Terrible staff with terrible service!!!

Terrible staff with terrible service!!!

I have been waiting for almost an hour waiting for my driver and my driver had also been waiting for me outside and the staff lady namely Umayangana had not taken the driver inside or didn t even inform me that my driver was waiting for me even after I had inquired from her wether my driver had come several times.
After I had inquired several times they asked me if they could provide their personal driver with their car to promote their business which I think is the most terrible thing they could do.
Finally I would like to say that their total service was horrible and would not recommend anyone to visit this hotel again and experience a bad time in this hotel!!!!!!!!