Heritance Negombo Reviews

Good architecture. But food is routine. Becomes boring after a full board.

A beautiful establishment especially with the view of pool and sea. The rooms are spacious with beautiful bathroom. but the furniture and the structure are a bit old. The setting is wonderful. Little regret for a French, it does not offer Champagne!

Very nice place to stay for a couple of days after long long trip all over the Sri Lanka to relax and to eat not carry food. The beach and water are not the best here compared to south west part of this beautiful island. But..the hotel has a big pool with a bar in it. Very cool!

Beautiful room. A room with a view. Good service. Although we steeds not very long everything felt good.

A little pearl in Negombo. We went for sundown to see from the bar which is amazing when it dark the light are very cosily designed. Maximum points for the bar designe and light expert!!! The restaurant is very nice, great food, we had a la carte and professional service. The best place in the neighborhood!!!

Modern, clean & good friendly service in great location

Beautiful delux hotel, excellent service, gorgeous breakfast.

One of best hotel in Negombo. It just facing the Indian ocean ( Infact ;all room are facing sea view )
It formally called brown beach hotel & renovated completely. Great architecture & layout plans.
Great services & hospitality.
Foods are delicious & many international cuisine are available.
Number of bars & restaurants available.
Definitely, you will enjoy the atmosphere & hospitality.
I recommend this place for everything.
Note- Room changes are expensive compared to other hotels still worth for money.

Great Place,and nice food,the service here is amazing

Nice staff and overall experience of staying at heritance was wonderful.

Hotel was affordable, great and surprisingly modern with phenomenal views. The staff, particularly Shalindra (but also everyone else I encountered) were a sight for sore eyes with all the recent travel challenges I've encountered. All were welcoming, kind. And went above and beyond to make sure we had everything we needed.

Also tons of great restaurants within walking distance, but the room service was also delicious if you opt to stay in.

Is was an amazing experience in font of sea beach but little pricey.

Very nice hotel
Staff are helpful
Near the airport

Nice place to stay with ur loved ones..supportive, very friendly staff & great food..

Nice place to visit. All foods, beverages and service are great

Had a brilliant stay at Heritance for two nights. The staff was extremely helpful and friendly. The food was delicious and was one of the best that I have ever had, special thanks goes to chef Sajith Dharmarathne who made most of our meals with help from others. The precautions taken by the hotel during this pandemic goes beyond the requirement and ensures the safety of the guests. Would definitely recommend staying here.

Fantastic service, employees are kind and they try their best to make you happy. Stunning sunset! Showers might need a curtain or glass doors or something

A very attractive place for tourist also with many sea food hotels

Super. brand new hotel , staff are vert friendly, service was excellent

Had our youngest daughter's wedding on 26.8.2018. Our intention was to have a simple wedding with our closest family and friends who have taken trouble to travel form Australia, Germany, UK and other parts of Sri Lanka.
I booked 10 to 12 rooms at the hotel for some of them to stay and informed the Organiser to allocate rooms closer to the function hall (0n the same wing) so that they will have easy access to the rooms if needed especially families with Kids. This was completely disorganised and were given rooms of the other wing causing a great difficulty. Also the Suite I have reserved wasn't ready at 3.00pm in the afternoon (Function commencing at 4.00pm), and eventually had to cancel it. Noticed that the staff morale was very low and venue does not deserve to have a 5 star rating. Access to the venue was poor and traffic was terrible causing hours of delay for the guests to arrive. Marriage Registrar and the DJ organised by the Event Coordinator were more than 1 hour late to arrive, throwing the function out of timing.
Not a great venue for an important function and doesn't deserve a 5 Star rating.

Excellent place.. you can expect the service that comes with the name..

A big relief after having an awful experience in the Amagi Aria hotel...to find this jewel!
Alternative staff, lovely rooms, great food and beautiful views!

5 star Luxury. Wonderful hotel ,great rooms , pool and beach

Nice relaxing place. Friendly staff and great food. The overall experience was fantastic. Rooms were clean and well equipped. Food was delicious. And the staff we dealt with from check in to room service to concierge services to house keeping were amazing. The two minor criticisms we had were not having premium alcohol available at all the bars. The premium was only sold at bar on tbe second floor. And the hotel not being able to get some flower bouquets at our request. However, those didnt hinder our experience at the Heritance Negombo as the hospitality given by majority of the staff was amazing. Will surely visit again.

