Dale Jarrett Ford Reviews

Pleasant experience at Crossroads. Associate communicated very well with me, multiple times a day even though I was not present. Turn around was very quick and price was fair.

Brought our Ford Explorer in for a few leaks axle seal trans. Some covered under extended warranty some not. Pay several hundred dollars get my car back leaking coolant a fluid that WAS NOT LEAKING BEFORE THEY WORKED ON IT when I call to let them know they ask if I would like a quote on the repair. I said no it wasn t leaking coolant before I brought it in they say it s an old car it ms just a coincidence. I m in the automotive profession I know what can happen when doing extensive repairs they cracked the hose coming out of the water pump and blamed it on old age. My family owns 7 fords in total and I will NEVER let anyone one of my loved ones bring there car to this dealership ever again. And if you love your car I would strongly advise against bring it there period

Great Service Experience

I contacted Crossroads Ford of Indian Trail after receiving a letter stating my Crown Victoria had a recall. I was put in contact with Michael Zimmerman of your service department. Right off the bat Michael was very friendly and helpful, he ordered the part needed and told me he would stay in contact with me with any updates. I've been to many dealerships and they all say the same thing, but Michael stayed true to his word unlike the other service departments I've experienced. Michael even called me and apologized about the delay on the part that was ordered since it was on back order (I have never had someone do this for me previously). After about 1 1/2 weeks or so he called and informed me that my part has arrived and is ready to be replaced, but due to my unorthodox work schedule I was unable to make it to your service department until weeks later. I never felt rushed, pressured, or like a burden due to the amount of times I called. I was finally able to arrive at your service department on July 8th. I dropped my car off with Michael and asked him to have the car ready for pickup by 10:00am on July 9th otherwise I would be unable to make it to work that day. In a few short minutes they set me up with a ride home, unfortunately I can't remember the name of the gentlemen that drove me home but he made the car ride home very enjoyable, not quiet and uncomfortable like most I've experienced. I received a phone call from Michael the following morning and once again he delivered as promised and had my car ready to go by 10:00am as asked. I can't thank Michael (and every tech I did not have the pleasure of meeting that was involved in repairing my vehicle in a timely manner) enough for the professionalism, hospitality, and gratitude I experienced while working with your service department. Because of Michael, the gentlemen who was gracious enough to give me a ride home, and your outstanding service technicians behind the scenes making it all come together I undoubtedly will be returning to your service department for future repairs and services. Thank you again!

-Josh

My husband and I recently visited Crossroads Ford looking for the small Ford EcoSport or the Ford Escape. First of all, the showroom is incredible and extremely clean. The lady at the desk was very friendly and helpful. We were greeted by Doug. Doug was very helpful, knowledgeable and friendly. Doug showed us the EcoSport. We still had other cars to consider. When we decided to look at the Ford Escape, Doug was out-of-town and Glen helped us. These two men could not have been nicer and more knowledgeable. We were treated as valued customers and with respect. Although my husband wanted to purchase the Ford Escape, I, in the end, chose the small Hyundai Kona as it was a car for me and I simply wanted a small car. Kudos to a well-run dealership and to two fine men, Doug and Glen! THANK YOU ALL!

The salesman was very professional and was able to answer all of my questions to help me purchase the best vehicle according to my needs.

Work was completed on time and for exactly the price quoted.

Very fast and enjoyable experience. Will continue to return to Crossroads as this was my 2nd experience with them.

Great service fast and thorough. Makes me feel confident when I leave that my truck is in top notch condition!!!!!!!! I always will use Crossroads Ford of Indian Trail.

John Nuzzolese is knowledgeable and took adequate time to to thoroughly explain the services my truck needed and to address my questions.

They were professional, prompt and competent. Is was a pleasure to have my car serviced at Crossroads Ford.

Paul Walker and service manager, David Gustafson, go above and beyond. They are always helpful and make customer service a top priority. I've purchased multiple vehicles from the Crossroads family and it has always been a pleasant experience. Keep up the good work!

I needed an engine light job done and talked to one person which said have it here by morning and it can be looked at. Needless to say, I picked it up at 5pm because I heard nothing from them. Reason was they had a power outage which is acceptable excuse. However, they could have called me and said there s a delay. Former longtime customer that will never go there again.

