Gwinnett Place Ford Review

I had very good experience with sale persons, Johnny Vu and Philipp Hildener, both did good job for leasing Lincln MKC.

Mikhail was a pleasure to work with. He took over my Transit Connect special order and kept me up to date all the way here. He was great to meet in personal and he's just a good salesman with great communication skills. Thanks Mikhail

Gabi Mor helped me find the truck I was looking for, and I cannot remember the name, but the person from their finance department was extremely helpful as well.

Jason Vazquez did an awesome job in helping me purchase my SUV.

Mylon Randolp is one of the best sales consultant's that I have ever worked with, she made my purchasing experience memorable & very pleasant. I will refer anyone I know to her to help them with the vehicle buying process. She is a true professional & it was great having her take care of my needs.

This place was great! I don t know what s up with the negative reviews.
They are reasonable, and actually lower the price and were nice, I was really pressed.
THEY ALSO FILLED THE TANK OF THE CAR! That was a nice touch, I don t think they do that kinda stuff anymore.
Very happy with it, unusually good experience.

My husband and I had an wonderful experience with our Sales Rep Finn. He went above and beyond to ensure we got what we desired and expedited the process. Thank you so much for the excellent customer service extended to us Finn.

First experience with this dealership and by far it was our best ever! From the initial contact made with Mikhail all the way to the end of the deal in the Finance Dept. it was a smooth, professional and great deal. Thank you Mikhail!

David Fobare was awesome today!!! We purchased a vehicle on Saturday and needed service to the car. He assisted and he help us get a loaner car. Great customer service!!!!

My 2019 Ford Explorer had its first performance service today at Gwinnett place Ford. My service advisor Pierre Parham was so excellent I am well pleased with the outcome of the service that I received today. His awareness of customer care and safety was expressed when he saw a nail in my tire before leaving the service station and immediately attended to repair it and I was so impressed. This is the second vehicle that I purchased at Gwinnett Place Ford and I only used their service station all of my vehicle service and I'm very pleased. This is a place that not only cares for the customer but cares for the vehicle as well. Thank you Gwinnett place Ford 2 thumbs up and a Hallelujah to you.

Just picked up my van from Gwinnett Place Ford having some work done on it, and was satisfied with the person helping me and the professionalism all of the staff showed me.

Samir Moudnibi is an amazing Sales Professional whom I had the pleasure of working with. I purchased a 2016 Ford Fusion and his expertise and professionalism was outstanding.

Dealt with Jason Vazquez conducted in professional and Curtis manner,I recommend him to any customer.Very pleased with his service.

I visited Gwinnett Place Ford looking for a Ford Explorer that would pull a trailer that I was about to purchase. I met Vernon McDonald and he led me through the process of understanding the options and addressed my concerns about the vehicle. Vernon went out of his way to help and even encouraged me to drive the vehicle home to check it out in my parking space. When I ultimately chose another brand, I actually felt bad that I wasn't able to deal with Vernon after being treated so well.

Excellent customer service and the best value for your money. Gabi Mor and the staff at Gwinnett Place Ford provide a stress free buying experience that will have you coming back again and again.

I had such a great experience at Gwinnett place Ford Nadav was so helpful. He show me a couple of cars I was interested in. He also went over everything I needed to know about the car . I went to a couple of dealerships before landing at Ford. I was exhausted by the time I got there but it was worth it. Thank you Nadav and Gwinnett place Ford.

Worked with Vernon and Alaina excellent service. I appreciate the way they went over the top to make sure the process was as smooth as possible.

Bait and switch operation. Called and set appointment to test drive a specific vehicle. Jamel lied to get us in. Drove an hour to our appointment to find out that they didn't have that vehicle, but could sell us another. If I wanted a different one, I could have stopped at one of the dozen Ford dealerships I passed on the way there... Unethical.

