Marshall Duncan

Review of Gwinnett Place Ford

Bought a vehicle here as well as having multiple c...

Bought a vehicle here as well as having multiple cars serviced here because it was the closest Ford dealership, but never again. Customer service is terrible. I made an appointment ahead of time, but that apparently didn't matter as the service advisor still asked me all of the same questions. I left my vehicle at 9 AM. I called and left messages twice to get an update and see if I needed to get a rental to get home that night. Well good frickin luck. Service advisors won't call you back, if you ever get someone on the phone, be prepared to hear a lot of confusion in their voice. Your car might as well have been hijacked, because you'll have no idea what's going on with it most of the time. By the time I got my advisor on the phone at 5:30 PM , he could hardly provide an update, told me it was "too late" to get a loaner or rental car, and Ford had no intentions of covering an Uber fee so I could get home to my family. I ended up picking up my own vehicle (after even a manager couldn't help me), with no paperwork as to what may have been done to my car that day. Is a simple update so much to ask for? NEVER AGAIN!