Hendrick Honda Charlotte Reviews

My Honda CR-V was taken at the appointed time on the appointed day.
There were a number of maintenance items that needed to be addressed and were performed in a reasonable amount of time and at a fair price. Being a Disabled Veteran I was credited with a military discount. Justin Napoli was courteous, informative and kept me informed as progress was being being made to complete the entire servicing.

Very appy with the service provided. DEnnis Samford was courteous and friendly as usual. Very happy with service.

Hendrick Honda and their service department always gives top notch service and care about their customers. I recommend this dealership and service department to anyone.

John Ward at Hendrick Honda helped me find my dream vehicle. They were able to transfer it from another dealership for free and had it ready for me when I pulled on the lot. The process was smooth and enjoyable! I would recommend John Ward and Hendrick Honda to anyone looking for a new vehicle!

We purchased a new Honda Pilot from Richard Peacock and Hendrick Honda today which brings to three vehicles that we purchased from Richard. No hassles, no bumps in the road, just a smooth experience! Until running into the Hendrick dealership several years ago, I had hated the car buying experience with a passion. That all changed when we were introduced to Richard, a very friendly, easy going guy who is very honest and ethical. In fact, in the years since we met he has become a close friend. Our entire experience over the years with Richard and the whole Hendrick team has been great, it's car buying done right! Dave Holbrook

Dan Cannon has been taking care of my Honda service needs for many years and has always been extremely professional and gone above and beyond in providing solid advice to keep my car on the road and my family safe.

Manh Nguyen was extremely professional and very prompt. No gimmicks, straight to the point and got the job done. I would recommend him for your next Honda purchase.

Service was very good, took my car as soon as I arrived. Everything was explained to me and was not pressured into other services.

Our Salesman Ronnie Russell was awesome. Not only did we trust him when purchasing our 2 van we sent our daughter to Mr Russell. Also Andrew Moreno was great and to the point when signing documents. A great experience.

Professional, honest and quick - my faith in auto dealers has been restored!

Buying my car was not bad, even though it took so long the sales rep actually offered to buy our supper. I bought a used car and have a 3 month/3000 mile warranty. I called the sales rep as I had a question but could not get a return call. Finally a supervisor returned my call and gave me an 800 number. I called it and the person there was very nice but I still had a question for the sales rep, Chris Robinson. I have called for 3 days in a row and left a message with no return call. Thinking he must be on vacation as he will not return my call I checked each time I called and was told he is here and was patched through. When I bought this car I told him I needed a dependable car as I am now divorced and have a special needs child that has doctors appointments in Charleston, SC. He said he had personal knowledge of this car and would put his wife or sister in this vehicle. The check engine light came on after only 40 days. After buying I wished I had bought the Odyssey van. I spoke with my son about selling his car and buying my car and I was going to buy an Odyssey. Would have gone straight back to Hendrick, but not now!! When you are not important enough for 1 return phone over a 3 day period I am done with Hendrick. DON'T BUY HERE OR AT LEAST NOT FROM CHRIS ROBINSON!

I was here and got a car Tanner was the best car salesman I ever met but I will not get a car from this place or recommend anyone to I traded in my Hyundai for a 2019 Honda Civic which the car was ok but it took them three weeks to call me back and say the deal didn t go through mind you my car I traded in has a past due balance for my car payment now because no one sent the payoff check to my lender and I turned my tags in as well only to be back in my current vehicle I traded in with a late car payment and no tags now thanks a lot Hendrick now I m behind and they are not willing to help or meet me halfway bad business.

Service is great. Get you in & out. Employees are professional and kind. No one else works on my 2006 Honda Accord. I bought it from them in 2005.

I arrived early. Mr. Danny Cannon greeted me and took care of business by getting my CR-V right in to the service area. He was also very personable and easy to talk with. I was in and out in under an hour. Thanks for the great service.

I received great service on my recent scheduled visit. Everyone was courteous and professional. I would definitely recommend the service department .