This is not a customer focused dealership. We were given a price to purchase a vehicle by a sales manager (he even wrote the deal on the invoice) and when we called back later the same day to accept, the deal was now approx $2000 more dollars. I spoke with the general manager of the dealership, Michael Higham and explained the situation. He nor the sales manager would honor the price we were given. Mr. Higham did not even have the decency to contact me afterwards but rather send an email stating they could not honor the deal. I would definitely recommend any Ford dealership over this one. I had to check a least one star to post, otherwise it would be zero stars.

had a great experience, actually bought my very first car here. It was all possible thanks for miriam. She was very nice helped us alot with our purchase overall and great service. I really recommend coming here for a first time buyer.

I purchase a 2016 F150 at Gwinnett Place Ford and my salesman Bryant Milon went above and beyond the call for a job well done!

I would like to take a minute to say how great it was to work with Gabi Mor on getting the right car for me. He worked with us very diligently, and made it a great process. Thanks again, Gabi!

I m old grouchy and VERY impatient. I was not looking forward to the process. Thanks Tyler for your patience and guidance. You kept me Ford loyal for 37 years now.

I recently bought Ford Escape from them and it was the best deal I got in Atlanta region. Mikhail was the sales consultant and after a long time, I found a consultant who really knows what actually he is selling. He made my buying experience smooth. A pillar cladding is coming out at 1 place and I need to drive back to get it fixed but otherwise no complaints... (He also stayed with me until 9PM, until all financing thing got finished ;) )

We loved working with Scarlet and Gwinnett Place Ford! They helped us find the perfect car!

Roberto Benitez excellent salesperson. Worked with me all the options for my vehicle. Took the time and was very thorough. I will recommend him to anyone looking to purchase a vehicle.

Because Mr. Sedric saved me over a$$$$$$ 700.00 front cell leech . Out standi
Thanks

7

Recently purchased a F-150 at Gwinnett Place Ford from Mikhail Granovskiy. I am extremely happy with my purchase and the service exceeded my expectations. Mikail is a standup no BS guy! If you're in the market for a new truck, and want to deal with someone who cares that you buy what you want, and not what they can sell you, ask for Mikhail! My only regret is I didn't go to Gwinnett Place Ford first!

Went to gwinnett place ford to drive a mustng and worked with nadv head lots of knowledge i will be ready to buy in two weeks and will be going to see nadv at gwinnett place ford

Disappointed. The sales and management team failed to deliver a vehicle as promised.

Great sales team. Steve listened and hooked me up with what I need right now. Austin jumped through hoops for me and made a challenging deal seem like a walk in the park. I had a great experience. They go above and beyond for their customers.

Great experience at Ford. Robert and Hilda really helped a lot also Steve, really helpful and nice people. I recommend Gwinnett place ford!

ROBERT TURNER
That's the name you will ask for as soon as you walk in!

My service advisor, Gabi, was incredibly helpful and informative. The service team took care of my issue in a timely manner. Great, friendly service all around!

These people can not be trusted! Do not go here if you want a good buy car experience! They lied! They ll ignored you after you drive out of the lot because they know you can t bring it BACK!

I had the best experience with the new car sales department and the delivery coordinators, Darian Atkinson and Jailine Gomez. The entire process was streamlined and very simple! A very large THANK YOU to everyone that helped me purchase my new car last week.

I went in for a service. I made an appointment few days prior to my arrival. Waited for 3 hours to get a diagnosis. They quote me almost $800 for the repair. It sounded too much so I called 3 different auto repaire places and they quote me around $200 for the job including part (genuine part) and labor. I decided not to get my vehicle fixed from this place. Since I decided not to fix the problem from Gwennett place ford service they charged me little over $130 for just the diagnose fee. I went to one of the body shop that I called earlier and they diagnosed and finished the job in one hour. I paid $201.14 total. I know the dealer service charges more but this is too much. Four time more expensive and not very efficient with their time.

