kelly blue book price I was showed really fast in passing was not the correct price. The contract I signed which I was deceived into signing says 38400 miles but carfax says it exceeds the mechanical limits which Honda says is a mistake. The reason I say I was deceived and signing the contract is because the tablet in front of me did not do anything except accept signatures. I was being read to from a desktop and what I was being read to my signature was according to that. So when I went back to get out of my contract they told me I had signed a waiver which is definitely not true. I have no idea why all of this happened that took place but I am really stressed I have been unable to sleep eat or even think straight. The interest rate was even lied about. And in the end they say I am to pay $17,000 for a $10,000 car. I cannot afford to pay that for $17,000 I could have went to another dealership or even that dealership and got a brand new car. I have went up there and spoke to managers a couple of times and no one seems to want to really help me solve this. But I will work with everything in me to get this resolved. I have been calling and leaving messages nobody's calling me back. But I have one up there so I'm going to do all the legal process that I need to do until this is resolved.

I just recently pulled into the Honda of Hayward Service center, and every time I ve dropped in for my annually service they provided me with nothing less than 5 star service. Alicia Bradshaw was my most recent service rep and she was super prompt and professional. As soon as I pulled in the lot she did not hesitate to come see what my car needed. I really love the whole staff at this location. I can t stress enough how kind all of them are. Excellent service all the way around, thank you again to Alicia for getting my car in for service so quickly without an appointment. The for the car felt like a breeze. A+++ Honda Hayward Service Center

D Phelps

Not so friendly experience, had to wait for a long time unattended. Even after we confirmed the purchase, they gave a terrible customer service.

They are very helpful when it regards in looking for a car that fits you and your budget. Thank you so much.

The Honda staff Ivan. Ashveen, Bernard & Phi were Amazing. They really made me feel comfortable, They knew I wanted to become a part of the Honda family, so they helped me make it happen.

Robert and company in the service area came through for me incredibly quickly
Muchas gracias mi amigo.

I purchased a 2017 Honda Fit from Kristoffer "KC" Cabanesas, a Honda Certified Sales Professional at Honda of Hayward, in March of this year. The car--well, what can I say? It's a Honda (and my first after years of desiring one)! After barely seven months on the road, I emerged uninjured from an accident when my car was rear-ended severely enough to push me into the car in front of me. Unfortunately, my new car, while keeping me safe and doing everything it was supposed to do, did not fare nearly as well. So, when the car was declared a total loss, I didn't have to think at all about what I would do, nor where I would go. I contacted KC Cabanesas right away. Within less than a day, he was back in touch with me, and had found my _new_ new Fit to get me back on the road.

No accident is ever fun, but when my auto insurance acted with great speed and efficiency in moving me forward, Honda of Hayward was there again, with all the friendliness, the courtesy, the professionalism, great price and overall wonderful experience. I certainly hope I don't need to return for another new car anytime soon--but, after I've driven my Fit to the Moon and back, I'll return again! There are bigger and better known Honda dealerships in the Bay Area, but Honda of Hayward has proven itself (again and again!) to be everything I need in an auto dealership and more!

John Ector
Bay Area, CA

I just had a great experience buying a car from Veronica at Honda of Hayward. We bought a used car and when she asked if we saw it online she gave us and additional 1,000 off the overall price. Johnny Phan the sales manager was very helpful in the negations and dealing with the trade in. We got what we wanted and overall the complete deal was 5 stars happy to say I highly recommend Johnny's team at Hayward Honda ;)

Good service
The team went above and beyond to find me the car that I like. worked around my schedule. service was pleasant.
Recommended

The dealership has a zero professional way of treating their customer. Plus be careful with your document when giving it to the staff they have a tendency of losing your idocuments.

My mom had an appointment for 8.00 am ended up getting out of there at almost 1 o'clock in the afternoon, if they can't commit to an appointment why make appointments in the firs place.
The job they had said it will take no more than hour and a half took almost five hours, I was very upset because my mom is 80 years old ,they ruin her day .

Although not required by law, Honda of Hayward honored an apparent pricing error and sold the vehicle to me at the price listed on their website. This gesture of goodwill, as well as the patience of the staff (we had two small children with us), made the buying experience a pleasure. If I m still in the area, my next vehicle purchase will be done here.

I just got the new Honda Civic Sedan and I love it. The sales and financing team at Honda of Hayward were very helpful and provided great customer service. It took me some time to make a decision and they didn't pressure me at all.

I bought my first car here within Cynthia. What great customer service she led me through the whole process and test driving. I d really like to thank her for the great deal. I would recommend Honda of Hayward as an option. Thanks Cynthia!!!