They do a good job but I realize when they say open to 7 for the quick lane they mean 6:15 ish

Very smooth experience at Crossroads. Trade in and negotiations were easy to deal with, finance was a breeze. Would recommend crossroads if you re looking for a ford. Thanks!

I had gone in to crossroads to purchase a vehicle and glen "my sales guy " who didn't really "sell" me anything he was able to listen to what I wanted and get me exactly what I needed within my budget! I had a few bumps in the road due to fords actual car.
Not the dealership or any of the employees !
They made it right With no hesitation! they were able to handle my problem and get me more car for less!
They are ALL awesome !!!
Sales , financial,management,service !!!
Thanks crossroads !!!

For the record I never write reviews !
They blew me away!

I needed a transmission fluid change and flush and a brake fluid change. Both were done on a timely basis and at a fair and competitive price.

Always great service. Reset my new phone to SYNC when I could not. Thank you!

Great dealership. Friendly and knowledgeable staff. I let them handle all of my auto maintenance needs. I refuse to take my car anywhere else for service.

Very nice people and great service. I almost forgot they will help you find what you looking for and have you riding clean next. Lol. I love my 2018 fusion!

Maurice Mitchell was my sales representative. If anyone is looking at buying a car, he is your guy!! This guy went above and beyond for me and is just an all around nice guy!! He made the whole car buying process so easy and less stressful!! I cannot thank him enough and I truly am in love with my new car!!!

Bought a Ford Escape Titanium model last year. We've been very satisfied with it. In fact, this is our fourth Crossroad Ford vehicle! My wife drives it to and from work, in Southeast Charlotte, so the mileage is pretty low for a one year old vehicle. Just had it's first oil change at the Ford Quick Lane. Fast and efficient service. Very pleased overall.

I called ahead to explain that when I accelerated my LOW OIL PRESSURE signal would display and I needed to get it checked. Carlyn (sp?) suggested an oil change (I was due) to see if that alleviated the issue. I agreed and went over on my lunch break as planned. I was given a friendly greeting by Carlyn and informed of my time frame for service. I was asked if I would like to rotate my tires also (something I had not thought about) and I agreed.As the service was being completed the tech noticed my truck was due for inspection and informed me. The inspection was promptly completed. I was in and out in 45 minutes and for a VERY reasonable fee. Great staff, great service.

Very professional. I received a recall notice and called for an appointment. Big Dave told me he would investigate to see if they had the part in stock and get back to me. I received an e mail with my appointment date and time in a timely manner. The service department personnel were both efficient and courteous.

Great experience for a second purchase. As always from the time I entered the doors, everyone was extremely helpful and knowledgeable concerning what I wanted. Glad that I purchased from them. Great people/team!

Very deceptive and out right liar's. I told salesperson i wanted to finance through Ford Motor Credit, to take advantage of additional rebates. They went behind my back and sold my loan to PNC bank. So, not only did I lose out on the rebates, they made money in a kickback selling my loan to PNC. They are CROOKS!!! I left that dealership believing I financed my truck with Ford Motor Credit.

I perched A 2016 F350 with 1100 miles on it. It had had some body damage from the previous owner, The body work was great but the detail to the small items were a little lacking. There was tape on the back window, when I opened the back window after removing the tape the seal was loose and the window would not close all the way. The door seal on the left rear door was sticking out at the top, I will try and address the two small issues myself. The salesman and managers were great to work with and I feel I got a great deal on the Truck. I would recommend the dealership to my friends.

Bayard is great! Anthony too! Always professional and courteous.

They are great people. The only problem I have had is that that the quick lube told me I had to bring my truck in every 5000 to get it serviced. So I was. I had set it up for a service in the main maintenance department and found out that was not true. I have paid for the 100,000 mile service plan. And now because I was doing what I was told to do by the Quick Lube I have used 2 of the services early and will lose some of my service needs later and have to payout of pocket for what i already paid for.

Service department is awesome. Just remember to make an appointment. Love my Ford Edge!

Service is outstanding! I am disappointed that it has taken so long to resolve the replacement of the recalled air bags.