I contacted Jessica Johnson during the Thanksgiving Holidays while at the beach. I asked for a quote to see if I could get what I wanted for a certain price. Five months later I told Jessica that we were ready to buy a new CRV. She was extremly patient with me and helped me get the exact car I wanted. She is very knowledgeabe of their products and always acted in a profesional manner. If you are looking for a Honda, contact Jessica Johnson.

We worked with Rebecca Roseboro at the Hendrick Honda on South Blvd. in Charlotte, NC. I make that distinction because my wife, son, and I drove up from Charleston, SC because we wanted to work only with Rebecca. If that doesn't demonstrate the level of professionalism, capability, customer service and just top notch sales person that Rebecca & Hendrick Honda on South Blvd. provide, then I don't know what does. If there were more stars to give, she would have them! Thanks for everything Rebecca & Hendrick Honda! See you at trade-in time!

RONNIE RUSSELL, provided me with Remarkable customer service! I was recently involved in an accident, that totaled my vehicle, and although, I reside in Dallas, Texas, there was no doubt in my mind of who I would call for a replacement vehicle. I purchased a vehicle from Hendrick Honda three years ago, and I cannot stop talking about the experience I had with my Sales Consultant and that of purchasing a vehicle. Ronnie greeted me with enthusiasm and asked all the right questions to understand my needs of purchasing a vehicle. What stood out about him, is that he listened as much as he talked. My friend, Karina, who came with me, was so overwhelmed by Ronnie's professionalism, that she purchased a brand new vehicle that day as well! Normally, I do not do transactions over the phone, because it takes away from the one on one personal interaction from a human standpoint, but, I can honestly, say that Ronnie was fully engaged and did not treat this transaction any different as if I was in person. After, my paperwork was received, Ronnie stayed involved in the process, and made sure, he kept me informed of when my new vehicle would arrived here in Texas, which arrived within three days! What's Amazing, is how Ronnie is still involved in the purchase of my vehicle, he has called several times to see if I had any questions about any of the features in my vehicle and to see how I am doing after being injured in the accident. Thanks again, Ronnie for providing me with Phenomenal Customer Service!

Great service! Great price! Troy Rivens will take good care of you. No hassles!

Great place to trade with. They got us the exact model we were looking for, made the deal over the phone, and the car was prepped and ready for us when we got there. Our local Honda dealership told us they couldn't get what we wanted, I won't mention their name.

Melissa Evans is awesome! She is efficient, helpful and very knowledgeable.
The entire process took less than two days to qualify us, find the perfect car and send us on our way.
Melissa kept us informed and guided us through each step with an extraordinary personal touch!!! thanks!-Sarah and Brandon

Justin was very helpful. I appreciated how he kept coming to me and keeping me in the loop of the service that was taking place. He was very patient explaining all the details to me. Service was wonderful.

I could tell from the moment Dorian came out to greet me that this was going to be a good experience. He took the time to listen to me and what I was looking for in a new car. I never felt pressure from anyone on the team to make the purchase and in the end decided to wait a bit before making a decision. I will definitely come back to Dorian and his team at Hendrick when I am ready to make a purchase!

Obviously Hendrick Honda pays close attention to Google reviews so I hate to leave a bad one, but it's the truth. My wife and I went to look at the new 2018 Odyssey. Salesman was nice enough. Anyway, we found exactly what we wanted and were ready to cut the check right then. Now comes the fun part.

MSRP for the van was roughly $38,300. Dealer fees were roughly $650. Then there was this mysterious "Nitrogen and Lock" fee of $500, which I repeatedly asked about until the salesman finally admitted it was straight profit. The grand deal the finance manager cut for me? $600 off - didn't even cover the arbitrary dealer fees. All in price for this Odyssey was well over $40,000. I politely declined.

They also offered us $7,500 for my wife's current car, which has a KBB trade-in of $11,000 and is sitting on dealer lots at $14-15k. Bizarre.

Since there are a million Honda dealerships in NC/SC, my wife started looking other places and found the same van at Morganton Honda for $35,207. Yes, $3k less than MSRP. And their dealer fees? $499. That mysterious "Nitrogen and Lock" fee? They'd never heard of it. All in cost - $36,366.