Good food happy time...good staff with nice surround...

Just spoke with one of their Reservation officers (Male) regarding some queries related to room rates and one of their promotions which was there at the website. He spoke in the most rudest passive aggressive tone possible. Stating that as far as he is concerned offer is not there but feel free to try it on my own risk when I asked him politely. I'm so furious right now I might not even think about staying this hotel If people such as these are working at your hotel. truly disappointing. !!!!!!
I have attached the screenshot which was taken on 05-Jan-2018 just to prove my point.

The food and the rooms are superb. Staff is helpfull and pleaseant

Beautiful hotel. Delicious breakfast. We had a great time

This place is paradise.... the view to the pool.. its amazing its simply a class apart. formerly know as browns beach Heritance negambo has come back to like with a complete face lift.

Location The hotel is a clean hotel near the airport

This is a very bad hotel and it deals with the Sea of Paradise and there is no appreciation for the customer and the reception lacks the least respect. The site is full of Westerners that reduce your sleep and prevent you from going down in the swimming pool, as well as your meal on the pool.
I do not recommend the hotel very overpriced price compared to bad service and low ...

Cheat in the initial design of the hotel and decorations
But the services are relaxed and treated zero

Great location, good rooms, excellent service, tasty cuisine

The customer service is excellent! We really liked our stay here and special thanks to Nirmal, thanks for making our dining experience amazing :)
Overall would definitely recommend staying here!

Great staff. Very friendly and helpful. Great ambiance. But the taste of the dinner buffet needs to increase.

My main focus was relaxation and the atmosphere here was absolutely that. It was very clean comfortable and the views were serene. The staff was very polite and always helpful making sure I was comfortable. Thank you to everyone for the wonderful hospitality.

Beautiful hotel. Very clean and well maintained. Beautiful views of the beach from every room in the hotel.
The pool is a bit too small compared to the size of the hotel.
The rooms were rather small as well.
The blue chair in the room, although it looks nice was very uncomfortable to sit in for more than 5 minutes.
Food was really good. The pork curry and rice option at their restaurant was the best. Their mango ice cream was the highlight of dinner options.
Front desk is rather slow to check in and checkout despite it being over staffed.

Great hotel placed in negombo, having a great locality to back the setting of it and all that there is to it. The from the options available for dinning and the array of rooms available for booking to the spa the pool to the beach, all is taken care to ensure that the guests have the best vacation they came for.

First off, the rooms were ready to check in as soon as we arrived. The rooms itself were very comfortable. They didn't have a buffet due to lower number of guests, however their set menu options were quite satisfactory.
All the staff we interacted with were polite and helpful. All of our requests were responded to quickly and without any issues. We were even allowed to stay for over four hours over the checkout time.
Overall, on the best hotels I've stayed at, worth the high price, definitely will be revisited in the near future.

Prices are high and trading is less than normal.
The floors are ceramic and not comfortable.
Only one key for the room. Breakfast is below average
The views are very beautiful, the atmosphere is sweet and the location is ok

very courteous staff, awesome food and best place to stay in nigembo..

Had a lovely stay here. Staff were fantastic and friendly. Stayed 2nights here on my honeymoon and cannot recommend more.

Super location with fantastic views of the sea! The buffet is delicious and something for every taste. However, I find the prices for the lunch buffet with 20 per person a bit high. The service is great and the staff very friendly and helpful! All in all, a visit is well worth it.

One of the best hotel experience I had so far. Their food will be remembered for long time! Nice ambience. Good staff. Lunch area facing Negambo beach is a big wow factor. Came here for a conference and conference rooms were awesome as well

Clean outdoor swimming pool, hearty breakfast, spacious rooms, unfortunately the shower is not ideal!

One of the best plase in the negambo ill recommend for the maddog for the outside guest thank you.

Great hotel and top cleanliness with fantastic views and outstanding service

Superb food, some of the best food in any high-end hotel in Sri Lanka, I recommend their fish preparations and dessert. Expensive, but value for money.

Very good location, very nice staff and delicious food. The buffett invites you to try it out.