Quick line was in and out in under an hour with rotation and patching a nail hole in the tire

I live 2 hours from Crossroads Ford and I willingly drove a 4 hour round trip to buy my dream truck. One reason, they are deal makers. And it s best / biggest Ford showroom I ve ever seen. They have a Diner in the show room. I repeat. A Diner in the show room.

it is a bad deller a disgust of service I have taken my car the radio was bad and I was charged 1200 dollars and they left me the same, it does not serve very bad service in the ford

Brought my 2012 mustang here to have TSB 12-8-24 done. The bushings were squeaking in the car. They replaced all the lower control arms per the bulletin. After a few months the bushings were clunking and squeaking. I brought the car back and the service group said there was nothing they could do about it, but it was safe to drive. I drove the car for a few more months like that, then finally decided to take a look myself as the vehicle's bumper to bumper warranty expired. I found that the front bolt on the left lower control arm was loose!. I tightened that up and the clunking went away, but the squeaking was still there. I contacted ford and they said there was nothing they could do because it had been over 12 months since the replacement control arm was installed. So I bought another new control arm myself and installed it. I also noticed that the dealership installed the heat shields per TSB 12-8-24 on the incorrect side of the vehicle. (LH was on RH and visa versa). After installing the new control arm myself and fixing the incorrect heat shield installation the car is back to normal no thanks to ford or my local dealership!

Our salesman, name TONEY was very interested in what features that we wanted on our F150 truck, and he didn't try to sale us something different.

Everyone is friendly and very helpful. The entire purchasing process was phenomenal. I highly recommend this dealership to anyone seeking a new vehicle. Service department is great as well.

Always excellent service. I have bought three vehicles from them and have them service all. Great people.

Brought my F150 for a water leak coming from the brake light on top of the truck. Of course it's not covered under the extended warranty, but that's not my complaint. I brought my very clean truck in, left it overnight to get it fixed. Got back a filthy truck, muddy boot foot prints on the running boards, floor mats on the inside, and on my toolbox in the bed. Mirrors and seat moved, radio station changed to a station I don't have programed, and curb rash all over my drivers side front tire. Won't be going back! Pure lack of respect for my vehicle!

From March 17th 2020, service department said my brakes were bad and needed to be replaced. Today I picked up my car and my brakes are magically fixed And good again. Either someone isn't doing their job, or someone is lying on one of the service reports.

I had a great experience at Crossroads Ford and Wilder was extremely professional, honest, and very helpful. I am very happy with my purchase.

I recently purchased a work van from cross roads ford in Indian trail. My sales man Mike McKenzie was awesome. My experience was so good, that I purchased a vehicle for my wife the same week from them. They were a pleasure to deal with. I highly recommend them.

The Quick Lane got me in and out in 30 minutes for an oil change. Was so appreciative of their response to the dilemma I was in.

We were very happy with Mr. Greene and Crossroads Ford of Indian Trail. They went above and beyond to help us get our daughter into a safer, more reliable vehicle in a price she could afford. They have earned themselves a family of customers that will look to them for future vehicle purchases.

Service is always professional, courteous, and well done.

Thank you Kyle for the extra effort you made to find a deal that worked for us. In a very competitive market for a smaller SUV, we would probably be driving something other than a Ford Escape right now if it weren't for Kyle's efforts. Thanks again Kyle, to you and the folks at Crossroads Ford for making it happen.

I found the certified pre-owned Fusion hybrid that I wanted at this dealership on the internet , I submitted a bid online; Rod Hunter called me back and we negotiated on a price before I drove the two hours to the dealership.
I was pleased that they did not try to renegotiate after I arrived. I was also pleased that I did not get a high pressure sales job for add-ons in the finance department, although I did end up buying a 100K bumper to bumper Ford factory warranty at a reasonable price.
I was very impressed with this dealership and was surprised at the sheer number of specialty cars that were on hand at this store, it was like walking into a car magazine.

Big Dave was a superb advocate for my repair needs on my F-150. He demonstrated resilience and composure in dealing the 3rd party warranty company to get the necessary repairs reimbursed correctly. Throughout he ensured that I had loaner for my needs and kept me updated, always explaining the details to my questions. He was cordial, responsive and empathetic. I'll definitely be coming the Crossroads for all my F-150 needs going forward. Thank you.

