Heritance Negombo Reviews

A super cool hotel, distinguished by its proximity to the airport, only 20 minutes. The service is very excellent and the food is delicious. I recommend it strongly, very very quiet and the level of service is excellent. The hotel has no children TV channels.

Great view - each room is facing the ocean. Service, quality of rooms and food are all excellent. Not much to see outside the hotel and the beach is dirty. Found it lacking in character and atmosphere, but it's a good hotel to pamper yourself for a few days before flying out - big advantage is the proximity to the airport.

Fine hotel, wonderful staff, great food, beachfront, pool. Everything you could want

It was a OK stay. Room was too small. Some Buffet items were cold since they served food and had some items on small containers to pick from.

Ambience is good, service also good, although the spread of food is wide not that tasty

We visited the Hotel Heritance Negombo in July and we really enjoyed our stay there. The hotel was very beautiful, clean and modern, the waiters really tried to do their best and they absolutly did (especially the waiter Mahesh was really friendly - praise to him)! The food was varied and delicious! Congratulation!!!! The pool area was amazing, including a pool bar in the water! Also the gym was very good, a lot of things to do! We travelled the whole world, but this was probably the best hotel we've ever been!!! We can absolutly reccomend this!! Best greetings from Austria, Lisa & Alex

Very disappointed - having being accused for a hair dryer missing from the room and also when having gone for a package that includes free mini bar facilities - only to find out that it had not been refilled after the previous customer had gone and been told that they do not refill when new customers come.

This means you don't have a proper inventory setup when a customer leaves the room - sort this out. Will never to return.

This is disgusting after having visited majority of the hotels from a young age! Sad to know our holiday was ruined.

I loved this place, right on the beach and the room was just great. I only stated here one night after flying into Sri Lanka and was so tired that I didn't properly explore. This hotel is so gorgeous in the light of day, that I intend to return before I leave Sri Lanka.

Very good place. Always super clean and friendly staff. The food is awesome!

Only stayed one night, day we arrived, very comfortable and good welcome

Was part of a corporate event. The service is great with cheerful and professional staff who were very attentive.
Hotel design is well laid out with sea views for every room. Bit small rooms but nevertheless had made use of every inch available to make amends.
Only downside would be the non availability of USB charging sockets by the bed side.
Would recommend and would never hesitate to visit again.

Excellent view, great location, superb maintenance... We had a meeting with our guests from Germany, Spain and Romania and I think where else it could have been other than such an adorable hotel... Well mannered and receptive staff...

Good but the room service is slow .. The crows are very new and annoying in the morning .. The sea is a year and not special for the hotel, the breakfast is delicious and its beautiful

Terrible staff with terrible service!!!

I have been waiting for almost an hour waiting for my driver and my driver had also been waiting for me outside and the staff lady namely Umayangana had not taken the driver inside or didn t even inform me that my driver was waiting for me even after I had inquired from her wether my driver had come several times.
After I had inquired several times they asked me if they could provide their personal driver with their car to promote their business which I think is the most terrible thing they could do.
Finally I would like to say that their total service was horrible and would not recommend anyone to visit this hotel again and experience a bad time in this hotel!!!!!!!!

I think what stands out is their staff and the food.

Many thanks to Mr. Shalindra for taking care of us personally from booking to check-out! And to Manisha at the reception and the bell-boy who always was there at the entrance with a wonderful smile! We had a really nice time at Heritance!

The hotel is situated in a great location which is very easy find and just a walk away from the different features in negombo that you enjoy. The food and service was exceptional, and the room gives a great view of the negombo beach and allows to enjoy a great breeze. Something I enjoyed the most is the poor bar, which also had great service. However, i guess the one thing that threw me off a little bit was that the hotel is very dim and dull as the night falls and there isn't alot of life there. But definitely a enjoyable and relaxing place to be at.

Staff was excellent and the food was really really good!!!

One staff member tarnished our experience in Heritance but aside from him the hotel and it's facilities are great and the breakfast and dinner buffets are outstanding!

Good food, but rooms are average here though expensive...

Amazing hotel - clean - comfordable stay - great buffet with international and Sri Lankan food

Great dinner buffet. the spread is great and the staff are very friendly.

Visit their outdoor restaurant banyan tree worth the money

a new hotel with the best beach view in the area and best lunch buffet.

View of this hotel looks so glorious while we travelling on motor way or bike.
Amazing designs. I like to visit someday.

Confused planning. Entrances to reception hall is weak. Hall is in-between Hue Hefner's playbook club and a Montessori.
Food is meh.

Facade Design is to be desired.
1 star for finishing the building well.
1 star for courteous staff.

Great 5-star hotel! Good, awesome food, very helpful and kind staff.

Nice sea view and nice pool area. You can also safely ice cubes in the drinks have. Nice staff and nice rooms. Great restaurant although service is a bit slow.

Quite a hotel with the standard, facilities and size

Just ok. Expensive, but not as good as one other place.