I drove all the way from New York to pick up the car. My sales rep Finn had all the paperwork filled out and ready to be signed by the time I got to the dealership. I traded my car in and Finn was able to give me a price for my car, right over the phone. When I got to the dealership, he honored the price we agreed on and I was in my GT350, in less than an hour. Everything went very smooth. They had my DMV information done in about 2 weeks and I was able to put the plates on my car very quickly. This is a great dealership to work with and they will help you with any questions that you might have. Highly recommend!!!!

Bought a vehicle here as well as having multiple cars serviced here because it was the closest Ford dealership, but never again. Customer service is terrible. I made an appointment ahead of time, but that apparently didn't matter as the service advisor still asked me all of the same questions. I left my vehicle at 9 AM. I called and left messages twice to get an update and see if I needed to get a rental to get home that night. Well good frickin luck. Service advisors won't call you back, if you ever get someone on the phone, be prepared to hear a lot of confusion in their voice. Your car might as well have been hijacked, because you'll have no idea what's going on with it most of the time. By the time I got my advisor on the phone at 5:30 PM , he could hardly provide an update, told me it was "too late" to get a loaner or rental car, and Ford had no intentions of covering an Uber fee so I could get home to my family. I ended up picking up my own vehicle (after even a manager couldn't help me), with no paperwork as to what may have been done to my car that day. Is a simple update so much to ask for? NEVER AGAIN!

We had a great experience purchasing our new car today! Our saleswoman, Mylon was very helpful and worked with us in finding the perfect truck for my dad! Overall, it was a great family experience! :)

Gabi Mor, professional if I've ever seen one. My car buying experience was top notch. I went there last year looking for a new/used car and he helped me get it. Mr. Mor knew all the questions to ask and which direction to point me in. The team helped crunch numbers and I walked off the lot same day with keys in my hand. I went back again just the other day and again, he knew just what to ask, showed me more options and helped me fall in love again with another car. Mr. Mor could sell you on personality alone. The used cars feel new, very clean and well kept. I don't know what else to say other than I recommend Gwinnett Place Ford and Mr. Gabi Mor to anyone in the area looking for a good experience in both human contact and automotive buying experience. Thank you so much Mr. Mor for the wonderful experice I'm driving first class!

Many thanks to Gabi for helping us find our vehicle!

Very easy, great process with Gwinnett Place Ford and with Bryant Milon. Made appointment to look at a couple of trucks. Milon had them ready for us when we arrived. We took the test drive in the first and while we were gone they appraised the trade-in. We got back, tried the second, and when we were back the deal was ready for us. We made a few changes, got approved, and were driving home in the new truck two hours after we arrived at the dealership! Really easy, and Milon is great to work with and a man of his word! Highly recommend.

First place where I cheer for a purchase not even a week the taste lasted the pickup was damaged and I have been without it for a week but since we have the p .. debt I already have it

Awesome Experience getting my car! Thanks so much Mikhail!

Great friendly staff! Overall great experience. Had an appointment and was there ahead of time without wait took my truck on back. Would highly recommend this location for you Ford service needs.

Have a Lincoln with a safety recall and finally got a letter saying there was a solution and to call my local dealer to set up an appointment for repair. Was transferred to numerous people before having to leave a message. When my call was finally returned, I was told that they didn't have the part and before they would order it, they had to inspect my car. My car has a specific safety recall having to do with the airbags; there is no need to inspect the car, unless you want to try to find things to sell me to help justify doing the recall labor for free. This is the second bad experience I've had with the service department at this dealer. I called another Lincoln dealer, and they seemed to have no problem just ordering the part.

Excellent sale representative Finn Misa !!!

I was actually went to dealer to get my car service and walk to see new car in showroom and purchased my new car by unexpectedly because I met the greatest salesman he can Get me all the answers that I was asking for This is the fourth times I bought a car from ford Gwinnett place Within past six years And Finn he was my lastest sale personal and I would say by my experience he's the best salesman I've ever met At ford Gwinnett place He was very kindly honestly and gentle person also he's very professional excellent service great team work Finn and his manager help me get the right vehicle I want and of course he's get me the best deal and right times !
I will never ask for someone else when I wanna buy my next car !!!

