Good location for JFK and free shuttle, clean room, very comfy bed, great selection of TV channels. Avoid onsite restaurant, breakfast was just not good and expensive. The waffle that I ordered taste like a mixture of Bisquick and cement mix. Awful.
Practical as a location and the Airport shuttle but very expensive for what the room rate compared to the similar category hotels in the area make sure you book bed only no breakfast I was not satisfied
Visited parents who were staying there. They liked it, price was comparable, room size was good.
There is No Refrigator, but food in the restaurant is not cheap.
Hello, I would like to book for upcoming dates but my flight arrives at dawn, until what time can I check in?
Beautiful CLEAN rooms.
Nice people
Staff is helpful and polite, awesome restaurant with great food down by the lobby also.
Hospitality and excellent service.
Value for money a bit expensive.
But we are in New York and near the airport.
A free shuttle service takes you from the hotel to the airport.
And vice versa.
Recommended if after a long flight, you no longer want to take another 1 hour taxi ride to Manhattan or 1h30 public transport.
Sympathetically
Olivier de schrijver belgium
Clean room and friendly staff. No noise from the airport
I had a great stay here. The room was nice and clean, the food was really good, and the people were very hospitable. Dharman Singh, who worked at the front desk, was very helpful and hospitable and was a great help. I had an excellent time.
Great , great restaurant/lounge...., Hotel itself is what you expect from s Holiday Inn...., but they have one terrific lounge ...., Some days karaoke and that's a blast....., but on any night great food and staff make the stay a memorable one.
When we first came it was nice but then we noticed stains on the pillow we asked for more we got more an there were stains on that too!we also saw blood stains and poop stains on the cover! Once again we asked for more and they gave us more!But it was stained again!the cable is horrible it keeps glitching it says searching... there s a storm but it s very sunny and nice not once did it storm or rain! We had to complain about 5 times about the sheets to get clean ones!
The hotel was actually very nice and the restaurant was very good food. The staff were curtious and overall the experience was great. The shuttle to the hotel was extremely convenient too. Only negative was that they charge for a fridge to use.
Hotel room is bit small and location of hotel is not good.
Very friendly desk service and clean rooms. My group only stayed for one night and didn't spend much time at the hotel but there were the typical amenities for a budget room. Good place for a weary traveler to crash for a night or two, and the shuttle makes a very convenient connection to the airport.
Very comfortable room but the best part was the van drivers. When we told them we were evacuating Puerto Rico they would not accept a tip for handling our luggage
Very nice rooms, very nice staff. Some sort of free breakfast would be nice. Wi-Fi isn't that fast. No pool. Very convenient location to the airport, but I wouldn't go walking around at night. Very busy street adjacent.
Beautiful clean place with good services and good food..
We had a 3 night stay here and from quality of rooms to breakfast - everything was top level. The staff was very cooperative and welcoming. They catered for all our needs. Thanks guys and keep it up!
It was okay. Staff was very nice. It is far from going out to eat else where. Only exception was found a hair in my burger. Staff was very kind and took charge off bill and offer to cook something again.
I came here seeking assistance because while I was at the airport the uber drivers wouldn't accept my ride. The staff here was so polite. The place was emasculate. And the kindly ordered me a car service
Great room. Friendly staff. A little noisy from traffic. Needs better double glazing. If you you like to see planes coming in. You get a great view!!!
The front desk staff did not explain entry system, not a tap and enter, but a slide in and wait for green light, my access card had to be redone 3 times, was frustrating, never the less, the room was okay, neat a little on the small side, but overall average
Nice hotel, smallish room, but very comfortable bed and pillows. Low water pressure in the shower. Free shuttle to and from federal circle JFK.
Booked a reservation. Came to the hotel and they gave our room away. Ended up not having a place to stay.
Great front desk hotel staff. However, the in-house restaurant is terrible. Most of the time won't have the steak or steak sauce. Will charge you extra if you substitute fries with onion rings, even though they are the same price. Also the restaurant staff is not very friendly over the phone. Decent enough place if you don't visit the restaurant. If you don't order from the restaurant, it's 4/5 stars.
Everyday you will see plane land a lot. Nice place.
New place and I liked it. Normal prices considering it's NY. If your flight is cancelled then this is the place to stay. Nice, clean, new and very close to the airport.
The staff is terrible. I would not recommend this hotel. Very small. We made a reservation and asked for an early check in. When we arrived, the manager told us that a room would available in a short period of time. I went to sit in the extremely tiny lobby. I noticed that the woman at the front desk gave a room to a woman who came in without a reservation. When I questioned her, the manager became extremely rude with me, and went on to say that the other woman was there first. Not good customer service, especially since I am a platinum holder with Holiday Inn. The rooms are extremely small. There is a small bar/restaurant in the hotel. There are computers in the tiny hallway on the second floor. The parking lot is extremely small. The parking spots are small.