Really good service. A nice view of the sea. A chill spot for an off day. Had a good time. Thanks

Nice idea to rebuild Browns beach. However the replacement is dull architecturally and neither well designed or constructed. The Seeview lounge on 2nd floor offers panoramic views with full height glass but you can't see the bar staff and more importantly the best tables suffer from excess heat due to the radiation from the glass front and the lack of air conditioning. Only 3 ceiling fans have been added to deal with the rediculous heat.

such a good staff and amaizing hotel. stayed one day half board breakfast was amaizing so many varaiities amaizing service.... and the dinner also the best in the town....

Wonderful hotel, beautiful pool, probably the best pool I ve ever seen. Love the service

We stayed recently at the Heritance, Negombo for three wonderful nights.

The hotel was recommended to us and let me tell you, they never disappointed us. The service was fantastic from first contact. All our wishes were provided for (our questions answered, the service was impeccable & the staff so helpful and friendly).

Initially a big thank you to Gihan for all your help with booking the rooms as my in-laws had special needs due to their age and as we were a large extended family he made all our wishes to have all our rooms next to each other if not interconnected.
We were close to the pool as we had young children who absolutely enjoyed the pool area & all the special attention the staff gave them.

Secondly a special thanks to Sameera for checking us all in, providing us with all the information we needed for our stay and all the staff at the reception desk. We asked for a late check out & without a blink they were happy to help us with this. Not an easy feat when you consider there were close to 10 of us.

Last but not least a big thank you to all the staff in the restaurant area. Such a variety of food & so delicious. The wait staff were so wonderful as were the cleaning staff.

I would not hesitate to recommend the Heritance at Negombo. Such wonderful staff, supper clean hotel & relaxing place to stay.

Beautiful view from the balconies on the Indian Ocean, cleanliness, polite staff, a swimming pool under blooming magnolias. Against the backdrop of the very Negombo - just a paradise.

This was the last hotel we stayed at whilst in Sri Lanka. We wanted to stay two days in the surroundings of the airport and the choice of the hotel was a very good one.
As the beaches in the area of the airport are not the loveliest ones, with all the facilities in hotel I did not feel the need to go to the beach at all.
Similarly to other 5* hotels in Sri Lanka, there is a 30 % surcharge for service and taxes, but the prices are very reasonable.
We loved the stay!

We had a beautiful room with a lovely view on the 3rd floor.
The entire staff, including the front desk, cleaning personal and kitchen
workers were courteous, attentive, and helped us immediately with any requests. The doorman started and ended each day with a friendly greeting and smile that made us feel comfortable and glad we were there.
I enjoyed this more than allinclusives that we have stayed at in Mexico.
It was quiet and peaceful, with no long lines to wait in and no rush to make reservations for a nice dinner. We had the breakfast buffet every morning and also enjoyed the dinner buffet. There was a wonderful and delicious selection which was important to us since my husband and I have different tastes.There were plenty of local restaurants to walk to or better yet, take a Tuk Tuk to for variety.
The rooms were immaculate and stocked with very thoughtful items along
with the customary. The pool was exquisite. I would highly recommend
this Hotel for a relaxing vacation with just the right amount of pampering.
Our only regret is that we did not stay longer than the 9 nights!

Great accommodation, service, location. Thank you for an amazing stay

I have been a regular guest at this hotel but this time I was disappointed with the level of service. I asked for a king bed but received a twin bed room with the beds put together. My 5 year old son was very uncomfortable with this and the hotel did not give me a solution even though I spoke to them. I had other negative experiences this time too unlike my previous visits. Would I return to this property? That's a difficult question to answer. I certainly don't want to be treated the way I was ever again.

Used to be browns beach! Great hotel looks nice after tb relaunch.

DISGUSTING. This is my first experience at heritance Negombo. Although I have been to all other hotels in their heritance chain and also to other hotels managed by the same institute such as Earl's regency, Tea factory hotel I had never gone through such a bad customer service before. We had experienced a very good customer care throughout our stay in those hotels and I must say that their facilities were upto the highest standards . BUT UNFORTUNATELY IT WAS TOTALLY DIFFERENT WITH HERITANCE NEGOMBO. I checked in there on 25th August around 1 pm with my family . We had 12 members including 6 children. We were on full board basis . When we went for dinner buffet at 7.45 were asked to wait as they didn't have sufficient table facilities. So we were hanging around for 15 minutes and again was asked to go back to the hotel lobby and wait. At that time I had to remind that lady of our small kids who were hungry by then but to my utmost surprise she refused it very rudely saying the restaurant is full and asked whether I have done reservations before. I didn't know that they had such practice for their guests need to do reservations before coming to the restaurant .So then we were waiting in the lobby till 8.45 and nobody called us. Again we had to talk to the duty manager and finally were asked to come in at 9 o clock. They had around 75 seats inside the restaurant . Around 50 chairs were idling on the ground (outside )which they could used to accommodate guests who were waiting for hours to have dinner .Another terrible thing was For the first time in my life I saw several dishes were same which we had for the same day lunch. I'm still wondering about the poor quality of food and the services of Heritance Negombo.

bautiful seaside view room with a stunning sunset scene not to mention the amazing pool that is open from 7 am to 7 pm

A very nice hotel with a distinctive location. Superior, clean and quality service. All rooms have sea view

A nice hotel with beat rooms and best foods. Best place to calm your body and mind