The Honda Hayward shop is the only place I take my...

The Honda Hayward shop is the only place I take my civic that I bought from their dealer.
I always have great customer service experience with all their departments. During the pandemic I had to do the routine oil change and I just did not want to leave my home so I got an email with a coupon for the service from Bonnie and she mentioned new concierge service which would pick up my car and drop it off my house. I thought it was perfect time period and i went ahead and scheduled for 9 am but the only reason I am not giving 5 stars is because my car got picked up at around 9:45 am. The service went like always; I was told about the estimate total and what other services might be needed before they went ahead to do the services and payed over the phone when done. The coolant draining and oil change did take all the way until 4:40 pm so pretty much all day though.