Heritance Negombo Review

Very comfortable with free wifi for guests that limit you to 512kbs and a maximum of 2 devices to be connected at one time. Food is brilliant and staff are friendly

Lovely views and good staff .The sea view rooms are slightly small but the view is worth it .

Wonderful atmosphere. Great food with more options. Slow service for locals.

My second visit was a better experience. Great service and extended support by the staff. Will be visiting again.

Amazing place for people like me that are not used to luxury hostels. People are kind and always open to help you. Gym is perfect, just as the pool and restaurant

Good hotel with nice view and facilities. People are friendly and nice. Highly recommend to stay in a relax environment.

One of the beat places to relax in Sri Lanka. Food is amazing, staff is polite and friendly. Highly recommended hotel

Spend four nights here. The rooms have a great view. When you wake up and put the curtains aside you have the best view on the ocean while still lying in bed. Really loved it. If you need some privacy in the bathroom you should stay here because the toilet is only separated from the rest of the room by a glass door.
The breakfast was great and also the special valentines day dinner very special.(although we kept drinking water after looking a the vine menu).
Lying on the lawn next to the pool is relaxing. Just a short walk and you can take a dip in the ocean. The beach itself is dirty and crowded.
Best place in Negombo. We can heartily recommend this place.

Previously known as Brown Beach Hotel. Renovated few years back and one of the best places near Negombo. Very friendly staff and wide range of foods in the bufffet. Morning buffet starts at 7.00am and even outside guests can enjoy for a reasonable price.

The hotel is clean and one of the largest hotels in Negombo, facilities are very excellent and the view is beautiful, but the room is suitable for a couple without children because the toilets are glass in the room that provided us
Negatives
When we went to dinner, the restaurant staff told us the price and upon receiving the bill, the price was different from what they told us, and they brought juice and in the bill, its price was not the value of the open buffet, and they only told us that when they brought the bill and the food was less than normal and it was not worth the visit. There are sea restaurants around the hotel much better. From the hotel

Very nice hotel with good food and great ambience. Located by the beach though it's a bit of a walk towards it. Large enough pool but an appointment has to be made in advance to use it due to COVID. They take necessary precautions to maintain physical distancing. Rooms are simply great. Probably one of the best hotels that I've been to. Fairly priced as well during this period.

Excellent hotel, private rooms, delicious food (try the shurma) and a nice staff to recommend while avoiding the rooms that top the conservatory pool

Best place to stay in negombo. Superb customer service. Excellent food.

Lovely stay at Heritance Hotel Negombo - sea view & beach, relaxing pool area and excellent breakfast variety.

Great on the beach hotel with a fantastic view. Very good for nice relaxing time, price also reasonable, staff is so friendly. It was nice to be there

It was great time in Heritance - Negamabo. This place is suitable to take Lunch , dinner ..etc. There are delicious foods. Supporting staff are very friendly and Well Disciplined .

Friendly staff and their superb service make this place unique. Amazing view and delicious food will definitely make anyone to re-visit the place!

Keep up the good work Heritance Negombo!

One of the lovely hotel in negombo, sri lanka.i worked in the hotel as a chef.staff and all th3 people are supperb....guest are very happy.best value hotel

Wonderful place with great hospitality. Friendly staff. Room are clean and spacious. Delicious food. Great room service and house keeping services.

Impressive hotel. Highly recommend paying the little extra for the sea view and enjoy the sunrise!

Very nice place. Good service. Clean environment. Highly recommended

If you want nature with fun. Then this is the place. Attractive view of sea and beach. Crew is very friendly.

Excellent! From the arrival we were impressed by the attention to detail of all his staff. The rooms are perfect in design and attention, do not miss anything! The restoration is exquisite, tasty and varied. Good location, tranquility, security. Four fantastic days of relaxation after spending 11 days touring historical places and undoubtedly beautiful. Hotel highly recommended in all aspects.

Poor customer care @ reception , they only bother about foreigners

Good food with good service.
Ample parking is available, i personally didn t like the parking ground with concrete plates.
Friendly staff and hotels has some nice views.

Lovely very modern interior friendly helpful staff. Who could not like the sea view this was taken sitting at the breakfast table?

Awesome sunset ... decent prices and excellent service. ... sadly we only had a coffee and an iced tea, as it was early evening... buffet looked delicious and will be tried out during the next time..
Only thing needs improvement is the menu cards.....

Very beautiful location. .had a memorable experience. .friendly service. .

It's a fabulous hotel with great swimming pool ,restaurant's & outdoors

Excellent beach resort with great amenities.Staff were very friendly and courtoeous . Very efficient service . Front office staff Ramesh made our stay very comfortable right from check in to check out.

It was one of the nicest days in which I lived clean and received more than wonderful and I intend to go back and repeat it

Great place. We had a conference there and the service was great. Buffet was really great and really enjoyed the time being there.

Wonderful place. Nice staff. Great rooms and clean bathrooms. Enjoyed the pool. Nice meal options as well.

Very bad alacart food. No appearance no taste. Fish was not fresh.

Very good hotel. Cleanliness, service and facilities are super.

Me and my wife went there for our wedding anniversary. It was a great place service was outstanding and the food was just awesome.

Highly recommend this place.

Price-performance are far apart.

The hotel has a very good internet presence and gives the impression of an upscale 4-5 star hotel. The prices are accordingly high.

Unfortunately, the quality of the hotel doesn't reflect that.

Here some examples....