Maybe Hendrick Honda is great. I don't know. It wasn't great for us.

My experience of knowing Chip Chamberlain was through our Country Club. He is the most genuine person I have ever met. Always looking out for people no matter what the situation. It s been a pleasure knowing Chip through the years. Kay Phillips

Denis did a great job watching out for my daughter again during this trip to the service bay. As a Dad, knowing that another father is watching out for my girl is priceless.
Joe Messineo

Vickie Athey was very easy to work with and was able to answer all of my questions whether it was about the car I was interested in, leasing or financing. I never felt any pressure and the entire buying process took a lot less time than I had expected. I will go there for my next Honda.

I need to give an update as my lease was up and it was time to get another CR-V. This time it was a 2017 and it is awesome. Bennie Schadrac was awesome. Very nice guy and very knowledgeable about the car. Even after the sale he has followed up to make sure I'm still happy. If you need a Honda, go to Hendrick on South Blvd. and ask for Bennie.

Very Quick And Steady Process. Staff Did An Excellent Job.

This was my first day visiting Charlotte and I wanted to get a Honda Dealership familiar with servicing my car in the area. Went for an oil change just for them not to reassemble my car correctly. Called to speak to management and was rudely disconnected. Would not share their names. Erin was the rude representative that would not allow me to be transferred to the service management. She kept insisting to call my service advisor and if she doesn t answer wait for a call back. I directly asked her to speak to a manager and denied it then hung up. When I finally was transferred to the service manager after calling and getting hung up on multiple times, he suggest I find a dealership in an area I had no intentions of traveling to. Not to mention I had to drive to GA with this malfunction. On the bright side they covered the damage for another Honda dealership to replace. It was very inconvenient and unprofessional. It should have been done right the first time especially after waiting almost 2 hours. Definitely will not be returning. Rebecca was a really great advisor.

I had a great experience with sales specialist Christian Skinner!! He went above and beyond in a variety of ways to put me in the vehicle I was looking for. He was very informative, honest, and patient with the car buying process. He even came in to the dealership on his off time to get me taken care of!!

I usually just give stars, but in this case, I felt I had to go verbal. I have never purchased a used car and if I had known that I would get the Hendrick Honda treatment, I'd have done it long ago.

I'm glad I didn't let the rain stop me that day. Michael greeted me warmly, asked what I wanted, and showed me what I had my eye on but let me decide without being pushy. He even dried off the car and brought it inside so I could make sure I saw what I was getting. My daughter shared in the experience also and had nothing but good things to say.

Everyone we talked to was nice. Thank you for renewing my pride in being a member of the Honda family.

We bought a 2010 Odyssey and the buying experience was great. Our salesman Tony Howsare showed us everything you would want to know about the vehicle and it's features and also explained to us about the warranties that come with a certified vehicle. The test drive was really nice, not just a drive around the block. The business manager Brendan Bosshart was very helpful and made the financing process very easy. I would absolutely recommend Hendrick Honda to all my friends and family.

RONNIE RUSSELL provided excellent customer service for our car buying experience. He was very patient and knowledgeable.

When setting up my repair, Anne was a fantastic help.
and then during the repair, Todd Beaver, did a great job, very detailed.

Glad I chose Hendrick Honda.

Ronnie Lopez was amazing and helped me every step of the way while buying my first car. He works well and will not leave you unsatisfied. Great service great staff. Loved my experience and I m at forever grateful !

Great experience as ALWAYS, third car and I couldn t be more happy. ALL of #TeamHendrick is EXCELLENT!!!

I ve recently had my car serviced here and I want to thank the staff for being friendly, knowledgeable and overall being a great help.

Thank you to Jeffrey Smith for the care y he has provided to our cars. Whether it's for routine maintenance, a simple problem, a major problem, or to just answer a question he has been able to to find a fix. It's been 20 years since I first began my trips to Hendrick Honda. It's because of the professionalism from folks like Jeffrey that I continue to go there.

Andrea Bedoya-Perez was awesome. I would give her ten stars!!

Great service. Very fast service and fair price. I will always come back!!!

