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R
4 years ago

Such a poor system they have for reservations. Aut...

Such a poor system they have for reservations. Automatically cancelled the reservation at the time of arrival. Hopeless. Booking.com is also worse. Advice everybody to confirm 2 3 times before arrival.

I
4 years ago

Very friendly staff and calm atmosphere. Clean and...

Very friendly staff and calm atmosphere. Clean and well equipped rooms (didnt have carpets in any where in the room though ). Restaurant staff is amazing. Buffet prices are reasonable but A la carte is bit over priced. However I would recommend this hotel. Thank you Heritance Negambo!

K
4 years ago

They changed the invoice rate when check in even t...

They changed the invoice rate when check in even though we booked it month ago for our honeymoon. Can not believe how they change an invoice rates.

Didn't get the fruit basket , they said because we were not in the room. But they came to the room and made the beds.

They said mini bar is free for us. But it was empty.

Ordered Redbull to the room but didn't turned up and went to the bar and had a drink. Then in couple of hours we got the Redbull.

Seriously this place lack of service and communication issues.

This place is full of jokes, I didn't have time to play around so left.

T
4 years ago

Great beach location right on Brown Beach. Very fr...

Great beach location right on Brown Beach. Very friendly and helpful staff, what you expect in this price range but also.
Clean facility. At the time of our visit, one of the pools was undergoing renovations, which caused some noise ... but that is now lamenting at a high level. However, if I had a longer vacation here, I would rather be bothered.
All in all, highly recommended and I am looking forward to going back someday.

D
4 years ago

Good