On the first day after arrival there was a knock on the room door around 11 am, despite the red "Do not disturb" sign. Then what are the signs and lights for !?

After we left the room shortly after noon there was no more house keeping.
I expect houskeeping to be carried out after noon.

The toilet in our room had a very unpleasant smell from the drain. This should probably be rinsed regularly !?

The smell from the air conditioning is very unpleasant and putrid, the filters here seem to have not been cleaned for a long time.

At breakfast the tables are sometimes dirty and sticky. The gentleman at the egg station spoke English so poorly that the guests were dissatisfied several times and did not get what was ordered.
My own omelette was in no way what I ordered. Apart from the 15-minute waiting time.

The hallways in front of the elevators and rooms were sometimes dirty and that for hours, so I seriously wonder what the mass of middle-class staff is for.

When we took a dip in the pool, we found that the non-swimmer pool is very dangerous as hundreds of tiles have come loose.
Various tiles would be collected by the guests and placed on the edge of the pool. When asked, we were informed that the problem had been known for more than a year.

We have been traveling to Asia at least once a year for many years and always in upscale hotels. We have never found such a bad price-performance ratio.

After addressing things in writing, one of the managers came up to us and apologized and was offered a meal to make amends. In all honesty, if I pay $ 150 a night for a room, I can afford to eat alone! But I expect the hotel and the room to match the service I paid for.

We also didn't get the impression that our complaints were taken seriously. The next day the same picture appeared at the pool. With the result that a guest cut himself on the shard.

The hotel gave the impression of a transit hotel, which is probably due to the proximity to the airport. Going on vacation looks different for us ....

Frankly, the place is great for recreation and the weather is beautiful

Excellent hotel, on the ocean. Excellent all the way around.

Its was one of the most amazing hotel that we experienced in Sri lanka with friendly staff from the moment you enter, regards to Manisha for a warm welcome. Room was amazing and well presented.Friendly staff always smiling and will look after you. A big thank you to the staff especially the front desk Shyamanthi,Lashan,Sampath,Dishan and Shantha for your hospitality you all made our holiday simply the best.
Keep up the wonderful work. All in all a truly amazing place when it comes to a relaxing holiday.

Mabuhay!
-Jennifer/Socorro

Very nice experience. Lovely hotel with very good amenities. Good swimming pools. Tasty food. Would not hesitate to take my children there again

We were a group of 30 with an age band of 10 to 50 years. Selected this hotel for a 20-year reunion of business school friends. People came from different parts of the world.

All of the group members were very happy with the location, the care of the people, rooms, food and venue! A big thumbs up. Special mention goes to banquet team: Jenny, Iranka and Nadeeshan. They ensured our bbq dinner, calypso band, dj night and other events went absolutely smoothly. Also, excellent food choices in breakfast and lunch buffet.

Highly recommended!

Very clean place, the cleanest hotel we have been in Sri Lanka. No mosquitos and other insects. With very friendly and elastic staff. Lashawn - very helpful guy, with lots of understanding and doing all his best to make us very happy with our stay. Good location, delicious breakfast with wide variety of food. Beach side, nice sea view room. Silent and good working fan! Highly recommended!

The usual service is somewhat down due to Corona pandemic. Staff is doing their best under the circumstances.

The hotel, the service and the food were all excellent. I would definitely recommend this lovely hotel.

We stayed two nights at Herritance Hotel and absolutely loved it. The location is simply amazing. The standard of service is high. The hotel staff were very kind and polite, and they certainly made us feel welcome.
We had a huge room, which was spotlessly clean with terrific views over the lovely sea.
The hotel restaurant was exceptional, menus are perfect. The food was absolutely wonderful and very pleasing from preparation to presentation. Every meal we enjoyed had a variety of options and was flavorful. We would like to wholeheartedly thank Chef Sajith for his marvellous hospitality, the dishes he made were exquisite...superb....really enjoyed the moments...

Good hotel on the beach of Negombo. Good restaurant relatively expensive. Beach dirty and crows besiege the hotel. Really annoying.

We ve been here four nights now and will be here for four more nights. Great service. Clean rooms. Breakfast and evening buffet are very good and have lots of variety. I would totally recommend this place.

Very friendly service, as we needed a wheelchair for mother in law and the way they responded was really great. If I can I will give 10 . The food also was tasty and we'll laid out.

Nice place with good facilities. professional service.

From the security to the room Service was excellent, we where look after by the staff ,(front office manager to the booking officer Thiline )was professional we are very happy and well care ,have been coming to this hotel for past 4 yers from the airport hotel relaxing few days we will recommend for family and friends Regards. Thilitha &Lucky Wickramasinghe

One of the oldest hotels in Negombo with more modern upgrading.

Very nice clean rooms. Nice view from the rooms, very kind and courteous staff more importantly, the dinner buffet is exceptional certainly one or probably the best selection of food and desserts and will out do some of the buffets at Colombo Hotels.

Was here for a wedding reception. The hotel staff are generally quite friendly and well mannered. The hotel it self is luxurious and extremely spacious. This is evident with the washrooms, pathways and the ballroom. Food was good quality and tasted quite nice. One place for improvement is the car park which has giant cement pavings (squares) with crushed rocks put in between. This was somewhat annoying when trying to park. I need to note that the view of the hotel architecture from the front is quite eye catching.

Perfect getaway spot. Feels like you have travelled it of Negambo. With a brunch worthy of any hungry high enders taste buds. Enjoy 3 layers of pool side water beds to tan.