They don't fix what's wrong with your car so you can keep coming back and spending more money.

Second time dealing with this dealership in the last two years. First time bought a 2017 Ford Transit low roof and yesterday got a 2019 Ford Transit Medium roof and Gwinnett Place Ford is the best place to get your new or used vehicle. Gabi and Mikhail did a great job finding me my new van. It was a hassle trying to get everything that I needed and they got it done. The finance guy was quick and professional as well. They got the best deals and incentives to get you in a new car. I will always be back here. Thanks again to Gwinnett Place Ford

Samir Moudnibi is a nice person to work with. Loved the way he persisted with me to buy my beautiful Ford Fiesta. Keep it up Samir.

Vernon was extremely helpful throughout my entire experience. From test drive to the final deal, everything was seamless. Highly recommend.

Our salesmen Makhail was very knowledgeable about the vehicle we were interested in. It was a pleasure working with him and we would recommend him to others. The store as a whole was also very accommodating and after making the decision to purchase, the process moved along smoothly. We would definitely do more business with Gwinnett Place Ford in the future.

I was looking for a specific car and Finn Misa was able to find that car for me. Unlike most car salesmen he was pushy. His knowledge and laid back nature was a pleasant surprise. Finn will take care of you!

THANK YOU Camile Phillips for your excellent customer service & professionalism!!! It is very rare to find such a genuine person as yourself. You are the reason we came back to Gwinnett Ford. We are so excited & love our Ford Explorer that you helped us purchase. #ArmyStrong

We would also like to send a huge thank you to the manager, Fabio, for making this sale possible today. The paperwork was done in a timely manner and all of our financial questions were answered by Emerson Knavss.

Our overall experience at Gwinnett Place Ford was exceptional. Thank you Mike Higham for having such a professional staff & providing us great customer service.

We are so very blessed to have worked with Gwinnett Place Ford again a second time this year. After a horrible experience with Hennessey Ford in Atlanta. Gwinnett Place Ford proved once again that they are leaders and they kept their word. Big thanks to Lisa, Austin in finance and Mikhail. This is a great team to work with. God Bless you all for all of your hard work. Can't wait to return for our next purchase in September. We will need the space for our newest blessing. Thanks again. Love and blessings!

The Henry's

Good place for a used car. Thanks Mr Michael and his friend for helping me find my love car nissan rogue.

What's happen? Can't start, trembling, powerless, even less than 10,000 miles. I

What a great experience! Our Service Advisor Jordan Oliver was amazing! I have driven exclusively Mercedes Benz for many years and this was my first Lincoln experience. Jordan was far better than any of the Advisors at any of the 3 MB dealerships in past history. He greeted me with a smile and a sincere how can I make your day attitude. I had lots of questions. He listened carefully and confidently answered each one. He knows Lincoln cars!
Since I elected to wait he ensured we were comfortable in the lounge. A Great Advisor makes for a Great Experience. Hats off to the Leadership at Gwinett Place Lincoln for the vision and training of a superb Team Member. I ll be back!!!

I had the pleasure of working with Damien Vann and Chad, they were both Outstanding!!! I would advise anyone to go see Damien!!! He is an asset to Ford.

I have been meaning to update this review, a void this place if you can, make sure that you get everything in writing, including all changes that may be made via phone to protect yourself because all they care about is a sale not the customer

I had been looking for a particular car for sometime and located one at Gwinnett Place Ford. Throughout the process of purchasing the car, I found the entire staff to be professional, courteous, and considerate. I'd like to commend Ed Curry, Gabriel Ramos, and Arusha Hunter for the EXCELLENT customer service. THANKS Gwinnett Place Ford for making the purchase seamless and enjoyable. I will definitely recommend this dealership to anyone in the market for a new or used car!