Couldn Have asked for a better experience. Friendly, courteous , kprofessional staff and 1st class work made this a positive experience. Thank you Jayson .

We purchased a used car from Hendrick Honda last week, and could not have been happier with the transaction. The car was ready for delivery when scheduled. The car had their multi-point inspection by their service department and all issues were taken care of, including 2 new tires. We received the dealer certification and purchased an extended service plan that gives us the peace of mind that we have always had with a new car purchase. Our finance director, Criss, did a fabulous job of explaining everything to us and answering all questions. She got us very good financing with a good interest rate. While there, we also met the Director of Retail Sales, Shane Bowles, who was very nice to us, and made us feel like a part of the Hendrick family. The Hendrick Automotive group has an extremely good reputation for customer care and service, which is why we choose them. It is obvious that Rick Hendrick has instilled a culture of good business practices that has earned them great success. We look forward to many years of good service, beyond our expectations.

I am so happy with my new 2015 Honda Accord Touring - it's fully loaded and lacks nothing! My salesmen Andrew Patteson & Jay Levin were patient while I got pricing so I could make a decision along with setting aside time for us to come and do the paperwork. We felt so welcomed and they were very thorough in making sure I knew all the features on the vehicle before I left. My daughter bought a Civic a year ago from Hendrick Honda and she remains happy - this is the best car buying experience I've ever had! Thank you to Andrew & Jay!

We had an excellent experience with Jonathan Aponte, he is super helpful and knowlegeable, great attitude and efficient with us during the whole process of purchasing the new Odyssey.

Price was right.Andrea is very good. She knows what I want and like

Matthew Arenas was our sales rep and he knew the vehicles that we were considering inside and out. He never pressured us into anything and was always incredibly quick to respond to our questions. He worked with us to get all of the options and add-ons we wanted while staying in our price range. I am in sales, myself, and he treated us exactly how I had hoped he would. He SOLD us with his knowledge, responsiveness, and general kindness. There was never any pressure and we would buy another vehicle from here in a heartbeat.

Best Sales Experience Ever! I was helped by my son-in-law Mon Manh Nguyen who I know is a great addition to our family and a wonderful husband for my daughter and great dad for my grandkids. I got a great deal on a New Honda civic with a very low, low rate. On top of that the Hendrick Honda employees treated me like I was part of the family even though my son-in-law was the only real family member at the dealership. I have been to several dealerships and nothing compared to Hendrick Honda. My advise to other dealerships. You can learn alot from Hendrick Honda! Treat people the way you want to be treated.

We had a very positive experience with Jessica Johnson.

She is very knowledgeable, personal, honest, trustworthy, punctual, and caring about our needs.

We corresponded a lot by e-mail and she answered all our questions
quickly.
When we made our decision to purchase our car, we were very comfortable on deciding to buy from her.
She gave us an excellent price.

We compared prices at 5 dealerships and hers was the best! She also
gave us a few free items that we wanted.

Great service team!!! Always courteous and efficient! Love Hendrick Honda!!

Ronnie Lopez is the best!!! I came in looking at a 2016 but he was able to hook me up with a 2019 Honda Accord. Thanks Ronnie!

I have had 3 Hondas over the years, all purchased at Hendrick Honda. The attention to customer needs and requests are all handled professionally. Service has been great.

This a really nice place to do your car service. The staff were incredible nice!

I discovered a low tire that I had filled 2 days before. It was a Friday afternoon and I was treating courteously and the offered to let me come as soon as I could get there. They were able to patch the tire and explained why. Every single employee was pleasant and courteous throughout the visit.

Jay Levin and Ronnie Russell were fantastic. This was the best car buying experience ever!! They made sure I understood the car, the paperwork, and the financing. I highly recommend Hendrick Honda!

This is the second car we ve bought with Jay Levin. And, it won t be the last. He a easy to work with, knowledgeable, fair and attentive. This won t be our last car we buy from Jay.

