John Cork

Review of Gwinnett Place Ford

My sales representative was Steve Tiller and he wa...

My sales representative was Steve Tiller and he was professional, patient reachable and seemed to be working on my behalf. Now CPO sales management is a bit of a different tale. I only by cars that are 1 to 3 years old with less than 30,000 miles and must be a CPO vehicle. This 2017 Lincoln MKX Reserve with 20,000 miles and CPO met this criteria. The deal was made and a deposit given to Steve. One final question was, "this is a CPO vehicle, correct". Steve checked and said that it was but when they dropped the price, they dropped the CPO? The day of the sale, the dealership website showed CPO, the dealership posted Carfax showed CPO but management said that they had removed the CPO? I bought several CPO Lincolns and I have not ever heard of a CPO switch where it could simply be turned off. Steve went to work for me but I still had to pay a portion of the cost to re-CPO the vehicle. Overall, I am pleased with the vehicle and the deal and very pleased with Steve's cooperation. Somebody up the ladder needs to address this issue since other customers may not be as willing to go through the on/off process. Obviously, I'm a budget minded shopper or I would not be only buying CPO vehicles but I do not believe in pounding on the sales person and the dealership for the last dollar. Give Steve Tiller a pat on the back and some recognition for working with both the customer and the sales manager. I'll be back but there is room for improvement in front line management.