DISGUSTING. This is my first experience at herita...

DISGUSTING. This is my first experience at heritance Negombo. Although I have been to all other hotels in their heritance chain and also to other hotels managed by the same institute such as Earl's regency, Tea factory hotel I had never gone through such a bad customer service before. We had experienced a very good customer care throughout our stay in those hotels and I must say that their facilities were upto the highest standards . BUT UNFORTUNATELY IT WAS TOTALLY DIFFERENT WITH HERITANCE NEGOMBO. I checked in there on 25th August around 1 pm with my family . We had 12 members including 6 children. We were on full board basis . When we went for dinner buffet at 7.45 were asked to wait as they didn't have sufficient table facilities. So we were hanging around for 15 minutes and again was asked to go back to the hotel lobby and wait. At that time I had to remind that lady of our small kids who were hungry by then but to my utmost surprise she refused it very rudely saying the restaurant is full and asked whether I have done reservations before. I didn't know that they had such practice for their guests need to do reservations before coming to the restaurant .So then we were waiting in the lobby till 8.45 and nobody called us. Again we had to talk to the duty manager and finally were asked to come in at 9 o clock. They had around 75 seats inside the restaurant . Around 50 chairs were idling on the ground (outside )which they could used to accommodate guests who were waiting for hours to have dinner .Another terrible thing was For the first time in my life I saw several dishes were same which we had for the same day lunch. I'm still wondering about the poor quality of food and the services of Heritance Negombo.