Laura Mireles

Review of Gwinnett Place Ford

One of our work vans had a problem with the brakes...

One of our work vans had a problem with the brakes. I called GPF and explained that I had a van in the area that needed new brakes. Since we were working, we needed to get the van in and out of the shop ASAP. The guy said, he would make sure we got the brakes on and got back to work right away. Took the van in at 11:00 a.m..Asked about the status at 12:00. Was told they were still performing diagnostics. They had not even started on the brakes. We sat there all day until 5:00 waiting. I explained that I had to get over to the other side of town to pick up kids from school. It took forever and cost a fortune. They printed out a small booklet with their diagnostic report. It had everything from the depth of the treads to condition of hoses. I paid for this and waiting for this when all I wanted was brakes.