Chris Wilson and he's team are Awesome !!!
Thank you for having new 2017 CR-V with Great Price

Just purchased my new Honda Odyssey from Hendrick Honda on South Blvd. Jay and Ricky were absolutely amazing. They didn t pressure me and allowed me to browse around hassle free. Many other places follow you around like a hawk until signing. Not here. When I was ready , we made a deal and got me in a car in record time. This is my 4th Honda purchase and by far the best service I ve received to date . Thanks again guys!

Bought a car from there and was told the pulleys would get fixed and ended up paying for them to fix the issue that was discussed prior to purchase

I always have a positive experience at Hendrick Honda, their staff is warm and welcoming and always very helpful. In working with Malachi as well as the service department, I always feel like I am a priority and well taken care of, no matter how busy they may be. Malachi is always available and takes the time to sit and meet with me. He is very knowledgeable about EVERYTHING Honda, and helps me make the best decisions I can make for me and my family! We have had Hondas for years and we would never go anywhere else. Thank you Malachi & Hendrick Honda for your friendship & great service!

Very nice salespeople, Troy was great, and I did not feel pressured to buy. When I did decide on a car they were upfront about the total cost including fees etc, and negotiated using the total price rather than the old trick of talking in terms of monthly payment, or extending the length of a loan to make the amount seem lower than it actually is. Great experience overall.

I was very pleased with the service I received at Hendrick Honda, the sale associate
was Chris Wilson and he explain how all of the function on my new worked. A very
nice person.

My experience with Hendrick Honda was nothing short of amazing! RONNIE RUSSELL was very patient and understanding. He made the buying experience much easier than I anticipated and gave me options to choose from that was comfortable for me. Everyone was so welcoming and I felt as if I gained a new family by the time I left. I would definitely recommend Hendrick Honda and Ronnie Russell if you re in the market for a new or used car.

Always an excellent experience. Over the past 20+ years I have always been able to rely on Hendrick to care for all of my Hondas with courtesy, quality, and value.

Service was good but they took 2+ hours to change just the battery.

Every step of the way was wonderful! Won't go anywhere else.

If your looking for a car, ask for RONNIE RUSSELL. Very cool guy that will work with you and get you the car you want! Great staff, highly recommended. If you need s car, ask for RONNIE!

I was assisted by Stewart Abbott in sales when I was looking for a Civic Sport. He was very professional over the phone and after visiting two other dealerships, he was the most straightforward. Communication was terrific and I decided to purchase the vehicle over the phone. When I arrived at the dealership, the car was sitting outside with a big bow on top. No games, the price was what was quoted on the phone. Helping with the sale was Jay Levin. Jay took us for the test drive and went over all the features. Ronnie Russell finished up the paperwork at the end. It was very quick and easy!
This was a very stress free purchase.
The dealership is very clean and updated. Every salesperson asked if we needed assistance. Thank you Hendrick Honda for a stress free purchase

Great service experience. Jeffrey Smith was my Customer Service Tech and he did any outstanding job. He was very courteous and thorough in greeting me and taking my personal information and car information. My 2003 Honda Pilot needed a routine oil change and I had an Air Bag Recall letter to deal with. Unfortunately, the necessary parts for the Air Bag weren't in stock, but Jeffrey has ordered that switch and said he would call me in about two weeks to complete that service.

The Customer Waiting Facility was very neat and clean, and all personnel were very courteous and helpful. I enjoyed a cup of coffee and a bag of popcorn (nice treat), and my car was ready in less than hour. The Service Inspection showed No Problems that need to be dealt with -- very important to know that Honda Trained personnel gave my car with a 127,000 miles a thorough review.

Also, I appreciate the Online Coupons to reduce the cost of service. As a retired person, cost is very important, and getting a good price and great service was a bonus.

Overall an excellent visit to Hendrick Honda. Thank You, Al Brown

I was on the way to purchase a car from another dealer when I saw a car I liked in the lot and stopped to ask about it. The salesman that helped me (Bennie Schadrac) had the car ready for a test drive in minutes and ultimately put together a deal with the Sales Manager that exceeded my expectations in every way. The Business Manager (Dan Marsh) then put together a financing package much better than I thought possible. I will absolutely buy my next car from Hendrick and ask for Bennie when I do.