I got a good deal on a new car! Absolutely satisfied.
The salesperson Taylor Perrotta was exceptionally helpful with the purchase. She made the whole process simple and easy. Fantastic no pressure sales experience.

New to the area needed an oil change for my F150 and inspection. I first tried your CHAT service....FAIL, then I called the store and spoke with Tammy who was supposed to transfer me to service but sent me to another salesman who then sent me to service only for me to get someone's voicemail! I guess I will call one of the other Ford dealerships. Thanks

This dealership had exactly what I was looking for and the sale was totally painless.

Great service, friendly staff and economical! Quick, efficient service..I couldn t ask for more.

Our company bought a 2016 F-250 at the end of January. We received quick responses when working on buying the vehicle, but the situation changed once we bought the vehicle. We had an issue with the vehicle and tax registration and I could not get a return phone call back nor would anybody honor their promise to rectify the situation. I had to take numerous trips to the tax office and make multiple phone calls to Crossroads Ford. I finally had to deal with someone in management to get a return phone call. I am not holding my breath that the situation is resolved, but they claim that it is.

customer service is poor compared to other area dealers. you are not promptly greeted upon arrival and the service reps seem to be to busy for you. I have had my truck here for service for the same problem twice and the problem still exist and I am debating weather or not I should return for a third visit or go to another dealer. The experience here has not been good and I am starting to get frustrated.

Go see these guys they have a great variety of trucks!

Super nice staff who noticed every detail and did a great job.

Enjoy taking my transit through quick service I am in and out The service techs are amazing Thank yu Crossroads Ford

Service department was very helpful and up front. Easy to work with and will deal with them again

Normally I love getting oil change there, but my guy Chris was off and it just didn t seem the same. Normally I feel like they care, today felt like a number and it sure wasn t a 10.

I purchased my 2016 Mustang from Town & Country Ford, which is only 5 minutes from my house in Matthews, but I drive to Crossroads Ford of Indian Trail for service. My service advisor Carlyn Isaac, and the rest of the team at Quick Lane are fantastic, courteous, and offer the best recommendation for my vehicle.
Thank you Crossroads Ford QuickLane team.

We had a wonderful experience with Mike at Crossroads. We bought a new F-450 from him and had it delivered to us in Michigan! Everything was done online and was super easy. Thank you for your wonderful service.

Service was great. I didn't have to wait long and they completed my service based on what they told me was needed.

Pretty lacking on the details. They didn't honor promised free oil changes. I like my truck though.

You don't find service advisors like Paul Walker, he goes above and beyond everytime to make sure our vehicles from our Diesel Trucks, Cars and SUV'S get top notch service. He doesn't gouge you with stuff you don't really need, makes you aware of things for future or immediately that is in the best interest of us and our vehicles. If you need service and you want the Best to take care of you and your vehicles, make sure you call Paul Walker.

I walked in and got the best service I could imagine. Picked out the truck and Steve M. In commercial sales had me done in less than 2 hours. Love the F-550.

They worked very hard to get us exactly what we wanted at the price we wanted

I have never had any issues going here. Everyone is really friendly and makes sure that I am taken care of whenever I come. I wouldn't trust my Mustang (my baby) with any other Ford dealership! Thanks Bayard Davis for always taking care of me!

Every visit to Crossroads Ford is a complete pleasure. Bayard Davis is a complete pleasure to work with and is by and far the foundation for a very successful service department in my opinion. The past 5 or so years I've dealt with Crossroads Ford and Bayard is why I looked no further than Crossroads Ford for my 2015 F150. Don Flint and the sales and finance department were also absolutely wonderful to deal with at that time. Oh, don't forget about DJ's Dinner for a great breakfast while your vehicle is serviced. Bravo Zulu to all.

I bought my 2016 F-150 2.7L Twin Turbo last month. Rod Hunter was amazing and he worked closely with me to meet my satisfaction even through phone to get me the best deal with the best rate ever. Service people are awesome specially Chuck. Finance team did their best and they finished everything in a few hours only. I was able to drive my new truck in the same day. Thank you Crossroads Ford and defiantly you are my dealer for my next car :).