Had excellent service with them . They do competitive price comparison for car service. Service manager was very professional. I would highly recommend the service to anyone.

It s a long story but that s All I can say this place is a rip off!

Although they will try to get one over on you like all dealerships will, when you establish that you aren't a dumby, they will give you a good deal. Just make sure you read through everything they want you to sign and ask questions. They will give you a good deal and a good car. It might take a while so bring a book. Thanks again LC. In the future, please pay more attention and take more care with the person shopping for the car and not the family members or friends that came along. I felt like you were less interested in my sale and more interested in father's and grandfather's mikitmil experience. As a the customer, I would have appreciated more attention and care. However, thanks for the transparency.

Worst experience ever. This people gave me quote for the car which they did not have. Then promised me that they can arrange it. After running my credit they said they can not have that car so started offering other models and colors. Called me 2 times on showroom saying they have car ready and after reaching there said we have other colors available but not the one you want. Would not recommend ever.

I've mostly interacted with Service Advisors/Cashiers. And they seem to place a good level of emphasis on customer service.
I especially love the multi point inspection that they do with all types of services, including recalls.

Hi,

I have a horrible experience on Aug 25 for one of your advisor named Oscar. I went there at 8AM for the servide of my Honda Odyssey. I told Oscar the problems with my car. One of it is the vibration on the wheels during braking on downhill and when braking at certain highway speed. Also, the left sliding door sometimes is not automatically get closed when pressing the button. He promised to get back to me if these problems are still under the existing warranty on my car. My car is just 2 yrs and have a 100-mile warranty. I also told him that my family will be travelling to LA on Aug 30 and hopefully these issues got addressed. Past 12 noon, i still didn't get any calls from him on any of the status of my car. Kept calling on the Service Dept but no one is answering when they transfer me to his line. I even left voice messages thought that he might be for lunch. I called again at 2PM when he finally answered the phone. Looks like he forgot to give me a call and he then told me that there was a problem on the rotor and he initially got a word from warranty dept that it's not covered but he's not sure about it so he told me that he will call the warranty dept again. He promised to get back to me asap. Unfortunately, that department is already close. I told him, he had 6 hours to confirm this, why only doing this now? He don't have any explanations on this. He promised to follow up it the next Monday (Aug 27). He even make a note and surely promised to follow up with it on Monday and call me back about the status. Monday came and nothing called me. I called the service dept and they told me that Oscar was off. My goodness!!! I followed up again the next day and he was sorry about it and promised to follow up after our call. True enough, he didn't get back to me again that day!!! I made a call on Wednesday and he's totally forgot to call the warranty department the day before so he promised again to give me a within 5 mins. After exactly 30 secs, he called me that the warranty department says it's not covered! In this case, would you believe that he indeed called that department? We've been dealing with this for the past couple of days and within 30 secs, we was able to get the answer? I wish was on that site with him so i can punch him on the face!!!! He's a horrible actor and your brand is getting affected by this kind of worker.
You can reach me if you want to validate my claim. I wish you can also include that guy when you talk to me!

The Honda Hayward shop is the only place I take my civic that I bought from their dealer.
I always have great customer service experience with all their departments. During the pandemic I had to do the routine oil change and I just did not want to leave my home so I got an email with a coupon for the service from Bonnie and she mentioned new concierge service which would pick up my car and drop it off my house. I thought it was perfect time period and i went ahead and scheduled for 9 am but the only reason I am not giving 5 stars is because my car got picked up at around 9:45 am. The service went like always; I was told about the estimate total and what other services might be needed before they went ahead to do the services and payed over the phone when done. The coolant draining and oil change did take all the way until 4:40 pm so pretty much all day though.

KC (Kris) is the sales person you need to get your car from Hayward Honda. Great service!

Great staff, accommodated all my needs and answered all my question

Always an awesome experience! I wouldn t go anywhere else for my Honda. The staff are really helpful and knowledgeable. Will def go back again!

Thanks to Mike Fraga I walked away a happy lady. I received a great deal on my Hyundai Elantra. Hasslefree experience. I just LOVE my car!!! Thank you Mike Fraga and Honda of Hayward. I will surely recommend you to my friends.

Excellent customer care! Ali, Sal, AnnaMarie & Phi are great! I experienced a very comfortable buying experience! Thank you!

Had a bit of an issue at first when I purchased our 2020 CRV but they came through and took care of us. Thank you Honda of Hayward Team.

Oscar Arenal was great, he made sure I got everything taken care of and was super helpful and so sweet. He will be the person I specifically go to anytime I need assistance with my vehicle!

People are friendly and courteous. They get a job done in a timely manner.