Very clean, great food, great staff, great location next to the airport.
Excellent hotel, clean, beautiful room, comfortable bed, nicely decorated and wonderful staff. Breakfast good big portions. Will stay there again
The Gym of the hotel when you go down there is a smell of marijuana and strange people looking at you inappropriately
The stuff is very nice, friendly and professional, rooms are clean, but the beds aren't that confy and I stayed at the first floor which was so noisy as you can hear the street and the rooms doors opening and closing.
Friendly and accommodating shuttle drivers and staff. Didn't get my status perks at check in or in my room so that's the only deduction. Didn't try the restaurant but the lounge behind the front desk is a very nice addition
Awesome staff, clean and comfortable rooms as well my husband and I enjoyed our stay.
Front of house staff seemed very disinterested but the rooms were very clean and beds are comfy
Restaurant was terrible and the shuttle service was subpar.
This hotel is very popular and quite comfortable. In a convenient spot close to most places.
Great staff very friendly and attentive to your needs. Spanish speaking!
Well manned hotel, very beautifully designed. Ample parking space, customer service well trained and professionals. Hotel has a bar and restaurant.
Nice and cozy, rooms were clean and Affordable. Friendly staff.
Great hotel, a little noisy if you are not used to plane noise but it is in a really good location for the airport. Stayed here for the flight in the morning, friendly staff and a nice clean comfortable room.
Ms.Tamika was my first point of contact. She checked me in and was so friendly, knowledgeable and professional. She provided information about the area and and checked on me after I gained access to my room. The hotel lobby, elevators, hallways, and room were all clean had a pleasant fresh scent. The bed was comfortable, entire room enjoyable. Less than 20mins from the airport. Ample and free parking available. I was driving; but there is an hourly shuttle available. Tons of stores and restaurants in the area. I'd stay here again if in the area.
The experience was great and the service very excellent.
Very good place for one night stay near JFK. The room is clean and comfortable. Staffs are friendly. Food in the restaurant is good. There are shuttles to JFK every 30 minutes.
Workers are nice and the place is clean
And the restaurant the food is good there.
Please do not stay here very bad experience guest service staff was terrible and rude never agian
Check-in was weird, awkward and extremely uncomfortable. A woman named Zoey talked to me and my mother in law as if we were five years old. It really felt like she was intentionally trying to beat us up with her words. We had very little opportunity to talk and with the 2 questions we asked, we were responded to with such a condescending tone and as if we were juviniles in a detention facility. I totally understand it's a 3 star hotel and not much should be expected but I don't understand why she was going through such lengths to make us feel so low. We were truely left speechless...I know we will never go there again, which I'm sure they would not mind because our presence seemed to upset them.
Great rooms and the breakfast is very good but not included in the stay.
Really its ok there besides the no parking and loud guest sometimes they have issues with housekeeping and but the mcdonald s and toco bell and deil near by its ok they need to make some changes with washing their sheets and towels and house keeping gotta be up to par but the price is not bad half of the time
Great service!! Practical and clean room! The best attention from Noath (reception in the evening) attentive and with an excellent disposition to help !!
Shuttle driver Ivan super friendly and helpful. The people working there with a very high level of service
This place sucks. I'm a trucker and I stay here when I have a layover. They call the cops to come give me tickets when I'm sleeping in the middle of the night. It's also a homeless shelter. You can often see the homeless people coming in and out of the side of the hotel because they have a separate entrance. They congregate on the side smoking cigarettes and arguing. I'm pretty sure one of them put antifreeze in my gas tank.
We only stayed one night awaiting for our flight the next day but, it was nice, close to the airport and convenient. I thought prices were a bit high though.
I don't normally review but in this case I felt compelled to do so. Yes the hotel is beautiful as are all Four Seasons Properties. The aesthetics of the lobby, rooms and pool area where lovely but this is expected at a Luxury Hotel. The exceptional aspect of this hotel is the service and the people that deliver that service. Never have I been to a hotel where the staff were so generally happy to assist you and make your stay as comfortable as possible. The intuitive nature of their help was amazing, their ability to identify needs even before I asked was something that goes beyond other luxury hotels. The bellhop to the chambermaid knowing our name and greeting us in the hall with a smile was all the more impressive when I found out that the hotel was sold out. I was under the impression we were the only guests in the hotel.
Clean great staff great food. Happy hour 2 thumbs up
An advisable hotel although a little distant from Manhattan but it is worth for the people who have patience and like to travel by train and bus
Solid hotel.. rooms are nice and good pillows.. bit of sound from street and planes..
Shuttle service between JFK airport is convenient. Stuffs were kind and nice. Room was clean and comfort. IHG member can stay at discounted rate.
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