ej shortell

Review of Holiday Inn JFK

The staff is terrible. I would not recommend this ...

The staff is terrible. I would not recommend this hotel. Very small. We made a reservation and asked for an early check in. When we arrived, the manager told us that a room would available in a short period of time. I went to sit in the extremely tiny lobby. I noticed that the woman at the front desk gave a room to a woman who came in without a reservation. When I questioned her, the manager became extremely rude with me, and went on to say that the other woman was there first. Not good customer service, especially since I am a platinum holder with Holiday Inn. The rooms are extremely small. There is a small bar/restaurant in the hotel. There are computers in the tiny hallway on the second floor. The parking lot is extremely small. The parking spots are small.