I went to another Honda dealership before but never found the issue with my car. I made an appointment with Hendrick Honda, told Clarissa what I thought my car issue was and gave them the keys. She confirmed the issue and I was able to get it fixed the same day! I'm very happy with my experience. While I had to wait a few hours for repairs, I sat comfortably in the waiting area with the popcorn and bottled water Hendrick offered.

Sean McClane, Stewart Abbott, Brad Thompson and Joe Letto were beyond helpful during my recent car buying experience. I leased a 2018 Honda Accord and couldn't be more satisfied. Thank you for your professionalism and superior service! I'll definitely be going to Hendrick Honda in the future!

I purchased Honda Odyssey 2016 two weeks ago and my experience with this dealership was so easy and smooth. Brad Thompson, from the sales department was so patient and answered all my queries.

I would certainly recommend this dealership to my family, friends and colleagues. Their service is certainly a notch higher than the other dealerships in the town.

Sharath, was a great contact to have. He followed up and took care of our lease, and trade in. Quite the team of support to work with too.

Recently, I upgraded my wife`s car to a 2016 Honda Accord Sport. After searching in my home state of South Carolina , I decided to try Hendrick`s in North Carolina. All that I can say is that it was well worth the 82 mile drive. There I got a chance to meet a knowledgeable, kind and friendly staff. A very special thanks to Steve Carlton (Sales and Leasing Consultant) and Dan Marsh (Finance Manager) for being so very helpful. Hands down, those two guys are the best.
Thanks Again.

Everything went accordingly. They helped service my vehicle and there were no interruptions. Of particular note, Mr. Ken Salos was a great help overall fielding a wide range of questions and helping with a small task at the end of the day. Thanks to both Ken and the Honda service team as a whole.

Ronnie Russell was a huge help purchasing my first car. I was a little nervous during the process but his funny and friendly personality made the process very smooth. I definitely love my 2014 civic and would recommend anyone to him. 12/10!

Andrew and Chris were amazing. Best car buying experience ever. I will be glad to drive the 6 hour trip anytime for the great customer service that they provide. They are truly genuine people that care. Any new car will definitely come from Hendrick Honda.

They are very friendly, quick and most important efficient.

Staff was very helpful. If you can, try to see Reggie Robinson. He was very helpful and didn't try to sell me a cow when I came for the goat.

I would like to say I did overall have a great experience. I had originally taken my car else where and I had to bring it here for them to fix. Rebecca was so nice and helpful. I feel she went above and beyond to make sure everything got taken care of in a timely manner. She would call me with updates and even got in touch with me the day after completing the work to make sure everything was still working correctly. I will definitely be back, hopefully not soon tho lol.

Katelyn was so awesome and helpful through our car buying process. She was super upbeat and made sure we were completely happy with everything. Highly recommended!

I took our 2011 Honda CRV for an oil change and tire rotation. They did that and charged me for it. Then they told me I need four new tires. AFTER charging me for rotating the tires, they let me know that it was unnecessary because I need to buy four tires. When the service manager e-mailed me asking how everything went, I replied and told him. I have had absolutely no response from him. I definitely feel that they ripped me off for performing unnecessary work. I was waiting in the shop. They should have told me it was time for four new tires before rotating my old ones.

Always the best service, work, and experience. Impossible to find a better shop don t even try just bring your vehicle to Hendrick Honda

Very helpful once I was able to talk to a manager. Management fixed my issue right away and even lend me a rental while my vehicle was being fix. Great place to conduct a vehicle purchase

Jim Burrows has been taking care of my Hondas for many years. I have always been happy with his decisions. I have all the confidence in the world to bring my Honda to him for service.

Wonderful Customer Service. Completed the job before promised. Explained all that was done to the car.

The sales woman Melissa Evans was fantastic. She was extremely knowledgeable and helpful throughout the selection and buying experience. This was by far my best vehicle purchasing experience. I felt no pressure at all and it truly felt like she wanted to make sure I walked away confident and happy with my decision. I will be a Hendrix customer again. It was a bitter sweet purchase in that I was taking the right of passage into a minivan for the first time and I'm glad Melissa was there to help.