Nice spacious dealership. Quality & professional. They don't wear masks.

Great experience Gabi helped me pick the vehicle I was looking for and I was satisfied with the vehicle with extras

GREAT DEALERSHIP !! JUST BOUGHT A PRE OWNED 2019 4RUNNER !!
BEST PRICE IN TOWN ! THEY SELL OVER 200 USED CARS A MONTH ..
I CAN TELL YOU WHY ....BEST SELECTION , BEST PRICE AND SUPER EASY TO DEAL WITH ! THANKS EBONY YOUR THE BEST !

It was a good experience to buy a car here. I was lucky to find a good car and make a good deal with sales manager Gabi and finance manager Jason. Making a deal a little bit tough process, but Gabi helped me with warmth. I wish you keep good business spirit. Thanks!

Good deals but I always have someone tell me what I can afford before they see how much I make. Be young car salesmen with no idea of how to seal a deal.

i had an excellent experience at Gwinnett Place Ford. Mikhail made the car buying process effortless and stress free. the team over at Gwinnett Place Ford are an excellent team made me feel like i wasn't a stranger d

Good and helpful in buying my car, but I'm having problems getting the car facts even though I've emailed several times

Great sales experience with Vernon and Keith buying a Lincoln Aviator. Will recommend to friends.

My experience at Gwinnett Place Lincoln with Mikell was a very pleasant and unstressful experience. My husband and I enjoyed every minute. Mikell and Phillip is the Best Salesman and Manager I ever had with buying a vehicle. I will be back to get the Lincoln MKX in about 2 years.

Excellent service, very professional and friendly sales and finance personnel. I'll definitely be back here again

Finance department is a rockstar, fastest I have ever finalized a deal. The sales side is a bit shady though. I bought a used car from there. On the way home from purchasing a used vehicle, I had two inches of water appear on the floor boards. Called the dealership. They apologized and told me it was likely a drain plug. I asked what we could do about, they said nothing. After spending 6 hours checking all the drains on vehicle, it was indeed the drain for the AC Condenser. $150 later of buying a shop vac to get all the water out of the vehicle. The next day, the AC went out of the car. Freon leak. $150 later, AC is fixed. (Glad I got a warranty with the vehicle, thank you finance department!) Checked the oil, over a court low. They did not do any service on the vehicle, literally washed it and resold it. Again, contact dealership. "Im sorry sir, i will offer you a free vehicle detail."

Just got the paperwork this week to get the tag for the car. Went to the tag office, no current emissions on the vehicle. Tag office told me it is actually illegal for a dealership to sell. Based on everything that has happened so far with the vehicle, very pleased that it passed emissions. It was a completely unsatisfactory experience and I will not be going back.

Only reason I am giving 3 stars, the finance side is super kind, super courteous. They will help you in every manner possible!

Everyone was great and treated me with the utmost respect. My sales person Samir did an excellent job of getting me in the truck I wanted. The general manger even came out and gave me a handshake and a smile. Jay the financial manager was also great. I left with a big smile on my face. If you want an awesome car buying experience, go to Gwinnett Place Ford.

We bought the Edge that my wife was wanting to trade from this dealership. So, I called them after visiting a few closed lots on Sunday and after spending much time online. By knowing what we wanted and what we were willing to pay, it made this experience painless.! It took longer than I expected, but we did go after lunch on Labor Day. Our salesman, Ron Moore, was very knowledgeable and you would be wise to ask for him.

Just purchased a Chevy thanks to the help of Nate and Scarlet!!! They helped my mom thank you ask for them .

It had started off as a really bad experience, but the service manager made sure to make it right in the end. Thank you Jonathan!