Exceptional Service and Customer Care! This was the absolute best service I have ever received from a Dealership in a long time. Bob from the Quick Lane Service center went above and beyond making sure we understood the problem with my wife's vehicle. He helped me get the details I needed to try and shop for other solutions. CrossRoads was the best price around. The level of care they demonstrated to us was exceptional. This kind of customer first care is what many dealerships are missing these days! Keep up the great work! Thank you again!

I mistakenly gave Lisa a bad review. She did an awesome job. Her attention to detail was amazing, and she really went out of her way to make a possible sale happen. I highly recommend her to anyone who would like to buy a vehicle.

I've been taking my truck here for regular service for the last 3 years. A littler pricier than doing it yourself, yes, but they do the job right and get it done quick.

Had a very good experience. I'm excited about my truck. Cloudsee was very good with his help for me. Would recommend you to anyone. Thanks for your help.

My wife sent a friend over to see the GM Justin Clark to buy a vehicle at the end of January 2015 and he promised her a $100.00 refferal fee for sending him over. He bought the truck and after over 6 months of calling, texting and stopping by to get the check we still have not received it. It seems logical that if the GM cannot be trusted to get this handled that they cannot be trusted when you go there to do business. Just food for thought...

Dropped my truck off at 8:00 by appointment, it sat there 8 hours and no service was done, wasted my time, gas and had to take it to another mechanic to get the work done.

All the service guy could say was no charge, I'm like well I should be charging you for wasting my time, two trips one making an appointment a second trip bringing you the truck having to get someone to pick me up take me back to get it while it sat in your so called service parking lot for 8 full hours

First let me say that I'm very pleased with the 2019 Mustang GT I bought in August. I brought the car in for service because there was a slight knocking noise when turning left or right. After reading through Mustang Forums this problem has existed with Mustangs as far back as 2005. It turns out that it's related to the strut mount. Anyway, the service department solved the problem under warranty and I'm happy about that. However, I did not receive returns to my phone calls about when the the car would be fixed. I'm fine with it taking a week and was very happy to have a loaner car. Not knowing what the issue was or when it was going to be fixed or hey we're still troubleshooting was not good. Customer phone calls have got to be returned even if a solution to the problem hasn't been discovered at the time.

Don't feel very welcome during services of my vehicle and Communications are poor, mileage sticker put on my windshield had wrong mileage for next service due, was told by advisor correct one will be in the mail for me and till this day I haven't received it.

THE BEST CUSTOMER SERVICE I have experienced from a car dealership. Came in a month ago to get some recalls done on my Explorer. They fixed one but had to wait on parts for the other. This was fine I didn't mind waiting. Well something had went wrong with one of my keys and I called the service dept and spoke with Paul and he told me to come on in and they would take a look at it as well as fix the other recall. When I arrived I was greeted by Paul's smile and his upbeat personality. After they were finished Paul informed me they had fixed the problem, fixed the recall, and on top of that gave me a courtesy key!!!! I was actually expecting to have to pay some out of pocket cost. I have never had a better experience. Paul you are great at your job!. Keep smiling and doing what you do. Next car purchase will be at Crossroads Ford!

Quick service, inexpensive for dealership quality work, super courteous staff.

The service was excellent and the staff friendly and accommodating.

Super nice folks and very courteous! I'll always go here when I need a Ford dealership.

Was able to get my car serviced and didn t take long at all. Staff was very welcoming and went beyond expectations to make sure my car was taken care of. Definitely love and recommend Crossroads Ford!

We took our Truck in for an oil change. They rotated the tires too. Our experience here has always superb. I have been coming here for 5 years now. Their service is as good as the day I bought my truck from them ! They are all so nice !

Easiest new car purchase I have ever made. Lisa , JB, and Cornell were very easy to deal with.

Everyone was very nice to me in finding my 2018 Escape. Richard was very helpful in many ways. Made my experience in purchasing a replacement for my 2013 Fusion. Thanks to all that helped in this purchase.

The Quick Lane is where we have our work done and the folks there are always kind,courteous, and friendly. Have used these folks for all three vehicles for at least 12 years and will continue to do so.