Great experience from surfing their website to going in and buying a car. Vernon did an awesome job putting us in the exact cat we wanted, and J. Hicks found the right financing to fit our budget. Highly recommended stopping in and seeing these guys if you're looking for a new Ford

Where do I start with this dealership?! This place gets a five star from me. I went in with low credit, no funds, and a used car on its last leg (literally). As soon as I walked in I was greeted by a gentleman named Herbert Michael. He listen to what I needed with my circumstances and went right to work. Through the selection process, I was nervous about what would fit my needs and desires so I bounced back and forth btw car selections. Herbert was not bothered at all. He was very patience, calm, and reassuring that he would get me in a new car. Meanwhile its almost closing time at the dealership. Herbert wasn't fazed. He worked diligently on my loan brought me an offer that worked for me and the rest was history. I walked away with a new 2018 vehicle the next day! I highly recommend this dealership if you are looking to purchase a car. Herbert gave high level exemplary customer service that made me a happy customer. Ask for this guy when you go!

One of our work vans had a problem with the brakes. I called GPF and explained that I had a van in the area that needed new brakes. Since we were working, we needed to get the van in and out of the shop ASAP. The guy said, he would make sure we got the brakes on and got back to work right away. Took the van in at 11:00 a.m..Asked about the status at 12:00. Was told they were still performing diagnostics. They had not even started on the brakes. We sat there all day until 5:00 waiting. I explained that I had to get over to the other side of town to pick up kids from school. It took forever and cost a fortune. They printed out a small booklet with their diagnostic report. It had everything from the depth of the treads to condition of hoses. I paid for this and waiting for this when all I wanted was brakes.

Terrible service over the phone on new car sales department!

My wife and I had a great expirence buying a truck from GPF. Our sales associate Vernon was very friendly and helpful. I would recommend working with GPF and Vernon if you are in the market! Our finance guy Austin was also very nice and easy to work with.

I scheduled to have 2 recalls on my Focus resolved. Just a few minutes after I made the appointment online, someone from the service dept called me to verify the recalls. When I got there for my appt 2 days later, they already had my paperwork and all ready. Charles Swank, my service advisor, was extremely polite and informative. Everything went well, my recalls were fixed, and I scheduled to take my car back for a transmission service. Absolutely no stress on my end, and I m hoping the transmission service goes just as well.

Gwinnett Place ford should be called Great Place Ford
My sales Executive Gabi Mor was awesome! Both times! He sold me two cars within 1 years time and the experience was as smooth as glass! This guy new what was needed, got it done and I left with the car if my choice. He kept in touch the whole time during my first vehicle and then called me on my birthday and asked me to come in and get another vehicle.
When I think of Gwinnett Place Ford, I think of family and Gabi Mor

I've only been in for service, I recommend finding another Ford/Lincoln service center.

My sales representative was Steve Tiller and he was professional, patient reachable and seemed to be working on my behalf. Now CPO sales management is a bit of a different tale. I only by cars that are 1 to 3 years old with less than 30,000 miles and must be a CPO vehicle. This 2017 Lincoln MKX Reserve with 20,000 miles and CPO met this criteria. The deal was made and a deposit given to Steve. One final question was, "this is a CPO vehicle, correct". Steve checked and said that it was but when they dropped the price, they dropped the CPO? The day of the sale, the dealership website showed CPO, the dealership posted Carfax showed CPO but management said that they had removed the CPO? I bought several CPO Lincolns and I have not ever heard of a CPO switch where it could simply be turned off. Steve went to work for me but I still had to pay a portion of the cost to re-CPO the vehicle. Overall, I am pleased with the vehicle and the deal and very pleased with Steve's cooperation. Somebody up the ladder needs to address this issue since other customers may not be as willing to go through the on/off process. Obviously, I'm a budget minded shopper or I would not be only buying CPO vehicles but I do not believe in pounding on the sales person and the dealership for the last dollar. Give Steve Tiller a pat on the back and some recognition for working with both the customer and the sales manager. I'll be back but there is room for improvement in front line management.

Quickest car buying experience I've ever had! Awesome!

Great place, not pushy, got us the exact car we were looking at on the website instead of showing us things we did not want.